# RBS Premier Black — user reviews > 17 indexed App Store user reviews of RBS Premier Black by NatWest Group plc, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/rbs-premier-black/id1474639589/reviews - App overview in markdown: https://appshunter.io/ios/app/rbs-premier-black/id1474639589.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (4 of 17) ### 1/5 — Rubbish *2020-09-03* Having tried several times to login I have given up now.Keeps saying working on app and re directing. Avoid and save yourself the time and effort. very poor and disappointing, if I could have given 0 stars I would have **Developer response:** Hi Adam, sorry you’re having a problem accessing the app. Please could you email me your membership number at membershipservicesapp@cxloyalty.com and I will look into this for you as all Black account customers should be able to access the app if they’ve registered with Membership Services online. Thanks Melissa ### 1/5 — Poor. Very poor. *2020-02-27* A very poor effort from a company with presumably a large IT team and expertise. For example, it is not obvious, if at all possible, to search for a concert by location. Only sort an entire list (which is useless) and is not helpful unless one is looking to search for a specific concert name. Would it not be helpful to apply more search criteria (like almost ever other website/app) to be able to browse and look for concerts in a specific area that I might not know about? **Developer response:** Hi Olly77, Thank you for your feedback. Sorry you felt your experience was sub-standard. We're always looking at how we can improve the app experience, so thanks for the feedback, we'll take it on board and look for ways we can improve the search functionality for concerts. Best wishes ### 1/5 — Won’t open *2019-11-06* Can’t sign in, directs me to online site where I can sign in. ### 1/5 — Very Poor *2019-10-27* This app is very clunky and simply takes you to the webpages for the benefits and you have to log in each one. Might as well just go to the website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful UX *2026-03-18* Can’t scroll or engage in any buttons, menus or features. Don’t have any issues on any other site or app. So much good content that you can’t get to. Absolute doggers. **Developer response:** Hi, we’re sorry to hear you’ve experienced problems using the app. Please email us at enquiries@membershipbenefits.rbs.co.uk or call 0345 266 8801, and we will do our best to assist you. Thank you. ### 1/5 — RBS Private Black Holder *2025-12-31* Awful awful app - I can’t believe it has stayed so bad for all the years I have used it. Search function for tickets awful, doesn’t save info to speed up transactions. So poor. **Developer response:** Hi we are sorry to hear you've had problems using the App. Please could you email us at enquiries@membershipbenefits.rbs.co.uk and we will try and assist, thanks ### 1/5 — App will not accept reset password *2025-04-15* Utterly sick of this. App does not accept saved password. When you follow links to reset, and do so via a confirmatory email it still won’t accept reset password. **Developer response:** Hi Rowgerwulff, we are sorry to hear you've had problems using the App. Please could you email us at enquiries@membershipbenefits.rbs.co.uk and we will try and assist, thanks ### 1/5 — Ticket booking useless *2025-01-03* Terrible app. Awful UI. Event search function just doesn’t work. Bring back the web pages please! I always end up phoning the call centre to book tickets because the app is so bad (even so, I persist in hope that it will be fixed one day!) **Developer response:** Hi teehom75, we are sorry to hear you've had problems using the App. Please could you email us at enquiries@membershipbenefits.rbs.co.uk and we will try and assist, thanks ### 1/5 — Does not work after update *2023-09-26* Used to be a good app to help see where I can get these extra rewards but now app has been ‘undergoing maintenance’ for the last 2/3months **Developer response:** Hi Keysso. Sorry to hear you've had trouble using the app. Please try updating it, as there is no maintenance work that would affect your access. Thanks ### 1/5 — Not a good experience *2023-08-17* Really only use this app for booking tickets because it’s a genuine saving when done this way. But what a faff it’s almost worth paying the extra to avoid the issues. You largely end up phoning in to try and sort it and even then the people you speak to struggle to help if you call when the admin team have finished. When you are able to book tickets they seem to book them with their own email address and then send them on to you. I’m still waiting for the e tickets for an event next week. They’ve confirmed they have them but so far haven’t been able to send them to me. It’s for a festival and so you can imagine how unnecessarily complicated this makes things. All up the customer experience for the service and the performance of this app fall short. Think carefully before relying on it and the company that run the service for RBS if you are generally short of time. Does make you wonder if the fee for the account is worth it. **Developer response:** Hi MacGoober. Sorry you've had a bad experience booking your tickets. If you'd like to email us at membershipservicesapp@capillarytech.com, using the email you use to log in to the app, we will be able to follow up with the ticket booking team to make sure your tickets are on the way. ### 1/5 — Utter Rubbish *2023-02-19* I’m afraid to say this app is completely hopeless. Can’t even access it. First it tells me I have a registered account, which I wasn’t aware I had, so I then attempt to reset the password - it tells me this has happened - and then when I try to log on it tells me my details are incorrect. Utterly rubbish service for a premier banking application. **Developer response:** Hello. Sorry you're having trouble accessing the app. Please email us at membershipservicesapp@tenerity.com, using the email address you registered with Membership Services and we'll look into it. Thanks ### 1/5 — Poor bank. Kennedy *2023-01-04* I can never get satisfaction when money has left my account without my approval.16 28 05. 11591425. Some use having a black account Send to head office **Developer response:** Unfortunately we can only help with app related comments. For any banking questions please contact us directly, you can find all the details at https://www.rbs.co.uk/support-centre/contact-us.html ### 1/5 — App not working since updating. Cannot even log on *2022-11-08* When you fill in your chosen airport,dates and times the find parking button just doesn’t work. A fix for this would be good! **Developer response:** Thanks for getting in touch Missyamc. Sorry you had problems using Airport Parking – this was a known bug which has now been fixed. If you have any further issues please email me at membershipservicesapp@cxloyalty.com. Thanks Melissa ### 1/5 — New update doesn’t help.. *2020-11-04* Can no longer log into the app since update ?? **Developer response:** Hi BrightonAngryBirdsAddict, please email us at membershipservicesapp@cxloyalty.com, using the email address you have registered with Membership Services and we'll look into this for you. Thanks Melissa ## Most praised reviews (3 highest-rated) ### 4/5 — No longer works after update - however Sorted *2020-06-27* No longer works after update. Just crashes. However this has been sorted by developers. Thanks **Developer response:** Sorry you're having problems using the app Grmpf & pff. There is a fix in place and will be released by the app store shortly. In the meantime if you’d like to use the app, please delete it from your phone and reinstall via the App Store. You’ll need to enter your username and password again. If you have any further problems getting access to the app, please let us know by emailing us at membershipservicesapp@cxloyalty.com. ### 2/5 — Unreliable *2026-06-19* Went into this app to update 2 phones, to find the other phones covered have disappeared. Spent ages trying to find others, nothing found. Tried to re-add but couldn’t as they are apparently already registered somewhere ! Decided to login to website, and there’s all the phones listed. In summary, not to be trusted. I’ve deleted app and will stick to the website **Developer response:** Hi, we’re sorry to hear you’ve experienced problems using the app. Please email us at enquiries@membershipbenefits.rbs.co.uk or call 0345 266 8801, and we will do our best to assist you. Thank you. ### 2/5 — Poor Interface and search *2024-11-10* Doesn’t scale to my iPhone and won’t scroll for buttons off screen. Search capability on events particularly bad. No useful filtering so just a long list. **Developer response:** Hi Another Scot. Sorry to hear you've had trouble using the service on your mobile phone. Please email us at enquiries@membershipbenefits.rbs.co.uk with screen shots of your issue and we will come back you, thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*