# RBC Mobile — user reviews > 842 indexed App Store user reviews of RBC Mobile by Royal Bank of Canada, rated 4.70/5 from 2,152 ratings. - Source: https://appshunter.io/ios/app/rbc-mobile/id407597290/reviews - App overview in markdown: https://appshunter.io/ios/app/rbc-mobile/id407597290.md - Rating breakdown: 5★ 1,784 · 4★ 197 · 3★ 52 · 2★ 25 · 1★ 94 ## What do users think of RBC Mobile? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Convenient mobile banking - 💳 Supports virtual cards - 💳 Supports US accounts **Cons** - 🐛 Frequent technical issues - 🔒 Unreliable security features - 🔍 Difficult to navigate - 🕰️ Slow performance - 💳 Inability to link US accounts **Commonly reported bugs** - Login issues - Cheque deposit problems - Inconsistent transaction history - Unreliable push notifications **Most requested features** - Dark mode option - Improved account management - Better cross-border banking integration - Enhanced investment tools ## Newest reviews (18 of 842) ### 4/5 — Bug report *2026-08-06, version 6.65* Limit price field in an order does not accept any value Probably because of the coma is considered as a non acceptable character. ### 4/5 — Like the old look *2026-07-28, version 6.65* Most recent update has a weird “view all accounts” look, please bring back the old look. ### 4/5 — Can’t download app after I switched phones *2026-07-27, version 6.65* I switched from a IPhone 14 to a iPhone 16 and I can’t download the app now. Apple or RBC say they can’t do anything about it. They are being lazy. So I don’t know what to do. Please let me know if I do something in the settings of my phone. Thank you. ### 1/5 — Horrid update *2026-07-24, version 6.65* The new updates sucks and when the new update came I lost one of my accounts… ### 1/5 — What happened? *2026-07-24, version 6.65* Why making things harder to find and very annoying to use with the new and totally unnecessary landing page in the app? This should be an app, not a website. ### 2/5 — Day change at the account level! *2026-07-23, version 6.65* Please continue to improve the DI app by instituting day change - $ and % - for each account in the portfolio. Every other financial institution that I use has this capability. Just do it! ### 2/5 — Help *2026-07-23, version 6.65* Chat with us option not working ### 1/5 — No one cares *2026-07-22, version 6.65* Everyone I speak to about a very simple issue. I’m having is passing the buck off to somebody else and blaming other institutions. It is 100% RBC’s fault and no one is willing to take any accountability. ### 1/5 — So bad for iPhone *2026-07-21, version 6.65* This app is brutal. Never logs me in. Won’t send multi factor authentication. RBC has 0 answers. ### 1/5 — STOP ASKING FOR MY PROFESSION! *2026-07-20, version 6.65* Each time I open the app I am asked to fill in my profession / employment details. I am an honest person, I don’t have and don’t like at all to be forced to give you some of my personal information. ### 3/5 — Missing account preview widget? *2026-07-19, version 6.65* What happened to the account preview widget?! Please bring I back. ### 2/5 — Apple Wallet *2026-07-18, version 6.65* The App doesn’t allow me to add any card to my apple wallet. All it says is, ‘Sorry, weren’t having technical difficulties at the moment. Please try again later.’ It’s saying the same thing for over a month. ### 1/5 — Trash bank *2026-07-16, version 6.65* Useless features forced down your throat and the basic functionality is shakier than a giraffe on stilts. ### 1/5 — Crashing *2026-07-16, version 6.65* Keeps crashing. Please fix! ### 1/5 — Redesign is outdated *2026-07-15, version 6.65* You should be leaning into Liquid Glass UX, your UI resembles 2015. Shocks me that a bank as big as RBC can’t hire the right software team. ### 1/5 — GIBBERISH!!!!!! *2026-07-14, version 6.65* VERY POOR!!!!! ### 1/5 — App not working for investment account *2026-07-14, version 6.65* Unable to get into my investment account. Logged in using Face ID and tried to open my investment account. When I click on the account a screen pops Up and the only working option is to sign back out. Will you cover losses I sustain if I can’t make trades? ### 2/5 — Exigences pour ouvrir RBC mobile *2026-07-14, version 6.65* J’ai un iPhone X, iOS 16.7.16 et cela ne prends plus l’application RBC mobile. Pourtant selon vos informations , cette application devrait prendre encore le IOS 16.4. Mais depuis quelques jours seulement l’application ne s’ouvre plus. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes *2026-08-08, version 6.65* The app crashes whenever I try to open it in the recent days. I'm not sure if there was any updates happened to the app. I need to reopen it a couple times and then it'll work. I'm using iphone 17 and not sure if anyone else facing the same issue. ### 1/5 — Your App Sucks *2026-08-08, version 6.65* RBC sucks ### 1/5 — "Technical issues" for over 5 days *2026-08-04, version 6.65* cant even log in to the app ### 1/5 — So cumbersome to use am going elsewhere! *2026-08-02, version 6.65* Brutally obsolete app. And now they seem to want to scan you dir license and password every time you initiate a transaction. While I understand the anxiety about banking fraud…it seems usability has taken a complete step backward. Every other competitor banking app is FAR easier to use… ### 1/5 — Please improve your app *2026-08-01, version 6.65* Worst app, doesn’t let me verify the card or identity when all the information is correct. ### 1/5 — Horrible customer service *2026-08-01, version 6.65* Card having issues, attempted to reach RBC customer service probably 20 times and not a single response back. God awful service, have been a customer for almost 20 years and will absolutely be taking my money elsewhere, what a disgrace ### 1/5 — Buggy for ID verification *2026-07-31, version 6.65* In attempting to designate my iPhone and iPad as trusted devices, the app asks to scan images of my ID, but the app fails in different ways depending on whether it’s on the iPhone or iPad. On the iPhone, I can never get to the point of scanning my ID because the app says the screen is obscured when it isn’t. On the iPad, I do get to scanning my ID, but upon taking the required selfie, the app suddenly quits. This is an extremely buggy program. ### 1/5 — Stay away go online *2026-07-29, version 6.65* I finally realized why everyone is going to online banking and now so am I along with my whole business. 12:01am they block my business card, I can’t make a purchase in a very critical time. I call… 10 min with some chat bot, finally someone picks up “oh sorry this sorry that” forwarded to security department (25min hold) finally some imigrant picks up again you can’t understand. Now they want, verification it’s me, gave him 5-6 pieces of information (private and confidential) still not good enough for him. So he jumps of the phone comes back 5 min later “well ??? I’m waiting”. I snapped. my bizz, my money, 3h on calls with these ppl and it’s one imigrant after another taking Canadians jobs and can’t even help an RBC customer. Sooo DONE! goodbye RBC you are as bad as rest of the banks now, actually a lot worse because tho others suck at a lot of things, I can still get a human on the phone in under 2 min and I don’t have to be on hold 3h with nothing resolved. You screwed me and my business in the time of need. Online banking here I come and they offer better rates on everything than you guys. All you do is fill your executives pockets from the hard earned money of citizens. Update: more BS - so some kid picks up and 45min later asking questions and he goes “when is the last time you used your physical card”. 🤦‍♂️😂. 2026 and it’s all digital buddy…oh ok no problem bye. Like wtf. 3 days without my business card ### 1/5 — Privacy Be Damned *2026-07-28, version 6.65* Asking for a photo of my driver’s license or passport to verify my identity in the app is a huge privacy issue. I can see no way to circumvent uploading a photo, so every time I login I’m obligated to get a text to confirm it’s me logging in. Scarily invasive ### 1/5 — Worst ever app experience *2026-07-25, version 6.65* Whenever trying to open the app , keep asking to verify either passport or drivers license. After successfully verified, the next day or week again same request. Sick and tired of updating the same information for each time you use the app???? ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2026-08-08, version 6.65* Thank you ### 5/5 — The best services *2026-07-27, version 6.65* 🫶🏻 ### 5/5 — Love the RBC Mobile app *2026-07-02, version 6.64.1* Thank you for designing the most functional, practical mobile app in Canadian banking. I’m a client at other big 5 institutions and RBC is leaps and bounds better than the rest. As for the new 2 factor authentication requirement, i appreciate this update for extra protection. ### 5/5 — Badge count *2026-06-27, version 6.64.1* Why is there no badge count on the app notifications? ### 5/5 — Very convenient and useful app. *2026-06-19, version 6.64.1* More reliable and useful. Highly trusted ### 5/5 — Seamless *2026-06-19, version 6.64.1* Good banking app. Easy to navigate ### 5/5 — RBC Direct Investing *2026-06-18, version 6.64.1* All good and I’m using Jay with Liberty Tax to contact you for my tax information ### 5/5 — Best Banking App *2026-06-18, version 6.64.1* I tried CIBC, Desjardins and National Bank : by far best banking app. ### 5/5 — Great App *2026-06-18, version 6.64.1* Would be awesome if we could deposit US checks. ### 5/5 — Switched from BMO after 17 years *2026-06-18, version 6.64.1* And couldn’t be happier! Got a new Apple 11 watch and more investment options and just overall better service and treated much better than BMO Been using the app for a few months now and no issues whatsoever. Facial scan is good and it’s never crashed or froze etc. Thanks RBC team! So glad I joined :-) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*