# Ready-2-Serve — user reviews

> 51 indexed App Store user reviews of Ready by Thursby Software Systems, Inc., rated 2.20/5 from 116 ratings.

- Source: https://appshunter.io/ios/app/ready-2-serve/id1092691249/reviews
- App overview in markdown: https://appshunter.io/ios/app/ready-2-serve/id1092691249.md
- Rating breakdown: 5★ 14 · 4★ 11 · 3★ 17 · 2★ 17 · 1★ 57

## Newest reviews (16 of 51)

### 2/5 — Enjoyed the App for a While

*2021-09-08, version 3.1.4*

With new iPad and iPhone the old CAC reader won’t connect and I’ve tried multiple adapters with no luck. Thursby’s website and the NOSC weren’t helpful with a fix.

### 2/5 — Worked Great Originally

*2021-03-23, version 3.1.3*

When the app was first created, it worked great! Now, I cannot access email from the app. I receive an error message no matter what coast I try to use. Most links do not work. It is a waste at this point. It is very unfortunate because I was a huge advocate of this program.

### 3/5 — MNP crashing upon login

*2021-02-07, version 3.1*

Tough to get quick access to MNP when R2S / sub Rosa crash at login

### 3/5 — UPDATE

*2020-11-28, version 3.1*

Needs an update. Unable to submit IDT reschedule requests. Goes to a blank white screen until the session times out and redirects you to NSIPS home page to log in again.

### 2/5 — Good idea. App is restricted to the point you shouldn’t bother.

*2020-06-10, version 3.0.2*

R2S is very convenient and gives just enough functionality to lure you into thinking you can get a task done without a Windows computer. 

I frequently end up regretting I wasted time trying this use it and have to start over on a laptop. 

- text dictation is not functional. I try it to bark out an email and for some reason the process aborts after maybe one word and the cursor jumps somewhere else in the email.   This native feature works fine in all my other apps (except Sub Rosa).

- spend more than just a couple minutes working on an email, and something times-out with the email server — Can’t send that email. Can’t save that email as draft.  And.... you might try to copy the drafted text to the clipboard, but the app clears the clipboard when closed.   I’ve lost everything too many times. 

- hyperlinks in emails are disabled. You can’t copy text out of emails.  You can’t enter a URL anywhere to browse an arbitrary page.  The hard wired links give access to maybe 10% of DoD websites.  Outside of that, you’re blocked. ( cetars, entrs, and iconnect are frequent problems for me)

### 3/5 — Transitions

*2020-06-07, version 3.0.2*

Transition from Navy mail to home screen is not intuitive.  It would be helpful to be able to pull down on the “mail” portion of the app and the same navigation bar to show up to return to home screen or open other windows within R2S.

### 2/5 — Junk

*2020-03-22, version 3.0.2*

It’s a great idea, but this app constantly tells me my cac card isn’t inserted properly, browser support error, and takes a long time to even log in when it works properly.

### 2/5 — NSIPS/EDM

*2020-03-09, version 3.0.2*

I have been having trouble accessing the EDM portion on NSIPS to reschedule drills. When I try to open the page I get a pop up blocked error. This issue has been going on since 2018! An update with fixes to this problem was supposed to come out at the end of the 2019 year, but there has been no improvements made! When will this issue be fixed? If we can’t do what we need to do when we need to do it, what is the point of our military having R2S as a tool?

**Developer response:** Thank you for providing feedback. I apologize for the issues you have been facing. I understand how this can be frustrating. You are running into a known issue, which we are actively tracking I want to encourage you to reach out to our support team for more information and to be add you to our notification list to be keep up-to-date on our progress. Should you have any questions or concerns please do not hesitate to reach out to our support team at r2s@thursby.com or by phone at +1 817.478.5070. Thanks, Luke

### 2/5 — Isn’t working

*2020-03-04, version 3.0.2*

I have no idea whether it is the app or the reader itself but it is hit or miss if I can even login. Blue light doesn’t appear and app says to insert cac when it’s already in. It is a pain when I have work to get done and I am unable to do so.

### 2/5 — Very hit and miss on phone.

*2020-02-08, version 3.0.2*

I’d say that around 50 percent of the time, possibly more, I am unable to access NSIPS and NROWS etc, on my phone, and the DTS link does not translate well on a mobile device. It almost seems like the developers were on the right track and then just stopped trying. Maybe it’s just my device and/or phone, but the only time the reader works well is when attached to a computer. It’s terrible on a phone.

**Developer response:** Thank you for providing feedback.  I'll touch on each item -- for a full explanation, please email r2s@thursby.com with a problem list.

NSIPS recently changed their URL.  The NSIPS tile on the main screen has not been updated (oversight) and won't work, but the NSIPS tile on the Links page is correct.

NROWS -- I'm not aware of any reported issues and would like to know what's happening.

DTS has not modified their site for mobile users yet, but I've heard that they are working on that.

-- Carl Ketterling (carl@thursby.com)

### 3/5 — Great concept if I could get it to work most days

*2020-01-25, version 3.0.1*

Half the time it doesn’t work.  I can only get some pages loaded. Sometimes only the main page loads and I can’t do anything else.

### 3/5 — NSIPS-IOS

*2019-12-24, version 3.0.1*

I can’t access NSIPS. As a unit approver and CCC this has been difficult when on the road.

### 1/5 — Doesn’t work

*2019-11-12, version 3.0*

Once I updated my phone (I have an iPhone), it does not work at all. I would love to use this when I don’t have access to my computer, but it doesn’t work anymore.

### 1/5 — Rarely works

*2019-06-26, version 2.0.7*

When I can actually log into R2S, it usually takes me 3-4 attempts before I can access my email. About half the time I can’t even login to R2S at all. I usually get a “cannot open page” error. On the extremely rare occasion that I can login to R2S and access my email on the first try it’s great. However, this app actually working is the exception and not the norm.

**Developer response:** I am sorry you are having issues with the app. We would like to hear more about the issues you are facing. Please contact our support team at R2S@thursby.com or +1(817) 478-5070. This is the best way to get these addressed and fixed. We look forward to hearing from you soon.

Best, Luke

### 1/5 — NOT COMPATIBLE WITH APPLE USB-C PRODCTS

*2019-06-06, version 2.0.7*

This would be great technology with the exception of the fact that Apple is moving away from the lightning connector and this app cannot be used with Apple products that use a USB-C connector (all new I-Pad Pros). Beyond that, nowhere is it advertised that Apple products that use a USB-C connection are not compatible with this app. “Talk to Apple,” I was told. Really? So Apple is responsible for conforming to Thursby’s card reader? I think it’s the other way around.

**Developer response:** Currently Apple’s MFi program is not approving USB-C accessories. We have two manufacturers being delayed because of this. We have prototypes but cannot ship without Apple’s approval. We have a notification list where we will update users once we have a solution in place. If you haven’t already, please reach out to our sales team at sales@thursby.com to get you added to our list. Please let us know if there is anything, we can do for you in the meantime. Thank you, Luke

### 3/5 — Pop up is an issue n iOS

*2019-05-31, version 2.0.7*

The app works good on the phone, and most things work ok on my iPad however I have major issues trying to do anything in NSIPS and NROWS because of the pop up windows. Help with this would make the app much more functional.

## Most critical reviews (10 lowest-rated)

### 1/5 — App functionality is still garbage

*2023-03-27*

Please Navy, hire a team that can make one system or app fully functional.  This app is truly garbage.  Never has this app actually just worked.  I figured after a few years of trial and error we could get somewhere with this….nope, still just another shoddy, and overcharged development supported by Navy.

### 1/5 — Does not connect

*2022-10-26, version 3.1.4*

App doesn’t connect on my new phone (iPhone 14, ios 16. I am connected to internet, checked for an update, restarted several times, all to no avail. Would be great if it worked reliably.

### 1/5 — A good idea poorly executed

*2022-04-08, version 3.1.4*

Have been waiting almost 5 years for R2S to work properly. App cannot perform basic functions like NSIPS/EDM. Just get a cheap windows laptop and get hours of your life back.

### 1/5 — Exceptionally Inconsistent

*2021-05-23, version 3.1.4*

The title says it all.

### 1/5 — CACReader

*2021-02-07, version 3.1*

The CAC reader only worked for 3 months. When I call customer service, they advised me to buy a new one.

### 1/5 — Does not work with iPad

*2020-05-20, version 3.0.2*

I have to use a adapter to connect to my iPad to the R2S card reader. The blue light lights up but the app does not recognize it. I can’t even login. This app needs a serious update.

### 1/5 — I’m sure 50% of the people with this installed love it

*2020-04-06, version 3.0.2*

But for those of us with apple products this app falls incredibly short as it is only 50% useful......

### 1/5 — Certificates

*2020-04-04, version 3.0.2*

Can we just have one certificate versus picking which one of the three. Too confusing and seems like now this App is spinning and not working as it is not intuitive which one to pick outside of email cert. before this version the app was great!
Just make all access the highest level cert possible! Keep it simple!

### 1/5 — 60% there = Not effective

*2020-03-14, version 3.0.2*

You can see what you need to see but can’t change a thing. Pop ups are blocked making NSIPS unusable. DTS doesn’t let you access Expenses to book hotels. You can get email! Email is about it. Lost hours thinking I was doing something wrong, come to find out the program isn’t fully developed.

Update to Response, From R2S Support - CNRFC
“ I have noted your feedback and will forward to some POC's that may be able to get it to DTS.  Also, you could try reaching out to DTS and maybe creating a ticket with their site.”

I was essentially told, not our problem but DTS’s issue... I’ve also spent time on the phone and was told known issue, we’re working on it - 1 year plus now..

** R2S should list known issues so that this frustration doesn’t keep happening. Disable features that are not currently implemented/working. I’m not the only one experiencing this and discovering things don’t work when I need them too. 

Please feel free to reach out to me for further feedback.

**Developer response:** Thank you for providing feedback. I apologize for the issues you have been facing. I understand how this can be frustrating. You are running into a known issue with NSIPS & DTS. We are actively tracking these issues. However, I encourage you to reach out to our support team for more information and to be add you to our notification list to be keep up-to-date on our progress. Should you have any questions or concerns please do not hesitate to reach out to our support team at r2s@thursby.com or by phone at +1 817.478.5070. Thanks, Luke

### 1/5 — Doesn’t work for email

*2020-01-07, version 3.0.1*

It shows my inbox but cannot display email contents due to S/MIME issues.

## Most praised reviews (10 highest-rated)

### 5/5 — Convenient

*2021-03-06, version 3.1.2*

So much faster and easier than logging into my laptop. The app has come a long way and has been updated to where I can get access to everything I need now! I love using R2S!

### 5/5 — A very good useful tool.

*2020-03-17, version 3.0.2*

I use this app all the time and it’s extremely helpful. I literally get my work done anywhere at any time. The Thursby software team do a great job with helping you solve any issues with the app and cac reader should they arise. 
A great tool for the Reserve Force. Thank you.

**Developer response:** Thank you very much for your feedback. We greatly appreciate your kind words. I am happy to hear that you have found success with our R2S solution. Should you ever need any assistance, please do not hesitate to reach out to our support team. We can be reached at r2s@thursby.com or +1 817.478.5070. Best, Luke

### 5/5 — Remarkable

*2019-11-15, version 3.0*

I was impressed that this actually came together considering all of the different websites needed in the navy reserve along with the CAC requirement. Some websites are still not mobile friendly, which is not this developer’s fault, but R2S can be used to navigate them in a pinch regardless. I am also only able to encrypt email through R2S from home, so that is one clear advantage of this app. Customer service is also prompt for the hardware. After the lighting port broke on an iPad reader I had purchased, Thursby covered the replacement under the warranty and shipped me a new one free of charge.

**Developer response:** Hi John, 

We appreciate your kind words. I am happy to hear that you have found success with our iOS reader and R2S app. Should you ever need any assistance, please do not hesitate to reach out to our support team. We can be reached at R2S@thursby.com or +1 817.478.5070. 

Best, 
Luke

### 5/5 — Good for travel!

*2016-12-06, version 1.0.3*

Just because you have access to NROWS or NKO does not mean I would use my IPHONE to write orders or do GMT. This is a tool to access on the go sites like BOL, email and the like. This is a great travel CAC reader as is has an adapter for my laptop. So for free this will be a great tool in my toolbag to increase my access as a reservist! Note: If you have a case on your phone then the reader will not work. This is not a big deal in my eyes as I only have a soft silicone case and do not lock my phone in a lifeproof or otterbox. However nothing is made to work with a hard case hence the audio passthru you get with the case. So once you unrestricted access to your port this is a great product!

### 5/5 — PERFECT, well almost but not R2S fault

*2016-12-01, version 1.0.3*

I ordered it, received 4-5 days later. First off it is not a device you need to charge. The connection on the side is for using it as a computer CAC card reader as well as a mobile device. At first it didn't seem to register but it was me and I got it to work great. It works great with everything minus DTS because DTS hasn't updated their end yet to match updated software on mobile device. I love this thing. Very user friendly. Not sure what the complaints are about but in most cases, in life as well, I would assume operator error, haha.

### 4/5 — Great App but...

*2019-10-10, version 3.0*

I love the app and it has made things really convenient. When I try to use the navy e-learning it tells me I have a popup blocker turned on and when I attempt to use DTS it says it can’t open because of too many redirects.

All the other features seem to work fine though.

**Developer response:** Thank you for reaching out. I apologize for any inconvenience this has caused. You are encountering a known issue. We have included the fix for this issue in the next update, which should be released soon! Should you need anything in the meantime, please do not hesitate to reach out to our support team at r2s@thursby.com or +1 817.478.5070. Best, Luke

### 4/5 — Meets basic requirements

*2017-09-13, version 2.0.1*

Still a little slow to use (probably more a function of the wifi), but I'm able to check email relatively easily.  Still a little clunky to navigate.

**Developer response:** Knyrd,

If you are still having trouble using R2S, please reach out to our support team by calling +1 817-478-5070 or emailing r2s@thursby.com.  We take our feedback seriously and would like the opportunity to get this problem resolved for you.

-Michael

### 4/5 — R2S

*2017-09-09, version 2.0.1*

Overall this is a great app. It is nice to have just about everything in one place. It is still lacking DTS. The only draw back.

### 4/5 — Great improvements, but room to improve

*2017-08-03, version 2.0.1*

I love the functionality of this app, but for the R2S/ thursby team I have a couple points for improvement, understanding the real action may be for other parties:
1) links/tiles for apps that require a specific cert (email or ID) - can you put some indicator on the link/tile that cues the user to know which cert to provide, rather than getting an error message & having to close out the app, restart, etc...?
2)  NSIPS/EDM - I understand that team is working on a mobile friendly interface. The current EDM pages load mostly, but cut off some essential functional elements of the page on the right side, preventing me from entering comments for UAs.

**Developer response:** Hello jen.justin, if you are still having trouble viewing EDM/NSIPS properly via R2S, please reach out to our support team by calling +1 817-478-5070 or emailing r2s@thursby.com. We take our feedback seriously and would like the opportunity to get this problem resolved for you. Thanks! -- Kim, Thursby Software Support

### 4/5 — Great App, but some email flaws

*2017-03-13, version 1.0.3*

The email portion of this app doesn't always allow you to check names in the GAL. When you tap "Check Name" it just freezes. 

Biggest issue, by far, is that it doesn't allow the comma key to work in the address field, making it very difficult to check the GAL (when it does work) for common last names. If you can't search by last,first, don't even bother sending an email to John Smith with this app.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*