# Realstar – Resident Portal — user reviews > 64 indexed App Store user reviews of Realstar by Yardi Systems, Inc., rated 4.40/5 from 16 ratings. - Source: https://appshunter.io/ios/app/realstar-resident-portal/id1442703486/reviews - App overview in markdown: https://appshunter.io/ios/app/realstar-resident-portal/id1442703486.md - Rating breakdown: 5★ 12 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of Realstar? Overall sentiment: mixed **Pros** - 👍 Easy to use - 👍 Convenient - 🚀 Efficient payments - 👍 Straightforward maintenance requests - 👍 Good app - 👍 Seamless and efficient - 👍 Great app for residents - 👍 Helpful for payments and maintenance - 👍 Intuitive interface - 👍 Quick rent payment - 👍 Easy to submit requests with pictures **Cons** - 🐛 Not optimized for mobile - 🐛 Forms close midway - 🐛 Menus not scrollable - 🐛 Emails not received - 🐛 Poor UX design - 🐛 Doesn't remember password/email - 🐛 Manager can't update repair status - 🐛 Color scheme needs work - 🐛 Questions blend into background - 🐛 Slow and glitchy - 🐛 App times out - 🐛 Login issues persistent - 🐛 Extra fee for rent payment - 🐛 Balance maintenance is ridiculous - 🐛 Missing Montreal buildings - 🐛 Website down for payments - 🐛 NSF charges due to app issues - 🐛 Autopay never worked - 🐛 Confusing account verification - 🐛 No way to follow up - 🐛 API validation call missing **Commonly reported bugs** - Forms close midway through use - Some menus won't let you scroll all the way down - Emails sent through the app are never received - App does not remember password and email - Manager cannot update the status of a repair - Color scheme makes some questions hard to see - App is incredibly slow and glitchy - App times out frequently - Login issues are persistent - Rent autopay has never worked - Cannot find building address for signup (Montreal buildings missing) - Website does not work to pay account/rent - App caused NSF charges due to bank account issues - No way to follow up with the app - API does not make validation calls to the bank during setup **Most requested features** - Use Announcements tab more - Build in way to update ticket status and inform tenants - Improve contrast on forms for better visibility - Add option to upload videos for maintenance requests - Allow back and forth dialog on issues - Allow users to close requests after verification - Implement a feature to validate bank account details during setup - Add a directory for head office extensions ## Newest reviews (13 of 64) ### 4/5 — Good *2025-07-29* Good ### 4/5 — Pretty good *2025-05-20* The colour scheme needs work, I didn’t even see some questions on a request until I got an error at submission because they just blended in to the background, a bit of contrast on the forms would be helpful ### 4/5 — app *2025-04-20* Easy to use ### 2/5 — Doesn’t remember my login *2025-03-28* The app works fine, but the option to remember my email/username doesn’t work and I have to type it in each time. ### 2/5 — Slow and glitchy *2024-11-01* Incredibly slow and glitchy. ### 2/5 — App very slow and times out *2024-11-01* Spent a lot of time and several attempts before I succeeded in making a payment. ### 2/5 — Log In *2024-11-01* Many problems/issues with the app. Took me almost five hours of trying to pay my rent? Please do better! ### 4/5 — Maintenance request *2024-10-18* Worked very well. ### 3/5 — Sometimes handy, sometimes not *2024-08-08, version 24.6.1* The login issues are persistent and more and more annoying. Additionally, the fact that the app charges extra (and no small fee) for paying rent through it is not an encouragement for using the feature. The way the balance is maintained is ridiculous, not even management was able to offer a simple explanation. Our records are cleaner than their. Overall though, it does help submit work orders and check balance, as bad as it works. 3 stars ### 4/5 — app *2024-05-24, version 16.8.0* Easy to use ### 5/5 — Great app! *2023-07-28, version 16.8.0* The app made it much easier to pay our rent! ### 5/5 — Nice app *2023-06-03, version 14.6.0* Good app ### 5/5 — Maintenance *2023-05-31, version 14.6.0* Always very quick to respond, excellent to deal with management ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2025-09-14* Very bad. ### 1/5 — Doesn’t even do the simplest of things *2025-06-23* The very simplest thing it can do is remember my password and email. Even with it toggles to do so, it doesn’t . After that, it apparently doesn’t allow the manager to update the status of a repair. For example, we had a ticket open about our plugged kitchen sink. The repair person came in while we were out. If they hadn’t moved something on my counter we wouldn’t have known that someone was in. Why not build in a way to update the ticket, letting tenants know a) someone was in the apartment and b) what was done and finally c) is the issue resolved or not? ### 1/5 — App is very basic and doesn’t meet todays standards *2024-08-21* The app is ok but reporting is very basic. We were asked to record a video of the issue but there’s no way to upload the video against the maintenance request and there’s no ability for a back and forth dialog on the issue or an ability to see any feedback or allow us to close requests once the work has been completed and we have had the chance to verify that the work has been completed and the problem fixed. A true ‘service’ app would allow for this and there are plenty of options off the shelf that could be used in place of this very basic form. ### 1/5 — Val *2024-08-17, version 24.6.1* Doesn’t remember your login and password to enter. Very annoying every time you want to enter the app - type in your username and password… ### 1/5 — Lagging *2024-08-01, version 24.6.1* Lagging ### 1/5 — Missing all Montreal buildings *2024-02-27, version 16.8.0* I cannot sign up for the portal, because I can’t find my building address in the App. It only works for Ontario residents… Bad experience! ### 1/5 — Poor Website and Management *2022-11-14, version 14.6.0* The website does not work to pay my account/rent. It is down for whatever reasons. Management at Chestnut Court in St.Thomas does not care if it’s not working. They want a cheque or bank draft. I find it unprofessional. As well I can’t get hold of head office in Toronto, you need someone’s extension to get through and they do not have a directory. Absolutely disgusting. ### 1/5 — Review *2022-08-10, version 14.6.0* I’m not happy I tried to change my bank account and it got verified but I still got an nsf charge because your app sucks ### 1/5 — Add account setup page *2020-11-23* When user sets up bank account with your app for payments, why does not the API make a validation call to the bank to check errors like 902 code (using some small 1$ amount) so that user can know during setup itself if any number entered by mistake from user? I have become subject to invonvenience when I got NSF charge of $25 (twice in a row) when error code 902 in my ledger was generated just because bank transition number had some wrong digits entered. Does your app have no feature to prevent user entry mistakes just to make user pay for their mistake?That is good from revenue perspective but not consumer satisfaction. Nobody will like to pay false NSF charges when bank account itself has money. Please help customers to do this checking during setup of bank account only, so that they dont pay huge later. Let them be aware of the error data entry during setup itself. ### 2/5 — Not optimized for mobile use *2026-01-17* The app is not optimized for mobile devices, forms close midway through use, some of the menus won’t let you scroll all the way down so you can see what your typing in the bottom boxes, and I’ve sent emails through the app that where never received. The UX design is poorly done in my opinion. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use! *2026-04-30* Convenient to have ### 5/5 — Realstar Portal *2026-01-30* Easy and Convenient ! ### 5/5 — Works great *2025-12-11* The app works great, very easy to make maintenance requests and more features. I wish they used the Announcements tab more, it will make it easy to announce things. ### 5/5 — Easy to use *2025-10-31* Easy to make a payment/use ### 5/5 — Straight forward, easy to access *2025-08-20* 👍 ### 5/5 — Effective App *2025-08-19* Very convenient way of requesting services. Easy to use. ### 5/5 — Very Reliable *2024-12-04* Seamless and efficient app. Highly recommended ### 5/5 — Looking good *2024-11-03* App works well for payment, but have not used it for much else. Will update later ### 5/5 — New move in requests *2024-06-10, version 16.8.0* This is an amazing way to request maintenance work to be completed. ### 5/5 — Awesome *2023-11-30, version 16.8.0* Fantastic app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*