# RailOne — SuperApp for Indian Railways > All-in-one Indian Railways travel planning, booking, and information app. (iPhone/iPad app by Centre for Railway Information Systems.) - Source: https://appshunter.io/ios/app/railone/id6473384334 (this page in markdown: same URL + `.md`) - Developer: [Centre for Railway Information Systems](https://appshunter.io/developer/1033073795) - Category: Travel, Utilities - Price: Free - Rating: 4.68/5 from 190,079 App Store ratings · 24 written reviews indexed - Age rating: 9+ - Requires: iOS 14.0 · 165 MB - Languages: American English - Released: 2025-06-30 - Data updated: 2026-09-15 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/railone/id6473384334/reviews.md ## What is RailOne? RailOne: Your All-in-One App by Indian Railways RailOne is a comprehensive app developed by Indian Railways, designed to consolidate all public-facing services into a single, user-friendly platform. By integrating multiple functionalities into one app, RailOne simplifies the travel experience with a seamless single sign-on (SSO) system. Whether you’re planning a trip, booking tickets, or seeking additional services during your journey, RailOne is your ultimate travel companion. Key Features: Plan and Book Tickets: Effortlessly plan journeys, search for trains, and book reserved or unreserved tickets through the app. This consolidation reduces the need for multiple platforms, streamlining the booking process. - My- Bookings: This functionality enables the users to check the details and history information of both booked and canceled tickets (unreserved and reserved) at the same platform. User interface presents the filtering functionality as per user’s preference based on duration and transaction type. -You: This functionality enables users to view profile details and edit if needed. Also shows status of profile completion. Gives access for changing password, enabling/disabling biometric. Users can also verify email, edit their name (can be done only once) and delete account. These options are available under My Account Tab. User can also Add money to his R-wallet. Real-time Train Tracking: Track your train in real-time with live updates on delays, expected arrival times, and other critical information, keeping you informed and helping you adjust your plans. Coach Position Finder: Locate your coach’s position on the platform easily, making the boarding process smoother and more convenient. Order Food on the Go: Place food orders from partner vendors while on board, ensuring fresh and timely meals during your journey. Rail Madad: Use the Rail Madad feature to raise and track complaints or feedback directly with Indian Railways for quick resolution. Refund Requests: Simplify the process of requesting refunds for canceled or missed journeys through the app. Multilingual Support: Access the app in multiple languages, catering to India’s diverse population and enhancing accessibility. R-Wallet Integration: Utilize R-Wallet, a digital wallet integrated into the app, for secure and convenient payments for various services. The app is developed by CRIS (Centre for Railway Information Systems), an organization under the Ministry of Railways. CRIS combines skilled IT professionals with experienced railway personnel to design, develop, and maintain critical software systems for Indian Railways. Key systems developed by CRIS include: Reserved Ticketing System: Efficiently manages millions of long-distance seat bookings. Unreserved Ticketing System: Facilitates easy ticketing for short-distance journeys. Train Search and Tracking: Offers real-time train search and tracking features. Coach Position Finder: Enhances the boarding process by helping passengers find their coach. Rail Madad: Manages grievances and feedback effectively. Food Ordering System: Allows passengers to order food from partner vendors. Refund Systems: Processes refunds smoothly for booking errors and cancellations. CRIS continues to lead in innovation, developing integrated solutions that make travel more efficient. The partnership between CRIS and Indian Railways has been instrumental in modernizing railway infrastructure and enhancing passenger services through advanced technology. RailOne embodies this digital evolution, making train travel smarter, more comfortable, and more accessible. With ongoing developments in RailOne and CRIS’s IT systems, Indian Railways aims to provide an exceptional travel experience, leveraging technology to simplify every aspect of your journey. ## Key features - Plan and book train tickets - Real-time train tracking - Coach position finder - Order food on board - Raise complaints via Rail Madad - Request refunds - Integrated R-Wallet ## Recent user reviews (10 of 24) All indexed reviews: https://appshunter.io/ios/app/railone/id6473384334/reviews.md ### 3/5 — Hygiene and standard food pricing *2026-08-23* It is sad to say that there is no proper cleanliness maintained. While during my recent travel on the Vasco express from Velankani to Madgaon on 18th Aug’26 came across a lot of cockroaches in the AC compartments and roaming on the berths which can even enter the ears while asleep. Cleanliness is the key to a healthy life. Specially during a long journey one should be comfortable. It is also noticed that the rates of food items were not standardised and should be standardised as items are sold at different prices. The quality of tea & coffee is not worth the price. There are a lot of passenger’s that are diabetic and therefore prefer tea or coffee without sugar. Sugar Sachita can be offered if required. It would be advisable to display a list of items sold by IRCTC with prices to avoid anyone being cheated. ### 5/5 — Making RailOne Even More Customer-Centric *2026-08-11* There is a significant difference between RailOne and IRCTC. RailOne feels much more customer-centric, simple, and intuitive, making it easier for anyone to navigate and use. The overall experience is more streamlined and user-friendly. However, there is always room for improvement. One feature I would strongly recommend is a more visual and interactive journey experience, similar to what is available in apps like ixigo. For example: Interactive seat/berth view: Allow passengers to visually see their exact seat/berth and understand its position within the coach. Coach layout: Show the complete coach arrangement so passengers can easily identify their coach, seat, entry points, and nearby facilities. Train route map: Provide an interactive map showing the complete train route, upcoming stations, current location, and journey progress. Live journey tracking: Let passengers easily see where the train is currently located and how many stations are remaining. These features would make RailOne even more customer-centric and visually intuitive, especially for passengers who are travelling by train for the first time or are unfamiliar with the coach layout. Overall, RailOne is definitely a step in the right direction. With continuous improvements based on actual passenger feedback, it has the potential to become a truly comprehensive railway super-app. ### 1/5 — Disappointing app *2026-06-06* I urgently needed to book a Tatkal ticket and therefore attempted to make the reservation through the RailOne app. However, the app’s performance was extremely disappointing. During the crucial booking window, the application kept buffering continuously and failed to process the booking request. By the time the app became responsive, all available Tatkal tickets had already been booked, leaving me with no option except a waiting-list ticket. The very purpose of a Tatkal booking platform is to facilitate quick and efficient ticket reservations during a highly time-sensitive period. An app that remains stuck on buffering when users need it the most defeats its intended purpose. The persistent technical delays and poor responsiveness resulted in the loss of an opportunity to secure a confirmed ticket, causing considerable inconvenience and frustration. It appears that the app is unable to handle peak booking traffic effectively, which raises serious concerns regarding its reliability for Tatkal reservations. I request that this issue be investigated and appropriate corrective measures be taken to ensure that users do not suffer similar hardships in the future. ### 5/5 — Excellent Improvement Over the Old IRCTC App *2026-06-05* I used to use the IRCTC app, but the user experience was not very good. I often wondered why private company apps felt much better than government apps. That has changed with the RailOne app. The app is easy to use, well designed, and better than many private apps. It includes all the important IRCTC features in one place. We can book both reserved and unreserved tickets, check train running status, view coach positions, and access other railway services conveniently. Overall, RailOne has significantly improved the railway booking experience. Great job by the team! ### 1/5 — Deserves nothing more than 0 *2026-05-24* The worst app ever created by mankind. Booking a tatkal ticket on this disaster of an app feels harder than surviving a psychological experiment. I entered passenger details, got randomly logged out, logged back in, entered everything again, and the same thing happened. Fifteen times. FIFTEEN. And every single time, after wasting minutes retyping everything like an idiot, the app rewards me with this masterpiece of engineering:“Unable to process request.” Half an hour of pure torture. Tickets still clearly available. More than 100 seats showing. Yet this thing refuses to do the one thing it was built to do. This isn’t an app. It’s a punishment mechanism disguised as software. The UI is garbage, the servers are prehistoric, and the entire experience feels like the developers actively hate human beings. Wouldn’t wish this experience on my worst enemy. And if anyone from the team actually reads reviews, go fix your completely useless excuse for an app. ### 3/5 — Good but needs Improvement for Local Train Reservation *2026-05-11* The app has the option to book local train and is using GPS technology to locate and help with the booking! Am a traveller who travels on long distance trains and might require to change to local trains and it is easy to switch trains from the station once getting down, but when I use the app to book both the options doesn’t work! If I select outside station is shows am too close and wouldn’t let me book and if I select at station and scan the QR available in the station it throws an error as Location out of range which makes no sense! This is absolutely causing unwanted hassle with such advanced Apps available! Would be great if this can be addressed! Apart from that the App is promising and makes reservation easier. ### 1/5 — This app today is to be updated here, but this is not to be support in accessibility voice service. *2026-04-04* Sir, I am blind person My phone is latest iPhone 17. Railway app is very good work, but. This update to be very inaccessible. Please resolve this my issue immediately. This next update and fix this accessibility issues. This update. VoiceOver is very problematic and completely not access. Then this issue not check to waiting ticket and regret and availability, then not to sharing this ticket in with VoiceOver to be not to announce and some other problem. So please check in accessibility and fix this my issues. Sir, I request you please again. Please change for this in X app setting this to not accessible this app. I am very difficult to use and not accessible to this app. Please accuracy to recheck and bug to be fixed immediately. I have to waiting. Sir, I am very problematic here. This app is not working properly to be crash. Then this issue very serious. I am going on this place not to book this ticket in quickly. So please update for this in app recently I am pass before three today, continuously review part, please immediately update, sir. Very accessible update before time, but this update is not accessible. So please quickly update launch. ### 5/5 — Suggestion for Urgent AC Ticket Booking Facility on Platform *2026-03-23* Dear RailOne Team, I would like to share an important suggestion that can greatly help passengers during urgent travel situations. Sometimes, passengers already have a general or non-AC ticket, but due to urgency (time constraints, long-distance travel, or comfort needs), they may want to upgrade to an AC coach when an AC train is available on the platform. Currently, there is no quick and easy option to do this at the last moment. Suggestion: Please introduce an “Urgent AC Ticket Booking / Upgrade” feature in the RailOne app that allows: - Instant upgrade from general/sleeper ticket to AC (if seats are available) - Booking AC tickets even after reaching the platform - Real-time seat availability for last-minute passengers - Quick payment and confirmation within seconds This feature would be extremely helpful for passengers who need to travel fast and comfortably without missing the train. It will improve passenger convenience and also help utilize vacant AC seats efficiently. Thank you for your time and consideration. I hope you will consider implementing this feature. Best regards, [Your Name] ### 5/5 — Very nice app *2026-03-06* Very nice app and interface. All in one solution for railway related things. (Small feedback for developer- while viewing booked tickets, default sorting mode is set to booked date. I usually have more than 10 tickets. While checking multiple tickets, it is very confusing to check when it is sorted by booking date. I recently booked twice for the same journey because of this. I have to change sorting mode Everytime. After app close, it resets. It's highly recommend to keep journey date as default sorting mode. That makes it clear to view, plan very easily. Thank you) ### 2/5 — App is worst and still have issue not solved from past app named as UTS *2026-03-05* The app is still facing issues, especially with location detection. There have not been many updates since the last UTS app version. There should be a feature that allows users to reserve tickets directly from the station itself. Many times, even when the internet signal is full, I am unable to purchase a ticket. I have to wait 15–20 minutes before the app resumes and allows me to buy the ticket. The kiosk machines also fail several times, and again we have to wait 10–15 minutes. This is not acceptable. There should be an emergency feature that allows users to purchase tickets from the station or even from a running train, at least 10–15 times per user for genuine cases. The app was created to solve problems, but these issues are still causing inconvenience. If you introduce features like purchasing tickets from the platform or during the journey, not only will it help passengers, but it will also increase ticket sales and revenue. Please look into these issues and make the necessary improvements. ## Frequently asked questions about RailOne ### What can I do with RailOne? RailOne allows you to plan and book train tickets, track trains in real-time, find your coach position, order food, request refunds, and manage your bookings. It also integrates an R-Wallet for payments and a Rail Madad feature for complaints. ### Is RailOne free to use? Yes, RailOne is a free application developed by Indian Railways. There are no charges to download or use its core functionalities for planning and booking travel. ### What devices does RailOne support? RailOne is currently supported on iPhone and iPod devices. Information regarding Android or other platform availability is not provided in the current data. ### How often is RailOne updated? The latest version of RailOne is 2.1.60, and it was last updated on June 20, 2026. This indicates a relatively frequent update cycle for the application. ### What is the age rating for RailOne? RailOne has an age rating of 9+, making it suitable for users aged nine and above. This suggests the content and features are appropriate for this age group. ### Can I manage my profile and password in RailOne? Yes, the 'You' section in RailOne allows you to view and edit your profile details, change your password, enable/disable biometrics, verify your email, and delete your account. You can also edit your name once. ### Does RailOne offer multilingual support? Yes, RailOne provides multilingual support to cater to India's diverse population. This enhances accessibility and user experience for a wider range of travelers. ### How does RailOne handle complaints and feedback? RailOne includes a 'Rail Madad' feature that allows users to raise and track complaints or feedback directly with Indian Railways. This ensures a streamlined process for issue resolution. ## Version history (last 5 releases) ### 2.1.65 — 2026-09-11 Features and security enhancements ### 2.1.64 — 2026-09-03 Introducing the new Shareable Season Ticket feature, along with enhancements to improve the overall user experience and various bug fixes for better performance and stability. ### 2.1.63 — 2026-08-20 We’ve made several improvements behind the scenes to enhance your experience: • Improved app performance and responsiveness • Fixed reported bugs and stability issues • Refined the user interface for better usability • General enhancements and optimizations Update now to enjoy the latest improvements. ### 2.1.62 — 2026-07-24 We’ve made several improvements behind the scenes to enhance your experience: • Improved app performance and responsiveness • Fixed reported bugs and stability issues • Refined the user interface for better usability • General enhancements and optimizations Update now to enjoy the latest improvements. ### 2.1.61 — 2026-07-14 We’ve made several improvements behind the scenes to enhance your experience: • Improved app performance and responsiveness • Fixed reported bugs and stability issues • Refined the user interface for better usability • General enhancements and optimizations Update now to enjoy the latest improvements. ## More apps by Centre for Railway Information Systems - [NTES](https://appshunter.io/ios/app/ntes/id1033073796) - [UTS](https://appshunter.io/ios/app/uts/id1357055366) - [Rail Rajbhasha](https://appshunter.io/ios/app/rail-rajbhasha/id1426238045) - [IREPS App](https://appshunter.io/ios/app/ireps-app/id1462024189) - [RailMadad](https://appshunter.io/ios/app/railmadad/id1475474619) - [e-Drishti](https://appshunter.io/ios/app/e-drishti/id1488752984) All apps by Centre for Railway Information Systems: https://appshunter.io/developer/1033073795 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*