# Realstar – Resident Portal

> Apartment rental portal for payments and maintenance requests. (iPhone/iPad app by Yardi Systems, Inc..)

- Source: https://appshunter.io/ios/app/realstar-resident-portal/id1442703486 (this page in markdown: same URL + `.md`)
- Developer: [Yardi Systems, Inc.](https://appshunter.io/developer/425728804)
- Category: Lifestyle
- Price: Free
- Rating: 4.40/5 from 16 App Store ratings · 64 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 68 MB
- Languages: American English, Arabic, Danish, Dutch, Canadian French, German (Germany), Italian, Polish, Chinese (Simplified, China), Latin American Spanish
- Released: 2018-12-15
- Data updated: 2026-09-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/realstar-resident-portal/id1442703486/reviews.md

## What is Realstar?

Realstar Resident Services App is your one stop that offers convenience for your apartment rental living service needs. With the app you can make secure online payments, submit maintenance requests, and more.

## Key features

- Secure online payments
- Submit maintenance requests
- Apartment rental services
- Convenient living management

## What do users think of Realstar?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use
- 👍 Convenient
- 🚀 Efficient payments
- 👍 Straightforward maintenance requests
- 👍 Good app
- 👍 Seamless and efficient
- 👍 Great app for residents
- 👍 Helpful for payments and maintenance
- 👍 Intuitive interface
- 👍 Quick rent payment
- 👍 Easy to submit requests with pictures

**Cons**

- 🐛 Not optimized for mobile
- 🐛 Forms close midway
- 🐛 Menus not scrollable
- 🐛 Emails not received
- 🐛 Poor UX design
- 🐛 Doesn't remember password/email
- 🐛 Manager can't update repair status
- 🐛 Color scheme needs work
- 🐛 Questions blend into background
- 🐛 Slow and glitchy
- 🐛 App times out
- 🐛 Login issues persistent
- 🐛 Extra fee for rent payment
- 🐛 Balance maintenance is ridiculous
- 🐛 Missing Montreal buildings
- 🐛 Website down for payments
- 🐛 NSF charges due to app issues
- 🐛 Autopay never worked
- 🐛 Confusing account verification
- 🐛 No way to follow up
- 🐛 API validation call missing

**Commonly reported bugs**

- Forms close midway through use
- Some menus won't let you scroll all the way down
- Emails sent through the app are never received
- App does not remember password and email
- Manager cannot update the status of a repair
- Color scheme makes some questions hard to see
- App is incredibly slow and glitchy
- App times out frequently
- Login issues are persistent
- Rent autopay has never worked
- Cannot find building address for signup (Montreal buildings missing)
- Website does not work to pay account/rent
- App caused NSF charges due to bank account issues
- No way to follow up with the app
- API does not make validation calls to the bank during setup

**Most requested features**

- Use Announcements tab more
- Build in way to update ticket status and inform tenants
- Improve contrast on forms for better visibility
- Add option to upload videos for maintenance requests
- Allow back and forth dialog on issues
- Allow users to close requests after verification
- Implement a feature to validate bank account details during setup
- Add a directory for head office extensions

## Recent user reviews (10 of 64)

All indexed reviews: https://appshunter.io/ios/app/realstar-resident-portal/id1442703486/reviews.md

### 5/5 — Easy to use!

*2026-04-30*

Convenient to have

### 5/5 — Realstar Portal

*2026-01-30*

Easy and Convenient !

### 2/5 — Not optimized for mobile use

*2026-01-17*

The app is not optimized for mobile devices, forms close midway through use, some of the menus won’t let you scroll all the way down so you can see what your typing in the bottom boxes, and I’ve sent emails through the app that where never received. The UX design is poorly done in my opinion.

### 5/5 — Works great

*2025-12-11*

The app works great, very easy to make maintenance requests and more features. 

I wish they used the Announcements tab more, it will make it easy to announce things.

### 5/5 — Easy to use

*2025-10-31*

Easy to make a payment/use

### 1/5 — Horrible

*2025-09-14*

Very bad.

### 5/5 — Straight forward, easy to access

*2025-08-20*

👍

### 5/5 — Effective App

*2025-08-19*

Very convenient way of requesting services. Easy to use.

### 4/5 — Good

*2025-07-29*

Good

### 1/5 — Doesn’t even do the simplest of things

*2025-06-23*

The very simplest thing it can do is remember my password and email. Even with it toggles to do so, it doesn’t . After that, it apparently doesn’t allow the manager to update the status of a repair. For example, we had a ticket open about our plugged kitchen sink. The repair person came in while we were out. If they hadn’t moved something on my counter we wouldn’t have known that someone was in. Why not build in a way to update the ticket, letting tenants know a) someone was in the apartment and b) what was done and finally c) is the issue resolved or not?

## Frequently asked questions about Realstar

### What can I do with the Realstar Resident Portal app?

The app provides a convenient way to manage your apartment rental living needs. You can make secure online payments for your rent and submit maintenance requests directly through the app.

### Is the Realstar Resident Portal app free to use?

Yes, the app is free to download and use. There are no additional costs associated with accessing its features for managing your rental services.

### How do I submit a maintenance request?

You can easily submit maintenance requests through the app. Look for the option to submit a request within the app's interface, and provide the necessary details about the issue.

### What kind of payments can I make?

The app allows you to make secure online payments for your rent. This offers a convenient and safe way to handle your financial obligations as a resident.

## Version history (last 5 releases)

### 26.4.0 — 2026-05-01

Thank you for being an awesome app user! We appreciate your commitment to our app. We’ve made some general improvements and bug fixes in this update.

### 24.6.1 — 2024-07-24

Thank you for being an awesome app user! We appreciate your commitment to our app. We’ve made some general improvements and bug fixes in this update.

### 24.6.0 — 2024-07-02

Thank you for being an awesome app user! We appreciate your commitment to our app. We’ve made some general improvements and bug fixes in this update.

### 16.8.0 — 2023-06-09

Thank you for being an awesome app user! We appreciate your commitment to our app. We’ve made some general improvements and bug fixed in this update.

### 14.6.0 — 2021-09-22

Thank you for being an awesome app user! We appreciate your commitment to our app. We’ve made some general improvements and bug fixed in this update.

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## More apps by Yardi Systems, Inc.

- [Apartment Search by RentCafe](https://appshunter.io/ios/app/apartment-search-by-rentcafe/id425728801)
- [Yardi PAYplus](https://appshunter.io/ios/app/yardi-payplus/id434998616)
- [PAYscan Mobile](https://appshunter.io/ios/app/payscan-mobile/id453608243)
- [Inspection Mobile](https://appshunter.io/ios/app/inspection-mobile/id477895331)
- [Maintenance Mobile](https://appshunter.io/ios/app/maintenance-mobile/id493578661)
- [RentCafe Resident](https://appshunter.io/ios/app/rentcafe-resident/id541403633)

All apps by Yardi Systems, Inc.: https://appshunter.io/developer/425728804

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*