# Rapid Response Assist — Hitachi Rapid Response Assist

> Hitachi Rapid Response Assist (iPhone/iPad app by Maintastic GmbH.)

- Source: https://appshunter.io/ios/app/rapid-response-assist/id1523625736 (this page in markdown: same URL + `.md`)
- Developer: [Maintastic GmbH](https://appshunter.io/developer/1351261559)
- Category: Productivity, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 18.0 · 72 MB
- Languages: American English, French (France), German (Germany), European Portuguese, Chinese (Simplified, China), European Spanish
- Released: 2020-07-27
- Data updated: 2026-08-27
- User reviews in markdown: https://appshunter.io/ios/app/rapid-response-assist/id1523625736/reviews.md

## What is Rapid Response Assist?

Rapid Response Assist - You can connect simple and fast with your support expert to achieve issue solutions and higher system availability to secure your systems from risks and failures.


## Version history (last 5 releases)

### 23.0.1 — 2026-08-18

Bugfixes & general improvements

### 23.0.0 — 2026-08-05

- Identify equipment faster with new asset thumbnail images.
- View linked maintenance plans and upcoming dates directly in the asset details to better track preventive work.
- Find work orders and past activities quickly by filtering the asset maintenance history by maintenance plan.

### 22.0.0 — 2026-07-08

- Maintenance Plan: Launched a system to create and manage recurring preventive plans.
- Plan Management: New web overview for planners to edit attributes and manage participants.
- Automated Scheduling: Enabled automated ticket generation with lead times for mobile execution.
- General Improvements: Added voice-to-text rich text support, included task descriptions in PDF reports, and expanded API editing for ticket custom fields and assets.

### 21.0.1 — 2026-06-03

- Create tickets on iOS using AI-powered voice input (rolling out in phases)
- Automatically fill ticket fields from spoken message
- Review and adjust AI input before submitting (human-in-the-loop)
- Faster ticket creation with a simplified flow and fewer steps
- Configure relevant ticket fields for ticket creation
- Set mandatory fields to improve data quality

### 20.1.1 — 2026-05-15

- Create and manage custom task types, including billable (productive) and non-billable (non-productive) categories
- Track task time on mobile: start, pause, resume, finish, edit, and delete entries
- Admins can enable or disable time tracking for compliance reasons
- View productivity with new metric cards: total, billable, non-billable task times, and productivity
- Task list now includes columns for 'task time', 'assignee's team' filter and column, and a 'created on' filter and column

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## More apps by Maintastic GmbH

- [Maintastic](https://appshunter.io/ios/app/maintastic/id1351261560)
- [KASTO VisualAssistance](https://appshunter.io/ios/app/kasto-visualassistance/id1393063404)
- [LindeGO](https://appshunter.io/ios/app/lindego/id1400831908)
- [ABP-EoD](https://appshunter.io/ios/app/abp-eod/id1469066371)
- [Schäfer Assist](https://appshunter.io/ios/app/schafer-assist/id1470368081)
- [KM Smart Assist](https://appshunter.io/ios/app/km-smart-assist/id1471501234)

All apps by Maintastic GmbH: https://appshunter.io/developer/1351261559

## Related topics

[rapid response assist](https://appshunter.io/ios/topics/rapid-response-assist) · [bgis assist](https://appshunter.io/ios/topics/bgis-assist) · [xerox easy assist app](https://appshunter.io/ios/topics/xerox-easy-assist-app) · [prm assist](https://appshunter.io/ios/topics/prm-assist)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*