# Raiz - Mobile Banking — user reviews > 101 indexed App Store user reviews of Raiz by Raiz Federal Credit Union, rated 4.90/5 from 5,788 ratings. - Source: https://appshunter.io/ios/app/raiz-mobile-banking/id720084936/reviews - App overview in markdown: https://appshunter.io/ios/app/raiz-mobile-banking/id720084936.md - Rating breakdown: 5★ 5,238 · 4★ 370 · 3★ 105 · 2★ 19 · 1★ 56 ## What do users think of Raiz? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 User-friendly interface - 💡 Integrated Zelle functionality - 🚀 Fast and responsive - 👍 Convenient account management **Cons** - 🐛 Frequent crashes and glitches - 🐛 Unreliable Zelle integration - 🐛 Difficulty accessing accounts - 🔒 Security and login issues - 👎 Poor customer service **Commonly reported bugs** - Repeated sign-outs and login issues - Inability to access accounts and view balances - Zelle verification failures and disconnections - Freezing and crashing during app usage **Most requested features** - Improve Zelle integration - Enhance account visibility and transaction history - Implement more robust security features - Provide better customer support options ## Newest reviews (13 of 101) ### 3/5 — Zelle *2025-02-18, version 4016.0.1* When trying to use Zelle it always kicks me out once I verify through text message. ### 3/5 — Possible Breach *2025-02-14, version 4016.0.1* Lately this app has been acting suspiciously by submitting a whole bunch of coding letters in my sign in username. Also it started to sign me out completely repeatedly. Seems like there’s been a possible data breach or I’m being targeted by someone. ### 2/5 — App doesn’t work *2024-12-04, version 4015.0.1* App glitches too much ### 4/5 — Good *2024-04-15, version 4012.2.0* Easy to navigate, and effective ### 3/5 — dislike *2024-03-24, version 4012.2.0* i dislike that i can’t speak to someone without having to be screened for half hour when i hav a simple question. ### 3/5 — . *2024-03-22, version 4012.2.0* Necesita alguna mejora porque tarda mucho en abrir y ya cuando se abre algunas veces se cierra y vuelve a pedir qué contraseña para volver abrir ### 5/5 — Still new but working well so far *2023-11-28, version 4008.1.1* I’m still new to your mobile banking app. But, so far it has worked pretty well for me. This mobile banking journey shall continue, and I intend on posting a future review as my experience with using it grows. Thank you, Raiz team, for all your efforts. ### 5/5 — Horrible app *2023-10-09, version 4008.1.1* The digital fingerprint does not work and once I use my password, it still doesn’t let me in. I have to go through their website instead. Don’t download, never works anyway. ### 4/5 — Bill Pay *2023-10-02* Still can’t figure out how to check the history of my past payments. Also why no transaction # ? Other than that it’s a great convenience. ### 5/5 — Banking made easy! *2023-09-17, version 4008.1.1* New look, who dis? The app is great and can do so much more with it! Credit monitoring, bill pay, transfers, all my accounts on one login!!! Woo hoo just love it ### 4/5 — Great app makeover *2023-09-11, version 4008.1.1* Raiz had a much needed app makeover. It’s faster, easier to use and it no longer feels like I’m using a website from the early 2000s. It’s worth downloading. ### 5/5 — Compliment *2023-09-01, version 4008.1.1* Getting use to it but so far so good. Thanks ### 5/5 — RAIZ app *2023-08-26, version 4008.1.1* This app has been very user friendly ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign In *2026-03-04, version 4020.0.0* Why do I have to keep singing in every time even after I keep putting remember this device it’s annoying specially since you can’t even use Apple Auto Password fill in!!! ### 1/5 — Unhappy customers *2025-08-23, version 4018.0.0* Horrible app. You can’t use Zelle with your phone number, when you need to talk to someone to help you with issues, all you get is a machine. Horrible bank. I should’ve stayed At chase. I wouldn’t recommend this bank to anyone. ### 1/5 — Can’t see my accounts *2025-08-03, version 4018.0.0* I’m expecting a payment but the app keeps saying “TrY AgAiN LaTeR” ### 1/5 — Zelle *2025-07-28, version 4018.0.0* All I can say is, finally. 👌🏻 ### 1/5 — Zelle *2025-01-29, version 4016.0.1* Zelle app never work properly ### 1/5 — Assistant issues. *2024-01-30, version 4012.0.0* Even now writing the review everything is grayed out. And the message assistance is frustrating because the robot keep saying it doesn’t understand the question, then when you request a real person there is just an endless connection. So my honest review is they need to relook at every thing from top to bottom. ### 1/5 — Trash *2023-12-26, version 4008.1.1* This app is absolute trash. It doesn’t respond half of the time. The people never contact back on the app about questions. RAIZ as a whole is a scam. Don’t go with them. Worst decision of my life ### 1/5 — Terrible Update *2023-08-03, version 4008.1.0* There are many limitations to this new update. We can no longer view all transactions from a couple months to a couple years ago. Also, the accounts are not labeled. We can no longer mark a transaction as fraud either. ### 1/5 — Mobile banking *2023-07-27, version 4008.1.0* I log in ok but just loading loading loading I can’t see my stuff 👎🏽 ### 1/5 — New update *2023-07-25, version 4008.1.0* Hate the new layout harder to use and didn’t let me use the app for three days don’t know how the app still says five stars ## Most praised reviews (10 highest-rated) ### 5/5 — Customer for years now *2024-11-27, version 4015.0.1* It’s the customer serve that makes it work , they GREAT ! Thank you ### 5/5 — Bank *2024-11-20, version 4015.0.1* Good app easy and safety ### 5/5 — Easy to use, many functions! *2024-09-20, version 4014.0.0* The new app is EXTREMELY user-friendly and offers several different options for moving money around and making payments! ### 5/5 — Upgrade *2024-08-30, version 4014.0.0* Easy to use ### 5/5 — Raiz *2024-08-28, version 4014.0.0* I love the app and this helps a lot! I would recommend using. ### 5/5 — Simple *2024-08-23, version 4014.0.0* I love that I can see all my accounts at once!! Simple to log in! Easy to read. Great they teamed up with Zelle!! Love it!! ### 5/5 — Best organization *2024-08-18, version 4014.0.0* Seriously the best digital experience!!! ### 5/5 — Reliable services *2024-02-23, version 4012.1.0* Great service ### 5/5 — Usage *2024-02-23, version 4012.1.0* Very easy to use with little trouble. ### 5/5 — Thank you *2024-01-18, version 4008.1.1* Denise @ call center and the team at Stanton in El Paso Tx went above and beyond to set up my account. That’s what everyone should experience…110 percent customer service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*