# Ralph Lauren: Luxury Shopping — user reviews > 697 indexed App Store user reviews of Ralph Lauren by Ralph Lauren Corporation, rated 4.90/5 from 57,320 ratings. - Source: https://appshunter.io/ios/app/ralph-lauren-luxury-shopping/id1590610314/reviews - App overview in markdown: https://appshunter.io/ios/app/ralph-lauren-luxury-shopping/id1590610314.md - Rating breakdown: 5★ 53,158 · 4★ 2,894 · 3★ 555 · 2★ 190 · 1★ 523 ## What do users think of Ralph Lauren? Overall sentiment: positive **Pros** - 👍 Convenient shopping experience - 🚀 Easy to navigate and use - 💎 High-quality products - 🎨 Beautiful app design - 🤝 Excellent customer service - 🏆 Timeless and classic style - 🌟 Variety of products and selections **Cons** - 🐛 App crashes and glitches - 🔍 Incomplete product descriptions - 💳 Issues with payment processing - 🔄 Slow performance and loading times - 🗂️ Difficulty navigating and finding items - 🔖 Lack of customization and personalization options **Commonly reported bugs** - Wishlist not saving items - Checkout process not working consistently - Notifications not being received - Incorrect pricing and sale information **Most requested features** - Wishlist and saved items syncing across devices - Improved size and fit recommendations - Ability to leave product reviews - Exclusive app-only sales and promotions - Enhanced search and filtering capabilities ## Newest reviews (13 of 697) ### 2/5 — Langue *2026-08-24, version V4.6.3* Nous avons besoin de la version française de l’App au Québec ### 3/5 — iPad app keeps crashing! *2026-08-18, version V4.6.3* Update as of Aug. 2026 - iPad app doesn’t open at all. ### 4/5 — Great but one thing *2026-08-12, version V4.6.3* It is a great app. The only issue is that “Find in store” does not work on the app. It just gives you a list of nearby stores. It doesn’t tell you if an item actually is in stock or no. ### 5/5 — Awesome Staff *2026-08-08, version V4.5.4* I had an issue and it was resolved on my app ### 2/5 — Great clothes, but very bad mobile app *2026-08-08, version V4.5.4* Like button doesn’t work at all. I have been facing this issue for months. I’m surprised that a luxury brand mobile app basic features does not work. Extremely disappointed ! ### 5/5 — Love RL *2026-08-07, version V4.5.4* Great products as usual ### 5/5 — Mr. Cervantes *2026-08-05, version V4.5.4* Much easier ordering through your website then Macy’s they don’t carry anymore Ralph Lauren plus your way more reasonable on your price than Amazon ### 2/5 — CUSTOMER SERVICE IS GETTING WORSE!!! *2026-08-04, version V4.5.4* This is not the first time I have noticed a serious decline in the quality of Ralph Lauren’s customer service. I was not asking for charity or a special favor. I was simply asking Khadija to honor the 30% off coupon code that Ralph Lauren sent to me via email. Khadija categorically denied that the coupon existed, claiming that it was only valid for Polo Ralph Lauren Factory Stores and not Ralph Lauren retail stores. I explained to her that she was mistaken and assured her that the 30% coupon did, in fact, exist. I even offered to send her a copy of the email and the coupon code as proof, but she refused to review it. Instead, she offered me a 15% discount. I declined her offer because I was not trying to negotiate or “make a deal.” I was simply asking Ralph Lauren to honor the promotion that your company sent me. The email I received from Ralph Lauren included the coupon code and did not display any visible expiration date. After spending approximately 45 minutes shopping, I attempted to apply the coupon during checkout, only to discover that it would not work. When I contacted customer service, Khadija insisted that the coupon was intended only for Factory Stores and refused to even look at the email or the coupon I offered to provide. Between shopping and trying to resolve this issue with your customer service team, I spent approximately 82 minutes. That is completely unacceptable for a premium retailer like Ralph Lauren. To make matters worse, it took an excessive amount of time for Khadija to respond to my simple questions. I made it clear that I was not interested in accepting an alternative offer because this was a matter of principle. The issue was not about receiving a different discount—it was about Ralph Lauren honoring the offer that your company sent me. I should not have to negotiate to receive the promotion that was originally offered. Unfortunately, this experience has convinced me to stop shopping with Ralph Lauren. There always seems to be some complication with my orders, and I simply do not have the time or patience to repeatedly chase down customer service to correct mistakes that were not of my making. I expect significantly better service from a company with Ralph Lauren’s reputation. For the overwhelming top prices that we have been paying to RL Polo ; I think Customer Service should be top notch and compatible to the overpricing policy RL Polo has been implementing for years!!! I’m truly disappointed that RL Polo is loosing its reputation in the market for the quality of the garments as well as the superior customer service that we’re accustomed to!!! Enough is Enough…There are plenty of designers who are willing to offer top notch customer service as well as a great quality products!!!!! ### 5/5 — Great App *2026-08-04, version V4.5.4* App is always up and running ### 5/5 — Great app *2026-07-30, version V4.5.4* Much like Ralph Lauren the clothing this app is just as classy as a clothes you wish to own very elegant very user-friendly. Many great options to pay many great options to ship with very user-friendly. Anyone who loves Ralph Lauren should have this app in their phone hundred percent. ### 5/5 — The best online store ever. *2026-07-30, version V4.5.4* Ralph Lauren has the best clothes for women who want the casual or chic look. I will always be their number one customer.🔥❤️ ### 5/5 — Daisha Weaver *2026-07-30, version V4.5.4* I love Uncle Ralph them, that’s all my baby has worn for 8 going on 9 years. ### 5/5 — Shamot888 *2026-07-29, version V4.5.4* fantastic brand ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop working *2026-08-28, version V4.6.3* All of a sudden the app no longer works on my ipad ### 1/5 — Keep asking bot *2026-08-27, version V4.6.3* This is the only clothes app that I use that keeps asking me if I’m a bot every second doesn’t even let you buy anything just deleted it ### 1/5 — The press and hold screen *2026-08-26, version V4.6.3* When I first downloaded this app it prompted me to press and hold on a bar in the middle part of the screen until the bar filled up but once it did I stop holding and it made me repeat the whole process of pressing and holding but I never got to use to app to get some polos. It is honestly the worst feature an app can have. ### 1/5 — The app keep crashing *2026-08-26, version V4.6.3* Sometimes not able to log in at all! ### 1/5 — Crashing! *2026-08-15, version V4.6.3* App is crashing!! Not working at all since recent “bug fixes”. ### 1/5 — Privacy infringement *2026-08-11, version V4.5.4* Now it requires sharing my location. I'm deleting this app. ### 1/5 — Bad experience *2026-07-31, version V4.5.4* A terrible return experience. After receiving the merchandise, they actually took 14 days to process the return and refund the money to my account. What’s even worse is that when I saw on their official website that they had received the returned items, they didn’t even send me a single email—they didn’t give me any update on the progress at all. The only two emails they eventually sent were after I lashed out at their customer service and they realized I was really getting desperate. This is the only brand in Canada where getting a refund for a return has been such a hassle. I don’t know what their purpose is in the apparel market, nor do I understand how they’ve managed to stay in business this long… ### 1/5 — I dont got the money boi *2026-07-28, version V4.5.4* MAN Y IS EVERYTHING SO DAMN EXPENCISE LIKE DAMN LOWER THE PRICE I WANT THE ZIP UP HOODIES AND BRO 63 DOLLARS WHAT THE HEL ### 1/5 — Deletes cart *2026-07-07, version V4.4.25* It’s an ok app has a few glitches but after the most recent update it’s begun deleting my cart contents. I was shopping had to go came back eveything is gone. I don’t want to start over. Pls fix this. Also when I’m searching and I click on a item when I click back it takes me to the top where I started searching. I’ve just gone back into the cart now it’s been profile 100% complete for ages. Now it’s 60% and my saved address is gone. Also my entire wishlist is gone. Lame. ### 1/5 — Terrible *2026-06-14, version V4.4.5* Good luck trying to login and reset your password every time you open this terrible app. ## Most praised reviews (10 highest-rated) ### 5/5 — Love new Fall Ralph Lauren Polo collection! *2026-08-30, version V4.6.3* Recently visited the store in Georgetown and purchased among other items,the double R Woman’s Cashmere Cardigan… I am in love! Great quality! ### 5/5 — Great app *2026-08-24, version V4.6.3* The best way to shop ### 5/5 — Inventory *2026-08-23, version V4.6.3* You have none!! ### 5/5 — User Friendly *2026-08-23, version V4.6.3* Very user-friendly and easy to navigate. The interface is intuitive, and everything is simple to find. ### 5/5 — Very easy to navigate *2026-08-17, version V4.6.3* Even a 34 year old chicken farmer like me can easily navigate and order all my clothing without any hassles. App always keeps me login and ready for my orders! ### 5/5 — Me encanta *2026-08-16, version V4.6.3* Muy bueno ### 5/5 — POLO *2026-08-15, version V4.6.3* It’s all about the LO, Son!!! ### 5/5 — Cute/good quality kids clothes *2026-08-15, version V4.6.3* My grandchildren almost always like the comfy, nice quality clothing I get them! I ask my daughter if she suggests that they wear the Ralph Lauren clothes when we get together & she says “no, they just choose it”. ### 5/5 — Nice polo clothes *2026-08-12, version V4.6.3* Nice surprise ### 5/5 — US OPEN CLOTHING *2026-08-10, version V4.5.4* I purchased the US Open clothing every year and I’m never let down. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*