# Rakufun:Buy From Japan — user reviews > 209 indexed App Store user reviews of Rakufun by LEYIFAN INC., rated 4.30/5 from 90 ratings. - Source: https://appshunter.io/ios/app/rakufunbuy-from-japan/id6503286105/reviews - App overview in markdown: https://appshunter.io/ios/app/rakufunbuy-from-japan/id6503286105.md - Rating breakdown: 5★ 70 · 4★ 4 · 3★ 4 · 2★ 0 · 1★ 12 ## What do users think of Rakufun? Overall sentiment: positive **Pros** - 🌍 Access to unique Japanese products unavailable elsewhere - 💰 Affordable prices compared to US resellers - 🎁 Generous coupons and frequent promotional campaigns - 👍 Clean, easy-to-navigate interface - ⚡ Fast and reliable shipping - 🏪 Multiple integrated Japanese shopping platforms (Mercari, Animate, JDirect) - 🎯 Excellent customer service and support - 🎮 Wide variety of cute trinkets, anime merchandise, and collectibles - 💳 Convenient combined shipping options - ⭐ Authentic, original products - 🎁 Reward points system for daily check-ins and surveys **Cons** - 💸 High and confusing shipping fees with multiple charge breakdowns - 🤔 Confusing payment methods and checkout process - ⏰ Coupons expire too quickly - 🌐 International payment fees when using PayPal - 📱 App performance issues and slowness - ⚠️ Overly sensitive content filtering on searches - 🔐 Concerns about personal data security and account deletion **Commonly reported bugs** - Search function incorrectly flagging items as 'inappropriate content' - App crashes and freezing issues - Password authentication failures - Account creation failures across multiple email attempts - App performance slowness - Search function blocking legitimate product searches **Most requested features** - More coupons available daily or longer coupon expiration periods - Improved payment method options (direct credit card support) - More shipping discounts or free shipping coupons - Additional features and product categories - Better explanation of shipping costs upfront - More diverse product offerings ## Newest reviews (17 of 209) ### 3/5 — 🚩🚩🚩🚩🚩Stay Away *2026-08-04, version 3.7.23* Customer support is slower than AI. You have to wait in long queues just to get generic replies, and you’re even warned not to ask repeated questions. This app seems to prioritize Japanese sellers over its customers. Even after my purchase had been completed, the item had been delivered to the warehouse, and both parties had already left feedback, the seller requested a recall. The platform approved it immediately, leaving me at risk of losing both my money and my item. When I contacted customer service, I was repeatedly told that the final decision depended on whether the Japanese seller agreed, rather than on protecting the buyer. Most of the customer support staff also act as community moderators. One moderator in particular, “Ajiujiu（阿啾啾实名唐菲）” was sarcastic and openly sided with the platform. The company was aware of this behavior, tolerated it, and eventually removed me from their community group after I complained. Although they advertise “0% service fees,” they make up for it through unfavorable exchange rates, hidden charges, delays, and endless excuses. If something goes wrong, filing a complaint with the consumer protection authorities is honestly much faster than trying to resolve anything through their customer support. ### 3/5 — app's internal system *2026-04-12, version 3.6.40* I wish they would add Thai language support to the app because I'm not good at English at all 😭 Payment is too difficult, and preventing bank account theft is complicated. I'm Thai and I have to use PromptPay for payments, but I have to contact customer service for additional payments. I think this is very inconvenient. ### 5/5 — RAKUFUN *2026-03-12, version 3.6.30* I love this app the camera’s is so cheap ### 5/5 — 편리해요 *2026-03-09* 메루카리에서 사고 싶은게 생겨서 처음으로 직구앱 써보는건데 쿠폰이나 포인트 이벤트도 많이하고 검색도 편리해요 ㅎㅎ 요샌 번장이나 당근보다 라쿠펀을 더 많이봐요~~ 합배송도 꼼꼼하게 해주시고 무료보관 기간도 길어서 좋습니다 !! ### 5/5 — Great proxy *2026-03-07, version 3.6.20* I’ve used a couple of proxy services and by far Rakufun is one of the best ones. They offer plenty of coupons constantly and their customer service is quick and efficient. I have not had any problems using Rakufun and they were very helpful when I had issues with a buyer. I would definitely recommend to anyone looking for a good proxy. ### 5/5 — Best Japanese Proxy Service *2026-03-07, version 3.6.20* Shopping from Japan is so much easier with Rakufun. The interface is clean and easy to navigate. I highly recommend it to anyone looking to proxy items from Japan. ### 5/5 — ꉂ(˵˃ ᗜ ˂˵) *2026-03-05, version 3.6.20* AMAAAAZING ### 5/5 — Recommend *2026-03-04, version 3.6.20* Use it quite often, can recommend!! You can buy really cheap stuff ### 5/5 — LOVE IT!!! *2026-03-03* I LOVE IT SM!!! I’ve bought almost all my merch on here!! it was confusing at first but then I got the hang of it. It has a great point system with coupons as well. I love the various shops that you can access like mercari, animate and JDirect. I buy my stuff on here rather than overpriced US resellers!!! 💗💗 ### 5/5 — Love this app !! (* ^ p ^ *) *2026-02-26, version 3.6.20* Reason I love it is cause of the campaigns and do and the discounts of stores, although the shipping is expensive + fee, this is a really good proxy I recommend. ### 5/5 — Rakufun review *2026-02-26, version 3.6.20* I had an excellent experience and would definitely recommend this service to others ### 5/5 — 일본 직구할땐 라쿠펀 !! *2026-02-26* 우연히 일본에서 구매하고 싶은 제품이 있어서 어디서 직구해야되지 고민하다가! 틱톡이나 네이버에서 추천하더라고요 그래서 아무생각없이 깔았는데! 제가 원하던 제품도 있고 여러 플랫폼이 합쳐져있어 그런가 너무너무!! 직구 좋아하는 저는 진짜 행복사할뻔 했어요 ㅠㅠ 감사해요! ### 5/5 — 일본직구 라쿠펀 첫 사용후기 *2026-02-23* 처음으로 일본직구를 라쿠펀을 통해 해봤습니다. 여러개를 구매해서 한번에 합배송을 받았는데 부가서비스 추가포장 (500엔)을 사용했어요. 배송비도 합리적이고 무엇보다도 포장이 진짜 깔끔했습니다! 너무 만족스러워요. 국내에서 구매하지못하는걸 쉽게 구매할수있어서 너무좋았습니다! 애용하려구요!! ### 5/5 — would definitely recommend for trinket lovers :D *2026-02-21, version 3.6.20* super user friendly with lots of adorable and rare trinkets at a great price!! would recommend getting your trinkets or buys in bulk to save more on shipping ^^ would definitely recommend :D they also give out lotsss of vouchers/discounts so you can save more on shipping or your purchases! it can be a little intimidating purchasing for a first timer but the process of consolidating everything for shipping is really easy and everything is always shipped out within a day and reaches the warehouse in three days max!! ### 5/5 — 일본 직구 이제는 가능! *2026-02-19* 라쿠펀 만나기 전까지는 대행사 알아보고 카페 가입하고 물건 주문 넣고 하는 과정들이 어려워 보여서 시도를 못 했었는데 앱 통해서 해보니 정말 쉽고 간단하게 구매할 수 있어요 덕분에 잘 사용 중이네요~! ### 5/5 — Rakufun reseña *2026-02-18, version 3.6.20* Me ha ayudado mucho a conseguir cosas de mercari a demasiado buen precio, sin comisiones extras como lo hay en otras paginas ademas de muchos descuentos que tampoco hay en otras paginas para conseguir cosas de japón, manejan muchas paginas no solo mercari eso me gusta mucho ### 5/5 — 판매자랑 소통이 안됩니다. *2026-02-18* 개인 구메페이지 다른사람이 결제해버려서 연락을 넣어야하는데 자꾸 솔드아웃 상품이라고 메시지 반려해버리네요. 중고거래플랫폼에서 이런일은 일어나면 안된다고 생각합니다. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not great *2026-08-11, version 3.7.30* The proxy works like it’s supposed to, and the interface is OK. There are many product pages that it will not let you view though. There was always some kind of error code. If a seller uses a different shipping service they will not let you see the product page. I understand not being able to buy the item, but why can’t we even see the page. I tried to buy a plushy from a seller that I really wanted for a good deal, but I could not buy it because this app deemed the seller unreliable but when I checked the sellers reviews I seen many other proxy services rating them. It does what it’s supposed to, but you are limited on certain things. Also does not often have deals and discounts like jp fans. ⚠️⚠️update: when I try to go speak to costumer service you can’t, you have to fill out a form and wait many hours until they finally decide to respond. Shipping is cheap tho ### 1/5 — EXTRA FEES *2026-07-17, version 3.7.10* There’s a lot of hidden fee. I wish the app already calculates all the fees at the beginning not just surprises surprise you have to pay this. ### 1/5 — give me my money back *2026-04-11, version 3.6.40* they clone your payment info ### 1/5 — wow *2025-12-16, version 3.5.70* wow this app sucks. i just bought a FILE BOX and had to pay 3 DIFFERENT TIMES amounting to over 100 dollars. i get that international shipping is expensive but the way that these charges are broken up is so scummy. ### 1/5 — 다시는 안쓸것 같아얌 *2025-10-23* 이 앱 다시는 안쓸것같아서 솔직하게 리뷰 답니다! 일단 배송비 너무 비싸요. 다른 대행업체 이용할때 붙는 수수료 때문에 이 앱을 이용한거 였는데 이용하는 중에 쫌쫌히 붙는 수수료와 할인쿠폰도 안썼다면 대행보다 더 드는것 같아용. 이럴거면 굳이 왜 이 앱을 사용하는지? 눌러도 안뜨는 제품들은 왜 뜨는지 모르겠고 일 처리도 느리고 포인트는 왜 사용하지도 않았는데 마음대로 차감된건지도 모르겠어염 걍 빨리 받고 앱 삭제하려고 결제하긴 했는데.. 그냥 앞으로는 다른 구매대행 쓸듯요! **Developer response:** 존경하는 고객님, 불편을 드려 정말 죄송합니다. 배송비가 너무 비싸다고 느껴지신다면, 다양한 배송 방법을 비교하여 가격을 조정하시거나, 이벤트 참여 및 커뮤니티 가입을 통해 포인트를 적립하여 배송비 결제 시 사용하실 수 있습니다. 만약 상품을 클릭해도 표시되지 않거나 포인트가 차감되는 등의 문제가 발생한 경우, 앱 내 온라인 고객센터를 통해 문의하시거나 이메일(Service@rakufun.com)로 연락해 주세요.저희 담당자가 신속하게 처리해 드리겠습니다. ### 1/5 — 솔직한 리뷰 남겼더니 삭제 당함 *2025-09-05* 제발 진짜 사용하지 마세요. 우선 배송비 엄청 비싸요. 그리고 상담원한테 문의할 거 있어서 문의했더니 한국어라서 답장을 안 했다네요. 나중에 영어로 물어보니 한국어 몰라서 답장 안했다는 황당한 답변을 받았어요. 한국어 번역 앱인데 배송비 낼 때 카카오페이 지원 안하고 죄다 해외결제앱만 제공해요. 참고하세요. 서치도 진짜 힘들어요. 그리고 다른 직구앱에서는 하루도 안되어서 처리 해주는데 여기는 오래걸려요. 장점이 단 하나도 없으니 제발 사용하지 마세요. 솔직한 리뷰를 쓰니 삭제 해버리니 알릴 방도가 없네요. 저처럼 정보 없이 이거 사용하시다가 정신병 걸리지 마시고 잘 읽어보시고 앱 깔지 말지 결정하세요… 여기 상담원 중간에 잠수 타는 것도 심하고 과대해석 심해요. 그리고 전에 말한 거 기억 못하세요. 문의도 본인들이 억울하다고 주장하는 것만 빨리 봐요. 어이없음… 전체적으로 앱 자체도 장점이 없어요. 빨리 받아야하는데 처리가 느리니까 꼭 참고하세요 **Developer response:** "존경하는 고객님, 이용에 불편을 끼쳐드려 진심으로 사과드립니다. 배송비가 부담스러우실 경우, 해상 운송을 선택하시거나 주말에 할인 쿠폰을 받으신 후 결제하실 수 있습니다. 문의 주신 부분에 대해서는 담당 직원들에게 전달하여, 보다 신속하게 답변을 드릴 수 있도록 하겠습니다. 또한 현재 계정 잔액 충전 시 Kakao Pay 사용이 가능하므로, 배송비 결제 시 잔액 결제 방식을 선택하실 수 있습니다. 리뷰 삭제와 관련해서는 고객님의 댓글을 저희가 직접 삭제할 권한이 없는 점 양해 부탁드립니다. 앱 내 문의 외에도 이메일(Service@rakufun.com)을 통해 고객센터로 연락해 주시면, 담당 직원이 신속하게 도움과 지원을 드리겠습니다." ### 1/5 — Worst website and customer service ever *2025-08-07, version 3.4.52* The site is a nightmare to navigate. Customer service doesn’t exist — no replies, no help, total re response. Your customer service is an absolute joke. I’ve contacted you via email, your online form, live chat, the address listed on your site, Facebook Messenger, and more — not a single reply. It’s honestly unbelievable. When I signed up, I was required to provide my driver’s license — highly sensitive personal information. Now, I’m being told the only way to delete my account is to contact customer support, but no one ever responds. I’ve reached out through every available channel and have been completely ignored. This isn’t just unacceptable — it’s a serious breach of trust. You’re holding my personal data with no functional way to remove it. I do not feel safe, and I will escalate this issue if it’s not resolved immediately. Delete my account and confirm it has been done. ### 1/5 — Broken *2025-08-04, version 3.4.40* App is broken, clicking some links and all searches are labeled as “inappropriate.” Tried searching monchhchichi, clicking on their front page listing, and even just searching a color. All “inappropriate.” Didn’t have this issue two weeks ago, please fix the app. ### 1/5 — This is ridiculous *2025-08-01, version 3.4.40* Anytime you search something it says it’s sensitive content. I literally clicked on the button for plush and it said the same thing and it was its own in app button. I searched figures same thing. ### 1/5 — Issue with search *2025-07-31, version 3.4.40* The app seems great but I keep getting warnings for ‘sensitive content’ when searching for blue lock items, I tried it with the Japanese spelling but still said it contained sensitive content. I even clicked the Naruto popular search thing and still came up as sensitive content. App seems great just can’t search for anything sadly! ## Most praised reviews (10 highest-rated) ### 5/5 — I love this app!! *2026-08-08, version 3.7.30* It's easy to use and super accessible, I love it! 🤗✨ ### 5/5 — perfect service *2026-06-26, version 3.7.10* everything works ! ### 5/5 — Good app *2026-06-22, version 3.7.00* This app is easy to use and I love that there are coupons! The customer service is really good as well ### 5/5 — Muy segura para comprar lo que buscas *2026-06-18, version 3.7.00* Es fácil de usar, encuentras a buen precio, mucha variedad de artículos y además el producto llega muy bien protegido. Además, los encargados son muy amables en responder tus dudas y ofrecen dinámicas muy buenas ### 5/5 — recommended! *2026-06-17, version 3.7.00* the best proxy app, really easy to buy from japan !! ### 5/5 — Buena app *2026-06-17, version 3.7.00* buscaba hace tiempo un proxy en japón y rakufun me ha parecido muy buen proxy! ### 5/5 — Very affordable to buy trinkets and small merch *2026-06-16, version 3.7.00* Because of various discounts and no proxy fees, it’s very worth it if you are buying from different sellers ### 5/5 — 장바구니 재조회가 안되요 *2026-05-03* 평소에 라쿠펀 앱으로 메루카리 쇼핑을 하는데요 편리한게 정말 장점이라 생각합니다 그런데 저는 계속 메루카리 사이트를 보고 있었는데 자꾸 JDirection flea market으로 이동하는 게 불편해요 ㅡㅡ 그리고 예전엔 안 그랬는데 물건을 장바구니에 넣고 장바구니에 넣은 상품을 다시 확인하려 했을때 오류가 뜨며 볼수가 없다고 하네요 이것또한 개선 부탁드려요 ### 5/5 — Good app to buy from Japan *2026-04-03, version 3.6.40* Found a lot of things that I wouldn’t be able to buy here in the states or found them for cheaper! ### 5/5 — 좋은데.. *2026-03-22* 직구를 편하게 해주는 어플이라 정말 좋은데요. 배송등록 처리가 너무 느려요.. 배송비 결제할때 쓰고싶은 쿠폰이 있었는데 배송 등록처리가 생각보다 오래걸려서 쿠폰이 만료되었어요 ㅠㅠ 대체로 3일 이상 걸리는 거 같네요,, 그래도 이런점 제외하면 최고로 좋습니다. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*