# RailMadad — IR Official App for complaints > Passenger complaint lodging and tracking app for railway services. (iPhone/iPad app by Centre for Railway Information Systems.) - Source: https://appshunter.io/ios/app/railmadad/id1475474619 (this page in markdown: same URL + `.md`) - Developer: [Centre for Railway Information Systems](https://appshunter.io/developer/1033073795) - Category: Travel, Utilities - Price: Free - Rating: 2.06/5 from 252 App Store ratings · 23 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 54 MB - Languages: American English - Released: 2019-08-16 - Data updated: 2026-09-14 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/railmadad/id1475474619/reviews.md ## What is RailMadad? The 'RailMadad' app allows passengers to lodge complaints through Mobile APP & WEB platform and enables them to check real-time feedback on the status of redressal of their complaints. ## Key features - Lodge passenger complaints - Track complaint status in real-time - Mobile app and web platform - Receive feedback on redressal ## Recent user reviews (10 of 23) All indexed reviews: https://appshunter.io/ios/app/railmadad/id1475474619/reviews.md ### 1/5 — Showing Error : Bad state and No element, while raising the complaint *2026-07-05* Rail Madad app itself need a lot of Madad/Help. I could not raise a complaint due to the error showing bad state and no element under ‘Type’ and ‘sub type’— after ‘proceed’. These appears to be drop down buttons but we could not select anything under - Type and Sub type. Pathetic experience - Babus have ruined the well intentioned app. ### 5/5 — Quick Response and Excellent Support *2026-06-29* Excellent app! I got help very quickly through RailMadad. My complaint was addressed promptly and the service was very helpful. Highly recommended for railway passengers ### 2/5 — Loop hole is System - Complaint Reclassification in back end *2026-05-30* I raised a mechanical complaint related to the train window screen. The issue was attended to and resolved in one of the main junction during the travel, for which I appreciate the prompt action taken. However, upon checking the complaint details after closure, I observed that the complaint category had been changed from “Mechanical” to “Security”, and the sub-category had been changed from “Others” to “Passenger Nuisance” during the complaint closure process. Such reclassification does not accurately reflect the nature of the issue reported. If genuine mechanical complaints are being recorded as passenger nuisance complaints in the backend, it can distort complaint statistics and hinder the identification of recurring issues requiring corrective action. This may ultimately affect service improvement initiatives and the reliability of performance data. ### 4/5 — Shift and fast *2025-12-12* The problem get resolved within sometime of complain. But the issue is that they share the complaint details with the staff which let you have a security issue. As you can’t be sure how you will get treated later on. ### 1/5 — Stole money and never refunded *2025-04-21* Extremely frustrating app and worst possible app for any booking process. While booking tickets several times it has gotten stuck on the payment window while my money was debited and they never refunded. Annoying and no proper service portal. Where apps are supposed to shorten the process and make them hassle free this app is just the opposite. Worse experience would never recommend ### 5/5 — Handy app for quick help *2025-01-25* This app has been so handy for quick resolution of variety of travel issues during the train journey. Thanks! ### 5/5 — Prompt response *2024-12-08* My complaint has been resolved within 15 minutes. ### 1/5 — Very Poor Application *2024-09-04* In UTS app I tried booking ticket for my travel and the cost was 190 rs while doing the transaction my money got deducted but in UTS app it was showing as ticket booking failed. I tried again as I was in rush still no luck lost 190 rs again. Later I had to go to the ticket counter to finally book a ticket now again 190 rs gone but I got the ticket. Now to claim that 380 rs which I lost I tried checking the complain or to raise a concern ticket in UTS they have provided this application Rail Madad but this application won’t even let you signin in it. It is so ducking frustrating that I can’t even do a thing. Just to travel it took 570 rs. Just a frustrated person sharing his thoughts please hired a good software development company. Government have so much money and not sure why they are taking our money to build something beneficial for us, but we are not receiving any of it. ### 5/5 — The complaint service is awesome *2024-07-23* I really don’t know how Rail Madad was working in past days, but nowadays it’s working like a charm .20 days before this review. While I was travelling on the train, I was charged pretty high, than the regular charges for food in the train. I was sure that if I complain in rail madad then I will not get any kind of resolution? But somehow, I thought that I should complain and my thinking was totally wrong. A Staff from IRCTC called me. He was very polite very professional connected me with train pantry service. Pantry staff apologised to me and refunded me total Food price. Yes, not only the excess price total price. Today, the trains AC was not working. I complained in the same way and see what in just 10 minutes of my complaining a train. Staff came to me and asked me what the issue and solve the air-conditioner problem and this time the guy was very good too. Very good Indian Railways. I’m very much happy that you guys are now serious about taking our feedbacks, but still there is little bit. Some kind of issues also present and in future, I’m pretty much sure that you guys all will solve all of those. ### 5/5 — Perfectly working, doing it’s job seamlessly. *2024-06-27* Initially few people might have faced problem, now it’s working well. I would suggest everyone to rate it after use to increase the reach. ## Frequently asked questions about RailMadad ### What is RailMadad used for? RailMadad is a platform for railway passengers to lodge complaints and check the real-time status of their complaint redressal. It is available via a mobile app and a web platform. ### How often is RailMadad updated? The latest version, 4.0.9, was last updated on February 25, 2026. This indicates a recent update, suggesting the app is actively maintained. ### What devices is RailMadad available on? While specific device compatibility isn't detailed, the app is available on mobile platforms and has a web interface, suggesting broad accessibility for passengers. ### What is the age rating for RailMadad? RailMadad has an age rating of 4+, making it suitable for most users. ### What do users think of RailMadad? RailMadad has an average rating of 2.1 stars from 252 ratings. User feedback appears mixed, with a significant number of reviews contributing to this average. ### Is RailMadad free to use? Yes, RailMadad is a free application. There are no in-app purchases or subscription fees associated with its use. ### Does RailMadad have advertisements? The provided data does not specify if RailMadad contains advertisements. However, it is listed as a free application without in-app purchases. ## Version history (last 5 releases) ### 4.0.11 — 2026-08-21 Biometric & Forgot Password Module added ### 4.0.10 — 2026-07-09 Indian Railways logo updated as per new zone. ### 4.0.9 — 2026-02-25 Automatic Complaint Classification ### 4.0.8 — 2025-12-30 Delete User functionality added for user management ### 4.0.7 — 2025-10-13 on station form issue resolved ## More apps by Centre for Railway Information Systems - [NTES](https://appshunter.io/ios/app/ntes/id1033073796) - [UTS](https://appshunter.io/ios/app/uts/id1357055366) - [Rail Rajbhasha](https://appshunter.io/ios/app/rail-rajbhasha/id1426238045) - [IREPS App](https://appshunter.io/ios/app/ireps-app/id1462024189) - [e-Drishti](https://appshunter.io/ios/app/e-drishti/id1488752984) All apps by Centre for Railway Information Systems: https://appshunter.io/developer/1033073795 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*