# Rakuten Travel: Hotel Booking — user reviews

> 13 indexed App Store user reviews of Rakuten Travel by Rakuten Group, Inc., rated 4.80/5 from 254 ratings.

- Source: https://appshunter.io/ios/app/rakuten-travel-hotel-booking/id1491708859/reviews
- App overview in markdown: https://appshunter.io/ios/app/rakuten-travel-hotel-booking/id1491708859.md
- Rating breakdown: 5★ 228 · 4★ 15 · 3★ 5 · 2★ 1 · 1★ 5

## Most critical reviews (10 lowest-rated)

### 1/5 — Poorly titled app

*2025-07-14*

It’s very rude of you to not explain in the title of your app that you are just for Japan!

### 1/5 — 라쿠텐트래블이 두배정도 비쌉니다 너무햇다...

*2024-11-15*

어플 몇개 검색해보니 같은방 같은날 인데 심지어 라쿠텐은 조식도 빠져있는데 가격은 두배비쌈...??? 꾸준 유투브에서 추천하길래 깔아봤는데 어플 바로 지울듯

### 1/5 — 바가지호텔 예약싸이트

*2024-06-12*

트립닷컴보다 훠어얼씬 비쌈

### 1/5 — Doesn’t show the same availability as Rakuten travel Japanese site

*2023-02-12*

Rakuten’s Japanese site shows rooms available that are not included in searches on this app.

### 2/5 — This site doesn’t recognize my Rakuten login

*2026-03-22*

Booked hotel thru email because it doesn’t recognize my Rakuten sign in for some reason. Very glitchy app.

### 2/5 — Terrible mobile app

*2023-11-20*

This is a terrible mobile app and for most, you’re better off just printing off a physical hard copy or save a digital copy on your phone. 

Not sure why, but this app keeps logging me out automatically and requires me to manually re-sign in every few days which is incredibly frustrating. 

What is worse is that there is no option to save an offline copy which would be a no-brainer for a booking app. Or at least give us an option to save the booking to our Apple wallet or something.

### 3/5 — Overpriced

*2026-01-10*

Beware, Their prices are way higher than prices you can find anywhere. Use this App for basic information but don’t use it to reserve hotels.

### 3/5 — PC 온라인 예약이 앱에서 확인되지 않네요.

*2023-12-07*

일본 여행 시 노트북으로 Rakuten Travel 홈페이지를 통해 숙소 예약을 하였는데, 그 예약 내용이 앱네서는 나타나지 않습니다. 어찌된 것인지요?

### 5/5 — 호텔 추천. 선택. 취소규정

*2026-06-27*

현재 운용되는 호텔앱 중에서 제일 편하고 안전하고 신뢰감 높다고 생각합니다
3년째 매달 1회이상 사용중❗️💕👍 멤버십 포인트 카드가 있으면 더 좋겠습니다‼️

### 5/5 — 믿고써요

*2025-11-25*

일본 플랫폼이라 그런지 예약도 문제없고 쿠폰도 많이주고 좋아요!

## Most praised reviews (3 highest-rated)

### 5/5 — 편하고 좋아요

*2025-11-03*

결제에서 막혔는데 기본 정보가 저장 되어 있어서 편하고 좋았어요!

### 5/5 — 호텔 추천. 선택. 취소규정

*2025-04-30*

현재 운용되는 호텔앱 중에서 제일 편하고 안전하다고 생각합니다
3년째 매달 1회이상 사용중❗️💕👍 멤버십 포인트 카드가 있으면 더 좋겠습니다‼️

### 5/5 — 할인 쿠폰 맛나네

*2024-10-09*

쿠폰 먹였더니 90만원이 60만원이 되는 기적! 좋다

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*