# Rappi - Deliveries in Minutes — user reviews > 2,041 indexed App Store user reviews of Rappi by Rappi, rated 4.60/5 from 85,767 ratings. - Source: https://appshunter.io/ios/app/rappi-deliveries-in-minutes/id984044296/reviews - App overview in markdown: https://appshunter.io/ios/app/rappi-deliveries-in-minutes/id984044296.md - Rating breakdown: 5★ 70,638 · 4★ 6,897 · 3★ 2,128 · 2★ 1,018 · 1★ 5,086 ## What do users think of Rappi? Overall sentiment: negative **Pros** - 🚀 Quick and efficient service - 👍 Great variety of restaurants and services - 💯 Excellent communication for Prime users - ⚡ Fast and reliable delivery **Cons** - 🐛 Frequent order issues (missing/incorrect items, cold food) - 💩 Terrible customer support (unresponsive, generic responses) - 💰 Overcharging and deceptive billing practices - 🔒 Payment verification issues - 🕰️ Long delivery times **Commonly reported bugs** - App crashes and freezes - Incorrect order information displayed - Payment issues (declined cards, unauthorized charges) **Most requested features** - Improve search functionality to show all restaurants regardless of operating hours - Provide better communication and transparency around order status - Implement a more robust and responsive customer support system - Streamline the payment and verification process ## Newest reviews (20 of 2,041) ### 2/5 — Mal soporte en la app *2026-08-17, version 8.36* Mal soporte en la app ### 1/5 — Pésima App *2026-08-14, version 8.36* Pésima aplicación, te roban el dinero y nadie te da razón de nada. Todo lo hacen por chatbots y nunca te dan respuesta. NO LA RECOMIENDO para nada. ### 1/5 — Cobranca indevida *2026-08-13, version 8.36* Cobranca indevida ### 2/5 — Extremely glitchy, no ease of use *2026-08-13, version 8.36* Perhaps the worst food delivery app I have ever used in my life. Especially on my iPad, the display is not formatted to allow me to see the whole screen which prevents me from doing basic things like selecting options out of frame because I cannot scroll or seeing the order code for the delivery man. Sometimes it will not allow my to select menu items at all for whole days. Searches for vegetarian options often yield a whole list of meats… On the phone is also difficult, as it will not process most payment options (including both US and local credit cards). ### 1/5 — Vibe coded slop *2026-08-11, version 8.36* Rappi has been good forever, but this year, the app quality has gone severely downhill. Back buttons that don’t work, pages which render and rerender and take forever to load on a fast connection, baskets which disappear without reason, sometimes you can see two back buttons on a page but only one works. The developers have gotten lazy. They also have no way to report any of these bugs to them, as clearly they do not care about providing a functioning app to their customers. We use your app more than you do, so why not listen to us and let us share exactly what you broke this week? ### 1/5 — Thieves & Rats *2026-08-11, version 8.36* The company is full of rats who constantly try to steal money. They overcharge, steal groceries, and demand cash on credit card deliveries. The support team works on behalf of the thieves, refusing refunds and sharing stolen goods. ### 1/5 — Pésimo servicio *2026-08-11, version 8.36* I am tired of this app charging me have no problem taking my money and then giving you no solution or no option to talk to a real person. They just put you in a loop. Don't give you a credit. Don't give you a refund if it's their problem, they cause they don't offer any help. They just close the chat on you. There's no way to talk to anybody not even through a phone. You can't leave a review until support. What's wrong because they close the chat and then don't let you type your review to submit it. Rappi will never change. It will always be the same. I'm tired of them charging me for express and then not even making it here until an hour or two later and it's not the address that's the problem. The problem is wrapping themselves if the courier has an issue they take another half hour to an hour to even get you somebody. By that time, your food is cold and disgusting. They have no problems taking my money right away, but they refuse to offer any kind of help and that's just cruel. I should go and call my bank for every single charge. They charge me for express because every single time it has never been expressed. It has always been extra late ### 1/5 — Lack of customer service *2026-08-09, version 8.36* Whenever you have an issue, they could give a damn about whether or not it gets resolved ### 1/5 — Do not get *2026-08-06, version 8.35* I am tired of this app charging me have no problem taking my money and then giving you no solution or no option to talk to a real person. They just put you in a loop. Don’t give you a credit. Don’t give you a refund if it’s their problem, they cause they don’t offer any help. They just close the chat on you. There’s no way to talk to anybody not even through a phone. You can’t leave a review until support. What’s wrong because they close the chat and then don’t let you type your review to submit it. Rappi will never change. It will always be the same. I’m tired of them charging me for express and then not even making it here until an hour or two later and it’s not the address that’s the problem. The problem is wrapping themselves if the courier has an issue they take another half hour to an hour to even get you somebody. By that time, your food is cold and disgusting. They have no problems taking my money right away, but they refuse to offer any kind of help and that’s just cruel. I should go and call my bank for every single charge. They charge me for express because every single time it has never been expressed. It has always been extra late. ### 1/5 — DONT NOT USE THIS APP!!!! *2026-08-04, version 8.35* Dont use this app these people are thieves 3 different occasions in Cartagena I’ve placed orders and the Rappi drivers will steal your food and never deliver it last night I ordered from frisby and the driver never arrived at my house but put he arrived and waited 30 mins to cancel my order and I was at fault and couldn’t receive a refund. I made a complaint with a Rappi and left countless messages evidence photos of the Rappi being far from my location and showing the Rappi not answering my messages. This app is garbage and I will never use it again. I heard DIDI food delivery is better and more professional with real drivers. I never leave reviews but I had to with Rappi. Terrible app and company ### 2/5 — Buttons Not Working! *2026-08-03, version 8.35* I keep pressing buttons and nothing happens! I can only use the search bar since button and tapping doesn’t work! Been like this for like a month. ### 1/5 — Nothing is ever available. Teri me inventory *2026-08-03, version 8.35* Worst grocery app on earth for the 5th time in a row. ### 1/5 — Desastroso *2026-08-02, version 8.35* La verdad que el servicio que tiene Rappi es totalmente desacorde a la demanda lentos, llegan drogados con los pedidos fríos. Y encima nadie se hace cargo porque no brindan soluciones ### 1/5 — Negligent drivers *2026-08-01, version 8.35* First delivery driver got my order and decided to cancel it, about an hour after another driver got my order and finally after 2.5 hours my wife got her surprise meal! But they should not let the drivers be able to cancel an order. It’s annoying and I was hungry. My food was cold and not as good. What a surprise. ### 4/5 — Bien *2026-07-31, version 8.35* Bien ### 1/5 — Good app, terrible support *2026-07-31, version 8.35* Rappi is a solid app – until it isn’t. If you have any issues with the app you are completely on your own and nobody will help you. In the past you used to be able to speak to a person, but that is not the case anymore. It’s all automated messaging and refunds for items not delivered do not occur. ### 1/5 — El mejor invento *2026-07-31, version 8.35* Cuántas veces tengo que hacer la reseña ### 1/5 — One of the worst delivery experiences out there *2026-07-30, version 8.35* I rarely leave reviews for apps. But my experience with this app has been so bad that I’m forced to. My delivery driver had a flat tire before picking up my order and they couldn’t cancel my order as they were already chosen to pick it up, and neither could I as the order was already prepared. On top of that, there was no option whatsoever in the app to get support on my order (besides some useless form). Horrendous experience, do not recommend ### 2/5 — Creditos *2026-07-29, version 8.35* Cuando me dan creditos, me los dan solo para tiendas que esta a 20 horas de donde vivo. Es estupido ### 1/5 — Muchas notificaciones *2026-07-28, version 8.35* Estoy recibiendo una notificación cada 30 minutos, es insoportable! Voy a borras la aplicación después de este review. Pueden limitar a una por semana o dos máximo? Es insoportable! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible customer service *2026-08-24, version 8.37* Restaurants can take your order , give you a delivery time , take your payment and then add literally hours to your delivery and rappi won’t help at all ### 1/5 — Servicio pesimo *2026-08-22, version 8.37* Pesimo servicio y atencion al cliente ### 1/5 — Pésimo soporte *2026-08-20, version 8.36* El soporte es pésimo. He sido un gran cliente de Rappi pero ya van varias veces que no respetan los tiempos de entrega y no dejan cancelar. Llevo 2 horas esperando mi pedido y el restaurante reporta que no tienen sistema entonces no lo van a preparar. El punto es que Rappi no me deja cancelar el pedido porque solo me reembolsarían $20 MXN de un pedido de $550 JAJAJAJAJAJA Que se jodan. Eliminaré mi cuenta, perdieron un cliente. ### 1/5 — Complete mess of an app *2026-08-18, version 8.36* None of the markets ever have anything in stock. How does a grocery store not have any inventory of any milk? Crazy. Fix the inventory features for the app. Or give the option to cancel the entire order when the market has nothing in stock. Why am I paying a delivery fee for one item when I will have to reorder the entire order any ways and pay two delivery fees now. What a scam and fraud. ### 1/5 — Servicio pro *2026-08-17, version 8.36* El servicio pro no funciona el priority tarda mucho mas de la cuenta. Los rappis si no les subes el tip no toman los pedidos. Deberia ser tip asignado ### 1/5 — Constant fake ads in your notifications *2026-08-17, version 8.36* I got a Rappi advertisement notification for a coffee and bagel from Starbucks for $6.000~ for “coffee week” and then when I clicked on it the promo was Nowhere to be found on the Starbucks page. I checked both the regular and turbo storefront page. And then could find nothing on “coffee week” in promos or deals. Very dissatisfied with Rappi. Once you click on the notification ad it disappears. Please stop advertising deals that don’t exist, I’m considering removing my prime subscription and it’s super annoying that I can’t only have notifications on my order, instead my phone gets junked up with fake ads from Rappi. ### 1/5 — Notificaciones de promo no paran *2026-08-16, version 8.36* Tengo las notificaciones de promos deshabilitadas y no paran de llegar. ### 1/5 — Terrible delivery app *2026-08-16, version 8.36* Truly I have grown to hate this app. I make the order correctly, and there’s always some problem, a missing item, a different order, literally anything you can imagine. What does Rappi’s customer service do? Nothing. It’s a robot that doesn’t understand any of the situation, offers you less than a dollar for whatever item wasn’t delivered, and doesn’t give you the option to contact the restaurant directly, so all in all, you lose money, time, and energy trying to fix a wrong that wasn’t your mistake. Worst customer service ever, the app is always glitching, and just pointless to have. This has genuinely motivated me to never eat out again, I cook at home already but I will never get something delivered again. More convenient? No, just another headache. ### 1/5 — Unauthorized charges *2026-08-15, version 8.36* Horrible/non existent customer service. I have been charged for months, without my consent. Have contacted them so many times, they keep charing me ### 1/5 — Órdenes cancelada *2026-08-15, version 8.36* Hice mi pedido cambiaron la Hora lo retrasaron y luego sin ninguna explicación después de haber esperado lo cancelaron. Esperé por las puras ## Most praised reviews (10 highest-rated) ### 5/5 — ✔️ *2026-07-26, version 8.35* ✔️ ### 5/5 — La mejor app de delivery *2026-07-18, version 8.34* He probado todas las apps, pero ninguna se compara a esta tanto en servicio como en surtido ### 5/5 — No hacen caso a mi reclamo *2026-07-08, version 8.32.2* El día de ayer realicé un pedido y el app no lo había tomado , al pasar esto hice otro pedido en otra pollería .. a los minutos tenía dos pedidos en curso , ahí mismo cancelé y me cobran el total del pedido sin enviarme nada a mi domicilio .. hago mi reclamo , responden q no procede sin investigar mas ! Y no permite el app reabrir el caso , simplemente no hacen caso , soy cliente hace muchos años y es la primera vez que tengo una mala experiencia , solicito la devolución de 80.06 cobrados ayer de mi cuenta . ### 5/5 — Muy bien *2026-07-07, version 8.32.2* Muy bueno ### 5/5 — Melhor app de delivery *2026-06-30, version 8.32.2* São os melhores ### 5/5 — Servicio Rápido *2026-06-12, version 8.30.1* Fast service ### 5/5 — Me encanta! *2026-06-01, version 8.30.1* La mejor app para deliveries 🫶🏼 ### 5/5 — TOP! *2026-05-26, version 8.30.1* Me encanta comprar en Rappi, super efectivos! ### 5/5 — Bien *2026-05-25, version 8.30.1* Bien ### 5/5 — Reseña *2026-05-25, version 8.30.1* Muy buena app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*