# RBC WM Online U.S. — user reviews

> 46 indexed App Store user reviews of RBC WM Online U.S. by RBC Capital Markets, LLC, rated 3.60/5 from 241 ratings.

- Source: https://appshunter.io/ios/app/rbc-wm-online-us/id1303918711/reviews
- App overview in markdown: https://appshunter.io/ios/app/rbc-wm-online-us/id1303918711.md
- Rating breakdown: 5★ 112 · 4★ 36 · 3★ 25 · 2★ 29 · 1★ 39

## What do users think of RBC WM Online U.S.?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use
- 🔒 Secure login
- 👍 Good financial decision making details
- 👍 Well designed
- 👍 Solid app
- 👍 Best website for tracking cash flows
- 👍 Great tool, used daily
- 👍 Works as described
- 👍 Pretty solid app
- 👍 Generally solid
- 👍 Convenient
- 👍 Easy to find information
- 👍 Great app, easy to use

**Cons**

- 🐛 Overcomplicated information
- 🐛 Poor app management
- 🐛 Unconcerned with complaints
- 🐛 Constantly has bugs
- 🐛 Mobile check deposit does not work
- 🐛 Face ID fails frequently
- 🐛 Unstable and doesn't work
- 🐛 Clunky budgeting
- 🐛 Cannot easily connect to CNB
- 🐛 Lacks advisor fee details
- 🐛 Cumbersome security learning
- 🐛 Sub par for cash management
- 🐛 Bill pay is disappointing
- 🐛 Cumbersome, time consuming, not intuitive
- 🐛 Inaccessible with fingerprint
- 🐛 User ID limited characters
- 🐛 Touch/Face ID often disabled

**Commonly reported bugs**

- Login issues after updates
- Face ID not remembered
- Face ID fails frequently
- Error message: 'Something Went Wrong'
- Login process getting buggy
- Manual login not working
- Touch ID not set up on latest iPad
- App adding gains with decimal in wrong place
- Technical error on login
- 2 factor authentication broken
- 'Remember this device' function not working
- Two step authentication required every login
- App crashes after latest update
- Username limited to 9 characters
- User ID below website limit

**Most requested features**

- Consolidated holdings view
- App/token based 2FA
- More charts for tracking
- Ability to view weekly/monthly/YTD performance
- Logout button placement
- Access statements and tax docs from app
- Allow trading of stocks
- Maturity dates of bonds and CDs
- Interest rates on holdings
- Print statements

## Newest reviews (14 of 46)

### 3/5 — Ehhh

*2026-07-31*

I’ve seen better apps but I’ve also seen worse. They really over complicate the information and don’t make it easy to find the information you’re looking for.

**Developer response:** Thank you for sharing your review, we appreciate your feedback!

### 2/5 — Check deposit does not work

*2026-01-07*

Mobile check deposit does not work gives error. Tried uninstalling to see if would fix but did not. Called help desk they could not offer a fix just recommended uninstalling which I already did.

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally.

### 3/5 — A good, basic online wealth management app, but RBCWM is behind the big brokerage firms.

*2025-03-29*

I got used to a consolidated holdings view of a group of accounts at my previous brokerage. I have an IRA and Roth and want a consolidated holdings view. ZI now have to do it manually. There is no reason this should not be an option.

**Developer response:** Dear Customer, Thank you for reaching out to us. To ensure you have the best experience, could you please confirm the current version of the app you’re using? We recommend updating to the latest version, 118.0.0, as it includes performance enhancements.
If the issue persists after updating, our help desk team is ready to assist you further. For personalized support, feel free to contact us directly at +1-800-933-9946.

### 2/5 — Not secure enough

*2024-12-06, version 109.0.0*

Needs to move to an app/token based 2FA. Also, more charts for tracking holdings and earnings would be great.

### 3/5 — Buggy log in

*2024-10-30*

Overall I’ve been happy with the app. But over time the login process has gotten more buggy. It’s gotten to the point where neither Face ID nor manual login work for over a day at a time. Restarting the phone has no affect.

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally.

### 2/5 — Huge Glitch and Clunky Budgeting

*2024-06-08*

I am fairly new to this app. I logged in today to enter transactions into the budget and found that the app is adding gains with the decimal point in the wrong place, making it appear that there were HUGE gains overnight. 

Budget tracking is very clunky compared to what I usually use (YNAB), but my advisor wants me to give this a try. 

As far as tracking investments, I haven’t found a way to see weekly/monthly/ytd, etc like other investment apps or apps like Daily TSP.

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally

### 2/5 — 2 factor authentication is broken

*2023-12-22*

Since the last update, every login requires 2 factor, the ‘remember this device’ function no longer works.

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally

### 1/5 — Log in issue ongoing

*2023-12-21, version 101.7.0*

Each log message is technical issue.    Can’t log in.  Tried deleting and downloading etc.   
junk.   RBC apps in general are inferior to fidelity.

### 1/5 — Two step

*2023-12-15*

Always asking for two step authentication every time i log in. It’s the only banking app of many banking apps i use that does this. Old technology or poorly designed

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally

### 1/5 — Terrible App

*2023-12-13, version 101.7.0*

This app is complete garbage.

### 3/5 — Can’t easily connect to CNB

*2023-09-29*

RBC owns City National Bank yet I can’t easily connect these external accounts via the app because the institution is not supported? Lame. 

Lacks the ability to easily see performance net of advisor fees. 

Learning about securities is extremely cumbersome. Clicking on the security in your portfolio should give you a host of information about it, not just like it’s name and todays change. Lightweight on information generally.

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally

### 1/5 — Problem

*2023-04-13*

It doesn’t work on my iPhone 6.  Every time I try to log in, it says can’t as technical error.  I would love it to work on my phone.  All my iOS updates are current.

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally

### 1/5 — Does not log in

*2023-02-01, version 100.8.0*

Every time I try to log in says there is a technical error. It’s been months since I was able to log in.

### 3/5 — Convenient but would like more details

*2022-02-04*

This shows you most of what you need fairly easily. I wish, however, there were to show changes over time on a more granular level like a plot by day or week. With this app you appear to be restricted to specified time periods (day, quarter, etc.)

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally

## Most critical reviews (10 lowest-rated)

### 1/5 — Poor management of app

*2026-06-09*

They continue to do a poor job with this app. They don’t test and are unconcerned with any complaints or any issues. They need better management and coders

**Developer response:** Dear Customer, Thank you for your feedback. We sincerely apologize for the app issues and understand your frustration. We’re actively investigating and value your input. Please share specific bugs to help us prioritize fixes. Your patience is appreciated as we work to restore your trust. Contact us at +1-800-933-9946 for personal assistance.

### 1/5 — Terrible app

*2026-04-14*

For such a large financial services company, I’ve never had so many issues with a mobile app. I’ve had this app for years and it constantly has bugs that prevents using the app at all. Funny thing is I’ve talked to their QA team through work and they say they haven’t had a bug in years…

**Developer response:** Thank you for your feedback. We sincerely apologize for the app issues and understand your frustration. We’re actively investigating and value your input. Please share specific bugs to help us prioritize fixes. Your patience is appreciated as we work to restore your trust. Contact us at +1-800-933-9946 for personal assistance.

### 1/5 — FIX FACE ID

*2025-09-11, version 116.0.0*

It’s the same old stuff!  Have to re-login after every update!  Never remembers face-id.  Every other financial app manages to remember your 
Face ID BUT THIS ONE!

### 1/5 — Face ID ??

*2025-05-12, version 114.0.0*

Face ID fails frequently!  Have to enter user id and pw constantly. Reset for Face ID and then it fails again.

### 1/5 — Unstable and doesn’t work

*2025-03-31, version 113.0.0*

No matter how I try: android s22 fingerprint, iPad using login credentials - including renewal of credentials I arrive at the same error message “Something Went Wrong. We have encountered a technical problem with your request. Please try again later.” This is not the first time this has happened. In fact it is the rule rather than the exception. BTW I did update the app as instructed.

### 1/5 — Log in issue

*2024-11-28*

Since latest update login with Face ID has glitch, Face ID automatically logs back in unless you cover the camera or turn the phone away from your face.

### 1/5 — Worst app I ever used

*2024-11-07*

This is the worst app I have ever used in my life. Slow doesn’t load. Disconnected my data from other accounts. Took away ability to view specific trades. Nightmare of an app.

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally

### 1/5 — Miserable

*2024-08-03, version 102.1.0*

Older app crippled by pop up offering newer app not compatible with my Apple phone. Cannot get rid of pop up. Backwards to the future.

### 1/5 — Touch ID still doesn’t work!!

*2024-06-28*

After latest update you still can’t set up Touch ID on latest iPad running latest iPad iOS.

### 1/5 — Can never get in

*2024-01-05*

App just encounters an error every time I tried to log in. Deleted it, redownloaded, nothing.

## Most praised reviews (10 highest-rated)

### 5/5 — RBC Mobile App

*2026-08-02*

The RBC Mobile app makes it very easy to link external bank accounts and transfer money. The setup process is straightforward, accounts can typically be linked in just a few minutes, and once connected, moving funds between institutions is simple and secure. The app is intuitive, reliable, and one of the better digital banking experiences available for clients who regularly transfer money.

**Developer response:** Thank you for taking the time for sharing your positive experience with the App.

### 5/5 — Solid app.

*2026-06-02*

This is a very useful app. with plenty of details allowing good financial decision making. The secure login gives me confidence that my info and finance info are protected. This app. is well designed and easy to navigate through multiple accounts and in my opinion better than Charles Schwab app.

**Developer response:** Dear Customer, Thank you so much for taking time to review and rate our app! We appreciate your feedback

### 5/5 — Face ID Fixed

*2024-12-04, version 108.0.0*

Good job people!

### 5/5 — Best web site for tracking monthly cash flows

*2024-01-03*

I have compared to Merrill, Fidelity,Schwab and none come close to the simplicity and detail of tracking current and projected income on monthly and annual income.

**Developer response:** Dear Customer, Thank you so much for taking time to review and rate our app! We appreciate your feedback.

### 5/5 — Excellent App

*2023-06-29*

I’ve used this app for untold years! It’s a great tool and I use it almost daily. Thank you for sharing this with account holders.

**Developer response:** Thank you so much for taking time to review and rate our app! Team is happy to hear we hit the mark for you and hope to continue the same. Thank you, RBC WM Online Team

### 5/5 — Works as described

*2021-10-30, version 97.0.0*

I use this app almost every day, the information I am looking for is almost always available.

**Developer response:** Thank you so much for taking time to review and rate our app! Team is happy to hear we hit the mark for you and hope to continue the same. Thank you, RBC WM Online Team

### 5/5 — Wow this is a great app!

*2020-09-02, version 90.0.0*

Everything I need clearly laid out and easy to find. Well done, RBC!

### 5/5 — Easy to use

*2019-12-06, version 5.1.0*

Great app. Easy to use!

### 4/5 — Generally solid, but needs a few tweaks

*2023-04-01*

This is a good app for amateur investors, but it needs to take a couple of hints from the truly consumer-oriented apps like Schwab and Fidelity.

There should be a simple, obvious way to look at historical results at least for 1d, 1wk, mtd, 1 mo, ytd & life of acct. They should be available for the account as a whole and each individual sub-account within the main account.

**Developer response:** Dear Customer, Thank you for bringing this to our attention. We are genuinely sorry to hear your experience with the app didn't match your expectations. We'd love the opportunity to investigate your feedback further and make things right. Please reach out to us directly at +18009339946, so we can assist you personally

### 4/5 — Pretty solid app

*2021-08-18*

The app works as expected and rarely glitches. 

It would improve the app to: 1) Allow logout by clicking the human head icon at the top right corner of the app. It’s currently at the very bottom of the “More” tab, which requires users on smartphones to scroll down to access it. Most apps use the top right or left corner for placement of the “Logout” button; 2) Please add the ability to access statements and tax docs from the app. As people - especially senior citizens - move away from owning laptops, this is important.

**Developer response:** Hello JohnnyRoseburg - Thank you so much for taking time to review and rate our app! We appreciate the feedback and will surely consider it for future enhancements.
Thank you,
RBC WM Online Team

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*