# RB Pilot Logbook by CAE — user reviews > 44 indexed App Store user reviews of RB Pilot Logbook by CAE by CAE Flight Services USA Inc., rated 3.40/5 from 45 ratings. - Source: https://appshunter.io/ios/app/rb-pilot-logbook-by-cae/id1491913104/reviews - App overview in markdown: https://appshunter.io/ios/app/rb-pilot-logbook-by-cae/id1491913104.md - Rating breakdown: 5★ 19 · 4★ 6 · 3★ 5 · 2★ 2 · 1★ 13 ## Newest reviews (12 of 44) ### 1/5 — Poor Support *2024-03-19* I have been trying to link Roster Buster to to RB Logbook however they are not talking to each other. It has been six days since I emailed customer support but have not received a response. I even paid for a month subscription but my account is still showing the free version. The concept looks good but the execution is lacking. **Developer response:** We apologize for the inconvenience caused by the subscription issue. Our team has identified the issue with the account upgrade and is actively working on resolving it. We understand the frustration of experiencing difficulties with the subscription and the app functionality. Please allow us some time to rectify the situation and align the subscription days on your account. We are committed to ensuring that your subscription is active and that you can access all features without any further issues. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this issue promptly.Thank you for bringing this to our attention. - The RosterBuster team, from CAE ### 1/5 — Full of glitches. *2024-03-11* I’ve been trying this app for a year. Discovered lots of bugs. One example is not being able to download the following month roster until the very last day of previous month. I have reach out to customer service multiple time, never got a reply. Terrible customer service. Inexistant. Avoid this app. Lots of better options out there. **Developer response:** We apologize for the inconvenience you have experienced with the RB Logbook app. Could you please share your support ticket ID with us? This will help us link your message to the support ticket and investigate the issues you have encountered. Your feedback is crucial, and we are committed to rectifying this promptly. Thank you for your patience and understanding. - The RB Logbook team, from CAE ### 1/5 — ACARS Pic upload not working, month later and still no answer *2024-02-23* This has been good and easy sync between Roster Buster and the logbook. Since December, when I go to upload an ACARS picture the screen goes black, says there’s been an error and try again but then won’t go back to where I can try again. Just a black screen. I have to close the app and try again, only to get the same error. I emailed support a month ago and a follow up last week, zero reply. The app says it will work on my phone and iOS version and no app updates appear on the AppStore. Not sure what’s happening at CAE but this isn’t the product or service I’ve seen in the past. UPDATE They finally replied two days after this review and said they’re removing the ACARS picture upload/scan feature. This is the main reason I used the log book over Safelog or others. The integration with RosterBuster and easy updates with the ACARS scan feature, even when not 100%, made logging quick and easy. RB, you don’t have as much data manipulation as others, what you had was integration and convenience and now you’ve removed it from you app. RosterBuster has data export so why use this log book if I can export to another, more robust app? When you do shut this down, will you give notice so we can get our logbook data or will the screen just go blank like ACARS upload did for the last month and a half with zero replies from customer service for another month? Ironically, they still show ACARS upload on the advertisement screenshots for this app in the AppStore. **Developer response:** Thank you for your feedback on RB Logbook and the ACARS import feature After a thorough investigation, our engineering team found issues with the ACARS import feature affecting overall app stability. As a result, we have discontinued the feature in our latest release. It's crucial to note that while prioritizing stability, we do not support data manipulation within RB Logbook. Thank you for your continued support and understanding. - The RosterBuster team, from CAE ### 1/5 — carry forward totals *2024-02-23* NEVER try to use the carry forward totals feature. The app will generate random numbers that can NOT be erased again. Your logbook totals will NEVER be correct again. Support said bug was fixed, but still not working. **Developer response:** We apologize for the inconvenience you've experienced. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this message. Please add URGENT to the subject-line so we can link the support ticket to this review.We value your feedback and are committed to resolving the issue with your premium subscription promptly. - The RB Logbook team, from CAE ### 1/5 — ACARS Pic upload not working, month later and still no answer *2024-02-09* This has been good and easy sync between Roster Buster and the logbook. Since December, when I go to upload an ACARS picture the screen goes black, says there’s been an error and try again but then won’t go back to where I can try again. Just a black screen. I have to close the app and try again, only to get the same error. I emailed support a month ago and a follow up last week, zero reply. The app says it will work on my phone and iOS version and no app updates appear on the AppStore. Not sure what’s happening at CAE but this isn’t the product or service I’ve seen in the past. UPDATE They finally replied two days after this review and said they’re removing the ACARS picture upload/scan feature. This is the main reason I used the log book over Safelog or others. The integration with RosterBuster and easy updates with the ACARS scan feature, even when not 100%, made logging quick and easy. RB, you don’t have as much data manipulation as others, what you had was integration and convenience and now you’ve removed it from you app. RosterBuster has data export so why is this log book if I can export to another, more robust app? When you do shut this down, will you give notice so we can get our logbook data or will the screen just go blank like ACARS upload did for the last month and a half with zero replies from customer service for another month? Ironically, they still show ACARS upload on the advertisement screenshots for this app in the AppStore. **Developer response:** Thank you for your feedback on RB Logbook and the ACARS import feature After a thorough investigation, our engineering team found issues with the ACARS import feature affecting overall app stability. As a result, we have discontinued the feature in our latest release. It's crucial to note that while prioritizing stability, we do not support data manipulation within RB Logbook. Thank you for your continued support and understanding. - The RosterBuster team, from CAE ### 2/5 — ACARS Pic upload not working, month later and still no answer *2024-02-07* This has been good and easy sync between Roster Buster and the logbook. Since December, when I go to upload an ACARS picture the screen goes black, says there’s been an error and try again but then won’t go back to where I can try again. Just a black screen. I have to close the app and try again, only to get the same error. I emailed support a month ago and a follow up last week, zero reply. The app says it will work on my phone and iOS version and no app updates appear on the AppStore. Not sure what’s happening at CAE but this isn’t the product or service I’ve seen in the past. ### 1/5 — Unreliable w/non-responsive support *2024-02-01* When the app works as advertised, it’s great! Unfortunately it will, from time to time, often after an update promising improvements, stop working either partially or completely. When this happens, it will often take the support section weeks (or currently, months) to respond, if they ever do. I can’t find any way to get a refund for my recently renewed subscription when it failed days after renewing. Unsatisfactory. **Developer response:** We apologize for the inconvenience you have experienced. To promptly address your concerns, please send an urgent support ticket to rb-support@cae.com, allowing us to link it to this review. Your feedback is invaluable, and we assure you it will be relayed to our product teams for further investigation. We appreciate your patience as we work to swiftly resolve the issues with your premium subscription. - The RosterBuster team, from CAE ### 1/5 — Charges to upgrade to premium but app doesn’t upgrade *2024-01-21* I downloaded the app for it was advertised inside my airline’s simulator training facility. I used the free version for a week and wanted to upgrade to premium for nothing works in the app without premium. My I-phone account changed me for the service but the app never changed and allowed for anymore features. I emailed the support and got no response. **Developer response:** Sorry to read you did not get the required support. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this review.Please add URGENT to the subject-line so we can link the support ticket to this review. We are committed to resolving the issue with account upgrade. Thank you for your understanding and cooperation. - The RB Logbook team, from CAE ### 1/5 — To many bugs *2023-12-02* I’ve been using it for exactly a year now. Logged 700hours on it. I’m moving to another app. Customer support is no support and terrible communication, multiple bugs reported numerous times and never addresses: Duty time is bugged, exporting roster only works if you do a very limited number of flights, and now ACARS photo has stopped working. Frustrating as I find it easy to use, but the lack of communication when sending an email with a problem has driven me away. ### 2/5 — Could be great *2023-08-06* The sync to AIMS is very hit or miss, it only syncs around 1/5 flights succesfully so you have to trawl through it and do it yourself and correct its errors. **Developer response:** Hello, We sincerely apologize for the inconvenience you have experienced with the AIMS importer. We're sorry that you're facing this issue, and we're committed to addressing it as quickly as possible. However, as your review is anonymous, it's challenging for us to precisely identify how or why the AIMS importer is not porperly working in your case. To better investigate and resolve the problem you're encountering, we kindly request you to reach out to us at rb-support@cae.com, mentioning that you have been posting under the username JMiendjdjdchcj. Please share details about how the issue is being triggered on your device. Rest assured, your ticket will be handled as a priority, and we are committed to finding a solution to ensure a more stable app experience for you and all our users. We genuinely appreciate your understanding and assistance in helping us enhance the app's performance. Thank you for bringing this matter to our attention, and we look forward to hearing from you. Best regards, The RB Logbook Team #FlySafe ### 1/5 — Total scam *2023-06-10* No customer service! Paid for premium and got nothing. Stay away! **Developer response:** Dear Bill, We apologize for the inconvenience you have encountered, and we appreciate your feedback. We understand that the delay in upgrading your account to premium access has been frustrating for you. We would like to inform you that this is a known issue, and we are actively working to resolve it. To expedite the process and ensure that you receive access to the premium features as soon as possible, we kindly request you to send a message directly to our customer support team. They are fully aware of the situation and will prioritize your request to upgrade your account swiftly: rb-support@cae.com Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. Your feedback is incredibly valuable to us as it helps us improve our services and deliver a better experience to our users. Please reach out to our customer support team, and they will be more than happy to assist you further. We apologize once again for any inconvenience caused and genuinely appreciate your continued support. ### 2/5 — Not very good.. *2023-05-23* This app always crashes very buggy. **Developer response:** Dear Adrian, We would like to sincerely apologize for the inconvenience you experienced while using our app. We understand how frustrating it can be when an app crashes, and we apologize for any inconvenience it may have caused. Please know that we have been actively working to address the issue and have released an update that aims to resolve the crashes. We highly recommend updating to the latest version of the app (1.49.1), as it includes improvements and fixes that will provide a more stable and enjoyable experience. Once again, we apologize for the inconvenience caused, and we genuinely appreciate your understanding and support. ## Most critical reviews (10 lowest-rated) ### 1/5 — Still buggy- customer service non existent and logbook print out is useless *2025-02-14* Tried for a few months now, works well syncing with RB but when saving my flights on my iPad some of the flight details including REGO are visible on the iPad but have not sync to the iPhone Also when creating the logbook reports for printing, the report fails to select the First Officer if they were imported through RB even though they have been entered and identified as First Officer in the app The logbook reports also don’t carry through the totals of previously entered logbooks even though those details are entered and the correct selections made ie, include previous logbook totals is selected. I’m gonna have to switch to log ten if they don’t sort this out soon. **Developer response:** We sincerely apologize for the inconvenience you have experienced with syncing flight details and generating logbook reports. To assist you further, please submit a ticket to our support team at rb-support@cae.com. This will allow us to identify your account and resolve any issues promptly. We value your feedback regarding the app's performance and are continuously working to enhance the user experience. We understand your frustration and are committed to addressing these issues swiftly. We hope you'll allow us to improve your experience and continue using our app. Thank you for your understanding and patience. -The RB Logbook team, from CAE ### 1/5 — Não funciona *2024-11-17* Paguei o premium aparece como se eu fosse usuário padrão. Paguei tb o premium do outro ap ROSTERBUSTER para tentar transferir minhas escalas e para registrar minhas horas porém os dois não se conectam. Dois apps q não funcionam. Dinheiro e tempo jogados fora. **Developer response:** We sincerely apologize for the inconvenience you have encountered. We have identified the issue, but unfortunately, we are unable to identify your account based on this review. To assist you more effectively, kindly send a new ticket to rb-support@cae.com with the subject line "URGENT." We’ll prioritize it right away. This will allow us to promptly provide you with the necessary steps to regain access to your account and recover your information. We are here to help and truly appreciate your patience as we work to resolve this for you. - The RosterBuster team, from CAE ### 1/5 — Tech support is horrible! *2024-10-22* I paid for the premium subscription the app continues to revert to the free version. Not able to use most of the features offered. Not able to export and print logbooks if needed. I would definitely not recommend this app. ### 1/5 — premium *2024-08-03* I paid premium but the app bugs and its stays always like im a free customer **Developer response:** We are truly sorry for the inconvenience caused by the account upgrade issue. To address your concerns promptly, please submit a support ticket to rb-support@cae.com. This will help us identify your account and provide you with a possible solution. We value your feedback and appreciate your patience as we work to resolve this issue and enhance your overall user experience. - The RB Logbook team, from CAE ### 1/5 — Needs improvement *2024-07-16* Had this logbook for years now and it is still riddled with issues with exports. **Developer response:** We are sorry to hear that you are experiencing issues with exports. We understand how important this feature is, and we are committed to resolving these problems. Could you please provide more details about the issues you are encountering by sending a support ticket to us at rb-support@cae.com? This will help us address the concerns more effectively. Thank you for your patience and for bringing this to our attention. - The RB Logbook team, from CAE ### 1/5 — Paid Subscription but not working. Terrible. *2024-07-05* I paid annual subscription for 5000 yen(50 dollars)but it’s still on FREE plan. “Go Premium” button remains on app. It’s terrible. **Developer response:** We apologize for the inconvenience caused and would like to inform you that we are currently taking measures to address the issue regarding account upgrades. To assist us in resolving this matter, kindly send an email to rb-support@cae.com. As we are unable to locate your account based on this message alone, providing your account details will enable us to update your subscription. - The RB Logbook team, from CAE ### 1/5 — Tech support horrible *2024-06-04* App is ok for inputting flight times from flights and the ability to sync to Roster buster is nice. However the app has issues. 1)Unable to input totals from previous logbooks- “ save “ button doesn’t work. Sent a trouble ticket in about this issues tech support responded a month later saying they needed more info. Sent the more info requested and it been 2 weeks now and just got an email saying my issue has been put in the que. 2)The filter function is worthless and does not return what asked for. 3) The graph of flight times - why is this helpful? 4) how much did I fly last year, month? Don't know just a graph. **Developer response:** Thank you for your feedback. We have noted your concerns and shared them with our team. We are committed to improving the app's functionality to offer a better user experience. We apologize for the issues you've encountered, including the delay in addressing your support ticket. Rest assured, we are actively working to resolve these issues in future updates. - The RB Logbook team, from CAE ### 1/5 — Carry forward totals *2024-05-26* 3 months since my last attempt to contact support team and still no answer other than the automated one. And the problem is still there. Just read my last review below. **Developer response:** Sorry to read you did not get the required support. Can you please share the ticket ID or raise a new support ticket to rb-support@cae.com so we can check this out for you.Thank you for your understanding and cooperation. - The RosterBuster team, from CAE ### 1/5 — dosen’t work anymore…. *2024-05-07* I subscribed but it didn’t work well. **Developer response:** We apologize for the inconvenience you are experiencing. Unfortunately, we are unable to locate your account based on this message. Could you please send in a support ticket to rb-support@cae.com detailing the issue you encountered? This will help us investigate and resolve the ongoing issues more effectively.Thank you for your understanding and cooperation. -The RB Logbook team, from CAE ### 1/5 — Poor Support *2024-03-26* I have been trying to link Roster Buster to to RB Logbook however they are not talking to each other. It has been six days since I emailed customer support but have not received a response. I even paid for a month subscription but my account is still showing the free version. The concept looks good but the execution is lacking. Looks like the support team replied to this review, but not my email to them. I was able to cancel the month subscription through Apple and I am also cancelling my annual subscription to Roster Buster as the customer service is the same. **Developer response:** Thank you for your feedback. We apologize for the integration issues and the delay in our response. We are actively working on improving our support processes. If you have any further concerns or would like to give us another chance, please reach out to us at rb-support@cae.com. We're here to assist you and enhance your user experience with Roster Buster. - The RosterBuster team, from CAE ## Most praised reviews (10 highest-rated) ### 5/5 — Works well & minor issue resolved *2024-06-25* I have been using RB logbook for around two years now. It works as advertised and syncs with RB which I use to let my family know where I am. I had a small issue where the premium didn’t work after changing passwords. However this was quickly resolved by the support team. So all good! **Developer response:** Thank you for your feedback! We are glad to hear that RB Logbook app has been working well for you and that our support team resolved the issue quickly. Thanks for sharing your experience with us. We aim to provide the best user experience and appreciate your support. - The RB Logbook team, from CAE ### 5/5 — Works well and integrates with RosterBuster *2024-06-06* Ignore the old bad reviews, seems to be working fantastically well for me **Developer response:** Thank you for sharing your experience and for taking the time to provide us with a rating. We appreciate your feedback. - The RB Logbook team, from CAE ### 5/5 — Fantastic App with great support! *2020-07-17* Really love this app. Been using it out on the line and the ability to just take a picture of the ACARS and have the times load is a game changer for me. In addition the developer was unbelievably responsive in helping me import my company provided flight logs. I would highly recommend this app to any professional pilots that want a hassle free way to keep their logbook updated. ### 4/5 — Suggestion - Map to export *2025-03-25* Would be nice to export all the flights legs to a map (Google map or other). ### 4/5 — A few bugs, getting there *2021-01-25* Been using this for about a year now, still on the free 250 hrs trial comparing between my current log. Features are added regularly and its really coming along, support is quick and bugs are fixed quickly. I’m very close to switching for good ### 3/5 — Great when it works but… *2025-04-12* When it works this is a great App. However, not for the first time my subscription renewed and I’ve been put back on ‘Free’ membership despite having paid already. Customer support with this issue is very poor. **Developer response:** We sincerely apologize for the inconvenience you have experienced. To assist you further, please submit a ticket to our support team at rb-support@cae.com. This will allow us to identify your account and resolve any subscription issues promptly. Thank you for your understanding and patience. - The RosterBuster team, from CAE ### 2/5 — Customer service and app *2026-08-24* Pésimo servicio al cliente , se manda correo requiriendo ayuda con la app y sus funciones, te contestan el correo bastante tiempo después, diciendo que están saturados de trabajo y que contestarán cuando sea posible . El último que made fue hace un par de meses y hasta el momento sin respuesta alguna . Las funciones premium por las que pagué y aparecen activadas en el plan se suscripción , no están habilitadas ! Sinceramente no recomiendo si la app , ya que presenta problemas de este tipo , sin que tengas una solución o respuesta inmediata. ### 2/5 — Using it for a year. *2026-01-09* Sometimes it doesn't sinc well with Rosterbuster. Some flights are missing when i send logs on Rosterbuster. Even when i try to send it individually, it doesn't sinc. Also I can't find how to add flight number when i try to log manually. Some airports fail to sync, such as UBN. Please add them. **Developer response:** We apologize for the inconvenience you have experienced. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this review. Please add URGENT to the subject-line so we can link the support ticket to this review. The RB Logbook team, from CAE ### 2/5 — Still buggy *2025-01-08* Tried for a few months now, works well syncing with RB but when saving my flights on my iPad some of the flight details including REGO are visible on the iPad but have not sync to the iPhone Also when creating the logbook reports for printing, the report fails to select the First Officer if they were imported through RB even though they have been entered and identified as First Officer in the app The logbook reports also don’t carry through the totals of previously entered logbooks even though those details are entered and the correct selections made ie, include previous logbook totals is selected. I’m gonna have to switch to log ten if they don’t sort this out soon. **Developer response:** We apologize for the inconvenience. Unfortunately, we cannot identify your account from this message. Please send a ticket to rb-support@cae.com, and we will review the issue promptly. Thank you for your feedback and we appreciate your patience as we work to resolve the issues. - The RB Logbook team, from CAE ### 2/5 — No carry forward from previous logbook *2024-11-20* I was so excited about this app. Rey easy to use and I love the fact that after importing my schedule, all I need to do is put in my oooi times and it does everything else even giving the option for my crew. My ONLy issue is this: after inputting my times from previous logbook, it shows in the carry forward section (which is great) however when I go to export my logbook and print in pdf format it do est seem to have my previous totals so the pdf I my shows the times i put into rb which defeats the entire purpose. I got frustrated and ended up having to transfer ALL my rb times into my old electronic logbook. Took me 10 days for the 15 months I had used rb. I emailed and after 2 weeks got an answer with no resolution. Again I had high hopes but very disappointed. I won’t be renewing my subscription. **Developer response:** Thank you for your detailed feedback and for sharing your experience with our app. We're glad to hear that you find it easy to use and appreciate the features for importing schedules and managing crew times. We apologize for the inconvenience you've faced with the carry forward section not exporting correctly. To resolve this issue, please ensure that under the Jeppesen Pro Report tab, you turn the toggle on for "Hours from previous Logbook" under the extra hours section while exporting. This should include your previous totals in the PDF export. If you need more support, could you please share your support ticket number, or submit a new ticket to support with "URGENT" in the subject line? This will help us link your support request directly to your review and expedite resolution. We appreciate your feedback and your patience. - The RB Logbook team, from CAE --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*