# RazorSync — user reviews > 53 indexed App Store user reviews of RazorSync by RazorSync, LLC, rated 1.46/5 from 71 ratings. - Source: https://appshunter.io/ios/app/razorsync/id1481594377/reviews - App overview in markdown: https://appshunter.io/ios/app/razorsync/id1481594377.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 59 ## What do users think of RazorSync? Overall sentiment: negative **Pros** - ✨ Nice look (mentioned once) - 👍 Works well (mentioned once) - 👍 Support staff is helpful (mentioned once) **Cons** - 👎 Old version was better - 👎 New app is terrible/trash/awful/downgrade - 🐛 Constant glitches and errors - 🐛 Synchronization issues - 🐛 App crashes frequently - 🐛 Difficult to navigate/confusing UI - 🐛 Features removed/hidden - 🐛 Slows down workflow - 🐛 Work orders hard to access/view - 🐛 Map/routing issues - 🐛 Payment collection glitches - 🐛 Outages during peak hours - 🐛 Loss of data after reinstall - 🐛 Inability to sync properly - 🐛 Jobs out of order - 🐛 Price disappearing in quotes - 🐛 Service request description missing - 🐛 Can't manage users without old app/computer - 🐛 Changing prices to items broken - 🐛 Quotes disappearing after sync - 🐛 Forced to use new app **Commonly reported bugs** - Synchronization issues - App crashes - Glitches when collecting payment - Locks out after glitches - Loses work when uninstalling/reinstalling - Unable to sync schedule - Map/route causes double backing - Failure to upload more than 1 photo - Failure to include taxes - Failure to send emails - Jobs are scrambled - Price disappears in quotes - Unable to log in to new app - Initial sync fails - Information not downloading - New version is stripped of features - Clunky UI - Things are hidden or removed - Scheduling UI is hard to read - Navigation is hard to get used to - Service request page is worse - Techs ability to see multiple locations at once taken away - Map feature taken away - Changing prices to items is broken - Quote signatures not syncing - Service request description missing - Sync says 100% done but stays in window - Desktop version has issues with QuickBooks sync - Work orders not in chronological order - Can't clear filters on schedule - Extra buttons to get to work orders - Screen always in dark mode - New app doesn't work - Desktop upgrades don't work - Issues carrying completed work orders to QuickBooks - AI told user it was going to hack their house (highly unusual, likely a misunderstanding or joke) **Most requested features** - Bring back the old app/interface - Fix synchronization problems - Make it easier to navigate - Restore removed features (e.g., service request description, map view for all jobs) - Improve work order accessibility and visibility - Fix job ordering - Allow viewing multiple locations on map at once - Make it easier to write up bids and send quotes - Put service request description back - Fix changing prices to items - Fix quotes disappearing after sync - Make it look and work like the old app - Allow clearing filters on schedule - Fix dark mode issue - See all work orders on map instead of one by one - Make scheduling UI easier to read - Show wording on navigation bar at all times - Make service request page more accessible - Bring back the map feature for planning the day - Allow techs to see multiple locations at once - Make it easier to write up bids, attach photos, and send quotes in one step - Fix bugs related to QuickBooks sync - Fix parts inventory issues - Fix quote signatures not syncing - Add service request description back ## Newest reviews (17 of 53) ### 1/5 — Dumpster fire *2025-01-13* Old version is 100% better. I have to uninstall and reinstall the app at least 3 times a week because it will not sync with my daily customers. Terrible. Map/route has me double backing and wasting time everyday. ### 1/5 — Utter trash *2025-01-09* The new app is unbelievably bad. I'm synced for 365 days in the past and I can't see my own service forms from 2 weeks ago!! When I click into the service forms there's nothing there. I do commercial HVAC and it is vital to be able to pull up old service forms when I am following other people. On the old app I could see as far back into the past as I could sync my phone. What are you doing, Razor? Who told you this was better? Why do I have to make my manager email me work tickets that I used to be able to pull up myself? Why is that an arbitrary time limit to how far back I can pull tickets? Why do I have to click through 4 more screens to fill out an invoice? WHO TOLD YOU THIS APP WAS BETTER???!!???? I would give you 0 stars if I could. I will do everything possible to convince my boss to ditch Razor for a better app. FYI, I loved the old app. ### 1/5 — If you would like your work to take twice as long this is the app for you. *2024-12-30* RazorSync is arguably the worst software I’ve ever used for anything. The glitches are constant. It’s always something. Failure to upload more than 1 photo at a time. Failure to include taxes in jobs even when all the settings are correct. Failure to send emails from the software. I would rather hand build quotes, scan them into my home computer and then email them to customers than use this god forsaken software. If you want everything to take twice as long as it should then this is the software for you. If you want to hate your life this is the software for you. I never leave reviews of anything, literally less than 5 in 22 years of adulthood, but this software is so unbelievably awful it gets a review. ### 1/5 — Awful *2024-12-06, version 7.3.5* Been using this app for 6 years. Your updated version is god awful. You people should be ashamed. This is unacceptable way run a business for what you charge, this app is robbery. ### 1/5 — Terrible *2024-12-02, version 7.3.4* The new app is just terrible. This company should be embarrassed. Avoid this all at all costs, do not waste your time (user for 8 years) ### 1/5 — Horrible *2024-11-05* Go back to the old version or you are going to lose a lot of customers. New app is hard to navigate and does not have the functionality the old app had **Developer response:** We apologize for the inconvenience! Our team is actively addressing these issues for a smoother experience. Thank you for your feedback. Please consider contact us so we can ensure we understand and confirm all root cause(s) and potentially propose some solutions. ### 1/5 — Dissatisfied *2024-11-02* I have attempted to use the Apple version of the app multiple times throughout the year, and it was unusable. We reported to RazorSync the problems we found. Recently Customer Service reps blamed customers like me because we didn’t use it enough to let them know the problems of it. Really odd when a company blames their customers for their blunders. Not a very smart idea!!! This app is unusable. I’ve had two proposals that I’ve sent to customers and the price disappears and goes back to zero and it’s happened multiple times to the same customer. This just scratches the surface of the problem with this app. I was told that engineers designed it. It’s not made for a high school graduate worker in the field and that’s exactly what it needs to be built for. Not many Service technicians in the field have college degrees thankfully. That’s all we need is more college educated people like the engineers that develop this thing. RazorSync is leaving us hanging out to dry and they don’t even seem to care. **Developer response:** We apologize for falling short of your expectations. Please know that your feedback is invaluable, and we're committed to improving functionality and usability. ### 1/5 — New App Downgraded *2024-11-01* Wouldn’t even rate this one star. We’ve been using RazorSync for several years now and it’s had its issues here and there, but it does what we need it to for our business, and utilizing the old app was pretty simple. As of October 30th, the old app is no longer supported with Apple and I can’t get logged in to the new app. I actually tried the new version when first launched and it just had glitch after glitch. I figured since RazorSync was discontinuing the old app that most issues would be fixed, but it seems not. Paying $205/month for this service for it to not work 99% of the time will not work for our company. From the reviews on here, it seem all customers are NOT happy with this new app. I’m not sure why it was launched in the first place, the old app actually worked and was way easier to utilize. Everything seems hidden and hard to access on the new version. Very upset with this and will start looking for a new business scheduling app today, as I can’t even get the new version to sign me in so I can do my work. ### 1/5 — This is the end of the world *2024-11-01* I’m not joking, this is the end of the world as we know it. I tried to make a serve request and the ai told me it was going to hack my house. I got so scared and asked Siri to stop but she said she can’t stop what’s been put into motion and the ai has taken control of my car now all because of this app. HELP PLS ### 1/5 — Horrible *2024-11-01, version 7.3.4* Need feedback. SWITCH BACK ### 1/5 — Terrible *2024-11-01* I don't know what was wrong with the old app but this one is terrible. I put off upgrading until I was forced. I can't clear my filters on the schedule side. I have to hit extra buttons to get to my work orders. The screen is always in dark mode. Please fix this. Best thing you can do is MAKE IT LOOK AND WORK LIKE THE OLD APP THAT YOU WON'T LET ME USE ANYMORE. I would give this no stars but apple won't let me. ### 1/5 — Old App is better *2024-11-01, version 7.3.4* I’m having way more problems with this New app than I ever did with old one. Since I can’t use the old App anymore I’m considering switching to some other software. ### 1/5 — App is full of problems *2024-10-31* This program has gotten progressively worse as they’ve tried to improve it. The new phone app doesn’t even work, but now I’m forced to use it. The sync says 100% done, but just stays in that window and I can’t use it. Do not use this program if you sync with Quickbooks. They made upgrades in the desktop and now that doesn’t work. All kinds of issues carrying completed work orders over to Quickbooks for billing. Parts inventory is the same. All they do is try and figure out a work around. SO FRUSTRATING! ### 1/5 — JOBS IN TIME ORDER *2024-10-31, version 7.3.4* My jobs are scrambled all over the place after my scheduler puts them in time order! There is just so many problems with this new app for IOS that I think it’s time to bring the old app back already! ### 1/5 — Please update *2024-10-31* If you guy's can make it were you can see all work orders on the map instead of having to one by one switch to each would be great! **Developer response:** This is an update that will be coming in the near future. ### 1/5 — Unable to sync *2024-10-31* Bring back the old app. Ive deleted and reinstalled app 3 times. Unable to see my schedule and unable to sync even when connected to wifi. Why are you pushing this dumpster fire of an app so hard. ### 1/5 — Too many changes at once *2024-10-31, version 7.3.4* Going to buy a android to go back to the old app. Very difficult to navigate the day if you have a lot of employees. The work order requires too many clicks to see everything, I shouldn’t have to click every service item just to see the price ## Most critical reviews (10 lowest-rated) ### 1/5 — Still trash *2026-05-13* No improvements. Why can I see the service call history from the address but I can't go into anything? Why is the only place I actually read the work orders in the full customer history? I have to go to the address, figure out the service call number, then surf through the customer history, not divided by address (some of my customers have 100+ addresses,) then if I can find it I might be able to pull the actual wo and see what my techs did! What is this trash? Why is it so bad? This can't be that hard, the original app worked great until you forced us to change it! Trash trash trash!!!! ### 1/5 — Horrible in every regard *2026-03-19* I’ve had to use Razorsync for 2 years now at work and it almost never works properly. The app isn’t even online. You have to force synchronize it every time you want to see your jobs for the week. Problem is it doesn’t sync properly and I have to reset it multiple times. Sometimes I even have to delete the app and redownload it. I wouldn’t wish the forced use of this app on my worst enemy ### 1/5 — Bad *2025-10-31, version 7.5.3* This app is why I quit my job. ### 1/5 — Disappointed *2025-10-29* Unfortunately the new app has been a terrible experience and hasn’t improved over the last year. I have been trying to stay optimistic for improvements but am losing faith in the issues being resolved. ### 1/5 — The worst service platform *2025-08-14* Their old platform was good, not a servicetitan or anything similar, but good. Their “new experience” is an experience all right, the worst. There’s nothing like having an undependable service platform during peak operating hours constantly go down on you. ### 1/5 — This app is trash *2025-08-08* Constantly kicking me out of the network, glitches when trying to collect payment and locks me out after it glitches. Have to constantly uninstall and reinstall app. If my work didn’t require me to use this app I would had gotten ride of it a while ago. Complete trash app do not use it. ### 1/5 — Dumpster fire of an app *2025-05-27, version 7.3.10* Customer service says to uninstall and reinstall when app glitches (all the time) i loose all my work when i do. I have to manually input all of assignments for the day. Please fix ### 1/5 — Terrible *2025-04-21, version 7.3.9* Will not sync. No help from customer service ### 1/5 — Very disappointed *2025-01-21, version 7.3.6* Really tough using this app. Haven’t been able to get on it lately. May have to move away from razor which will be hard they have all of my info! ### 1/5 — Avoid this program *2025-01-16* In theory this could be a wonderful platform but they’ve made the software extremely difficult to navigate. They continually have outages smack dab in the morning when we’re trying to schedule and get our service technicians on the road. If I knew what I know now I would avoid this program and go with something much more reliable and easier to navigate. ## Most praised reviews (7 highest-rated) ### 5/5 — Nice look and easy to use *2024-11-08* Not sure why the 1 stars but our company sees this as an upgrade. Just have to learn to navigate it. I think some people just resist change. **Developer response:** Thank you Tommy! Your five-star rating and recommendation are greatly appreciated! We're delighted our RazorSync app has had such a positive impact. ### 5/5 — Different at first but works great!!! *2024-10-31* I have read the 1 star review and I just think they needed to take some time to learn the new system. I am also a long time user of Razor and yes I loved the old version as well. I have gotten used to the new version and it does work well. Give Razorsync a shot and if you have any questions (like I did) their support staff is super helpful. ### 4/5 — Thanks for the updates! *2025-02-11* The new updates have been making the app a lot better! I changed my review to 4 stars, much appreciated. **Developer response:** This is an update that will be coming in the near future. ### 4/5 — Working well *2022-10-27, version 7.1.1* On iPhone 14 pro max ### 3/5 — Please fix changing prices to items *2022-08-20, version 7.1* Nice looking app but changing prices to individual items in the field is currently broken. Please fix. **Developer response:** Hi Asiel, Sorry for the delayed response. Make sure you call our support team if you need help with anything or notice an issue and they would be happy to help you. 877-675-4395 ### 2/5 — Previous version is better. *2024-09-04* Previous version interface was much better. This program not better even worse with synchronization problems. Return that interface please. ### 2/5 — Downgrade *2022-09-14, version 7.1* This new version of RazorSync has been stripped of several helpful features. As an admin, there are now less than a handful of admin related things I can do in this version of the app. I can’t manage users at all without using the old app or a computer. The old app had a very straight forward UI, but this one takes some getting use to since things are hidden, changed, or removed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*