# RealGreen Mobile — user reviews > 28 indexed App Store user reviews of RealGreen Mobile by WorkWave LLC, rated 1.50/5 from 95 ratings. - Source: https://appshunter.io/ios/app/realgreen-mobile/id1589998239/reviews - App overview in markdown: https://appshunter.io/ios/app/realgreen-mobile/id1589998239.md - Rating breakdown: 5★ 8 · 4★ 2 · 3★ 3 · 2★ 5 · 1★ 77 ## Newest reviews (11 of 28) ### 1/5 — Garbage *2026-04-20* Have to un install and re install every day to even use. Absolutely trash getting worse. Now it stops working mid yard, and they’re increasing their rates for our employer. What an absolute smelly piece of trash *edit going on 8 weeks of this garbage, no update no help just reinstalling 2x a day to get this piece of garbage to work. **Developer response:** Hello, thank you for the review and we are so sorry for the poor experience. We've released a few updates since your review and are now on version 2.17. Our users have not reported the need to reinstall since these latest releases. Please make sure to update to the latest version and reach out to our support line at (800) 762-0301 if you're still experiencing issues. Thank you! ### 1/5 — Sucks *2026-04-20, version 2.14.8* Every single day I have to uninstall and reinstall the app because it doesn’t wanna open. It’ll open for a split second and close worst app ever. ### 1/5 — Terrible product *2026-04-18* I have to use it because it is enforced by the Franchise. It a terrible product, currently I have to delete and reinstall every morning. **Developer response:** Hello and thank you for your feedback. I am sorry for the poor experience you've had with our product. Please make sure to update to the latest version, 2.17. If you are still having issues and needing to reinstall each day, reach out to us at (800) 762-0301 as soon as you can so we can get it resolved. Thank you. ### 1/5 — Delete, reinstall, repeat *2026-04-12* The app works 20% of the time. When it does the route optimization takes me all over town the back track to a spot I was already at. ### 1/5 — Constantly deleting *2026-04-10* The app when it works is really good and an improvement from its older Mobile Live app. However every day I have to delete the app and reinstall it just to use that app and if I completely close it out I will have to delete the app and reinstall again. ### 1/5 — Constant issues *2026-04-08* Will usually just close over and over when I try to open it. Server issues all the time that won’t allow me to log in. Definitely throws a wrench in my work day ### 1/5 — Awful *2026-04-07, version 2.14.7* Have to delete it and reinstall it every morning or it won’t work. Buggy, glitchy, all around mess. Sick of this thing. ### 1/5 — Horrible *2026-04-04* Why do I have to delete an app every single day to re-download it just to install it so I can use it. Close jobs that weren’t done causes confusion and can affect your customer base.. Please be careful. ### 1/5 — Garbage *2026-04-02* Have to delete and reinstall the app every morning because it won’t open. Trying to view images in the app is impossible because 99% of the time they won’t download so you’re just looking at a black screen. Very disappointing. ### 1/5 — It worked before *2026-03-26* It all of a sudden started crashing you have to delete the app reinstall then use if you close it you’ll have to re-delete the app every time you want to use it ### 1/5 — Downgrade *2026-01-16* This new Real Green app has been terrible. I’ve had to delete and redownload it 10 times now bc it would randomly stop pulling up and jobs due to a “Network Error” I didn’t have even a fraction of problems with the old app. **Developer response:** We appreciate you taking the time to share your experiences with the new RealGreen mobile app. We have passed along your comments as our developers continue to make RealGreen the best partner to you and your business. - WorkWave ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-08-24, version 2.17.1* Really bad. Do better. ### 1/5 — Most pathetic ‘upgrade’ ever! *2026-08-13* End of life on the previous version is coming up and the app isn’t ready! Can’t print via Bluetooth because there is no options tab to shut off AirPrint for the Brother thermal printer. Requested help and was given a ‘copy/paste’ from the web to shut off AirPrint (you can’t!!!). Been using Real Green for over 20 years and this is the absolute worst! **Developer response:** Hi! Thank you for your feedback. I'm sorry to hear you're experiencing these issues. Here is an article for how to resolve this problem: https://workwave.my.site.com/realgreen/s/article/RealGreen-Mobile-Printing-Receipts-to-Brother-RuggedJet-Series-Printers-Using-iOS-Devices. If you are still having issues after following the article, reach out to us at (800) 762-0301 so we can investigate further. Thank you! ### 1/5 — ‘In development for five years’ but it’s only been being developed for a year and a half *2026-07-27* First point: It is not a finished product. If you rely on invoices or emailing them you will be UNABLE to as of version 2.14.8. Unable to download as a PDF, nor able to get the invoice as a link Second point: The old app (MOBILE LIVE) is going to be removed from the App Store and entirely unsupported at the end of JULY* 2026. Third point: The customers are the ones beta testing. Why? Overall, it is costing more to push this app out as fast as they are than to leave MOBILE LIVE up for another year. Why is this the only route? If reviewed by app developer/RG, please explain in full why the full removal of MOBILE LIVE cannot be delayed. Is it due to possible OS changes? App cost?? Maintenance???? Notes: You have to uninstall and reinstall the app. There is no clear cache function. The strangest issues possible tend to creep up because of this. You have to uninstall and reinstall after every update. See the cache issue. You can use it on a phone. Major improvement. Sometimes issues with app become ‘deep-seated’, and multiple restarts/reinstalls are required. **Developer response:** Hello! Thank you so much for the detailed feedback. RGM is certainly not a “new” app; however, we’ve been putting a lot of effort into rapid releases over the last year and a half to make sure it meets the needs of our customers. Regarding emailing invoices, you can do that as of version 2.17, available a few weeks ago! Mobile Live shutdown is occurring over the next couple months, feel free to reach out to your account manager for more info there. As far as testing goes, we are doing our best to test every release thoroughly before they go out but we are deeply sorry for any issues you still experience. As far as uninstall/reinstall – we added a new refresh option in the more menu to help mitigate that for some users (available in 2.17). Cache clearing should still be possible through your device settings. If you have any other issues, please reach out to our support team at (800) 762-0301 so we can get you help! Thank you, again. ### 1/5 — Terrible app *2026-05-22* This app is so bad, barely works, deletes production, notes, & pictures, makes you re do everything just to delete again, consistently stuck on a loading screen. **Developer response:** Hello. We are sorry to hear of the issues you are experiencing! Has your experience changed since the latest version, 2.17? If you are still having problems, please reach out to our support line at (800) 762-0301 so we can get them resolved as soon as possible. Thank you! ### 1/5 — unusable *2026-05-08, version 2.14.9* so poorly made that its unusable in a business environment ### 1/5 — Ok when it works *2026-04-30* The app is constantly crashing and glitching. They also deleted the ability to email a customer’s invoice because they’re trying to force you to be on AMA. If your products are good enough, people should want to use them. You shouldn’t force them to use them by deleting necessary features just to push them toward buying more from your company. The way RealGreen has turned to a money first model has really brought down our satisfaction in the software. We already pay a ton of money for the features that we have they shouldn’t throttle them to make you pay more. And the fact that we pay a monthly charge for mobile and can barely even use the app is ridiculous. If it wasn’t for having to relearn an entirely new software when we’ve spent a over a decade becoming familiar with this one, we would likely switch to a different software. ### 1/5 — ‘In development for five years’ but it’s only been being developed for a year and a half *2026-04-30* First point: It is not a finished product. If you rely on invoices or emailing them you will be UNABLE to as of version 2.14.8. Unable to download as a PDF, nor able to get the invoice as a link Second point: The old app (MOBILE LIVE) is going to be removed from the App Store and entirely unsupported at the end of June 2026. Third point: The customers are the ones beta testing. Why? Overall, it is costing more to push this app out as fast as they are than to leave MOBILE LIVE up for another year. Why is this the only route? If reviewed by app developer/RG, please explain in full why the full removal of MOBILE LIVE cannot be delayed. Is it due to possible OS changes? App cost?? Maintenance???? Notes: You have to uninstall and reinstall the app. There is no clear cache function. The strangest issues possible tend to creep up because of this. You have to uninstall and reinstall after every update. See the cache issue. You can use it on a phone. Major improvement. Sometimes issues with app become ‘deep-seated’, and multiple restarts/reinstalls are required. ### 1/5 — Terrible. Couldn’t be worse if they tried. *2026-04-24* I have to delete and reinstall this app every day for work. It’s unreliable and overall useless. I don’t think it could be worse if they tried. **Developer response:** Hello! Thank you for the honest review. We had some issues that went out in the 2.14 releases back in March and April and we are deeply sorry for the frustration they caused you. We are now up to 2.17 and our users are reporting far better performance without the need for the reinstall workaround. Try it out and please reach out to our support line at (800) 762-0301 if you are still having issues! ### 1/5 — App crashing *2026-04-20, version 2.14.8* Constantly have to delete and redownload app ### 1/5 — I’d give zero stars if possible *2026-04-20* I use this app for work because I have to not because I want to. Every day I have to delete and reinstall just to get it to work. Literally started a service for a customer just now and had to delete the app and reinstall just to check in the job. Time is literally money in my line of work and real green mobile is excellent at wasting both. The old app could be slightly janky but I’d take it any day over this trash fire. The amount of daily downloads this app probably has because it quits working is insane. When it first came out it worked fine and I liked it better. Now it’s just been disappointment after disappointment. This is like week 4 of having to delete and reinstall daily. I don’t know what happened, I know the team is very responsive and is working hard to fix it but as is this app is trash. It wasn’t 2 months ago, and it was perfect last year. I will start adding back stars for each week I don’t have to reinstall and I will be removing stars when I do. We are starting at one star because I can’t go more than 23 hours without having to reinstall unless I’m not working. If your company is thinking of using this app, don’t, it’s not ready and if you pay for it i would look at other options until this situation is fixed **Developer response:** Hello. Thanks for the feedback. That is NOT the experience we want to give techs. Time is money and your time is too valuable. We've done a lot of updates since 2.14.8 and are now on 2.17. Our users are reporting much better performance and no longer need to do the reinstall workaround. We also added a manual refresh button in the "More" menu by clicking "Update Configurations" that has been helping folks work faster alongside the automated syncs. Please make sure to update to the latest version and reach out at (800) 762-0301 if you're continuing to have more problems. We're looking forward to earning those stars back! Thank you. ## Most praised reviews (7 highest-rated) ### 5/5 — Impressed *2024-12-30* Huge improvement from the look and feel of Mobile Live. Excited to see the functionality added in future releases. **Developer response:** Thank you for your feedback. We're so happy you're finding success with our product. ### 4/5 — Much better after update *2026-06-15* After the last update the app has been continuously working with very little issues. I’d like for the call log function to pop up alerts for you that cover the production screen like ML did. **Developer response:** Thank you so much for the positive review! I hope recent releases are serving you even better. I will be sure to pass your suggestion to our product team as well. Thank you! ### 3/5 — The app is great……but *2026-04-10, version 2.14.7* It continuously crashes. I have to redownload the app everyday. ### 3/5 — Needs some fixes *2026-03-31* Keep having to I download the app and reinstall cause the app won’t load Others then that app runs pretty smooth ### 2/5 — Battery drain is horrible *2026-04-16* Brand new iPhone 17 Pro Max. I start my day at 100% battery, by mid-shift 6 hours later, drain has caused my battery to go below 30%. Absolutely terrible. ### 2/5 — Fix this *2026-04-12, version 2.14.7* Good app. WHEN IT LAUNCHES!!! ### 2/5 — Awful *2026-04-09* My company uses this app, my morning routine includes deleting the app, re-installing and having to put in the credentials. Last week we couldn’t use it at all. It was better than the old mobile live app but now you have to fight to use it. However, apparently there is not a better option. We have asked around and have not found a better solution because RealGreen is awful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-18.*