# Razorpay - Accept Payments Now — user reviews > 56 indexed App Store user reviews of Razorpay by Razorpay Software Pvt. Ltd., rated 4.10/5 from 23 ratings. - Source: https://appshunter.io/ios/app/razorpay-accept-payments-now/id1497250144/reviews - App overview in markdown: https://appshunter.io/ios/app/razorpay-accept-payments-now/id1497250144.md - Rating breakdown: 5★ 18 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 5 ## Newest reviews (20 of 56) ### 4/5 — Single link, single dashboard for all the products *2025-08-08, version 2.12.3 (286)* There should be a dashboard which has a single link and the customers through that link can watch my all the products and details, so that there is no need to send them links for different products separately ### 1/5 — Think twice before onboard *2024-12-18* We have been using Razorpay for the past 8 months for our registered charitable organization with 80G certification, but they suddenly suspended our account without any prior notice or explanation. Despite raising multiple complaints, there has been no proper reply, no callback, and no clarity on the issue. For a company that showcases a 10-year legacy, it’s shocking to see such poor communication—no helpline number, no way to resolve urgent matters. This is causing immense disruption to our operations. We urge others to think twice before onboarding with Razorpay. Accountability and communication matter! 🙏 ### 1/5 — They never supported small startup *2024-09-10* I am sharing this review on my personal experience, before 1 year back ỉ’m using this payment gateway but due to some issues they blocked my settlements the amount is around 90k , continuously i am raising the support tickets but always they asking nonsense questions still I’m raising the issue but there is no response. I am requesting you to all members don’t use their gateway they are doing fraud with small startups, Now they are suspended my account and i lost my 90k amount. Guys please don’t trust them it’s trap they never resolve your issue just they do timepass since last year i am facing this issue ### 1/5 — Worst payment gateway app *2024-07-09* I regret to share my deeply disappointing experience with Razorpay's services. My payment has been inexplicably on hold for an extended period(13 days), despite promptly submitting all required documents and diligently following up with customer care daily. The lack of a positive response or meaningful progress in resolving this issue has been frustrating and concerning. It is disheartening to encounter such inefficiency and delay, especially after complying with all necessary procedures on my end. I am concerned about the sequential nature of your document requests, which has unnecessarily prolonged and complicated the verification process. This approach has directly impacted our ability to fulfill customer orders promptly. Regrettably, this has led to the loss of a valuable customer for us. Despite assurances that my issue has been prioritized, it is evident that the actions do not reflect this commitment. Instead, there have been continuous delays in resolving the matter. I had expected better from a service provider like Razorpay, known for its reliability in payment processing. However, this prolonged hold on my payment without clear communication or resolution has significantly impacted my trust and satisfaction with your services. ### 1/5 — Pathetic: they won’t resume payment settlement *2024-06-29* I am writing to express my deep frustration and disappointment with the ongoing issue I am experiencing with Razorpay. It has been 19 days since I submitted all the requested documents and agreed to the offline outlet verification. Despite this, the verification process remains incomplete. An agent from Razorpay contacted me and stated that they would visit in the evening for verification. However, the agent did not show up and has since failed to respond to my calls. As a small e-commerce business owner, I rely on timely payment processing to proceed with customer orders. Unfortunately, Razorpay has held my payments for 19 days, causing significant disruptions and financial losses. The poor customer support and lack of communication from Razorpay have resulted in a severe mental and emotional toll on me. I urge you to address this matter urgently and release the held payments so I can continue my business operations without further losses. ### 1/5 — Worst app ever *2024-06-19, version 2.9.8* This app works pathetic! Dont ever rely on razorpay for your payment interface.. It doesn’t work, gets stuck most of the time that you have the restart it again.. link for most of the features inside this app doesn’t open.. Never had such a bad experience before with an app which claims to be of international standards 😔 ### 1/5 — very pathetic service *2024-04-13, version 2.9.6* its been a week since they have blocked my settlement although i have shared all the clarification it seems like these people don't care . Dear Razor-pay there are multiple payment gateway company's out there i will never use ur services again . Either settle that amount or refund it back to customer so that i get it from him. very poor and pathetic service never use razor-pay ### 1/5 — Amount not being settled *2024-04-11* So, I use Razorpay rarely, only when the client demands a payment link, otherwise they do a bank transfer or pay through UPI. Recently one of my clients asked for it, and we used razorpay to create a payment link and the gateway accepted the payment. Then after two days, I realized that they havent yet settled the funds in my bank account. Upon checking with them, they said that the account is on hold. Why did they took the payment or allowed us to generate a link in the first place? Anyway, after a long thread of mails and replies, they are still just wasting time and not returning the funds to my account. They should realize that if the account was on hold (there is no reason for this too by the way), why did they accept the payment or generated the link? ### 1/5 — Worst Payment Gateway *2024-04-06, version 2.9.3* We are a digital agency. Looking for a Payment Gateway. Our main source of income is from making Ads for clients but the Razorpay team is saying we have to give in written that we won’t use Razorpay to charge clients for Marketing services. Now what is this? You are telling our main selling service to not charge from your payment gateway. ### 1/5 — Customer service is a joke to them. *2024-02-29, version 2.9.2* Customer service is a joke. They should spend atleast some amount in helping merchants by having some sort of a customer support. Absolutely a broken system with no consideration for the user especially if you are an individual or a proprietor. I think they have grown too big for smaller merchant and don't really care about this sort of churn at all. ### 1/5 — Scam *2024-02-13, version 2.9.2* I've been scammed of 199 rupees by individuals who called me, posing as call center representatives. They inquired about my occupation, promised to activate a payment link, but vanished afterward. Despite multiple attempts to contact them, they remain unresponsive. I filed a complaint after they rejected my account, but I'm still awaiting a response. These scammers are simply taking money without providing any service ### 1/5 — Started good but pathetic service since last 6 months *2024-01-17, version 2.8.1* We started with razorpay and had a good experience till the past 6 months. Then RazorPay started failing transactions and the success rate has fallen to below 20%. No support or resolution has been provided despite several tickets. We’re frustrated with their service, such a damage to our international reputation. ### 2/5 — Account opening is so difficult *2024-01-03* I had an account as an individual and it got blocked for no reason (apparently was not complaint with their terms and conditions) after 2 months of using it. Nothing could be done. There was no explanation, nothing. Imagine the gateway stops in the middle of business. Not their fault if the banks terminated it but why accept it at the first place. So once they got their rbi status I thought of opening it again with a different number since my business is now registered and not an individual. But it is so confusing. One time they say Business not supported and the next min someone calls me to rectify something and then they again send the same email. It is either unsupported or has been terminated. However I have been using stripe for the past year and account opening was so smooth and it’s going well so far. Imagine I could open a stripe account but could not open a razorpay account. Oh probably not their fault. Maybe the banks that work with them do not accept it. However I remember Razorpay’s customer service was very fast in replying but now you can’t even chat with them easily. Also I gave them an advice and a suggestion and they almost Immediately did it. That was nice. ### 1/5 — Worst payment platform *2024-01-02, version 2.8.1* The worst payment gateway i have come across. They take weeks together just to check the website details. They never respond to the tickets raised in the support section and even if they respond, the answer from all of them will be the same for every call i recieved ### 1/5 — Not Reliable Company *2023-08-22, version 2.3.0* I have been using Razorpay Past Many years. On the first few days u ll get Services like no other gateway once u start giving Huge trasaction volume they will start showing their Real Face and Start to hrm your day to day business Cash flow by blocking Credit lines for no reason, Revoke On demand settlement In name of Compliance , start removing Paylater options as ur customers start to transact more using BNPL . They will start to see a sevre downfoll ### 1/5 — Not for individuals *2023-07-23* First of all they aren’t even onboarding new customers at the moment. They should clearly mention on the app page so people don’t waste their time. They do KYC in advance to line up customers for onboarding for whenever that happens (because there is no timeline predicted for when that might be so you can’t rely on it). Secondly they advertise themselves as open to individuals too but will reject your KYC and suspend your account if you are an individual whose offering ad hoc services. They need you to provide professional certificates for any skills you offer, so anything self learned is big no no. Their KYC makes zero sense to me. Just go to PayPal, I already have a business account there and never faced any issue that I faced with razorpay. It seems they are only catered to established businesses not small time individuals. ### 1/5 — One of the worst Payment Gateway for business *2023-05-31, version 1.69.0* I lost my 4 clients worth Rs1.6 lakhs of orders for Razorpay, they suddenly disabled my account for no reason. Contacted support team, provided all asked details & documents, but they’re replying me with the same email over and over. Razorpay is know as the top payment gateway in India, but I don’t know what CRM software they use for customer support clearly that is the worst in the market. Either their support team is worst or the software they use is worst. ### 1/5 — Abysmal Customer Service *2023-05-06, version 1.67.1* It is really bad. More than a week to an issue and we have written at least 3 times to you guys, all we have received is the ticket number - where is the solution, RazorPay? Is that what happens when you have a lot of business with you? Stop responding to customers who have been with you for years? ### 1/5 — Payment blocked, account disabled *2022-09-11* I have recently started using the Razorpay payment gateway. Initially, I had completed all the necessary KYC requirements and began receiving payments. Every Now and then, they ask for clarification regarding KYC and withholding payment. My question if you are not satisfied with the KYC submitted, why approve the applications? Second: My account was terminated abruptly saying they don’t support our business and send a long break up email and wished me good luck. If you don’t support my business why approve it in first place and allowed to collect payment? Recently ED raided Razorpay offices because they provided payment gateways to Chinese loan shark apps with out any verification. So that’s the company ethics. My request for startups is that they do not subscribe to the Razorpay gateway; you never know when they’ll block your funds. **Developer response:** Hi, we are sorry you had to go through this. We would request you to raise a request with your registered mail ID and a brief of your concern here:  https://razorpay.com/support/#request so that our team can connect with you and assist you further. Regards, Sachin ### 1/5 — Logs out daily *2022-08-09, version 1.60.0* Extremely stupid app logs out daily. Why does a merchant app need to login daily to see sales reports. I use payu money & 2 more such apps to see my sales reports but those doesn’t ask me to login daily. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login doesn’t work *2026-03-27, version 2.13.3 (294)* Internal server error, happening for more than 2 months ### 1/5 — Broken Captcha Makes Signup Extremely Frustrating *2026-01-29, version 2.13.1 (292)* Creating an account on Razorpay is extremely frustrating. The captcha verification is completely broken. Even after solving the captcha correctly, it keeps reappearing again and again without any reason. This wastes time and makes the signup process unnecessarily painful. A basic registration flow should not be this irritating. Razorpay seriously needs to fix this issue. ### 1/5 — Extremely Disappointed with Razorpay Services and Unjustified Deduction *2025-10-29* Razorpay Team, I am writing to express my extreme dissatisfaction with your platform and the way my recent transaction was handled. Despite following all necessary procedures, Razorpay has failed to process my payout to my bank account and created unnecessary and irrelevant verification issues. To make matters worse, when I issued a refund to my client, Razorpay deducted around ₹12,000 in fees — without any valid reason or justification. This experience is unacceptable and feels nothing short of a fraudulent practice, especially since the refund was initiated due to your platform’s inefficiency, not my fault as a merchant. I have lost complete trust in Razorpay and will be discontinuing its use immediately. I will also be informing my colleagues and business partners to avoid using Razorpay for any future transactions. Posted on your app also. ### 1/5 — Extremely Disappointed with Razorpay Services and Unjustified Deduction *2025-10-29* Razorpay Team, I am writing to express my extreme dissatisfaction with your platform and the way my recent transaction was handled. Despite following all necessary procedures, Razorpay has failed to process my payout to my bank account and created unnecessary and irrelevant verification issues. To make matters worse, when I issued a refund to my client, Razorpay deducted around ₹12,000 in fees — without any valid reason or justification. This experience is unacceptable and feels nothing short of a fraudulent practice, especially since the refund was initiated due to your platform’s inefficiency, not my fault as a merchant. I have lost complete trust in Razorpay and will be discontinuing its use immediately. I will also be informing my colleagues and business partners to avoid using Razorpay for any future transactions. Posted on your app also. ### 1/5 — Horrible customer support experience *2025-09-12, version 2.12.5 (288)* The payment gateway features are decent, but the customer support experience is quite possibly the worst I have ever faced. The "help" and "support" features on the app and website keep looping in a circle jerk of useless explanations and there is no customer support number that you can contact when things go wrong with your account. ### 1/5 — WORST PLATFORM TO USE *2025-08-27* They do random suspensions of account without telling reasons. And when i asked that what is the issue in my account they se confidential i asked them that you can do the address verification, any action or anything you want they refused and also they cut my call in between. It’s a big question on this worst platform guys just be careful using this platform suppose you are holding 3-4 lakhs in this platform they will close your account without tell you the reason and steal your money from you. Red Alert don’t use this platform it’s better that you go and find something else which is better then this ### 1/5 — Worst account opening process *2025-07-24* I have applied multiple times to get an active account where I can accept international card payments on my shopify store. First I applied as an individual. They created the account but did not allow international card payments. There is no option to change the business type. I have to again create new account and go all through the account opening process then wait for their onboarding process. They again created the account. I thought this time I have correct business type so there will be no issue. Then I saw in the account that international payment still not enabled. I contacted customer support and they asked like 12 15 questions and then denied without any clarity why it was denied and didn’t even gave any solutions. Either make the process more clear and easy or close your business. I have wasted about 2 weeks of time and effort with your unclear and long process ### 1/5 — Avoid Razorpay – A Nightmare for Small Businesses *2025-07-18* If you’re a small business considering Razorpay as your payment gateway, think again. I’ve had an unresolved account access issue for over 22 days due to Razorpay’s internal migration, despite submitting all required documents both online and physically at RBL Bank. What’s worse is their customer service — or the complete lack of it. Representatives Vinay and Rasheed have been consistently rude, arrogant, and dismissive. They make false promises like “we’ll resolve it in 48 hours” or “we’ll call you,” but never follow through. When asked for updates, the reply is simply: “We can’t tell you.” There is no helpline number, no escalation contact, and no physical office for customers to reach out to. Their “support” is just a black hole of tickets, auto-generated replies, and dead ends — leaving small businesses like ours completely stuck with cash flow blocked and no resolution in sight. Razorpay is unreliable, unprofessional, and utterly indifferent to the damage they cause. If you care about your business continuity, do not trust them with your payments. ### 1/5 — Horrible customer service *2025-03-02, version 2.12.0 (279)* We are approved for international payment processing and the service has NEVER WORKED. Customer service is a joke! We are looking at Pine slabs instead. Do yourself a favor and ask NOT a signup with RP if you have international customers because the payments will never work! And no one will help. ### 1/5 — Holding settlement without any reason *2025-01-21* I registered as merchant and it was ok for first payment . When I received second payment they blocked the amount saying there is Risk associated to this account and said you re registered again. I said ok whatever documents u require l am ready to provide but no use all emails are only giving one standard reason which is fed in their auto mailer . Nodal officer is sleeping on my mail. My mail is not answered and they saying it will be 120 days for process . Not telling me what risk is . I did my full kyc before they allowed transactions. Now even if they are at fault they holding my money for no reason and there is no contact number where one can call. In the name of fake compliance they using money. Even if they are charging fee there is no customer support. Regulators are sleeping on this. Worst . The rating given here is fake also just read how many are frustrated with this razorpay . ## Most praised reviews (10 highest-rated) ### 5/5 — Good way to collect payment from friends *2021-09-27, version 1.42.3* I am using this for my personal purpose to collect money from my friends, really helpful. ### 5/5 — Secure and Convenient *2021-09-11, version 1.42.3* I love Razorpay. Wouldn’t make any online payments except with Razorpay. It’s equally easy and convenient for me and my whole family which includes a teenager and a preteen. I am very impressed with its security feature which allows for authentication before payment. Great app!! ### 5/5 — Great App *2021-09-03, version 1.42.3* Have been using this app for the past 6 months for my business, has made the entire checkout experience very nice ### 5/5 — Great app! *2021-08-23* Just made one of the stuff in my day to day activity alot easier and helps alot in my small bakimg business. ### 5/5 — User friendly Interface *2021-08-23, version 1.40.0* User friendly Interface and Easy to use ### 5/5 — Good platform *2021-07-14, version 1.39.0* Razorpay is super easy to setup: I tried to set up other software for collecting the payments on our website but Razorpay is more comfortable to set up and start using in a few clicks." "I have good experience with Razorpay, I really like their currency conversion rates for International transactions." ### 5/5 — Very Smooth and Crisp to use for small businesses *2021-07-07, version 1.38.5* As a small business owner, I am very happy to use this application as it is very simple and fast. I can track all my payments and settlements in one place ### 5/5 — Improved efficiency in payment collection *2021-07-07* My team and I wasted alot of bandwidth in collection on payment. Constant followups were the biggest pain point. With Razorpay all I have to do is create a payment link, schedule the reminders and my task is done. I personally have seen the turn around time have significantly reduced. ### 5/5 — Making collection of payment simpler *2021-07-06, version 1.38.5* Off lately I have started to use this for my boutique! This has turned out to be very convenient not just for me but for my customer! All I have to do is send the payment link and they can make the payment with different modes of payment. ### 5/5 — Convenient payment modes *2021-06-30, version 1.38.5* It’s a very versatile app where the mode of payments has a lot of options from debit, credit, gpay, wallets & upi’s would recommend having this app . And have helped me getting my payments a lot faster Thanks to razor pay for creating such efficient app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*