# RE App — user reviews > 382 indexed App Store user reviews of RE App by HTC Corporation, rated 1.80/5 from 62 ratings. - Source: https://appshunter.io/ios/app/re-app/id923960562/reviews - App overview in markdown: https://appshunter.io/ios/app/re-app/id923960562.md - Rating breakdown: 5★ 8 · 4★ 4 · 3★ 1 · 2★ 6 · 1★ 43 ## What do users think of RE App? Overall sentiment: negative **Pros** - 📷 Unique compact camera design - 💧 Waterproof and durable construction - 🎥 Good video and photo quality - ⏱️ Time-lapse functionality - 👁️ Live view capability - 🔄 Discreet form factor for candid shooting **Cons** - 🐛 WiFi connection fails frequently - 📱 App crashes and freezes regularly - ⚠️ Incompatible with newer iOS versions - 🔌 Abandoned product support - ⏳ Slow and laggy performance - 🔐 Password reset issues - 📥 Cannot save/export photos reliably - 🔋 Battery drain issues - 🌐 Backup to cloud services broken - 📐 Not optimized for larger screens - 🔗 Complex connection process required **Commonly reported bugs** - App does not connect to camera WiFi after iOS updates - Photos disappear after saving to phone - App crashes when exporting to camera roll - Date/time metadata incorrect on photos - Google Drive and Dropbox backup authentication expired - Live streaming Google authentication fails - App hangs on loading screen indefinitely - Bluetooth and WiFi connection drops unexpectedly - Cannot download videos or photos from camera - App crashes on iPhone 6+ and larger screens - Factory reset does not resolve connection issues - Password prompt appears despite correct credentials **Most requested features** - Update app for iOS 13+ compatibility - Self-timer and countdown functionality - Shutdown/power-off feature - iPad app version - Manual camera mode and exposure controls - Facebook Live and Periscope streaming - OneDrive backup support - Apple Watch app - Volume button photo control - Improved live view quality - Simplified WiFi connection process ## Newest reviews (17 of 382) ### 2/5 — How to reset password *2023-05-30, version 1.5.5865* How to reset password ### 1/5 — Can’t connect to ios 14.7.1 *2021-10-24, version 1.5.5865* Please update. My RE cannot connect. Thanks. ### 1/5 — 瘋狂轉圈圈 *2021-10-15, version 1.5.5865* WiFi都連上了，開程式一直鬼打牆 ### 1/5 — After iPhone ios 10 update the re cannot connect to mobile *2021-10-02, version 1.5.5865* Please update the apps. After iOS 15 I cannot link up the htc re at all and access to the camera and whatever photo taken with it. It had been a good camera to me for years ### 1/5 — 到底 *2021-09-30, version 1.5.5865* 只要還有人在用就要繼續維護吧⋯⋯不然以後誰敢買可以加產品！I don’t think you’ve fixed the bug “re cannot connect to wifi!!” ### 1/5 — Unable to Connect - iOS 14.7.1 iPhone 12 *2021-09-02, version 1.5.5865* This app does NOT connect wirelessly to my HTC RE camera. I am using a brand new iPhone 12. I have tried all the troubleshooting solutions provided and NOTHING. I had no issues with my old Android Samsung Galaxy S8. Is there an app update? Is the wireless on the camera bad? Please fix!!!! ### 1/5 — Connessione app-telefono *2021-08-08, version 1.5.5865* Non riesco più a connetter la re-cam all app con il mio iPhone 12 pro max ### 1/5 — Shame on HTC *2021-07-27, version 1.5.5865* Great camera, got software abandoned by HTC ### 1/5 — Hard reset on iOS *2021-07-11, version 1.5.5865* I can’t reset the password with the iPhone again! Please fix it ASAP ### 1/5 — 超爛的產品 *2021-07-05, version 1.5.5865* 無法連線，真的超糟糕，而且完全不想修復是怎樣😂☝️ ### 1/5 — Newest Update Still Doesn't Work *2021-06-16, version 1.5.5865* I absolutely love this camera but the app still doesn't work for iOS 14 devices. Please fix the bugs on this app! ### 1/5 — Crap *2021-05-15, version 1.5.5865* This used to be my go to cycling camera. I own 2, they are now useless. The pictures won’t download to my Iphone. There are no updates to fix this. Crap service. ### 1/5 — 連一顆都不想給 *2021-03-02, version 1.5.5865* 真的爛透了！一直當在那是怎樣啦！不能看鏡頭自拍我習慣了沒差！但現在不能連手機一直在那轉圈圈還一直跳掉找不到相機！要看照片要拔記憶卡插電腦！是越活越倒退喔！ ### 1/5 — Connection issue *2021-02-10, version 1.5.5865* I understand it need the WiFi to connect but after I connected to the WiFi and go back to the app, it just keep looping and waiting! I hope you guys can fix this issue. I try factory reset but it did not help! Please test it and give us the easy way to connect! Thanks! ### 1/5 — Still Failed to connect Wifi for IOS13.1.2 or above *2020-12-10, version 1.5.5865* Why the last update still not yet fix the problem of disable to connect Wifi? How long have to wait for the next update? Is this the service that we should deserve for buying your camera? Can you fix the problem immediately ? ### 1/5 — Not working after ios 13 onwards *2020-10-31, version 1.5.5865* Plz fix and release new version ### 1/5 — 一直連不上 *2020-10-17, version 1.5.5865* 現在是怎樣一直連不上是打算擺爛了尼至少可以回復以前那樣啊⋯⋯原本i6還連的到現在連連線也沒辦法是打算放棄了啊⋯⋯ ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to connect the app with RE camera *2025-03-29, version 1.5.5865* Now it doesn’t get connected to the camera any more, pls resolve the issue asap ### 1/5 — It used to work. *2023-09-17, version 1.5.5865* HTC completely dropped the ball about 10 years ago when they were on top with their android phone, but then failed to innovate and lost all the market share. Seems like the same level of incompetence has been applied to this application because it doesn’t work. The app shows that it’s connected to the camera, but it keeps prompting me to join its wireless network. Tried reinstalling the app deleting the camera manually switching to the HTC RE access point, nothing works. ### 1/5 — Please update your app *2023-03-01, version 1.5.5865* Love this camera. Had to keep my old iPhone 6 to be able to use the app. I have 2 of these cameras. They are the best to take videos during dog trials and training. Still working great after 9 years. Please update you app so I can use my latest iPhone to access. Wish HTC hasn’t had discontinued this camera. It is the best and simplest one to use. ### 1/5 — Bad reputation *2022-07-16, version 1.5.5865* This company in TW is no longer running the business, as a result they let their product and app become a rubbish ### 1/5 — Cannot connect to iOS 15 *2022-06-21, version 1.5.5865* App is not compatible anymore. Please continue to improve the app. ### 1/5 — iOS15.4で使えない *2022-03-28, version 1.5.5865* もう見捨てられたのか？ ### 1/5 — Outdated *2022-03-25, version 1.5.5865* I found my old RE and wanted to see if It could still be used. There wasn’t much in it but the app is so outdated that I can’t actually check the old pictures through my phone. ### 1/5 — re problem *2022-03-21, version 1.5.5865* cannot connect to wifi from iphone... don't know why... ### 1/5 — Update App! *2022-03-08, version 1.5.5865* Please update the app! This camera is still usable and takes good enough photos but the app is useless. THANK YOU! ### 1/5 — 1 more rubbish created since app not support *2022-01-11, version 1.5.5865* HTC RE is my favorite portable cam, even in 2017 when I went Aus, i take many good pics by using it. As the app no update since 20xx, the cam was placed in somewhere in my room, it become a rubbish! its was a waste and i really hope the app creater activate the app so my cam can be used again for its has a portable function better then a iPhone. ## Most praised reviews (10 highest-rated) ### 5/5 — Pour quand une Maj ? *2022-09-23, version 1.5.5865* When you will make a new version ? It was a very good product but now it become has been ? ### 5/5 — Great *2022-05-17, version 1.5.5865* So far the app still works great with an IPhone 12 Pro only issue I’m having is using the app to sign into google to live stream or backup photos ### 5/5 — Cant connect *2021-05-29, version 1.5.5865* I cant connect to my iphone xs max please help me to connect it... ### 5/5 — RE cam app *2020-04-26, version 1.5.5865* Works fine for me! ### 5/5 — Thanks for the update *2020-01-13, version 1.5.5865* Finally re back to iPhone xs. Thanks. ### 5/5 — Pls update the apps, I cannot use in my iPhone *2019-12-08, version 1.5.5858* Pls update the apps, I cannot use in my iPhone ### 5/5 — Pls fix the app *2019-11-07, version 1.5.5858* Can’t work the new iOS ### 5/5 — Re camera not connecting *2019-09-29, version 1.5.5858* The app was working fine in iOS 12 but after iOS 13 update the app is not working .The recam wifi is not connecting with my iphone. Please update the app and make it compatibility with iOS 13 software. ### 5/5 — Love it ! I can see what I’m recording live *2019-09-11, version 1.5.5858* Superb quality camera , even under water , I can see live in my phone whats halpendimg under the water ... mind blowing ! ### 5/5 — Excellent App. Ignore The Naysayers! *2019-05-24, version 1.5.5858* People in here are slating this program due to poor connectivity. Nope. It works fine. And reliably. The secret is the sequence of how you connect and it baffled me at first. Solution. Run the RE app. Switch over to Settings. WiFi. Pick up the RE camera and press the photo button to ensure it’s on. And select the RECAM option on the WiFi settings. Go back to the area program. Voila. All there. Working. Picture and videos on on display. Select the ones you want. Upload to the iPad or iPhone. Let it do it. Safe to Phone. Job done. Lovely. Works perfectly. Stop moaning! Shame they don’t make the camera any more. Ah well. That’s progress, folks! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*