# Reach: Business Phone Number — user reviews > 64 indexed App Store user reviews of Reach by Reach Platform LLC, rated 4.10/5 from 84 ratings. - Source: https://appshunter.io/ios/app/reach-business-phone-number/id1469753792/reviews - App overview in markdown: https://appshunter.io/ios/app/reach-business-phone-number/id1469753792.md - Rating breakdown: 5★ 60 · 4★ 2 · 3★ 5 · 2★ 1 · 1★ 16 ## What do users think of Reach? Overall sentiment: mixed **Pros** - 👍 Easy to use for business number - 👍 Seamless setup and ease of use - 👍 Great for separating work and personal - 👍 Convenient for texting clients - 👍 Professional appearance for business - 👍 Good call quality - 👍 Modern user experience - 👍 Excellent customer service - 👍 Best priced with great customer service - 👍 Stops 'scam likely' caller ID - 👍 Fast and efficient - 👍 Great for entrepreneurs and small businesses - 👍 Helpful for setting boundaries - 👍 Low cost with many features - 👍 Useful for sales teams - 👍 Allows for local area codes - 👍 Good for therapists and rental properties - 👍 Control over phone numbers - 👍 Uses data/WiFi, not cellular - 👍 Great transparency and control over communication - 👍 Modern and fast alternative - 👍 Ability to change area code and toggle numbers - 👍 Easy to upload contacts in bulk - 👍 Customizable contacts and groups - 👍 Elevated sales game - 👍 Intuitive to use - 👍 No need for a separate business phone - 👍 Game changer for cold calling - 👍 Great for communication with customers - 👍 Fantastic customer support team - 👍 Always asking for feedback and applying it - 👍 Great product that works very well - 👍 Desktop and app versions work perfectly - 👍 Can integrate existing phone number - 👍 Life saver for business organization - 👍 Super cool app, very useful - 👍 Made business communication easy - 👍 Highly recommend for business - 👍 Keeps personal and business separate - 👍 Great for individual and team use - 👍 Works well for single business owners - 👍 Convenient for calling and texting clients - 👍 Solid app for work needs - 👍 Fast customer support - 👍 Great for business number separation - 👍 Easy user interface - 👍 Great call quality - 👍 Alternative to expensive desktop phones - 👍 Control of customer interaction - 👍 Future of business phones - 👍 Transparency and control over rep-to-customer communication - 👍 Makes sense for business communication - 👍 Best alternative for a business phone - 👍 Multiple numbers are helpful - 👍 Most helpful and best value for a business number - 👍 Best app to keep work and personal separate - 👍 Automatically downloads business contacts - 👍 Customize contacts and groups - 👍 Multiple phone numbers with desired area code - 👍 Organized call sheet and lead management - 👍 Ability to change numbers - 👍 Easy to navigate and use - 👍 Phenomenal for cold calling - 👍 Increased pickup percentage - 👍 Security in business communication - 👍 Store leads, call from chosen area code - 👍 Notes on contacts - 👍 Easy to set cold call meetings - 👍 Get more pickups with local numbers - 👍 Professional number without giving personal - 👍 No need for clients to download separate app - 👍 Great customer service - 👍 Control over phone numbers for sales reps - 👍 Uses data/WiFi, not cellular - 👍 Very good call quality - 👍 Separate number for business - 👍 Easy user interface **Cons** - 🐛 MFA codes don't work - 🐛 Numerous errors during sign-up - 🐛 Trial expired without login - 🐛 Never send verification text - 🐛 No customer service to reach - 🐛 Service is always down - 🐛 Long wait times for support - 🐛 No refund from Apple - 🐛 Cannot activate service - 🐛 Cannot get a refund - 🐛 App no longer lets user log in - 🐛 Still charging user - 🐛 Support contact is unhelpful - 🐛 Difficult for customers to connect - 🐛 Voicemail plays over itself - 🐛 Cannot see typed messages - 🐛 Subscription payment issues - 🐛 Account blocked immediately after missed subscription - 🐛 App keeps crashing - 🐛 Consistently gives problems - 🐛 Lags out frequently - 🐛 Requires frequent re-installation - 🐛 Not worth the time or money - 🐛 Clients not receiving calls/messages - 🐛 Unable to get through to user - 🐛 App cuts off during calls/texts - 🐛 Glitches cause missed communication - 🐛 Cost money and caused stress - 🐛 App keeps kicking user out - 🐛 Line rings too many times before voicemail - 🐛 Text messages disappear - 🐛 Unreliable, missed business opportunities - 🐛 App not recording messages or notifying of missed calls - 🐛 Call log doesn't update - 🐛 Cannot hear caller or be heard - 🐛 Freezes up constantly - 🐛 Went blank when using - 🐛 Takes many hours to get back working - 🐛 Frustrating to use - 🐛 Charged but never given a number - 🐛 Doesn't work - 🐛 Constant crashing - 🐛 Bugs that shut the app constantly - 🐛 Losing business due to delayed texts/calls - 🐛 Terrible lately - 🐛 Liked the app at first, but not anymore **Commonly reported bugs** - MFA codes not working - Sign-up errors - Trial expired without use - Verification texts not sent - No customer service available - Service outages - Login issues - App crashes - App lags - App requires frequent re-installation - Calls and messages not delivered - App disconnects during calls/texts - Voicemail playback issues - Disappearing text messages - Call log not updating - Audio issues during calls (one-way or no audio) - App freezing - App going blank during use - Extended downtime after issues - No phone number provided after payment **Most requested features** - Update account immediately after subscription payment - Allow more time for subscription recovery - Improve voicemail ring time - Option to text directly from voicemail - Fix disappearing text messages - Improve reliability for business communication - Ensure messages and calls are delivered - Prevent app from cutting off during calls/texts - Address glitches causing missed communication - Provide refunds for non-working services - Improve app stability and reduce crashing - Fix lagging and frequent re-installation issues - Ensure messages and calls are recorded and notified - Fix call log update issues - Improve audio quality for calls - Prevent app freezing - Reduce downtime and improve responsiveness - Ensure users receive a number after payment ## Newest reviews (11 of 64) ### 4/5 — Efficient & Effective *2023-04-28, version 5.1.2* Truly can’t say enough about this app! It’s been so convenient to use individually and for our team. Set up is seamless and ease of use is a major plus! ### 3/5 — Could be better *2023-04-01, version 5.1.0* I been using this app for a week and it works great and all. But when I want to send a message I can see my text. It sends to the person but you your self can see what you are typing ### 3/5 — Good but *2023-02-07, version 5.0.5* Guys, this is food but I really wish you would update the account as soon as the subscription is paid. If you miss your subscription, you guys block the account immediately. Come on man, small business struggle too, you can give people time to recover. ### 3/5 — It keeps kicking me out *2022-06-02* I’m trying to send a Text message and the app keeps kickyme out. The line rings way too many times before it goes to VOICEMAIL I think there should be an option for me to text message the number straight from voicemail Also sometimes my text messages disappears This is t good because I already made cards and signs with this phone number. What am I going to do if I decide to change providers? ### 2/5 — Unreliable *2022-05-15* I have been using this app for over a year now. I am very frustrated with it. I have missed multiple opportunities to increase my business due to the app not recording messages or notifying me of missed calls. I would not recommend this app for others who require a reliable business line. As soon as I can transfer my business number to another platform I will. ### 5/5 — Great app! *2022-03-24, version 4.0.3* Super cool app, very useful. Made business communication easy ### 5/5 — Great for business! *2022-03-20* I downloaded this app a few weeks ago and it has made handling business communications so easy. I no longer have to worry about carrying two phones as this app helps me do everything on just one, keeping my personal line and business line separate. The app support is also easy to get in touch with, and they constantly bring new updates making the experience better. Highly recommend! ### 5/5 — Highly recommend!! *2022-03-09* The technical support is amazing. They’re always asking for feedback and how they can make the app better for the user, and actually apply it. No reason not to use these guys. ### 5/5 — Only Way To Go! *2022-03-09* Reach has helped my business and my peace of mind. With prices soaring, having one less cost ALWAYS helps. By combining my work and personal phone, I only have to keep track of one phone in my busy days. The customer support team is fantastic. They are cool, calm, and collected. Always courteous and quick to help me. Never hurts to have one less thing in my pockets, it frees up room to hold all the money Im saving by not paying an extra monthly phone bill. ### 5/5 — 10/10 recommend! *2022-03-09, version 4.0.1* Cody is great! So easy to use. ### 5/5 — Tattoo shop *2022-03-09* This has been a life saver. The 2 in one combo from business to personal phone is great. It allows me to keep my tattoo appointments in order as well as keep my personal life in order! Thank you Cody, this a great product and I’m a life long loyal customer! ## Most critical reviews (10 lowest-rated) ### 1/5 — Friggen Awful *2026-05-09, version 5.1.3* Cant sign up, mfa codes dont work, numerous errors and then get told the trial has expired when i havent even logged in once.. dumb ### 1/5 — Scam *2024-12-09, version 5.1.3* I signed up and put my email address and phone number however they never send me a text message to verify the account and there was no customer service to reach out!! Apparently they just want to collect your information and leave you there with no option. ### 1/5 — Worst ever *2024-10-29, version 5.1.3* Service is always down, ong wait times for support and no refund from Apple! ### 1/5 — WORST PHONE APP EVER!! *2024-04-17, version 5.1.3* ABSOLUTELY THE WORST PHONE SERVICE APP ON THE MARKET! NO ONE TO HELP SIGNED UO FOR SERVICE AND CAN NOT ACTIVATE OR GET A REFUND!!! DO NOT WASTE YOUR TIME OR MONEY ### 1/5 — Borderline Scammers *2024-04-04, version 5.1.3* The app no longer lets me log in. They are still charging me of course and trying to reach out to support has gotten me nowhere. I would avoid this product at all costs, currently going through my credit card company to stop all future charges. ### 1/5 — Not a good option *2023-11-06, version 5.1.3* The customers have a difficult time making a connection with this service. The voice mail will play over itself making it hard to understand. Changed to another service, and do not have these problems anymore. ### 1/5 — It stays crashing *2023-02-02, version 5.0.5* Consistently gives problems ### 1/5 — HORRIBLE *2023-02-01, version 5.0.5* Lags out and I have to re-install the app frequently. It’s not worth the time or money. ### 1/5 — Worst app I’ve ever purchased *2022-08-11* If you’re looking for a reliable app for your business, I recommend you keep looking and do not waste your money on this junk app. I have had countless issues with clients not receiving calls and messages or not being able to get through to me on this app. I’m a licensed mental health practitioner and had been utilizing this app for a second number from my personal line so that I could be easily reached but set boundaries with “out of office” business hours. It will cut off on me in the middle of a phone appointment and/or in the middle of sending a text. My final straw was when I was on vacation and a whole week went by before I even knew the app was having another glitch. I kept dealing with the issues because I didn’t want to have to change my number for my clients’ sake. But at this point, I’ve lost count of how many times this app has cost me money and caused my clients and myself unnecessary stress. I thought for $12 a month it would at least work. I wouldn’t want this app for my worst enemy. Never again ### 1/5 — Not reliable *2022-03-02, version 4.0.1* I’ve been loosing business due to the app deciding when to send me customers text and calls ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app! *2026-05-27, version 6.6* I use this for my work. Works great for everything I need. ### 5/5 — Business number *2026-05-16, version 6.3.0* Love this app ### 5/5 — Simple *2026-05-12, version 6.1.0* Simple concept. Easy to use for a business phone number. Great support ! ### 5/5 — Solid app *2023-08-24, version 5.1.3* Customer support is really fast ### 5/5 — Business number for my art biz *2023-04-16, version 5.1.1* Use reach to separate work from personal. Love having a second line to text with my clients. ### 5/5 — Simple *2023-03-24, version 5.1.0* Works well for what I need. Single business owner. Easy to call and text with clients. Would recommend. ### 5/5 — I can’t say anything negative about this service *2023-01-05* We live in a day & age of mediocrity in service. It’s the very reason I loathe going to big retailers or most businesses for that matter. We’re a digital marketing startup and wanted a phone service obviously. I tried grasshopper and go daddy’s services before sticking with Reach. It’s the best priced and has the best customer service-Hand’s down. I’ve had an issue with every single service I’ve tried where the number issued shows up as scam likely. Each one tells you they have to put in a request for your desired name to be associated with the number. Reach was the only one that was able to get our company name to come up on caller ID’s and stop saying scam likely. Grasshopper and go daddy couldn’t. That’s why I canceled those two. Anyhow, as I stated before, the customer service here is excellent and the value can’t be beat. It’s a waste of time to even look around. ### 5/5 — Austin alterations *2022-10-14, version 5.0.1* Use it to text with my clients. Love it 👍🏼👍🏼👍🏼 ### 5/5 — Gym Owner ‌ *2022-07-13, version 4.0.3* Great tool. Auto replies and hours help out a lot as a self employed business owner. Helps my business appear more professional. ### 5/5 — Solid​ ​   ​ *2022-07-12, version 4.0.3* A lot of the phone apps are antiquated. I like reach's modern user experience ​ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*