# Rakbank — user reviews > 78 indexed App Store user reviews of Rakbank by The National Bank of Ras Al-Khaimah (P.S.C), rated 4.50/5 from 1,034 ratings. - Source: https://appshunter.io/ios/app/rakbank/id427758991/reviews - App overview in markdown: https://appshunter.io/ios/app/rakbank/id427758991.md - Rating breakdown: 5★ 817 · 4★ 89 · 3★ 33 · 2★ 8 · 1★ 87 ## What do users think of Rakbank? Overall sentiment: neutral **Pros** - 👍 Excellent customer service - 👍 Wonderful deals - 👍 Easy to use - 👍 Efficient and user-friendly - 👍 Simplified processes - 👍 Improved UI and speed **Cons** - 🐛 App crashes on open - 🐛 Login issues with Face ID - 🐛 Unresponsive live chat - 🐛 Clunky UI and navigation - 🐛 Unintuitive placement of UI elements - 🐛 Compatibility issues with larger phones - 🐛 Verification procedures are complicated **Commonly reported bugs** - App crashes on open - Login issues with Face ID - Unresponsive live chat - Compatibility issues with larger phones - Verification procedures are complicated **Most requested features** - Add last 5-10 transaction history - Display cash back amount information - Allow using cash back from the app - Implement Arabic language support - Improve debit card management features ## Newest reviews (10 of 78) ### 5/5 — Very disappointed *2024-01-15* I have been trying to get through RAKBANK and it is so so difficult. I am stuck in India trying to book a flight to Dubai and Bank is declining so I thought of reaching out through your chat but it never happens. **Developer response:** Hello There, We regret the inconvenience caused Please email us at rakassist@rakbank.ae with your concern(s), under the reference no. 581 , for us to assist you promptly. Thank you for bringing this to our attention. We sincerely value your input and are constantly striving to provide you with a better banking experience. ### 5/5 — Thanks for great service *2024-01-10, version 37.5* It is absolutely great bank. Easy to open account. The service is just perfect. I love their staff that attitude is nice to clients ### 5/5 — Nice App *2023-11-21* One of the best digital banking service for the UAE people. Hope for the best. **Developer response:** Hello there, we are delighted to receive your positive feedback regarding our services. It brings us great joy to know that you are satisfied. Thank you for Banking with us. ### 2/5 — So secure, it is unusable! *2023-11-19* RAK bank mobile app has single-handedly decided to become so secure that is has become unusable. It is apparently now mandatory to register for RAK token. Registration process is primitive and cumbersome. It demands multiple steps, including debit card PIN which RAK bank has conveniently forgotten to deliver to us! Is this a comedy or a tragedy? Most certainly, it is not fun! ### 1/5 — Calls Neglected. *2023-11-01* I’m so sorry to say that no one take even phone calls or live chat keep me for more than 15 mints on hold with lovely voice messages and music even in calling from overseas As I know when they keep number for overseas callers it’s mean a priority as many require urgent service of possible loss of cards or stolen cards,,,,,.ext. but I’m so sorry to say the call center service was not able to even respond same the live chat just keeping messages all are busy. Keep 15 mints no one responding too. ???? **Developer response:** Hello there, we regret the inconvenience caused and we thank you for bringing this to our attention. We value your input, and we're constantly working to provide you with a better banking experience. Please reach out to us via email at rakassist@rakbank.ae, with your concerns, and our team can assist you. ### 1/5 — Racist app *2023-10-26, version 37.0* The app filters you out based on the nationality you hold, and refuses to open your account if you’re a third world country national. HIGHLY NOT RECOMMENDED. ### 3/5 — Screen alignment with iphone 15 pro max *2023-10-18* Dear All The screen alignment should be adjusted with the iphone 15 pro max , the functions is mot touchable!!! **Developer response:** Hello there, we regret the inconvenience caused and we thank you for bringing this to our attention. We value your input, and we're constantly working to provide you with a better banking experience. Please reach out to us via email at rakassist@rakbank.ae, with your concerns, and our team can assist you. ### 3/5 — Screen alignment with iphone 15 pro max *2023-10-16* Dear All The screen alignment should be adjusted with the iphone 15 pro max , the functions is mot touchable!!! ### 1/5 — Not Optimus for larger phones *2023-10-15, version 36.9* The application is not optimized for iPhone plus. The bank should look into this on an urgent basis. ### 1/5 — App functionality issues *2023-09-29* I have been having functionality problems since a month ago with my iPhone 14 Pro, with the top back arrow and the three dots, they are hidden behind the battery percentage and the clock, whenever I press on the 3 dots or the back arrow, nothing happens, I have to close the app and start again with the same issue. I changed to iPhone 15 Pro Max with bigger screen thinking the problem will be solved with bigger screen but the problem still exists on all iPhones models! Please fix this issue asap as it’s very annoying! **Developer response:** Hello there, we regret the inconvenience caused and we thank you for bringing this to our attention. We value your input, and we're constantly working to provide you with a better banking experience. Please reach out to us via email at rakassist@rakbank.ae, with your concerns, and our team can assist you. ## Most critical reviews (10 lowest-rated) ### 1/5 — OTP *2026-05-25, version 46.0* Difficult when not in Dubai ### 1/5 — Notifications *2026-05-24* Credit card expenses notifications have all the time one or more problems. Hope RAK bank will do something about it **Developer response:** Hello Mukesh, please reach out to us via live chat or contact us on 04-2130000 with your concerns, and our team can assist you. Thank you for Banking with us. ### 1/5 — Why force update *2026-05-20, version 46.0* You can offer instead of force no? ### 1/5 — App Crashes on App Open *2026-02-09, version 45.2* Latest update immediately crashes the app on the app open ### 1/5 — تضليل للعملاء *2025-07-29, version 43.1* مكتوب يمكن فتح حساب توفير لغير المقيم وعندما حاولت فتح الحساب طلع غير صحيح ولازم عندي رقم اماراتي. يا اخوان بطلوا تضليل للعملاء ### 1/5 — No download *2025-05-17, version 42.3* The app cannot be downloaded. I have tried many times but failed. ### 1/5 — Login with Face ID is not working *2025-05-11* Login with Face ID is not working. Customer service agent also not knowledgeable. Everytime I am forced to enter password to login. Digital Gold selling rate is 8-9 AED/Gram less compared to market price. **Developer response:** Hello there, We regret the inconvenience caused. Please email us at rakassist@rakbank.ae with your concern(s), under the reference no.18 , for us to assist you promptly. Thank you for bringing this to our attention. We sincerely value your input and are constantly striving to provide you with a better banking experience. ### 1/5 — Very poor service *2025-01-17, version 41.1* 5 days to reset a pin which can be done through the app ### 1/5 — VAT charges *2024-01-26, version 37.6* Why is there VAT charges when its a local transfer to my husband’s account. Highly Disappointed. ### 1/5 — Poor service *2023-12-10* Employees are mean they are not willing to help they said you should create an account online the app is hard to use it is lagging, the phone overheats when using the app scanner, and it requests a lot of documents just to create a salary account. **Developer response:** Hello Amaloh, We regret the inconvenience caused. Please email us at rakassist@rakbank.ae with your concern(s), under the reference no. 171, for us to assist you promptly. Thank you for bringing this to our attention. We sincerely value your input and are constantly striving to provide you with a better banking experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Good Service *2026-05-14, version 46.0* Very good service ### 5/5 — Email option for otp would be very useful when outside the country since don’t keep UAE phone active *2026-04-08* Email option for otp would be very useful when outside the country since don’t keep UAE phone active **Developer response:** Hello There, we are delighted to receive your positive feedback regarding our services. It brings us great joy to know that you are satisfied. Thank you for Banking with us. ### 5/5 — Digital app *2026-01-12, version 44.9* Good ### 5/5 — SUBASH *2026-01-08, version 44.8* NICE SERVICE ### 5/5 — Business & Personal Banking *2025-10-15, version 44.1* RAK Bank has excellent customer service and wonderful deals. Excellent banking facilities ### 5/5 — Rak *2025-10-14, version 44.1* As always super easy to use ### 5/5 — Good *2025-07-03, version 42.8* Very good ### 5/5 — Online services *2024-12-15* Great - very efficient and user friendly. ### 5/5 — Rabank *2024-04-01, version 37.9* It is an amazing and secure bank and app and very easy and convenient I think they can add one more feature as referred a friend and get some rewards points in account in safe of fund it will increase bank profits and product and sell and will productivity ### 5/5 — Customer *2024-03-17* Good service **Developer response:** Hello there, we are delighted to receive your positive feedback regarding our services. It brings us great joy to know that you are satisfied. Thank you for Banking with us. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*