# Reach Bluetooth Analyzer > Remote support tool for BLE IoT devices, enabling diagnostics and troubleshooting. (iPhone/iPad app by CYGNUS, LLC.) - Source: https://appshunter.io/ios/app/reach-bluetooth-analyzer/id1500040087 (this page in markdown: same URL + `.md`) - Developer: [CYGNUS, LLC](https://appshunter.io/developer/1550644194) - Category: Developer Tools, Utilities - Price: Free - Rating: 4.20/5 from 5 App Store ratings - Age rating: 4+ - Requires: iOS 14.0 · 42 MB - Languages: American English - Released: 2021-01-20 - Data updated: 2026-08-19 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/reach-bluetooth-analyzer/id1500040087/reviews.md ## What is Reach Bluetooth Analyzer? Use the Reach Demo App to try out the Reach℠ remote support tool for IoT products. Reach℠ makes it possible to connect you to all of your customers’ devices in the field that uses Bluetooth Low Energy (BLE) and initiate a support session to diagnose and troubleshoot issues with your products even if they cannot connect to the cloud. This is a demo of the Reach℠ product, visit cygnustechnology.com for more information or to discuss how to implement Reach into your IoT products and applications. Can you imagine the following scenario? A customer has purchased your product, and now they need help fixing an issue. They call you at your support center, you instruct them to open your product’s mobile app and press the “Enable Remote Support” button. By pressing the button, the user authorizes access to their physical Bluetooth-enabled device. Upon receiving access, you are now seeing real-time device data and can troubleshoot with ease by reading logs, reconfiguring the device, updating firmware and much more. You and your team can now diagnose and fix the device without leading your customers through a long series of complicated instructions. The result is a great experience for you and the user that saves time increases satisfaction and leads to higher ratings for your product and mobile app! Reach℠ is also great for developers of BLE devices to make it easy to field test and beta test with ease while debugging remotely. Reach℠ is free for developers. Key features: - Scan and discover Bluetooth devices in the nearby area - See basic device info (UUID, RSSI) - Browse services and characteristics - Read values from characteristics - Write to characteristics in Hex, Oct, Bin, Decimal or ASCII - Send a secure PIN to connect to your admin portal as a support agent - Automatic reconnections - Works with any BLE product Requirements: - Must have a Cygnus Reach account to use remote support features ## Key features - Remote support for BLE IoT devices - Diagnose and troubleshoot issues - Access real-time device data - Read logs and update firmware - Scan and discover Bluetooth devices - Browse BLE services and characteristics ## Frequently asked questions about Reach Bluetooth Analyzer ### What is Reach Bluetooth Analyzer used for? Reach Bluetooth Analyzer is a demo of the Reach℠ remote support tool. It allows support agents to connect to and troubleshoot Bluetooth Low Energy (BLE) IoT devices in the field, even without cloud connectivity. This helps diagnose issues, read logs, and reconfigure devices remotely. ### Is Reach Bluetooth Analyzer free to use? Yes, Reach Bluetooth Analyzer is free for developers. The description states that Reach℠ is free for developers, and this app serves as a demo for that product. ### What kind of devices does Reach Bluetooth Analyzer support? Reach Bluetooth Analyzer works with any BLE product. It is designed to connect to devices that use Bluetooth Low Energy (BLE) for remote support and diagnostics. ### What information can I see about Bluetooth devices with Reach Bluetooth Analyzer? With Reach Bluetooth Analyzer, you can scan and discover nearby Bluetooth devices. You can view basic device information such as UUID and RSSI, and browse their services and characteristics. ### Can I modify device settings with Reach Bluetooth Analyzer? Yes, you can read values from characteristics and write to characteristics in various formats including Hex, Oct, Bin, Decimal, or ASCII. This allows for reconfiguration of the device as part of the troubleshooting process. ### What are the requirements to use the remote support features of Reach Bluetooth Analyzer? To use the remote support features, you must have a Cygnus Reach account. This account is necessary to act as a support agent and initiate a secure connection to the device. ### How often is Reach Bluetooth Analyzer updated? The latest version of Reach Bluetooth Analyzer is 1.5.2, which was last updated on January 29, 2025. This indicates a relatively recent update for the application. ### What is the age rating for Reach Bluetooth Analyzer? Reach Bluetooth Analyzer has an age rating of 4+. This means it is considered suitable for children aged 4 and above. ## Version history (last 5 releases) ### 1.5.2 — 2025-01-29 Updated protocol. Universal links to start a session. ### 1.4.0 — 2024-05-07 - The disconnection/reconnection workflow was improved and made more robust to prevent the mobile application getting in a desynchronized state with the web client - The application now supports Ahsoka headers - The application now supports multiple parameters sharing the same description field - The application now includes a randomized Client ID in the Reach protocol to allow differentiation from web requests and mobile requests - Resolved an issue with the file sharing - added max size to file description ### 1.3.2 — 2024-04-17 Bug fixes ### 1.3.1 — 2024-03-25 - While sharing their video during a Cygnus support session, users now have the ability to take a screen shot of what their camera is showing and send it to a support agent in the web portal. This screenshot is saved to the session’s history and can be downloaded to a local machine or CRM. - While sharing video during a Cygnus support session, users now have the ability to record a 30 second video snippet and send it to a support agent in the web portal. This video snippet is saved automatically to the session’s history and can be downloaded to a local machine or CRM. - Fix for discover commands response list being truncated ### 1.3.0 — 2024-03-13 - Support for parameter notifications - Bug fixes ## Apps similar to Reach Bluetooth Analyzer | App | Rating | Price | Category | | --- | --- | --- | --- | | [NEARcom](https://appshunter.io/ios/app/nearcom/id1595984749) | — | Free | Developer Tools | | [WisToolBox](https://appshunter.io/ios/app/wistoolbox/id1575891664) | 3.7 (3) | Free | Developer Tools | | [PyRanger RC](https://appshunter.io/ios/app/pyranger-rc/id6745407509) | 5.0 (2) | Free | Developer Tools | | [BLE Spy](https://appshunter.io/ios/app/ble-spy/id1445874104) | 4.8 (4) | $4.99 | Developer Tools | | [BlueDash](https://appshunter.io/ios/app/bluedash/id6447548602) | — | Free | Developer Tools | | [IoTConnect Bridge](https://appshunter.io/ios/app/iotconnect-bridge/id6502089407) | 5.0 (1) | Free | Developer Tools | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*