# ReadyRefresh My Water+ — user reviews > 1,013 indexed App Store user reviews of ReadyRefresh My Water+ by BlueTriton Brands, Inc., rated 4.60/5 from 135,244 ratings. - Source: https://appshunter.io/ios/app/readyrefresh-my-water-plus/id1518215993/reviews - App overview in markdown: https://appshunter.io/ios/app/readyrefresh-my-water-plus/id1518215993.md - Rating breakdown: 5★ 113,989 · 4★ 8,403 · 3★ 3,536 · 2★ 1,831 · 1★ 7,485 ## What do users think of ReadyRefresh My Water+? Overall sentiment: negative **Pros** - 🚀 Convenient home delivery - 🥤 Tasty water options - 🔍 Easy to manage orders via app - 👍 Friendly and helpful drivers **Cons** - 🔍 Difficult to cancel or modify orders - 💰 Increasing prices and hidden fees - ⏱️ Unreliable delivery schedules - 🤖 Poor customer service and communication **Commonly reported bugs** - App login issues - Incorrect order fulfillment and billing **Most requested features** - Ability to easily cancel or modify orders - Improved customer service and communication channels - Integration with calendar for delivery scheduling ## Newest reviews (17 of 1,013) ### 2/5 — High cost *2026-08-27, version 6.5.7* They don't have variety.👎👎👎 ### 3/5 — Driver issues *2026-08-25, version 6.5.7* The delivery driver has ignored my instructions several times and has left water I did not want. Last time, I put out one empty bottle in for some reason he delivered two full ones. I now have a nearly full bottle in my cooler +3 full bottles. ### 3/5 — Hard To Open *2026-08-25, version 6.5.7* I have an issue with my thumb and need to have someone come over to change out the bottles.for me. It is hard for me to unwind the seal. Love the water but there needs to be a better option for disabled persons. ### 3/5 — High Prices *2026-08-25, version 6.5.7* The pricing keeps going up. The temporary fuel charge has now become a delivery charge and there is a tip built into the bill. There is no advantage to get home delivery except they deliver. Price should be the same as in the stores as you are paying a delivery charge charge ### 3/5 — App or organization? *2026-08-24, version 6.5.7* I moved up my delivery by a week because we were running out of water early when my mother visited. I also added on 2 more bottles than usual. No delivery came and the app showed my new delivery was now 5 weeks away instead of a week later on the original delivery date. I moved it back to the original date. Next time I check it has been moved up a couple days. Neat. Getting it sooner would be good for me. Text from the driver saying he isn't in the area until the Friday (date of my original delivery). Fine that's what I asked for, the app or the manager moved it to Tuesday. Not me. Come Friday they deliver the usual 4 not the 6 requested. AND the next delivery date after that now scheduled for 8 weeks out! What in the world is going on? ### 1/5 — I put all my return bottles out without pickup far too often😑 *2026-08-24, version 6.5.7* The app doesn’t work. I have tried to update deliveries, request new equipment, and it shows up in the app, but the company does not receive it and I don’t get my order or equipment serviced and have to end up calling the company directly and have to wait several weeks more for my delivery and service ### 1/5 — Skipped delivery and adds dates *2026-08-24, version 6.5.7* I go into the app and skip deliveries because the prices are ridiculous. It looks to me like they add a date to your account after multiple declines. It’s cheaper to pick my water up from HEB. You can’t empty your cart cause something has to be in it. That’s not cool. Inflation is not a valid reason to raise prices just an excuse. Disappointed. ### 3/5 — Cancelling service *2026-08-24, version 6.5.7* Water is getting expensive thru this service. I will get it on my own. Pls cancel service. Thank you. ### 1/5 — Urgent Product Quality Complaint – Contaminated 5-Gallon Zephyrhills Water *2026-08-24, version 6.5.7* Hello, I am contacting you to report a serious quality and safety concern involving a newly opened 5-gallon jug of Zephyrhills water. My mother was drinking water from our dispenser when she immediately noticed that the water tasted terrible and had a very foul/unusual smell. After realizing something was wrong, she inspected the newly opened 5-gallon jug and discovered visible white film/material floating throughout the water. The jug had just been opened, so we are extremely concerned that the water may have been contaminated before it reached us. Unfortunately, my mother had already consumed some of the water before noticing the visible material. In addition to losing the entire 5-gallon jug, this water was installed on our water dispenser, meaning the contaminated water circulated through the dispenser and potentially contaminated the reservoir and internal water lines as well. We now have to thoroughly sanitize the dispenser before we feel comfortable using it again. We have retained the jug and can provide photos/video of the floating material, the lot/batch information, expiration/best-by date, UPC, and any other identifying information you need to investigate this. We are requesting: Reimbursement or replacement for the contaminated 5-gallon jug Compensation for the cleaning/sanitization of our water dispenser Information regarding how you would like us to preserve or return the affected water/jug for investigation Confirmation that this complaint has been documented and escalated to your quality/safety team Given that this involved water that was actually consumed, we would appreciate a prompt response and investigation. Thank you, Korissa Kingen ### 3/5 — Nothing was ordered for Aug 24th 2026 delivery *2026-08-23, version 6.5.7* My account was charged $60 by Primo brands. I did not place an order for water to be delivered for the month nor for the weeks of August 2026. I do not wish to have water delivered to my address at anytime if I did not request future orders after skipping unnecessary deliveries! ### 1/5 — Rip off *2026-08-23, version 6.5.7* I spend too much money. This isn’t what I signed up for. ### 1/5 — Driver instructions *2026-08-23, version 6.5.7* The app does not allow you to input any driver instructions. If you put any instructions in there it doesn’t allow you to click the save button. Then when you call customer care they cat do it either. They have to transfer you to a Costco representative. Can’t believe something so simple as adding driver instructions is so difficult. If the app was able to save the instructions. Then all is ok, ### 2/5 — Gave me 5 bottles instead of 3 *2026-08-23, version 6.5.7* Gave me 5 bottles instead of 3. Charged me for tip when there was no delivery. ### 3/5 — Concern *2026-08-23, version 6.5.7* Wish the water was colder ### 1/5 — No customer service at all *2026-08-22, version 6.5.7* No customer service at all ### 1/5 — App need pro help *2026-08-22, version 6.5.7* Tried to add to my delivery but every time I tried, when I went back to the app the new item wasn’t there. Then when I checked the app a couple days before delivery, there were 6 of the new items in my delivery. This app needs some serious developer attention. ### 4/5 — Very good app but *2026-08-22, version 6.5.7* I get logged out and the notifications are not coming in. I know common retention policies are in the span of days but this app gets checked once a month. So having to log in to manage a delivery every time is annoying. Also my notifications don’t seem to be working thank god for the backup text All and all this app does everything it needs to do ## Most critical reviews (10 lowest-rated) ### 1/5 — No easy cancellation at all *2026-08-27, version 6.5.7* Companies that don’t let you easily cancel their service without talking to them need to figure out what they are going to do to be better, cause we, the general consumer, are SICK OF IT ### 1/5 — Disappointed *2026-08-27, version 6.5.7* This is too much money to be paying for this service and the water I want is never in stock? ### 1/5 — Unreliable *2026-08-27, version 6.5.7* The app does not retain the number of bottles that I want delivered! If I change it to 3, I will sometimes get 3 and sometimes only get 1. When I go back and look to make sure I am getting the correct number, it is always at 1. So frustrating ### 1/5 — Overpriced *2026-08-27, version 6.5.7* Way to expensive and the service sucks ### 1/5 — Terrible service *2026-08-26, version 6.5.7* My drop off for my water keeps getting delayed ### 1/5 — Disappointed with the service *2026-08-25, version 6.5.7* I rented the equipment that I never received and they keep on rescheduling my delivery for the water dispenser. ### 1/5 — Skip delivery *2026-08-25, version 6.5.7* There are no delivery days available thru December! I need to pause deliveries for at least 2 months but there is no deliveries available to choose! I don’t want to cancel but I am going to be gone for 2 months ! ### 1/5 — Terribly disappointed *2026-08-24, version 6.5.7* Wow! This company is a con artist if your not careful. Recurring charge on something I didn’t reorder ### 1/5 — Too Expensive for What You Get *2026-08-24, version 6.5.7* The service is convenient, but the cost has become way too expensive for what is being provided. I can no longer justify paying this much for water delivery. Unfortunately, I’ll be canceling my subscription. ### 1/5 — Customer *2026-08-24, version 6.5.7* Your customer service is lousy. You have no phone number or any way to talk with anyone. I have no idea how to use this product. It does not heat correctly and it does not cool correctly. If you can’t do better than that, you could take the product away and cancel my account. ## Most praised reviews (10 highest-rated) ### 5/5 — Best water and service *2026-08-25, version 6.5.7* Makes me want to drink water. Refreshing! ### 5/5 — Best option *2026-08-25, version 6.5.7* Water is delivered on time and placed right in front of your door step . ### 5/5 — Servicio excelente *2026-08-22, version 6.5.7* Un gran servicio y muy seguro ### 5/5 — Delivery *2026-08-20, version 6.5.7* We would like to extend a personal thank you to our delivery person. Dylan Nier. Due to a family commitment, I had neglected to set out bottles for refills. Dylan retrieved the bottles from my back deck and left us replacements in our front porch. This is truly above and beyond. Thank you again Dylan. Jeff and Debby Thurheimer ### 5/5 — Primo water surpasses the test *2026-08-19, version 6.5.7* Primo water is a very good water delivery service. They show when they say they will show up. They take my empty bottles and they allow me to make changes to my order a few days before my delivery. Thank you, Primo water! ### 5/5 — Delivery/Quality *2026-08-18, version 6.5.7* Dependable/Quality ### 5/5 — Delivery man Thomas is the best! *2026-08-17, version 6.5.7* Always happy to see Thomas who is helpful in putting water where we need it and with pleasant attitude. When Thomas is on vacation, his substitute is no comparison. ### 5/5 — A move transition is very complicated *2026-08-15, version 6.5.7* I called in advance to advise that I’m moving and everything water got delivered to my new address early. The whole thing has been very chaotic and I feel like the person that I talk to did not listen to my needs. ### 5/5 — Regular user *2026-08-15, version 6.5.7* It’s very helpful and relevant ### 5/5 — Water Delivery *2026-08-14, version 6.5.6* Best water and delivery company around. Really like the products offered here! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*