# Rakuten Viber Messenger — user reviews > 2,933 indexed App Store user reviews of Rakuten Viber Messenger by Viber Media SARL., rated 4.60/5 from 830,960 ratings. - Source: https://appshunter.io/ios/app/rakuten-viber-messenger/id382617920/reviews - App overview in markdown: https://appshunter.io/ios/app/rakuten-viber-messenger/id382617920.md - Rating breakdown: 5★ 669,286 · 4★ 74,098 · 3★ 36,655 · 2★ 16,763 · 1★ 34,158 ## What do users think of Rakuten Viber Messenger? Overall sentiment: neutral **Pros** - 🚀 Excellent call quality - 🔒 Secure and private messaging - 👍 Easy to use and navigate - 🌐 Reliable for international communication - 💡 Useful features like stickers, group chats, and video calls **Cons** - 🐛 Notifications not working reliably - 🐛 Crashes and freezes - 🔋 High battery drain - 📤 Issues with message delivery and sync - 🚫 Accounts getting blocked without explanation **Commonly reported bugs** - Video calls dropping or having poor quality - Inability to restore chat history on secondary devices - Predictive text revealing sensitive information **Most requested features** - Add dark mode option - Improve backup and restore functionality - Allow saving of media messages - Provide better customer support and communication ## Newest reviews (15 of 2,933) ### 2/5 — Setup problem *2026-08-14, version 28.5.2* A first it seems like an app that is the same as Messenger or WhatsApp, however right afterI tried to set up my account, I have run into the problem of it not accepting my valid number, used till the present day. It is needed for them to be able to give me a free call, and then type the last 4 digits of that caller as an activation code-and even though I have contacted the Help Service right away, they answered with a code to be sent to me which did not arrive either. I am now to wait 12 hours before trying again. ### 2/5 — Stop pushing Ai / chat GPT *2026-08-14, version 28.5.2* The app has been great until recently. Now even with all the ai settings turned off it’s continually pushing the use of ai / Chat GPT. Fix this or you’ll find people will stop using the app. ### 1/5 — No option to remove Chatgpt *2026-08-13, version 28.5.0* You cant even hide it and it sends you random messages. ### 1/5 — Keeps breaking *2026-08-13, version 28.5.0* Ive had to delete the app multiple times as messages wont sent seems there no connection although i have full data coverage and other apps working fine. ### 1/5 — Crédits disparus, aucune aide disponible *2026-08-12, version 28.5.0* J’ai au moins 20$ de crédits. Ils sont disparus. Comment faire pour les récupérer? Aucun support avec cette application, juste des pubs et de l’invasion de la vie privée. ### 3/5 — Needs work *2026-08-12, version 28.5.0* Been using Viber for many years. It got less friendly, buggy, with useless ads and without listening to users. Even the option to remove ChatGPT chat doesn’t work. You remove it from the settings menu but it remains in the chat list. It’s the details that make a difference and the aggressive policy of Viber just doesn’t work. Whatsapp is less flashy but everything works as advertised and without ads in your chat list. ### 1/5 — Gosh *2026-08-11, version 28.5.0* It's seems like the App is updating weekly 🙄 ### 4/5 — Review *2026-08-11, version 28.5.0* Simple and convenient messaging app for chatting and making calls. It works well for staying connected with friends and family ### 1/5 — This used to work perfectly…. *2026-08-11, version 28.5.0* Yes this App used to be perfect! What happened??? Do I need to move to effing WhatsApp??? Can’t send/receive messages (even in 5G) as before; now an alert tells me to “tap to finish sending” constantly. Calls quality failing the same! What happened to this App??? Angry beyond belief…next step purely & simply delete this garbage from my phone… ### 1/5 — Remove translate from messages *2026-08-11, version 28.5.0* Integration of AI is frustrating. Please remove ‘translate’ from appearing under messages ### 1/5 — VERY SERIOUS PRIVACY ISSUE! *2026-08-11, version 28.5.0* I sent private photos to my mother only, and I double-checked that I selected the correct person. However, some of the photos were also delivered to two completely different people whom I never sent them to. This has happened TWICE now. I am extremely concerned about my privacy and the security of my personal photos. How can I trust Viber if photos can be delivered to the wrong people? Please investigate this issue urgently and fix it. This is a serious privacy and security problem. ### 1/5 — Forced Ai chats are pure disrespect to users *2026-08-10, version 28.5.0* What frustrates me the most isn't just the AI feature itself, but the fact that the developers decided to make choices for me. I haven't been given any right to choose: I cannot delete it, I cannot unpin it, and I cannot even hide it from my screen. Deciding for users and forcing unwanted features upon them is a direct disrespect to my personal boundaries and user comfort. If an app takes away the freedom of choice and ignores the basic desire to customize one's own space, then we definitely have no future together. It's a shame, as this used to be my main messaging app, but the only response to such a policy is to delete Viber for good and stop using it altogether ### 3/5 — Почему не работает? *2026-08-09, version 28.5.0* Уже пару дней не работает, на пару минут в день только просыпается, сижу с впном, че за фигня? ### 1/5 — Bad customer service *2026-08-09* When setting up the app, I never received the code to complete activation. I received a call from a blocked number instead. When I contacted customer service, I only received two emails. One telling me to stop opening tickets. And one telling me they sent a code to my phone. I never received the code. I responded back to both emails but never heard from them again. Suddenly I received an email saying I never replied and that my issue had been resolved. It’s been days and I’ve consistently been ignored. I would really like to activate my account, so I hope someone here can help me. ### 1/5 — Viber is still broken *2026-08-08, version 28.5.0* ⭐ 1 Star — Unacceptable Viber has had serious problems with group chats and polls for a very long time, and they still haven’t been fixed. When someone posts a poll in a group, not everyone can see it. Sometimes a person can see the poll at first and then suddenly it disappears for them. Even the person who created the poll can eventually stop seeing it. It gets even worse when someone replies to a poll and writes a message — sometimes that reply is not visible to the rest of the group either. These are not minor bugs. They affect basic communication and make group chats unreliable. I’m also afraid to update to the latest version because users who have updated are reporting additional problems, such as Viber freezing, being unable to scroll, while the poll issues are still there. How can such basic and serious issues remain unresolved for such a long time? Viber needs to fix these problems instead of introducing new ones with every update. Very disappointing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Invasive Translation Popups & Severe ChatGPT Data Privacy Concerns *2026-08-21* The continuous popups asking to translate every single message have completely ruined the user experience. Even worse is the massive privacy concern: Viber’s translation features are powered by third-party AI models like ChatGPT. When translation prompts constantly push text to external services, it raises major red flags about private chat access, data exposure, and third-party data processing. Viber's core selling point was end-to-end encryption, but forcing third-party AI tools into private conversations destroys user trust.  Give us an option in settings to disable AI translations completely. Until users get full control over their privacy and UI, this app stays at 1 star. ### 1/5 — Ужас *2026-08-14, version 28.5.2* какого черта удаляются вся история чатов если зашел с нового устройства?! на дворе 2026 год а эту проблему исправить не можете ### 1/5 — Bad idea *2026-08-14, version 28.5.2* To put chat GPT in Viber. It can't be turned off .You broke the app. ### 1/5 — They will charge you for a subscription that you cannot cancel *2026-08-14, version 28.5.2* They keep charging me $6 a month for a subscription that is impossible to cancel. Support says I have to cancel through the app store, but the subscription is not visible in the app store. When I mention this to them, they just say "Cancel it in the app store". They will take $6 from you against your will for years and there's nothing you can do about it. ### 1/5 — Unwanted ChatGPT *2026-08-14, version 28.5.2* App used to be great. Now cluttered with unwanted chatgpt elements everywhere. Every single message pops up wanting ChatGPT to “polish” it. Privacy nightmare and useless in a casual chat app. No one’s writing essays in it. ### 1/5 — Worst app ever. *2026-08-14, version 28.5.2* Worst app ever. ### 1/5 — Horrible AI *2026-08-14, version 28.5.2* Dont update - the new version is full of annoying AI stuff nobody needs ### 1/5 — Became ai slop *2026-08-13, version 28.5.2* They integrated ai tools which nobody wants and cant opt out or block so now its just useless ### 1/5 — To much spam messages *2026-08-13, version 28.5.2* I receive spam and scam messages from unknown numbers almost every day. Blocking individual numbers is not enough because new spam accounts keep appearing. Viber needs to improve its spam prevention and give users stronger controls to prevent messages from unknown numbers. Please take this issue seriously. ### 1/5 — Scammer *2026-08-13, version 28.5.2* Your app have many scammer ## Most praised reviews (10 highest-rated) ### 5/5 — Massage send and receive issue *2026-08-13, version 28.5.2* Every time sent out massage loading and cannot receive massage ### 5/5 — My Viber 4.9 Star Rating *2026-08-13, version 28.5.2* Viber is still very good, but I must say it has dropped it’s top notch level: Connection is easily lost for an unexpected and unexplainable reason, even when network is not bad. I still love the voice call quality when all is fine. This was the best ever app for me; for a couple of years I ditched the other popular app in favor of Viber and introduced (or sort of forced) my whole family and siblings to use it by default to get through to me, the way I loved it. Viber introduced the best user interface and sent text editing before the rest could even dream of it. I would give this app all the stars had it not been for the drop in high quality as mentioned above in the past year. I still have faith Viber will improve and get back the No.1 spot and whole 5-Stars. ### 5/5 — Excellent support from Viber *2026-08-13, version 28.5.2* I was extremely satisfied with the support I received from Viber. I had an issue related to my information on my computer after installing the application, so I reached out to the Support team for assistance. I would especially like to thank Alice R., who responded incredibly quickly and professionally. She provided clear, precise, and easy-to-follow instructions that helped me resolve the issue quickly. What I appreciated most was the communication throughout the entire process, there were no unnecessary delays, no confusing explanations, and no added stress. Everything was explained calmly, clearly, and step by step, which made resolving the issue very easy. A special thank you to Alice R. for her excellent assistance, as well as to the entire Viber Support team for their fast response and professional approach. I was genuinely impressed with the quality of the support and would definitely consider this an excellent customer service experience. Thank you! 🙏 ### 5/5 — Excellent *2026-08-13, version 28.5.0* Excellent ### 5/5 — Two things *2026-08-11, version 28.5.0* Bring back filters and bring back renaming please [on tablet] ### 5/5 — great *2026-08-05, version 28.4.2* very good service and user experience sometimes there are problrms with calls ### 5/5 — Nothing *2026-08-02, version 28.4.2* It’s very gudd feeling of not using bcz I did not download it. ### 5/5 — Open *2026-07-30, version 28.4.0* Open ### 5/5 — Feature Request: Multiple Accounts on iPhone *2026-07-27, version 28.4.0* Please add an **"Add Account"** feature to Viber for iPhone, similar to Telegram. Many users have two phone numbers (personal and work) on one iPhone, especially with Dual SIM. It would be very helpful to switch between two Viber accounts within the same app without logging out each time. Thank you for considering this feature. ### 5/5 — I want to make my Viber account *2026-07-26, version 28.4.0* Can you help?! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*