# RBL MyCard — user reviews > 55 indexed App Store user reviews of RBL MyCard by RBL Bank Ltd, rated 2.20/5 from 45 ratings. - Source: https://appshunter.io/ios/app/rbl-mycard/id1094968214/reviews - App overview in markdown: https://appshunter.io/ios/app/rbl-mycard/id1094968214.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 3 · 2★ 7 · 1★ 25 ## Newest reviews (16 of 55) ### 1/5 — Extremely Disappointed – Constant Errors and No Response from Customer Care *2024-08-21* I've been using the RBL Bank app primarily for managing my credit card, but for the last 7 days, the app has been completely unusable. Every time I try to access my credit card details, I get an error message saying, "We apologize this service is temporarily unavailable. Please try later." This has made it impossible to check my balance, view my statements, or make payments. To make matters worse, I have contacted customer care multiple times and even sent two emails, but I have not received a single response. The lack of customer support is frustrating, and it's unacceptable for a banking app to be this unreliable, especially when dealing with financial services. I'm giving this app less than 1 star because it's been nothing but a headache. If you're considering using this app, be warned that it may not work when you need it most, and don't expect any help from customer care **Developer response:** Hello, we regret the inconvenience caused to you. To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at cardservices@rblbank.com with the detailed feedback to enable us to assist you in this regards. RBL Bank ### 1/5 — Poor app *2024-06-08, version 4.120* When trying to pay the amount its showing failure and they charging late payment such a pathetic app ### 1/5 — Failure *2024-04-25* Can’t make payment for bill generated. choose any option It says failure. It’s just to see the transaction only **Developer response:** Hello PVinodkumar, we regret the inconvenience caused to you. To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at cardservices@rblbank.com with the detailed feedback to enable us to assist you in this regards. RBL Bank ### 1/5 — Fraud Bank with their fraudulent app. *2024-02-03* First they nag the hell out of you to apply for a credit card by advertising a card that is entirely different from the one you are actually applying for. They claim that the card is an entirely lifetime free one. They will lure you in with the rewards and perks that card will entail. On asking what’s the catch, they will reply that this offer is only for a select few customers such as you. After you receive the actual card that is when you will realise the level of scam that this bank is shamelessly being a part of. None of the advertised perks will show up with the card documents and they have designed the app in such a way that the bonus reward points that comes with even the bogus card will never show up in the app. Every time you click on the rewards section, the message that “Something wrong has happened. Please try again later.” will pop up on your screen. I will proceed against them by registering a complaint with the ombudsman. These scamsters should stay off the market. ### 1/5 — Is the customer support outsourced? *2023-10-05* Severely lacking training. Even after sharing screenshots and explaining the UI issue of the keyboard being stuck during registration, this is the response from support: We would request you to clear your browser history, cookies, cache and re-try to login RBL MyCard App with latest version 3.121 for Android and IOS 4.111 for Apple. ### 1/5 — Bug Complaint: Bajaj RBL Credit Card App *2023-10-04, version 4.111* The Bajaj RBL Credit Card app is a handy tool for managing my credit card account, offering great features and convenience. However, there's a minor bug that needs attention: I was unable to send a verification message due to a screen freeze with the keyboard, making it impossible to tap the send button. It's a small hiccup, but it can be frustrating. I kindly request the development team to fix this issue for a smoother user experience. Overall, I'm satisfied with the app's functionality, and I hope this bug can be swiftly addressed. ### 1/5 — Don’t change your device if you’re using this app! *2023-09-27, version 4.111* Tried to register on new device and the sms screen is not letting me send sms to verify. Luckily hadn’t deleted the app on my older device. Fix it soon! ### 1/5 — Can’t even register card due to UI issues *2023-09-25* The app is so poorly built! I can’t register my my card because the keyboard covers the bottom half so verification message cannot be sent. ### 1/5 — couldn't get past the registration screen *2023-09-24* i am really disappointed in the app interface that it doesn't allow to navigate on the message verifying screen as the keyboard doesn't go away, thus i am unable to use the application so far, i urge the developers to fix this issue as soon as possible. it will be appreciated. ### 1/5 — Scammers *2023-09-07* The app has been unresponsive for last few days, everytime I try to login it keeps saying ‘Seems like we’ve hit a snag. Give it a few minutes, try again.’ Its been days and they keep sending sms asking me to pay the due amount in time. The worst part is, the app used to be unresponsive exactly during the due dates before so that it gets affected on customers credit score if they can’t pay the due on time. I don’t know how RBI is letting this bank operate and they keep stealing money from the people one way or the other. People who just bought the credit card, please don’t download this app and register it. Just return it to them or throw it away. Never fall into the trap. There’s no option to give negative rating or else I would have given the lowest negative rating possible. ### 1/5 — Not logging *2023-06-23, version 4.106* poor app ### 1/5 — Latest update has ruined it! *2022-10-22, version 4.98* The latest update doesn't allow VPN and a whole lot of other things to sign into the app. I am abroad and now I can't sign in because they need me sent an international message for which I have to buy a roaming plan. I am using from other banks such as HDFC, SIB and SBI without any issues. I love that you are taking security measures but just keep it real. At least give the consumer to opt out if they want to. If I can't use it there is no point in keeping it and I will have to cancel my card.🤷🏻 ### 1/5 — RBL change the Strategy improve the QUALITY SERVICE *2022-09-27* Experiencing cheap services. Amount gets debited from the other Account but Rbl shows error in payment. All the possible ways are tried to make payments but all the time I’m experiencing worst response and panic because the transactions. 3rd class service. Certain times Though everthing goes right amount gets credited after 48-72 hours of transactions. What should the customer expect to do as per the RBL service providers?. When amount debited from Card for any usage sms alerts are as fast as thunder. But when tries to clear the statement dues my god such agreat tourcher. Are you employing literated candidates or Educated fools to run this? And both the mobile app and online service are such slow and app usage is like solving a puzzle ### 1/5 — App Issue *2022-07-04, version 4.89* The App does not login after first attempt it take 4 to 5 attempts even more to login and after logging in it throws an error message and logs me out.. App needs more enchancents. ### 1/5 — Worst Bank. Don’t go for it. *2022-03-10* Once they blocked my card saying that I dint use it for 3 months without getting my consent. I was not even informed about it. One fine day when I wanted to use the card, I couldn’t. When called them, they told it is blocked because I dint use it. I did not even get any email or text regarding this. I requested and escalated all the way to get it unblocked but at every level they told it can’t be blocked and before blocking they even collected the annual fee of 5k. After they receive it, they blocked my card. Totally unethical. They again activated my card only to collect the annual fee for the following year. Also They keep harassing you for payment even if you provide them an ETA for payment. They say it is a system generated call and you keep getting calls continuously for every minute. Seriously a worst experience that made me feel why did I even choose to get a card from this bank. I will not recommend this bank to anyone. ### 1/5 — Scammers and cheaters *2022-01-07* I have never seen a company this size cheating customers like this. How many times u try to reach them you will never find an option to talk to their customer service agents. While giving out credit card they will say its completely free no hidden charges nothing but once u agree and get that card you will be charged with anually fee late fees processing fee taxes and many more charges. I took a credit card never ever used it till now but i have paid 7k so far without getting a proper response or bill from them!!!!!!! Cheaters!!!!! I also receive emails and text msg that this will Impact my cibil score we dont make the payment ontime because of which without any other option i have made payments!!!!!! GUYS PLEASE NEVER FALL FOR THIS SCAMMERS THEY WILL SCREW YOUR HAPPINESS!!!!!! Bajaj rbl card team please stop this nonsense ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed service *2026-03-14* I have been a customer of RBL Bank for almost 7 years, and this has been a very disappointing experience recently. In all these years, I have maintained my credit card account responsibly and had only one instance of delayed payment. However, the way the bank handled this situation was completely unacceptable. Instead of communicating professionally, I started receiving continuous and aggressive calls, similar to the behavior seen with loan app recovery agents. The tone and frequency of these calls felt like harassment rather than customer service. This kind of treatment towards a long-term customer is extremely unprofessional and disrespectful. A reputed bank should maintain basic standards of customer communication and dignity, especially with customers who have a long relationship with the bank. Harassing calls for a single delay is not justified and reflects very poorly on the bank’s customer handling policies. I am extremely disappointed with this experience and strongly urge RBL Bank to review its recovery practices and train its agents to behave professionally. Customers should not be treated in such a disrespectful and pressurizing manner. **Developer response:** Hello, we regret the inconvenience caused. For security reasons, please write to us at cardservices@rbl.bank.in with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "2018514" to enable us to assist you in this regards. Regards, RBL Bank. ### 1/5 — Worst Credit Card Do Not use This Credit Card. *2025-10-23* I am using this credit card from few times and I have noticed they are silently applying the additional charges to customer the app is not worthy if you see the statement that is not clear you will not understand how much you have swiped this card and how much you have paid the customer support is not that much helpful even they not able to differentiate between financial charges & overdue charges from last 6 months they have charge me more that 10 K financial charges on 25 / 30 K principal amount additionally overdue charges minimum of average 2 K to 3 K I requested for the old statement they don’t have I am sure in last 6 months they have only take 60 % of my money back in name of other charges , financial charges and principal amount is still the same. Very pathetic please block / closed this card today or else you will be trapped.I used a lot of card but this card experience is horrible. Don’t trust on sales person or on customer support they will fool you - after reading this you still think to use the RBL CC all the best guys. **Developer response:** Hello, We regret the inconvenience caused. For security reasons, please write to us at cardservices@rblbank.com with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "1945439" to enable us to assist you in this regards. Regards, RBL Bank. ### 1/5 — New update Fail *2025-08-11, version 4.139* The new update of the app is such a big fail. There is nothing new to offer and the worst part is payments made to loans are credited to credit card. There is nothing new way to retrieve the payments nor track service requests. ### 1/5 — Fraud Bank, Fraud Application *2025-07-04, version 4.135* I’m using this application for credit card and loan account is totally useless, there is no information of your paid Installments of your loan and if you email them they send you wrong data of your pending loan. The department is totally uneducated and this application totally useless. ### 1/5 — Not working as expected *2025-05-18* Even after updated the latest version of iOS App, it’s still asking to update it **Developer response:** Hello, We regret the inconvenience caused. Please write to us at cardservices@rblbank.com with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "1840315" to enable us to assist you in this regards. Regards, RBL Bank. ### 1/5 — Loging *2025-05-04, version 4.133* If we are Out of country and app gone logout automatically and we. Try to re register it. But. Its send. Pop message for sms. Its. Most. Of. The time. No possible. Send pop messages. Back. If we already. Register why again and. Again. Its hilarious ### 1/5 — RBL DOESNT CARE *2024-12-11* I wouldn’t be surprised if RBL’s credit card or even their banking business is eventually taken over by one of India’s top 5 banks. Despite being a loyal customer who pays bills on time, including annual and joining fees, I am left frustrated with their lack of customer support. RBL makes it nearly impossible to connect directly to customer care. Instead, they push customers to their chatbot, ironically named RBL Cares. In my experience, it should be renamed RBL Doesn’t Care. When you escalate to their grievance redressal system and request a callback, the call disconnects within seconds as soon as they hear the reason for the complaint. I’ve faced this multiple times. Recently, I needed to update my phone number. Despite logging into their website, navigating the RBL Cares chatbot, and exploring every possible option under profile update, I couldn’t find a way to do it. I’ve called customer care three to four times, only to face the same evasive behavior. It feels like RBL deliberately avoids direct customer interactions to cut costs. But cost-cutting at the expense of customer satisfaction is a recipe for disaster. This bank has no future if it continues down this path. My rating: 0.5 stars (Unfortunately, I had to give 1 star as there’s no lower option). **Developer response:** Hello Ranjeet, we regret the inconvenience caused. Request you to write to us at cardservices@rblbank.com along with your contact/query details and mention reference number (SM-1750828) in subject line while initiating mail to us or write to us vide https://bit.ly/3z9QtwN. Regards, RBL Bank. ### 1/5 — Extremely Disappointed - Constant Errors and No Response from Customer Care *2024-11-10* I've been using the RBL Bank app primarily for managing my credit card, but for the last 30 days, the app has been completely unusable. Every time I try to access my credit card details, I get an error message saying, "We apologize this service is temporarily unavailable. Please try later." This has made it impossible to check my balance, view my statements, or make payments. To make matters worse, I have contacted customer care multiple times and even sent two emails, but I have not received a single response. The lack of customer support is frustrating, and it's unacceptable for a banking app to be this unreliable, especially when dealing with financial services. I'm giving this app less than 1 star because it's been nothing but a headache. If you're considering using this app, be warned that it may not work when you need it most, and don't expect any help from customer care **Developer response:** Hello, we regret the inconvenience caused. Request you to write to us at cardservices@rblbank.com along with your contact/query details and mention reference number ( 1732847) in subject line while initiating mail to us or write to us vide https://bit.ly/3z9QtwN. Regards, RBL Bank. ### 1/5 — Only bugs *2024-09-25* There is a problem in new update hang hang hang **Developer response:** Hello, we regret the inconvenience caused to you. To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at cardservices@rblbank.com with the detailed feedback to enable us to assist you in this regards. RBL Bank ### 1/5 — What monstrosity is this? *2024-08-24* I wonder did anyone in RBL even tested this app. Getting past registration itself is a big problem. **Developer response:** Hello Ravi, we regret the inconvenience caused to you. To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at cardservices@rblbank.com with the detailed feedback to enable us to assist you in this regards. RBL Bank ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome fast app needs some feedback! *2020-11-08* Your banking system is fast ,I have used this app since two months it’s perfect but what I have understand is you need the feedback to know what are the things that could make the app better, it needs few things Such as:- • verify number while registration only works with physical sim not e-sim , that’s need to be solved • notifications shall show when the card is getting blocked or unblock and any other things that is changing by back end team • at night time once you switch off , and then unblock the card , it’s automatically switches off , that bugs need to be solved. •Your app need few more things such as permanent blocking option which is not present, had to call customer care, • replacement of card if a customer needs- option •Feedback and mail option in the app if a customer want to connect the customer agent, thus mailing system in the app would be perfect. RBL is a great bank , no complains, it’s doing well , needs some feedback and innovative ideas to attract that’s all! Happy to use your services! ### 4/5 — FROM WORST TO WOW! *2020-08-13* LATEST REVIEW: KEEP IT UP FINALLY NICE DESIGN WORKING PROPERLY NO ISSUES INAPP Bill PAYMENTS NICE INTERFACE NO LAGS NICE. SMALL FEEDBACK, I have two RBL Cards of which, BOTH have single Credit Limit. But this app shows same Credit Limit for each card, which becomes confusing. Anyways, I LOVED UPDATE. PLEASE DON't RUIN IT BY ADDING MORE NEW UPDATES ITS WORKING TOTALLY FINE. iOS 13.5.1 iPhone 7Plus PAST REVIEW: After 1 year of Negative Feedback's, they have improved just 1% out of 100% such a waste Bank. Investors please beware, this Bank seems Overhiped, its basically nothing from inside. Simply, login to their netbanking, its as good as waste. Even a good kid programmer will design it way more better then this Bank can even do. If there a BALTI AWARDS for such, RBL Bank & Card app will come first every time. SUCH a worst Bank. Closing branches. No Product Management, to get app issues, & especially design. How did this Bank, approve such UI, such a flop app. I have raised so many feedback & complaint email. You know what, YOU GET A CALL FROM A CUSTOMER CARE PERSON, IT ASKS WHAT YOUR COMPLAIN. & APOLOGIES. & every time do the same. BUT YOU NEVER SEE ANY CHANGE. NEVER. **Developer response:** Dear Sir, We regret the inconvenience caused to you.To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at rblcard@rblbank.com with the detailed feedback to enable us to assist you in this regards. Warm regards, RBL Bank ### 3/5 — Aap is good now but payment options *2020-05-02* Aap is better now but only concern is we don’t have options to pay our rbl credit card payment through other debit cards like their is only few banks registered but no options to select axis bank cards how to proceed and make payments???? ### 2/5 — Critical issues and Long-awaited Updates Needed *2025-05-23* I'm using your app, RBL MyCard, and I've been experiencing issues from the first day. For instance, when I use Face ID to open the app, it freezes and nothing happens, forcing me to close the app and restart it. After the most recent update, the app now crashes upon launch. For the past two years, the rewards section has been displaying a message that the milestone section will be available "shortly," which feels like a never-ending wait akin to certain government schemes that take years to complete. I urge you to address these issues promptly. If these problems persist, users may eventually stop using the app. **Developer response:** Hello, we regret the inconvenience caused. Please write to us at cardservices@rblbank.com with the details of the issue faced so that we can have the same investigated and closed. Please do mention the following in the subject line: SM- "1842520" to enable us to assist you in this regards. Regards, RBL Bank. ### 2/5 — Application. not working *2023-11-04, version 4.112* My RBL bank Application is still not working. ### 2/5 — Failure in some operations *2023-09-28* Failure in mobile verification as does show send button in phone and keyboard remain in front ### 2/5 — Device verification failed *2023-09-25, version 4.110* Not able to send the message to verify the device. The screen is stuck with the keyboard and not able to tap on the send button. ### 2/5 — Pathetic *2020-10-01* This bank is more eager than other banks when it comes to pushing or upselling their credit cards to customers but zero, rather negative, when it comes to customer service. The app was working fine for me till September 19, after which it suddenly started asking me to verify my mobile number by sending an automated SMS. And of course, the SMS gets sent every time but then the number fails to get verified. This is despite having my mobile number being verified as per the bank records. I raised this with customer service last week but no response yet. And I’m not even able to check my card summary on any their net banking platform apart from this badly done app. Very disappointed to see such a shoddy approach to technology in this day and age. **Developer response:** Dear Sir, We regret the inconvenience caused to you.To enable us to resolve your issue to your satisfaction, we would require some more details. For privacy reasons, we request you to send us your contact details by writing to us at cardservices@rblbank.com with the detailed feedback to enable us to assist you in this regards. Warm regards, RBL Bank ### 2/5 — Disgusting Touch ID pop up *2020-07-12* Activate Touch ID and u gone Logout pops up, cancel pops up Forced to minimise and swipe exit every time Blood suckers CC BFL RBL fraudsters ### 2/5 — problem with bill desk in rbl my card app :( *2018-08-01, version 2.8* problem to make a payment for a bill throught HDFC net banking from 6months please fix this issue , thanks .. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*