# Rappi: Food, delivery & more — user reviews > 2,053 indexed App Store user reviews of Rappi by Rappi, rated 4.60/5 from 86,467 ratings. - Source: https://appshunter.io/ios/app/rappi-food-delivery-and-more/id984044296/reviews - App overview in markdown: https://appshunter.io/ios/app/rappi-food-delivery-and-more/id984044296.md - Rating breakdown: 5★ 71,251 · 4★ 6,920 · 3★ 2,137 · 2★ 1,023 · 1★ 5,136 ## What do users think of Rappi? Overall sentiment: negative **Pros** - 🚀 Quick and efficient service - 👍 Great variety of restaurants and services - 💯 Excellent communication for Prime users - ⚡ Fast and reliable delivery **Cons** - 🐛 Frequent order issues (missing/incorrect items, cold food) - 💩 Terrible customer support (unresponsive, generic responses) - 💰 Overcharging and deceptive billing practices - 🔒 Payment verification issues - 🕰️ Long delivery times **Commonly reported bugs** - App crashes and freezes - Incorrect order information displayed - Payment issues (declined cards, unauthorized charges) **Most requested features** - Improve search functionality to show all restaurants regardless of operating hours - Provide better communication and transparency around order status - Implement a more robust and responsive customer support system - Streamline the payment and verification process ## Newest reviews (20 of 2,053) ### 1/5 — Waste of time *2026-08-26, version 8.37* Whenever you really need them, they never respond. ### 1/5 — Unhelpful when delivery fails *2026-08-25, version 8.37* Terrible app for when delivery fails you. No customer service. No chat. No help on delayed, incorrect, or undelivered deliveries. It only tells you to call the restaurant. Will not use again. ### 1/5 — Terrible customer service *2026-08-24, version 8.37* Restaurants can take your order , give you a delivery time , take your payment and then add literally hours to your delivery and rappi won’t help at all ### 1/5 — Servicio pesimo *2026-08-22, version 8.37* Pesimo servicio y atencion al cliente ### 1/5 — Pésimo soporte *2026-08-20, version 8.36* El soporte es pésimo. He sido un gran cliente de Rappi pero ya van varias veces que no respetan los tiempos de entrega y no dejan cancelar. Llevo 2 horas esperando mi pedido y el restaurante reporta que no tienen sistema entonces no lo van a preparar. El punto es que Rappi no me deja cancelar el pedido porque solo me reembolsarían $20 MXN de un pedido de $550 JAJAJAJAJAJA Que se jodan. Eliminaré mi cuenta, perdieron un cliente. ### 1/5 — Complete mess of an app *2026-08-18, version 8.36* None of the markets ever have anything in stock. How does a grocery store not have any inventory of any milk? Crazy. Fix the inventory features for the app. Or give the option to cancel the entire order when the market has nothing in stock. Why am I paying a delivery fee for one item when I will have to reorder the entire order any ways and pay two delivery fees now. What a scam and fraud. ### 1/5 — Servicio pro *2026-08-17, version 8.36* El servicio pro no funciona el priority tarda mucho mas de la cuenta. Los rappis si no les subes el tip no toman los pedidos. Deberia ser tip asignado ### 1/5 — Constant fake ads in your notifications *2026-08-17, version 8.36* I got a Rappi advertisement notification for a coffee and bagel from Starbucks for $6.000~ for “coffee week” and then when I clicked on it the promo was Nowhere to be found on the Starbucks page. I checked both the regular and turbo storefront page. And then could find nothing on “coffee week” in promos or deals. Very dissatisfied with Rappi. Once you click on the notification ad it disappears. Please stop advertising deals that don’t exist, I’m considering removing my prime subscription and it’s super annoying that I can’t only have notifications on my order, instead my phone gets junked up with fake ads from Rappi. ### 2/5 — Mal soporte en la app *2026-08-17, version 8.36* Mal soporte en la app ### 1/5 — Notificaciones de promo no paran *2026-08-16, version 8.36* Tengo las notificaciones de promos deshabilitadas y no paran de llegar. ### 1/5 — Terrible delivery app *2026-08-16, version 8.36* Truly I have grown to hate this app. I make the order correctly, and there’s always some problem, a missing item, a different order, literally anything you can imagine. What does Rappi’s customer service do? Nothing. It’s a robot that doesn’t understand any of the situation, offers you less than a dollar for whatever item wasn’t delivered, and doesn’t give you the option to contact the restaurant directly, so all in all, you lose money, time, and energy trying to fix a wrong that wasn’t your mistake. Worst customer service ever, the app is always glitching, and just pointless to have. This has genuinely motivated me to never eat out again, I cook at home already but I will never get something delivered again. More convenient? No, just another headache. ### 1/5 — Unauthorized charges *2026-08-15, version 8.36* Horrible/non existent customer service. I have been charged for months, without my consent. Have contacted them so many times, they keep charing me ### 1/5 — Órdenes cancelada *2026-08-15, version 8.36* Hice mi pedido cambiaron la Hora lo retrasaron y luego sin ninguna explicación después de haber esperado lo cancelaron. Esperé por las puras ### 1/5 — Pésima App *2026-08-14* Pésima aplicación, te roban el dinero y nadie te da razón de nada. Todo lo hacen por chatbots y nunca te dan respuesta. NO LA RECOMIENDO para nada. **Developer response:** Hola, lamentamos mucho lo que nos comentas y entendemos tu molestia por esta experiencia. Esto está muy lejos de lo que queremos para ti. Por favor, compártenos más detalles de lo ocurrido, como el cobro realizado, la fecha, el pedido relacionado y el correo o número de tu cuenta, para poder revisar tu caso correctamente. Te pedimos que nos contactes desde el botón de Soporte en el chat de la app o a través de https://rappi-support-prod-webstatic.s3.us-east-1.amazonaws.com/pqr.html para darte seguimiento. También compartiremos tu comentario con el equipo correspondiente para continuar mejorando la experiencia. Equipo Rappi ### 1/5 — Cobranca indevida *2026-08-13, version 8.36* Cobranca indevida ### 2/5 — Extremely glitchy, no ease of use *2026-08-13, version 8.36* Perhaps the worst food delivery app I have ever used in my life. Especially on my iPad, the display is not formatted to allow me to see the whole screen which prevents me from doing basic things like selecting options out of frame because I cannot scroll or seeing the order code for the delivery man. Sometimes it will not allow my to select menu items at all for whole days. Searches for vegetarian options often yield a whole list of meats… On the phone is also difficult, as it will not process most payment options (including both US and local credit cards). ### 1/5 — Vibe coded slop *2026-08-11, version 8.36* Rappi has been good forever, but this year, the app quality has gone severely downhill. Back buttons that don’t work, pages which render and rerender and take forever to load on a fast connection, baskets which disappear without reason, sometimes you can see two back buttons on a page but only one works. The developers have gotten lazy. They also have no way to report any of these bugs to them, as clearly they do not care about providing a functioning app to their customers. We use your app more than you do, so why not listen to us and let us share exactly what you broke this week? ### 1/5 — Thieves & Rats *2026-08-11, version 8.36* The company is full of rats who constantly try to steal money. They overcharge, steal groceries, and demand cash on credit card deliveries. The support team works on behalf of the thieves, refusing refunds and sharing stolen goods. ### 1/5 — Pésimo servicio *2026-08-11* I am tired of this app charging me have no problem taking my money and then giving you no solution or no option to talk to a real person. They just put you in a loop. Don't give you a credit. Don't give you a refund if it's their problem, they cause they don't offer any help. They just close the chat on you. There's no way to talk to anybody not even through a phone. You can't leave a review until support. What's wrong because they close the chat and then don't let you type your review to submit it. Rappi will never change. It will always be the same. I'm tired of them charging me for express and then not even making it here until an hour or two later and it's not the address that's the problem. The problem is wrapping themselves if the courier has an issue they take another half hour to an hour to even get you somebody. By that time, your food is cold and disgusting. They have no problems taking my money right away, but they refuse to offer any kind of help and that's just cruel. I should go and call my bank for every single charge. They charge me for express because every single time it has never been expressed. It has always been extra late **Developer response:** Hello, we are very sorry to hear about your repeated experience with delayed orders, charges, and the difficulty reaching support. We understand how frustrating it is to pay for Express, receive your order late, and then feel left without a clear solution. This is not the experience we want for you. Please contact our support team and share the details of the affected orders, including the dates, store names, delivery times, charges, and the email or phone number linked to your account, so we can review what happened in depth. You can reach us through the Support chat button in the app, or here: https://rappi-support-prod-webstatic.s3.us-east-1.amazonaws.com/pqr.html. We have also updated the post purchase experience to make order tracking clearer and support access faster, but we would like to investigate your case directly. Thank you for taking the time to report this. Rappi Team ### 1/5 — Lack of customer service *2026-08-09, version 8.36* Whenever you have an issue, they could give a damn about whether or not it gets resolved ## Most critical reviews (10 lowest-rated) ### 1/5 — Only giving 3 restaurant choices *2026-09-14* Only 3 choices of restaurant??? **Developer response:** Hello, we’re sorry that only three restaurant options are appearing. Please share more details, such as your location and when this occurs, with our support team through the in-app Support chat or at https://rappi-support-prod-webstatic.s3.us-east-1.amazonaws.com/pqr.html so they can review it. — Rappi Team ### 1/5 — Mentiras *2026-09-03, version 8.38.1* Nunca cumpre com horário do turbo e te obriga esperar pq não deixa cancelar. ### 1/5 — Garbage app *2026-09-02* Horrible. Customer service is useless. Delivery guys often idle for hours without delivering order. Credit card is often rejected for no reason just because. Don't recommend it at all. Always go with Didi it's not much better but still better. **Developer response:** Hello, we are very sorry that your experience with the deliveries, the support you received, and the repeated card rejections has been so disappointing. This is not the service we want to provide. Please contact our support team through the in app Support chat button, or here: https://rappi-support-prod-webstatic.s3.us-east-1.amazonaws.com/pqr.html, and share the phone number or email linked to your account, the affected order numbers, the approximate dates and times, and any screenshots of the payment error. With those details, we can review the delivery behavior and the card issue more closely. We are also continuously working on performance improvements, bug fixes, and stability adjustments, and your feedback is very important for that process. Thank you for taking the time to report this. Rappi Team ### 1/5 — Rappi sucks *2026-09-01, version 8.37* Didi better ### 1/5 — Tiempos de espera absurdos. *2026-08-31, version 8.37* Desde que actualizaron para que un domi lleve varios pedidos el servicio que ofrece la app ha disminuido considerablemente. La sigo usando porque no hay alternativas sin embargo me parece una falta de respeto con los usuarios que hayan pedidos que se demoren más de 2 horas en llegar y la comida llega fría. También pedí un helado a que día y me llegó derretido porque el primer domi canceló y el segundo domi fue a entregar otros pedidos primero. ### 1/5 — Ce sont des voleurs *2026-08-31* C’est la pire application que je connaisse. Premièrement le design est horrible, on comprend rien, on voit pas bien les produits, on mets du temps à trouver le bon produit. Et le Pire de tout c’est que j’ai commandé trois fois avec Rappi, et trois fois ils me disent une heure d’attente, puis finalement une heure de plus. Sauf que j’ai déjà payé et je ne peux pas annuler ma Commande. La touche “aide” ne fonctionne pas, et ils ne proposent pas d’annuler la commande. On se sent bloqué, piégé, et obligés d’attendre une livraison qui ne va jamais arriver. Une escroquerie. Je veux d’ailleurs porter plainte car ce n’est pas la première fois. Je fous un remboursement total de leur part. Plus jamais, et je vais que mal parler d’eux car ce sont des voleurs **Developer response:** Bonjour, nous sommes sincèrement désolés pour votre expérience et pour les retards, l’impossibilité d’annuler la commande, ainsi que le dysfonctionnement du bouton d’aide. Nous comprenons parfaitement votre mécontentement, surtout après plusieurs commandes avec le même résultat. Ce n’est pas l’expérience que nous voulons offrir. Nous vous invitons à nous transmettre plus de détails sur chaque commande concernée, comme les dates, les numéros de commande, les délais affichés et le problème rencontré avec l’assistance, afin que nous puissions vérifier votre cas avec précision. Vous pouvez contacter notre équipe via le bouton de chat d’assistance dans l’application ou via ce lien : https://rappi-support-prod-webstatic.s3.us-east-1.amazonaws.com/pqr.html. Nous avons également amélioré l’expérience après achat pour rendre le suivi plus clair et l’accès à l’assistance plus rapide, mais votre retour reste très important pour continuer à corriger ce type de situation. Merci de nous écrire afin que nous puissions examiner la possibilité d’un remboursement et vous apporter un suivi. Équipe Rappi ### 1/5 — Me estafaron *2026-08-29, version 8.37* Hice un pedido de dos combosde 18000, solo llego una bebida y un helado y cuando pedir reclamar y un rembolso solo me devolvieron 6000. Devuelvanme mi plata ### 1/5 — The worst *2026-08-27, version 8.37* Can’t get groceries delivered from the dumbest couriers in the world in less than three hours. Would be faster to walk to the store ### 1/5 — Qué horror *2026-08-26* La cantidad de plata que cobran por la membresía es absurda. NUNCA se responsabilizan, repartidores se roban los pedidos, “regalan” bonos ridículos que no sirven pa una monda. Respeten no joda **Developer response:** Hola, lamentamos mucho lo que nos comenta sobre la membresía, el manejo de sus pedidos y los bonos, y entendemos su molestia. Esta no es la experiencia que queremos brindarle en Rappi. Por favor, compártanos más detalles de lo sucedido, como fechas, número de pedido, cobros realizados y cualquier inconveniente con los repartidores, para poder revisarlo con el equipo correspondiente. Si presenta este problema, le pedimos que nos contacte por medio del botón de chat de Soporte en la app o a través de https://rappi-support-prod-webstatic.s3.us-east-1.amazonaws.com/pqr.html. Quedamos atentos para ayudarle. Equipo Rappi ### 1/5 — Vaya basura *2026-08-26, version 8.37* Los repartidores aceptan pedido pero no entregan ## Most praised reviews (10 highest-rated) ### 5/5 — ✔️ *2026-07-26, version 8.35* ✔️ ### 5/5 — La mejor app de delivery *2026-07-18, version 8.34* He probado todas las apps, pero ninguna se compara a esta tanto en servicio como en surtido ### 5/5 — No hacen caso a mi reclamo *2026-07-08, version 8.32.2* El día de ayer realicé un pedido y el app no lo había tomado , al pasar esto hice otro pedido en otra pollería .. a los minutos tenía dos pedidos en curso , ahí mismo cancelé y me cobran el total del pedido sin enviarme nada a mi domicilio .. hago mi reclamo , responden q no procede sin investigar mas ! Y no permite el app reabrir el caso , simplemente no hacen caso , soy cliente hace muchos años y es la primera vez que tengo una mala experiencia , solicito la devolución de 80.06 cobrados ayer de mi cuenta . ### 5/5 — Muy bien *2026-07-07, version 8.32.2* Muy bueno ### 5/5 — Melhor app de delivery *2026-06-30, version 8.32.2* São os melhores ### 5/5 — Servicio Rápido *2026-06-12, version 8.30.1* Fast service ### 5/5 — Me encanta! *2026-06-01, version 8.30.1* La mejor app para deliveries 🫶🏼 ### 5/5 — TOP! *2026-05-26, version 8.30.1* Me encanta comprar en Rappi, super efectivos! ### 5/5 — Bien *2026-05-25, version 8.30.1* Bien ### 5/5 — Reseña *2026-05-25, version 8.30.1* Muy buena app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-16.*