# RateHawk: Hotel Booking — user reviews > 117 indexed App Store user reviews of RateHawk by Emerging Travel Inc., rated 4.90/5 from 570 ratings. - Source: https://appshunter.io/ios/app/ratehawk-hotel-booking/id1505188090/reviews - App overview in markdown: https://appshunter.io/ios/app/ratehawk-hotel-booking/id1505188090.md - Rating breakdown: 5★ 531 · 4★ 26 · 3★ 6 · 2★ 0 · 1★ 7 ## What do users think of RateHawk? Overall sentiment: positive **Pros** - 👍 User friendly - 👍 Easy to use - 👍 Great app - 👍 Fantastic app - 👍 Brilliant app - 👍 Excellent app - 👍 Streamlined bookings - 👍 Intuitive app - 👍 Convenient to use - 👍 Great for working on the go - 👍 Handy to use - 👍 Robust interface - 👍 Useful app - 👍 Loving the app - 🚀 Fantastic prices - 🚀 Incredible prices - 🚀 Great deals - 🚀 Competitive pricing - 🚀 Best prices - 🚀 Excellent rates **Cons** - 🐛 Misrepresented rates - 🐛 Incompetent customer service - 🐛 Repeated non-payment issues - 🐛 Unreliable suppliers - 🐛 Payment processing failures **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Technical problems with VCC **Most requested features** - Add number of rooms in search bar ## Newest reviews (13 of 117) ### 5/5 — The Best B2B supplier, but.. *2025-02-26, version 8.5.3* Reliable customer support, BAR, user friendly interface, self booking amendment, only things missing is a Trip Planner tool to create comprehensive travel package. ### 5/5 — Easy to use *2025-02-07* Very eats to use and the mobile app is very use full and effective **Developer response:** Hello Guss Alves, Thank you for your wonderful feedback! We're thrilled to hear that you find the app easy to use. Your satisfaction is our priority! ### 5/5 — Τέλεια εφαρμογή *2025-01-29, version 8.4.3* Υπέροχη εφαρμογή! Πραγματικά , λύνει τα χέρια μας, μπορούμε να εξυπηρετήσουμε τους πελάτες μας εύκολα, γρήγορα και από οπουδήποτε ! ### 5/5 — Mejora en tiempo de respuesta *2024-09-02, version 7.5.0* Mejoras necesarias en la comunicación y tiempos de respuesta He utilizado RateHawk para varias reservas, y aunque la plataforma ofrece una amplia gama de opciones y tarifas competitivas, hay un área crítica que necesita mejora: la comunicación y los tiempos de respuesta. En varias ocasiones, he experimentado demoras significativas al intentar obtener respuestas a mis consultas, lo cual puede ser frustrante, especialmente cuando se necesita resolver algo con urgencia. La falta de una comunicación eficiente no solo afecta la experiencia del usuario, sino que también puede poner en riesgo la relación con los clientes que confían en nosotros para gestionar sus viajes. Sería altamente beneficioso para RateHawk implementar un sistema de atención más ágil, con tiempos de respuesta más rápidos y actualizaciones frecuentes durante el proceso de reserva. Una mejora en este aspecto no solo elevaría la satisfacción del usuario, sino que también fortalecería la confiabilidad de la plataforma. ### 5/5 — Game changer! *2024-07-31, version 7.4.0* I love the flexibility and ease of having the app on my phone. I use it all the time 🤩 ### 5/5 — 5 Star *2024-07-29, version 7.3.2* I’m using Ratehawk from last 3 year and its was very cheap price ### 5/5 — Easy to use application *2024-07-27, version 7.3.2* Very convenient and clear application. Suitable for all type of travel agents. Easley to use and quick respond from customer service. Al Rakyah Tourism LLC, Dubai ### 5/5 — MARCIN *2024-07-23, version 7.3.2* GOOD SERVICE ### 5/5 — Very user friendly *2024-07-22, version 7.3.2* Really user friendly app. Great information pulled the through too. Engaging colours in the app too! Would recommend on ☺️ Thanks Kathryn Ganley (lovesunlovetravel) ### 5/5 — My go to for accommodation - always! *2024-07-21, version 7.3.2* I love the ratehawk app, it’s so easy to use and you can take it anywhere with you. It just makes it so easy for me to manage my clients bookings when they’re all there on my phone. ### 5/5 — The easiest hotel booking platform! *2024-07-17, version 7.3.2* Without a shadow of a doubt, this app is my ultimate favourite. I have only had experience booking hotels for myself and my clients and the service is amazing! The app is so efficient and is so easy to navigate. Couldn’t recommend Ratehawk enough! Emily Seashaw Explore ### 5/5 — Il top del Booking online *2024-07-16, version 7.3.2* Very Top portal ### 5/5 — Great App! *2024-07-16* We find the app easy to use to assist us in making reservations for our clients! A lot of inventory, competitive pricing, and great support! ~Brandy Milet ## Most critical reviews (10 lowest-rated) ### 1/5 — Serious Concerns Regarding Repeated Non-Payment Issues *2026-02-15, version 9.3.0* We strongly advise caution when working with this B2B platform, as the majority of bookings are failing due to non-payment issues. Nearly every third booking results in the guest being asked to pay again at the hotel because the VCC provided to the supplier does not work. This is an ongoing and repeated problem. It appears that many of the suppliers being contracted are unreliable. When the VCC fails, the issue is consistently blamed on “technical problems,” yet the pattern clearly indicates a deeper issue with supplier credibility and payment handling. We have reported these concerns multiple times, but no effective action has been taken. Instead, unreliable suppliers continue to be used simply to fill inventory. This situation creates unnecessary stress, damages our professional reputation, and is simply not worth the risk of placing new bookings under these conditions. We strongly urge immediate corrective action to address supplier reliability and payment processing failures before further damage is caused. ### 1/5 — FRAUD Company *2025-07-21, version 8.10.1* First they cancel confirmed prepaid guest’s bookings 1 day before on their own with no support whatsoever, then they don’t refund money. STAY AWAY from this FRAUD company! ### 1/5 — Non reliable third party supplier *2025-04-09, version 8.7.2* Non reliable booking partner, making and change in the booking it takes days ### 1/5 — Great until it wasn’t DO NOT BOOK WITH THEM! *2025-02-09* My client showed up at their resort today to find NO ROOM because of an error with RateHawk and they have the nerve to think that 30% off what they paid will fix it. What a joke. Horrible experience. Beware, this is happening ALOT. It could be you next. **Developer response:** Hello! We are sorry for any inconvenience that could have been caused. Could you please provide your booking number and describe the problem so we can assist you? ### 1/5 — Misrepresented rates and incompetent customer service *2024-11-05, version 8.2.0* I booked a room for a client but when the voucher came through it was for a significantly downgraded room at the same price. I phoned customer service who was absolutely useless so I asked to speak to my BDM. I was told they’d never heard of her. Use ANY company other than RateHawk as your GDS. ### 1/5 — LA APP SE QUEDA PILLADA *2024-11-05, version 8.2.0* Aparte de que cuando están actualizando su sistema, su app deja de funcionar y toca eliminarla para volverla a instalar, es que cuando haces reservas con ellos, muchas veces tienen problemas, o no llegan a los hoteles, o hay hoteles que no existen. ### 2/5 — Problemas *2022-01-20, version 6.0.6* La mayoria de veces que he reservado he tenido problemas: reservas que no llegan al hotel, hoteles que no existen… ### 4/5 — Overall nice *2024-09-03, version 7.5.0* Average In booking process while hotel search ### 4/5 — Great for working on the go *2024-07-04, version 7.3.2* Great app that’s easy to use most of the time. As a travel agent I use rate hawk a lot on the go to price up hotels for clients. Recently there has been some issues getting the app to work but seems resolved. ### 4/5 — Good for entrepreneurs *2024-03-28, version 7.2.5* Just missing air flight booking, that why i give 4 stars. But else is super ok and someone who want to start travel businesses can use this site. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome app! *2026-02-08* Love the user friendly and easy to use. **Developer response:** Hello Fred Nguyen, Your enthusiasm truly brightens our day! We're grateful for your kind words about the app's ease of use and user-friendly design. ### 5/5 — Easy to use *2025-10-24, version 8.16.0* Write up easier to use and navigate through glad that I can save my favourite hotels and see lovely pictures of the rooms hotel pools etc ### 5/5 — GRACIAS *2025-08-11, version 8.11.3* EXCELENTE SERVICIO LOS MEJORES PRECIOS 🎉 ### 5/5 — Love the app *2025-07-02* I really enjoy the ease of use and quickly pricing snd comparing properties. Sara McTasney, Seven Palms Travel **Developer response:** Hi Sara McTasney, We appreciate your kind words and are glad you enjoy the app's user-friendly features! ### 5/5 — Great app! *2025-07-01* Love! Very easy to use. **Developer response:** Hello Katbilivas! We appreciate your fantastic feedback and are glad you find it easy to use! ### 5/5 — Sea view Apartments *2025-06-21, version 8.9.0* Прекрасные апартаменты с видом на море — идеальное место для отдыха! Останавливались здесь с 14 июня и остались в полном восторге. Квартира находится в уютном старинном доме, с балкона открывается потрясающий вид на Лазурное побережье. Особенно приятно было завтракать и ужинать на свежем воздухе, наслаждаясь морским бризом и панорамой. Апартаменты очень комфортные и полностью укомплектованы всем необходимым: есть кухня с посудой, стиральная машина, пляжные принадлежности. Всё продумано до мелочей — чувствуется, что нас здесь ждали и старались создать максимально приятную атмосферу. Отличное расположение: рядом продуктовые магазины, а также остановки автобуса и трамвая — удобно передвигаться по городу. Идеальный вариант для тех, кто ищет уют, спокойствие и красивые виды. Рекомендуем от всей души! ### 5/5 — Buenísima *2025-06-03, version 8.8.1* Buenos precios ### 5/5 — Nice Quick Lots of options *2025-05-29, version 8.8.1* The only one option I would add is number of rooms in search bar ### 5/5 — Intuitivo *2025-05-05, version 8.8.1* Aplicativo muito fluido e intuitivo, gosto demais, muitas vezes que estou longe do computador consigo reservar pelo aplicativo sem problemas. ### 5/5 — v good *2025-04-08, version 8.7.2* v good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*