# RealRelax Smart

> Smart device controller for massage products with manual and custom modes. (iPhone/iPad app by 晓忠 缪.)

- Source: https://appshunter.io/ios/app/realrelax-smart/id1489795865 (this page in markdown: same URL + `.md`)
- Developer: [晓忠 缪](https://appshunter.io/developer/1489795864)
- Category: Health & Fitness, Lifestyle
- Price: Free
- Rating: 1.50/5 from 10 App Store ratings · 103 written reviews indexed
- Age rating: 17+
- Requires: iOS 12.0 · 53 MB
- Languages: English, Chinese
- Released: 2020-02-26
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/realrelax-smart/id1489795865/reviews.md

## What is RealRelax Smart?

Real Relax is committed to control your massage products, via connecting smart massage devices with apps so that make home a place to really relax

Product features:
Add RealRelax massage devices to your smart mobile devices, make them operate massage products via voice or one-click control

Manual mode: After wireless connection, all massage functions can be switched and adjusted, covers all the parts of your body.

Customize mode: customize your unique modes and experiences according to your needs

your feedback and support that promote our every progress, if you have any questions, please contact us:
www.realrelaxmassage.com
service@realrelaxmassage.com

## Key features

- Connect smart massage devices
- Voice control
- One-click operation
- Manual mode adjustment
- Customizable massage modes

## What do users think of RealRelax Smart?

Overall sentiment: negative

**Pros**

- 👍 Intuitive and user-friendly interface
- 🎮 Comprehensive manual control features (head, neck, shoulders, back, waist, hips)
- 💪 Multiple massage types available (tap, knock, knead, shiatsu)
- ⚡ Works seamlessly when properly set up with Apple login
- 🔧 Excellent chair hardware quality and functionality
- 📱 Good Bluetooth connectivity when functioning properly

**Cons**

- 🐛 Persistent login and authentication failures
- 🔄 Frequent app crashes and forced logouts
- ❌ Inconsistent app functionality - works intermittently
- 🚫 Account recognition errors (user doesn't exist/already exists loop)
- 📵 Bluetooth connectivity issues with certain chair models
- 🔐 Excessive personal information collection without clear justification
- ⚠️ Poor customer support responsiveness
- 📊 Suspected fake/bot reviews inflating ratings
- 🔌 Limited functionality on physical chair controls compared to app

**Commonly reported bugs**

- Login fails intermittently with 'user does not exist' error
- Account creation loop - email already exists but won't login
- Verification code not sent or invalid when received
- App boots users out randomly and prevents re-login
- Bluetooth fails to detect chair despite connection showing in device settings
- App crashes on startup or during registration
- Password reset feature non-functional
- Internet error messages during account creation
- WiFi timeout during initial setup
- App stops recognizing paired devices after weeks of use

**Most requested features**

- Improve app stability and reliability
- Fix authentication and login system
- Enhance Bluetooth pairing process
- Reduce required personal information collection
- Implement better error messages and troubleshooting guidance
- Expand physical controller features to match app capabilities
- Add offline mode functionality

## Recent user reviews (10 of 103)

All indexed reviews: https://appshunter.io/ios/app/realrelax-smart/id1489795865/reviews.md

### 1/5 — Worst thing I ever bought

*2026-01-18, version 2.7.1*

If you are reading this, do not fall for this chinese scam! I repeat these guys make the worst massage chairs on the planet.

### 1/5 — Why all the personal info?

*2025-09-05, version 2.6.9*

There is absolutely no reason why my massage chair needs my personal info in order to use the controls.  The only reason to collect this info is so that they can use it for spam emails.

### 2/5 — Needs work

*2025-08-16, version 2.6.9*

Some days you can login, and then other days it will tell you account does not exist

### 1/5 — Massage chair

*2025-08-01, version 2.6.9*

Poor Quality. Not massage at all.

### 1/5 — PS6500 not connecting via Bluetooth

*2025-06-14, version 2.6.9*

Followed directions as provided and the app does not detect the PS6500 chair automatically nor when adding manually. My Bluetooth shows it’s connected but the app doesn’t. 
DO NOT RECOMMEND

### 1/5 — Never works

*2025-05-25, version 2.6.9*

This app never allows you to sign in, and it’s not that I’ve forgotten a user name or password it literally glitches and will not let you sign in one day it’s up and working fine and the next day it won’t work at all and it’s down for months at a time and then bam it’s back up and lets me sign in again no rhyme or reason. I love the functionality of the app when it works but it’s literally only works 15% of the time so it’s not worth having

### 5/5 — Great app!

*2025-03-17, version 2.6.6*

Don’t know why people are ditzing this app. If you take the time to learn how it works it’s great. It will give you much greater and easier control of your chair when in manual mode. You can select head, neck, shoulders, back, waist, and hips independently and choose massage type for the area, tap, knock, knead , shiatsu. You can control intensity etc. don’t be lazy, take the time to learn your chair and the app that makes it work, together they create a wonderful massage!
I found the rollers pushed too hard on my back and could not turn it down enough so I put a 24x17 memory foam bath mat from Costco in the lower part of the backrest, problem solved!
Enjoy your chair!

### 1/5 — How do i get the code???

*2025-03-16, version 2.6.6*

I have no idea where to get account name

### 1/5 — Doesn’t work

*2025-02-10, version 2.6.6*

Apparently does not work and never did on my ps 6500 so don’t bother and support has no idea how to fix the issue.

### 3/5 — Fix for app crash

*2024-11-09, version 2.6.6*

If you are having login issues like I was where it doesn’t recognize you, what I did was delete the app and when I reinstalled, at the login screen check the box agreeing to the terms and click the apple button at the bottom if you have an iPhone to log in that way. Now it’s working fine. I had set up the account before with yahoo and Gmail and it did not work. Apple login fixed it for me. I can’t do without my chair!

## Frequently asked questions about RealRelax Smart

### What does the RealRelax Smart app do?

The RealRelax Smart app allows you to connect and control your RealRelax smart massage devices. You can operate your massage products via voice commands or a single click, and access manual or custom modes for a personalized experience.

### What are the key features of the app?

Key features include adding your RealRelax massage devices to your mobile device, operating them with voice or one-click control, adjusting all massage functions in manual mode, and creating your own unique custom modes.

### Is the RealRelax Smart app free to use?

Yes, the app is free to download and use. The provided data indicates no in-app purchases or ads, suggesting it is a complimentary service for users of RealRelax smart massage products.

### What kind of massage devices can I control with this app?

This app is designed to control RealRelax smart massage devices. You can add these specific devices to your smart mobile devices to enable wireless control of their massage functions.

### How can I customize my massage experience?

The app offers a 'Customize mode' feature. This allows you to create your own unique massage modes and experiences tailored to your specific needs and preferences, ensuring a personalized relaxation session.

## Version history (last 5 releases)

### 2.7.1 — 2025-11-10

1. Optimize login page to support email login;  
2. Streamline password recovery and reset process;  
3. Improve settings/account security workflow;  
4. Fix known issues.

### 2.6.9 — 2025-04-15

1. Add voting messages to allow users to vote.
2. Add questionnaire messages to allow users to fill out questionnaires.
3. Add product promotion video display in posts.
4. Optimize post content and comments to support copying.
5. Other detail optimizations.

### 2.6.6 — 2024-10-06

1. Fix the issue of not being able to search for multiple devices simultaneously.

### 2.6.5 — 2024-09-19

1. Adapted to new massage devices;
2. Optimized instant messaging (IM) functionality;
3. Fixed known issues.

### 2.6.3 — 2024-03-30

1. Posting a new disclaimer agreement confirmation;
2. Posts and comments support reporting;
3. Add programming functions;
4. Fix known bugs;

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## More apps by 晓忠 缪

- [Massage Genie](https://appshunter.io/ios/app/massage-genie/id1594290020)
- [ChairLink](https://appshunter.io/ios/app/chairlink/id6748900041)

All apps by 晓忠 缪: https://appshunter.io/developer/1489795864

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*