# RealConnect - DHRE — user reviews > 99 indexed App Store user reviews of RealConnect by Dubai Properties Group LLC, rated 3.50/5 from 126 ratings. - Source: https://appshunter.io/ios/app/realconnect-dhre/id1346538794/reviews - App overview in markdown: https://appshunter.io/ios/app/realconnect-dhre/id1346538794.md - Rating breakdown: 5★ 69 · 4★ 10 · 3★ 3 · 2★ 8 · 1★ 36 ## Newest reviews (20 of 99) ### 1/5 — Customer *2025-05-30, version 3.2.18* The App is weak and not friendly. It should not be at level of a big developer like Dubai Properties. We cannot pay service fees through it which is the least expected from such app. ### 1/5 — Horrible app *2025-04-02* None of the basic features work properly they really need to check **Developer response:** Hi Ranj29, We are sorry to hear about this issue. Please forward your contact details to crmsupport@dp.ae and we will make sure this issue is solve at the soonest. Best Regards, Dubai Properties ### 1/5 — Horrible *2025-02-27, version 3.2.16* The app is never working and “report issue” doesn’t allow to report anything. This is the worst app I’ve ever used. ### 1/5 — Full of glitches and alow *2025-02-27, version 3.2.16* Its slow, nit well designed, often gets stuck, trying to apply for modifications in the apartment, keeps saying you don’t have the authority to proceed. ### 1/5 — Always under maintenance *2025-02-11, version 3.2.16* For over 2yrs while I have been dealing with DCM this app has remained under maintenance for most of the time. While DP/ DCM aim to provide this app to their customers for ease, it has only extended the inconvenience as whenever you want to use the app it is either under maintenance or most features are not accessible. Really bad experience! ### 1/5 — The worst experience *2025-02-06, version 3.2.16* It took me 3 months to get access to this app, and even now after submitting tons of requested documents my profile details are all wrong, DP customer care is not making life easier, they are so blindfolded with their policies and procedures 🤦🏼‍♂️, the common sense left them long ago. ### 1/5 — Rubbish *2025-02-05, version 3.2.16* Judy rubbish ### 1/5 — Registration fails *2025-01-13, version 3.2.16* The app will not allow you to upload documents from your mobile device to allow registration. Had to email all documents instead. ### 1/5 — Terrible , horrible , useless , provoking *2024-12-23, version 3.2.16* After several complaints I received an email that we have updated your profile on the App , after logging in I could not find my name or unit number .. what a customer service standard, apart from that the app is very very ……… very Very slow .. keeps turning and turning for 5 min until another page is open .. shame and shame for such application ### 1/5 — Trash *2024-12-12, version 3.2.16* This is the worst App i have ever use, the designer and IT guy should resign from this work. The App shows 0 respect to the customer. How can people even live with this trash App. Do you guys even try to use it or test it once? Shame on everyone who involved in developing this App. ### 1/5 — The App is Awful *2024-12-10, version 3.2.16* This app does not work, the drop down menus don’t cover the work required and it’s clearly not designed for a phone. Very, very poor! ### 1/5 — worst App in the world *2024-11-27, version 3.2.16* Dear DP management please fire all your IT guys, and hire the competent people or ask other local big developers to guide how to design the Apps to facilitate the customers easily to access their properties and payments Now I logged in it is not showing my profile information at all, even I want to update personal details it always said it is not working, worst apps in the world, it has been updated only a month ago, what your IT guys done??? ### 1/5 — Among the worst and incompetent apps!!! *2024-11-25, version 3.2.16* The app has structural and architectural issues, illogical design and my account is locked and I can’t enter to check my information, customer service cannot help and keep throwing me from one department to another like a ping pong. Really unprofessional and honestly it’s a shame for a prestigious company like Dubai Properties to have such a terrible app. Honestly they really need to sort this out by allocating resources or just outsource a proper development app company to build this service from scratch. ### 1/5 — Again not working… *2024-11-21, version 3.2.16* Again tried to open but not opening: not recognising username…time to time it’s happened OTP also is not working ### 1/5 — Hardly anything as bad *2024-11-04, version 3.2.16* Without prejudice this is one of the worse experience as far as the app itself and the customer care service provided. After several weeks i managed to register myself and my property and they managed to register the wrong property. I received automated messages that my application is in progress and it was not for 4 weeks and after many many many emails and calls and them asking for the same exact documents 3 times, they managed to wrongly register my property. So now i can still not use it! Laughably low score unfortunately. ### 1/5 — Logging in issues *2024-10-08, version 3.2.15* Multiple log in issues over 5 years of using the app. Never really has it improved. Far from ideal as more and more communities are being managed. ### 1/5 — Anon *2024-09-03* Most features don’t work or fail when trying to submit. Constantly have to send email to rectify details and for app to reflect correct information. **Developer response:** Dear Anon, Thank you for taking the time to leave a review. We're sorry to hear that your experience with us didn't meet your expectations. Your feedback is important to us. Please share details of your experience at realconnect@dhre.ae so we can address your concerns. Best regards, Real Connect Support ### 1/5 — Unable to upload documents *2024-07-26, version 3.2.11* This application is not user friendly. I am unable to upload any documents like title deed or UAE ID and it does not allow for a partial payment. Only full payment is accepted. Very poor customer support service as nothing is done to address the many issues! ### 1/5 — Very poor app *2024-07-20* Never worked **Developer response:** Dear Valued Customer, Thank you for taking the time to leave a review. We're sorry to hear that your experience with us didn't meet your expectations. Your feedback is important to us. Please share details of your experience at realconnect@dhre.ae so we can address your concerns. Best regards, Real Connect Support ### 1/5 — It’s too bad !! *2024-06-26, version 3.2.11* Please check others how they manage their app and how easy of a use they are making it for their customers!! I truly mean fire whoever you need to fire !! For the biggest developer in uae and maybe in the region !!! It’s sad to say you have a product like this !! Adnan ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not work *2025-09-05, version 3.2.20* App does not work ### 1/5 — Worst application *2025-08-25, version 3.2.20* Looks like DP has not done any kind of testing before lunching this app . Not a single functionality works properly . Been trying to pay service fees but it always says ownership not found even when I see my invoices . ### 1/5 — Documents update *2025-08-06, version 3.2.19* There is no documents update in the app and why for owners you require update until it is expired ### 1/5 — Extremely Incompetent Management *2025-07-21, version 3.2.19* I have been trying to get my name updated for many months and there is absolute no assistance from them. App always gives an error and can’t access any details. They even updated a wrong name on my account of a completely different person (it’s a huge security risk). Every time you call them there is a different response. I can’t even imagine for other requests how bad they would be. There are reviews here from over past 2 years and still have taken zero effort to improve or make the experience better for its customers. ### 1/5 — Mr *2025-07-16, version 3.2.19* Very sad feelings each time I open this app. Starting from the name which have no any association with DP. Other not pleasant thing is that this app populated with multiple number of dummy services which have no any real actions after they applied. Payment initialization not regular and requires additional steps compared with any other app that handle payments ### 1/5 — Confused and retired *2025-07-09* It’s not an application even ### 1/5 — Rubbish app *2025-07-03, version 3.2.19* Useless. The Quickpay never works. Always says records not found when I enter my details. ### 1/5 — Worst app *2025-07-02, version 3.2.19* Worst app I have ever forced to use. Never worked in my last 3 years of experience ### 1/5 — Not good *2025-07-01, version 3.2.19* The app is not updated. There are 2 weeks left for handover of my property and it still shows construction as 78 %. All data of payments are not updated. Why Dp does not upgrade this app ?? You get the feel that the team looking after it are not efficient or even interested:( ### 1/5 — Need lot of improvement *2025-06-15, version 3.2.19* App wont support other country mobile number, its has limit on number of digits, supporting till 10 digits only. App wont allow to edit the personal details, unable to see the last invoices you have to scroll hard and hold to see last invoice. App crash too many times. Service charges wont have net banking Payment method, how can foreign investor make payments.. need lot of improvement. ## Most praised reviews (10 highest-rated) ### 5/5 — Useless app *2022-07-08, version 3.1.1* Very slow and useless ### 5/5 — New APP *2022-06-12, version 3.1* It’s working properly without any issue same as Meraas APP . Thanks &good luck ### 5/5 — Booking feature doesn’t work app is slow *2022-04-22* Needs lots of improvement ### 5/5 — Something changed *2022-01-20, version 3.0.2* This app used to be so good earlier. I could see my individual properties and make the payment very easily confidently. Now inexplicably all those user friendly options have disappeared and making service charges payment has become very difficult and risky ### 5/5 — Easy to use *2021-09-28, version 2.0.35* It was easy to use thanks ### 5/5 — Very useful app *2020-01-07, version 2.0.25* User friendly app ### 5/5 — Smooth and friendly *2019-09-30, version 2.0.18* Very smooth ### 5/5 — nice app to use *2019-05-02, version 2.0.6* this app has some nice features with smooth functionality ### 5/5 — App not working at all!!! *2019-02-09, version 2.0.3* With the new update, i cant access anything as app is not working. ### 5/5 — Great App *2018-12-11, version 1.0.9* Great service, very convenient in helping me keep track of my account and making payments --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*