# REAL AUTHENTICATION — user reviews > 32 indexed App Store user reviews of REAL AUTHENTICATION by Real Authentication, Inc, rated 2.87/5 from 46 ratings. - Source: https://appshunter.io/ios/app/real-authentication/id1170927767/reviews - App overview in markdown: https://appshunter.io/ios/app/real-authentication/id1170927767.md - Rating breakdown: 5★ 20 · 4★ 1 · 3★ 0 · 2★ 3 · 1★ 22 ## Newest reviews (10 of 32) ### 2/5 — 2 out of 3 could not be authenticated *2025-04-06* I submitted 3 orders for authentication. One Fendi handbag, one Chopard watch, and one lot of LV wrapping ribbon. They authenticated the handbag, but gave a refund on the other two because after two days they couldn’t authenticate. They make it seem like they are the top authentication app, so I feel like this is a lie since they obviously can’t authenticate everything they say they can. ### 2/5 — The app needs work- service ok *2023-12-15* I had to revert to the browser version bc the app is not user friendly. The login should be more visible. The process is not very clear. They get you with all the ads on cost. Like others I had to submit more pictures. I am sure we are all using our mobile device for the picture. They need to be more clear on the lighting requirement Yes, like others the login - remember me needs work Service- seems very basic. Very little direction as to what is needed to verify ### 1/5 — Scam beware! *2020-11-25, version 5.2* This Authentication service is a joke. I used it on several items that I purchased second hand and two items that they said were Authentic were in fact counterfeit! Look for a reliable service!!! ### 2/5 — Don’t waste you time or money *2020-08-16* App is not user friendly. You can connect with any support agent. No customer service to assist you. Authentication takes longer than 24hrs even if you just pay minimum of 30 or add 10 dollars for rush authentication. I will not recommend any one to use this app. Check else where ### 1/5 — Waste of my time *2020-01-08, version 5.2* I submitted photos of my bag, and they sent me a refund but a very vague reason as to why. I wouldn’t use them again. ### 5/5 — The resale revolution! *2019-09-27* The new Real Authentication app is revolutionary. I’ve been using Real Authentication for a couple years now and there is no other business I would trust to authenticate my bags. I buy a sell bags on a daily basis. Real Authentication has found fakes for me before I made the purchase. Real Authentication’s services have prevented time and money loss for my designer bag resale business. The new Real Authentication app streamlines my authentication needs allowing me to buy and sell bags even faster. My customers love the fact that the bags I sell come with certificates of authenticity provided by the most trusted company in the industry. I HIGHLY RECOMMEND THIS APP! If you are a bag reseller or just a first timer this is the app you MUST have on your phone. ### 5/5 — Real Is Better! *2019-09-27* Super excited to see the RA app get an update! The process was easy, the app is smooth to browse my orders and the turnaround time was quick. You can upload pics from your phone and they provide what photos are needed in advance. I buy a lot of pre-loved items and you can never be sure of authenticity these days. I love the add-ones like the authenticity card which I always order in case I decide to re-sell later on. Looking forward to using RA again soon!! ### 5/5 — Real Authentication is always my first step before buying used! *2019-09-26, version 4.2* I’ve been so impressed with Real Authentication! They are professional, speedy, and the peace of mind that they provide when shopping for my designer bags has been priceless. I’ll never buy used again without checking with Real Authentication first. Thank you!! ### 5/5 — Awesome Update!! *2019-09-25* The new Real Authentication app is way more user friendly and my order was completed in an hour. The status bar is sick. I was able to see the status of my order in live time!!! ### 1/5 — Horrible app *2019-09-14, version 4.2* I’ve been trying to upload pics using the app and site and doesn’t work. I don’t understand what’s going on ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAM, they take your money and run! *2025-05-10* Had to try and get a vintage Issey Miyaki jacket I bought legit checked to try and file for a refund because I suspected it to be fake upon seeing it in person. Despite highlighting everything I noticed myself was fake, and resubmitting multiple rounds of photos every time, they constantly refused to legit check it because they said they don't have the experience to do so... Don't know why they advertise verifying Issey Miyaki to begin with then :( anyways, they just basically took my $40 and said they can't do anything about it and that was that... ### 1/5 — Not able to send documents *2025-04-21* This service is a joke. They have no idea what they are doing. It is impossible to send digital documents proving that your item is authentic. They cannot authenticate an item simply due to its quality and other characteristics either. I have had several items that ARE literally Authenticated by a 3 party service, which I know are real, items with actual receipts and proof of purchase that they could not Authenticate. Do not waste your time & money! ### 1/5 — Never will I use this app again. Keep the $60 scam artist. *2024-04-08* This app is horrible. I tried legit checking my bag that was purchased at the ysl store in South Coast Plaza here in Southern California. Even with proof of purchase and receipt and a million pictures they had no answer but deemed my bag as counterfeit. $60 loss. As you can imagine I went down to the store and got everything verified with proof of Togo so purchase and receipt as well. I was told this app is not to be trusted , the employees referred me to try this app “legit app” which has almost a 5 star review. This app was way more legit and only cost $10 dollars for the 4 hour response . But I got my response in 1:30 minutes since I did it around 11 pm . ### 1/5 — Not True Authentication *2023-09-16* Pirro Isley sent in sale dollar store glasses and paid the extra $30 to get it back in one hour. Not only did I not get it back in an hour but they came back “authentic” my husband I laughed and laughed. Please don’t use this app. No good for people looking to find the truth. ### 1/5 — Really bad ! *2023-05-31, version 5.2* I wonder why this is called as an app. Terrible user experience ! I would say , it’s better to not have it than having such a low grade one . ### 1/5 — They got it wrong *2022-09-17* Terrible response - came back counterfeit when in fact here in Australia a second hand designer store has deemed my bag as real. This app told me counterfeit. I assume they don’t really know and just want the $$$. Much prefer taking it into a store to be seen by a real person. ### 1/5 — Unreliable- no customer service communication *2021-10-16* I had to pay $90 to have a Chanel bag authentication done because the first time I submitted photos of the original bag they stated that they couldn’t certify the authentication process and gave me a credit back to my app . I resubmitted the next day with a 12 hour turnaround service because I was under a deadline from the day before so I am up to a $60 fee with a copy of the original certification from the other sellers website and they said they made a mistake but they charged me twice- that should’ve been a refund. In addition I had no way to reach then no phone number no email response so I was forced to submit a second authentication request what a racket ### 1/5 — Zero customer service *2021-09-11* No one returns any messages/questions you have. Very frustrating. Will never use again, feels like you just literally threw money out your window ### 1/5 — Scam *2021-07-08, version 5.2* Don’t waste your money. I paid $30 dollars to have a Louis Vuitton bag authenticated. The process was odd to begin with. I paid and uploaded all photos asked and then some. 13 hours later they sent me a email “This order has been refunded, credits: $30 on 07-08-2021. Thank you for your order however we are not able to service this item due to one or more of the following issues: Quality control issues / Missing key identifiers / Image discrepancies / Not servicing this brand or style / Aftermarket repairs, etc”. So basically they took my money and won’t be providing the service and aren’t giving me my money back but a “credit”. They are not accredited with the BBB and it’s clearly a scam. Won’t return messages at all. ### 1/5 — Not credited by BBB *2020-12-04, version 5.2* Beware. Check out the reviews of clients and etc with them mistaken items that are authentic and deemed it fake. They just go by pictures which isn’t easy to know it’s fake or not. I’m highly disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — Streamlined Services from a Reputable Authenticator *2024-05-30* The app is very user friendly. I love their customer service and overall quick response to inquiries. It’s the perfect third party authenticator for my small scale business. Turn around time for Basic service is consistently much better than Entrupy based on my experience. ### 5/5 — Fast Service *2023-06-21* So far I’ve had two bags authenticated by RA and I received the results before 24 hrs even though I just paid for the basic authentication. The only problem with the app is that I have to login my details every time I need to check my order. It doesn’t have the face app recognition to login. ### 5/5 — Only luxury authenticator with app *2022-08-18* I’ve used a few services but nothing beats RA in terms of service, brands, professionalism and results. They seem to be always updating everything and trying to add more value. Happy user here. ### 5/5 — The Best in the industry!!!! *2020-08-20* As a buyer of luxury goods I’ve used them countless times.. look no further! Fast, accurate, and reasonably priced! ### 5/5 — Quick & simple professional service *2019-11-09, version 5.1* First heard about Real Authentication from my peer luxury resellers. I’ve given it a try and I’m really happy about the accuracy, professionalism, turnaround time and options to upgrade orders. We use RA as a third party service *in addition* to our in-house screening at @shopcasafresa, that way we can provide documentation for top tier items. RA is the only service that even remotely looks legit imo. Every other site is all done through basic forms or email with little transparency. This app can use some UX improvements, but I do think it’s getting there. Excited to support and follow this company, it’s perfect for our size right now. ### 5/5 — Best service *2019-11-07* I highly recommend them. They are fast, reliable and always professional. Glad I found them. ### 5/5 — Cool app *2019-09-27* Downloaded the Real Authentication app a while back and just used it recently for an on the spot authentication and the update blew my mind. It was a much needed upgrade and super easy to use. ### 5/5 — Quick, quality service with Real Authentication *2019-09-27* Never thought getting items authenticated would be so easy. Real Authentication app is user friendly and response time is amazingly quick. Five stars. ### 5/5 — Easiest. Authentication. Ever. *2019-09-27* I used the Real Authentication app for the first time and found it be super easy. Popped into a resell shop this week and got a Chanel bag authenticated while in the store. ### 5/5 — Amazing! *2019-09-27* I love this app!! I use it all the time and I love that it’s so easy to use and convenient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*