# RealStaff — user reviews > 110 indexed App Store user reviews of RealStaff by SCHEDULE APP, LLC, rated 4.70/5 from 3,885 ratings. - Source: https://appshunter.io/ios/app/realstaff/id1105634036/reviews - App overview in markdown: https://appshunter.io/ios/app/realstaff/id1105634036.md - Rating breakdown: 5★ 3,465 · 4★ 148 · 3★ 107 · 2★ 40 · 1★ 125 ## What do users think of RealStaff? Overall sentiment: negative **Pros** - 🚀 Flexible scheduling - 💰 Daily pay - 👍 User-friendly app - 🤗 Caring customer service **Cons** - 🐛 Frequent app glitches and bugs - ⏱️ Delayed shift notifications - 💳 Issues with payment processing - 📉 Lack of available shifts **Commonly reported bugs** - App freezing and crashing - Inability to see or accept available shifts - Problems with clocking in/out - Delayed or missing pay **Most requested features** - Improve notification system - Provide more detailed shift information - Expand facility coverage - Streamline onboarding process ## Newest reviews (13 of 110) ### 2/5 — Horrible app *2025-04-09, version 6.108.3046* Horrible app waste of time and money having to go do the drug tests etc just for them not to approve because of limited shifts in my area thank god there’s better agency apps ### 2/5 — It use to work *2024-08-09* I have been with Gale since 2021. Been using the app with minor issues from time to time. Recently the app just stop sending notifications of shifts. Finally spoke to someone in the chat (after the longest wait) and they submitted a ticket. Two days later, no response. I tried uninstalling and reinstalling 3x but still no batch notifications. My settings are set to receive them but still nothing is going through on my phone from the app. Now I have to randomly keep checking to see if shifts are available on the portal (which some were). But this issue will lessen my chances of getting any shifts because they go quickly. The lack of communication and support at Gale is the worst… It use to be much better when they were available by phone. **Developer response:** Thank you for your feedback and for being a loyal member of the Gale community since 2021. We apologize for the issues you’ve experienced with shift notifications and the delay in our response. Your feedback is invaluable as we continuously work to improve our app and services. It sounds like you’ve already checked your app and notification settings; thank you for taking those steps! To ensure you receive notifications, please make sure your availability is set in the app. This allows the system to send you alerts when shifts matching your preferences become available. If you’ve already set your availability and are still having issues, please reach out directly to Technical Support at techsupport@usegale.com and we’ll prioritize resolving this for you. We understand how important communication is, and while we’ve added more convenient ways to reach us. Please don’t hesitate to reach out via contact@usegale.com or chat with us in the app. You can also schedule a call back by visiting galehealthcare.com/phone Thank you for your patience and for giving us the opportunity to make this right for you. ### 2/5 — Could be better *2024-04-26, version 5.38.2619* Keeps crashing, may have bugs! All my information is already on this app! Ohh lorddd ### 1/5 — Poorly developed *2023-11-16* This app and agency are the absolute worse. No doubt, the market team uses this app to discriminate against nurses. I have other nurses screenshot their app and the difference is apparent! Facilities who reach out to you; are restricted from block booking you; the market team controls who they want to schedule. Looking at my app, and the #facilities automatically goes from 65 to 0; displaying no available shifts when I change screens. Nurses are not respected or appreciated, BELIEVE ME! Troubleshoot? Terrible! They don’t help or fix anything! Don’t waste your time, trust me! Getting paid is so harassing. You’re clocking in/out via app, paper, facility time clock, and required to take a picture. Same day is whenever they get ready that day! This agency does not support nurses as they claim; because their goal is to appease to their client only! You are expected to often work outside of your scope, in unsafe work environments, understaffed, expected to not advocate for your patient or yourself, and punished for not risking your license. We know there are facilities that do not care about safe nursing nor the patients; and these are Gale clients! ### 1/5 — Trash *2023-11-08, version 5.21.2446* Can’t ge ahold to anyone waste of time ### 3/5 — Hard time completing application *2023-10-18* I have been hearing about everyone signing up with this agency especially as a CNA the process was easy and all, but not for me. At first it was difficult to get the app to upload any images needed for documents like it would have the processing spinning wheel forever and accept them eventually days later after trying over and over again. Now I am at the last part of applying and the background check will not start, I cannot get anyone to answer my messages back on fixing this issue in order to begin picking up shifts. I want to love this app but cannot due to this issue and now been forced to pick up through other agencies. Can someone please reach out to me and help me with this background check issue!? ### 2/5 — App is awful, theory is great *2023-10-12* I love the idea behind Gale and being paid after each shift. HOWEVER, you cannot depend on it to work consistently (for facilities and employees). For the past month I’ve noticed major problems…. 1. CNAs are notified their shift has been cancelled (when it has NOT been by the facility, and left them short staffed). 2. I cannot see shifts that I KNOW are available (I know because I’m at the facility in need). The app constantly notifies us shifts are available (great) but then when we click on them it says “no longer available” or it just keeps loading. 3. When anyone complains about these problems (facilities and us), we are told to call the IT department. The problem is not on our end, and honestly we shouldn’t have to keep uninstalling or logging out in hopes to fix it. Which by the way, hasn’t fixed it for me! I’m frustrated and ready to use another agency. 4. I used to be able to at least receive block shifts without a problem, now I can’t even do that without headache. And today I get a call from Gale. Left a voicemail saying “you have 2 block shifts, accept or decline. If you can’t see them and would like to accept, call back and I’ll book them for you”. No ma’am. That’s the whole point in this app, we shouldn’t need to do that and I don’t want anyone doing anything on my behalf. We are losing many money opportunities and there’s the constant risk of patients getting less care than they deserve. Not to mention Gale is getting a bad reputation for “not showing up” when that’s far from the truth. ### 1/5 — Cancel all the time *2023-10-09, version 5.18.2395* Will counsel you soon as you get to the facility do not pick up here I drove an hour away just to be council when I got here mind you Gale called me and asked me where I was and they cancel me soon as I got here waist of gas ### 1/5 — Ugh *2023-09-26, version 5.1.2354* My notifications are not coming up ### 3/5 — Schedule *2023-09-26* I hate how you have to go in each day and choose a schedule rather than having formatted for all days what shifts you like.. for example I would like to work only nights, every day available for those shifts ### 1/5 — Not pleased *2023-09-17, version 5.1.2354* Not pleased ### 1/5 — S *2023-09-17, version 5.1.2354* Zz ### 3/5 — App lags *2023-09-16, version 5.1.2354* There is a delay when multiple shifts become available ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot create a password *2025-01-11, version 6.102.2905* Dude, I have tried million of passwords, and none of them works to create an account. Lame! ### 1/5 — No shifts *2024-11-25, version 6.67.2891* They don’t have shifts for Cnas ### 1/5 — Don’t pay employees *2024-11-09* U can book a shift , upload the sheet they try so hard to find something wrong and refuse to pay . You will have the time sheet signed off and they will say they have to wait on the scheduler to contact them back and guess what u still don’t get paid . They don’t know how to communicate. Don’t answer email , chat , text . **Developer response:** Thank you for your feedback. We apologize for the experience you’ve described. Ensuring our clinicians are paid accurately and on time is one of our top priorities. If there’s been an issue with your timesheet or payment, we’d like to investigate this immediately. Please email us at contact@usegale.com with your details so we can resolve this as quickly as possible. We also recommend reaching out to us via live chat in the Gale app or scheduling a call through galehealthcaresolutions.com/phone so a team member can assist you directly. ### 1/5 — No shifts anymore *2024-10-05, version 6.57.2821* Used to be a excellent app and company Post vivid horrible ### 1/5 — I think this app is a scam now *2024-09-03, version 6.55.2800* Hasn’t had many updates reviews since last year. My application process is taking forever. I think it’s a scam. ### 1/5 — I can’t even get it to work *2024-07-26, version 6.50.2759* I’m trying to just finish onboarding and I’ve submitted my background check information like 8 times and it just keeps saying not started. This app is a waste of time don’t bother ### 1/5 — Terrible *2024-06-03* Honestly, I had to go do some research and look at some reviews just to see if the app was legit. It’s absolutely crazy to me how my information has been pending for over two months now I haven’t received any responses or clearance and the app literally doesn’t work when you try to contact supportor send out an email to chat with somebody I can’t even get into the app ### 1/5 — Joke *2024-04-15* This agency has become a joke. Doubles have become ridiculous. They won’t pay you correctly. Never reach anyone by phone. Circles in the emails when trying to solve any problem. Rates are becoming lower than what actual employees are being paid. Don’t waste your time with this one. ### 1/5 — Download *2023-12-25, version 5.26.2507* Why can’t I even download the app? Why do the app need a pymt method to continue? ### 1/5 — Weird company to work for *2023-12-07, version 5.24.2489* They are not a good prn app for healthcare, weird way of picking up shifts there’s no versatility ## Most praised reviews (10 highest-rated) ### 5/5 — Appreciation *2026-06-30, version 7.0.692* Staff is amazing, thank you all for all that you do!!! ### 5/5 — N/a *2026-06-09, version 7.0.680* Need more shifts ### 5/5 — Shifts *2024-12-22, version 6.102.2905* I have always loved working with Gale( Innovative Health) they have upgraded, that’s cool. They don’t have a lot of facilities now but I still like it ### 5/5 — Onboarding *2024-12-02* This app is terrible. I’ve been onboarding for 2 months. Documents are still pending review, my background check has yet to be completed but yet i was sent a badge. The person Robert who is my account manager or what ever he’s supposed to be is very unresponsive **Developer response:** We apologize for the experience you have had so far. We would love to chat with you further to improve your experience. Please contact us at recuiting@usegale.com. ### 5/5 — The best *2023-11-20, version 5.22.2482* The best staffing app hands down, love and respect ### 5/5 — CNA *2023-09-17, version 5.1.2354* I’ve never had any major problems it’s really great ### 5/5 — Gale app *2023-09-17* The app is great. Very user friendly. Except it does tend to freeze up occasionally. I have to delete and reinstall. Otherwise it’s great. **Developer response:** Thank you for taking the time to leave us a positive review, and we are sorry to hear that you're occasionally experiencing issues with the app freezing. We would love to chat with you further about this to better understand the issue – please give us a call at (813) 537-0476 when you get a chance. My name is Matthew and I’m happy to help. ### 5/5 — Happiest *2023-09-15, version 5.1.2354* I’ve never worked for such an amazing company!! I love it here !! ### 5/5 — STNA *2023-09-15, version 5.1.2354* Great company to work flexible hours with great wages! ### 5/5 — WASTE OF TIME *2023-08-27* They will advertise that they are hiring, then send a text saying how they can fill current positions with current employees. Why waste others time?! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*