# RealTimes: Video Maker — user reviews > 219 indexed App Store user reviews of RealTimes by RealNetworks LLC, rated 2.80/5 from 75 ratings. - Source: https://appshunter.io/ios/app/realtimes-video-maker/id666575946/reviews - App overview in markdown: https://appshunter.io/ios/app/realtimes-video-maker/id666575946.md - Rating breakdown: 5★ 20 · 4★ 13 · 3★ 8 · 2★ 3 · 1★ 31 ## What do users think of RealTimes? Overall sentiment: negative **Pros** - 🚀 Instant video playback - 📤 Easy video sharing - 📂 Convenient cloud storage - 🎥 Automatic video story creation **Cons** - 🐛 Frequent crashes and bugs - 🔒 Poor customer support - 💰 Paid features limited - 🔍 Difficult to organize and find videos **Commonly reported bugs** - App crashes when trying to play videos - Uploaded videos not showing up in app - Chromecast support removed in recent update - Paid subscription not working as expected **Most requested features** - Add ability to delete automatically created stories - Improve video playback quality and stability - Provide more free cloud storage space - Add option to sort and search videos ## Newest reviews (20 of 219) ### 1/5 — Constantly crashes on IPhone & IPad *2019-04-29, version 5.8.0* Impossible to use this app. Crashes constantly! Zero customer service. ### 1/5 — left for a reason *2019-04-29, version 5.8.0* Could not take it anymore. Became to frustrating to use and limited ### 1/5 — Unhappy user *2019-04-12, version 5.8.0* The app constantly crashes on both iPads, unusable, why am I paying for something I cannot use? ### 1/5 — App keeps crashing *2019-03-16, version 5.8.0* Not sure what’s going on with the app. It keeps crashing. I have uninstalled and reinstalled various times. ### 1/5 — 突然ダウン *2019-01-28* 今まで順調に使ってたのに突然ダウン。以降起動してもすぐ落ちてしまう。課金はしてるし、データは一杯入ってるし。全く困ったもんだ。 ### 1/5 — Crashes every time I open it. *2019-01-17, version 5.8.0* It sucks😠 ### 2/5 — Waste of Money *2019-01-07, version 5.8.0* Earlier this evening I paid for a subscription to RealCloud Premium. Alas I find now that it’s a complete waste of money. To put it bluntly, RealNetworks have stolen my money. Dropbox is FAR superior. ### 1/5 — FULLY FUNCTIONAL!! Update 12/15/2018 *2018-12-15, version 5.8.0* Checked the app on my IOS and Chromecast is back!! Took long enough; but I’m happy to have the complete. This allows me to stream from my IOS to tv even though I have my VPN turned on This app has no tech support. They only say they are working on it and it’s Apple’s fault it doesn’t stream. Android doesn’t stream either. Is that Apple’s fault?? Doesn’t seem to have any updates. App is going obsolete. Do not purchase full version. Chromecast feature is gone. It’s been a month since the update from Realtimes has been submitted to Apple and they still haven’t posted it yet. It’s going on 2 weeks and Apple still hasn’t posted the update for this app. RealTimes/RealPlayer has assured me that they have fixed the problem and now we are waiting for Apple to approve the app. revision. So far it seems Apple has had it a week and no update as yet. When you download this app RealTimes version 5.5.1, you’ll find it is not compatible with your iPad/iPod if you have version 11.2.6. I’ve tried to notify the company severs times through social media, Instant Messenger, and their website and receive no response as to what they are doing to correct the problem. UPDATE: As of March 2, 2018. RealTimes has agreed with me about the problem and am expecting the new version to correct the problem within the week. ### 1/5 — Fake ads *2018-09-20, version 5.7.2* They’re not capable of doing anything they advertise. Wack. DO NOT PAY ### 4/5 — iTunesの動画がクラウドで共有 *2018-06-21* ファイル形式を変更(m4vをmp4)するため、 TunesCopy Ultimate(leawo)と言うソフトがPCに必要だが、PCとスマホで、iTunesの動画をクラウドで共有出来ました 写真と、動画だけでなく、音楽も出来たらいいと思う ### 1/5 — だんだん使いづらくなる。。 *2018-06-03* リアルプレイヤーの頃から永く使っており、クラウド容量無制限というので有料にして+16で使っていたが、リアルタイムズにバージョンアップ後は容量が制限されてしまい、今回6月25日でクラウドストレージがゼロになるので更新してくれとのメッセージが来た。 課金しているのにこれじゃ詐欺じゃないですかね？ オマケに使いもしないスライド動画を勝手に作成され、機能停止も出来ないのでウザい。 以前は最高の使いやすいアプリだったのにバージョンアップのたびに使いづらくなる。 今は本気で他のクラウドアプリを探している。 ### 1/5 — どうなってるんですか？ *2018-05-25* 365Gのプランが廃止されるとの一方的な通知があったが、これまでのデータはどうなるのか？ また、iTunesでの課金についても調査中と言いながら３月７日以来、何の連絡もない。どうしていいのか全くわからない状態だ。こんなにいい加減なことでいいのか？ 今後は25Gのプランしかなくなるのならやめたいが、蓄積したデータは失いたくない。早急に解決策を教えてほしい。この会社は、どうしてこんなに消費者を心配させるのだ？ ### 1/5 — Uploading & Sending Links *2018-05-12, version 5.6.6* I’m not happy with the new upgrades to to RealTimes. I’ve had real player/real times for over 10+ years and I’ve loved it. Actually referred a lot of people to this product. I’d say whatever the I.T guys did in the past 9 months or so to this app did a terrible job. I use to be able to upload a video with no problem fast to this app, and send a link to my friends/family to watch instantly. Now it loads to 100% and try’s again, and again til it stops itself. Matter fact I can’t even send links to videos anymore. I have an iPad and iPhone and neither works correctly. I went on your help link and even YouTube to try and see what I can do. I love the app and the concept this product brings. Just fix the upload and sending links and this one star will change to a 5 star review!!!!!!!!! ### 1/5 — アプデで不便になった *2018-05-07* イヤホンの再生ボタンを押すと、アプリ落ちするようになった。 今まではちゃんと動画再生されたのに不便です。 ### 1/5 — Such a great concept but doesn't work *2018-05-02, version 5.5.2* I initially loved this app and created an amazing video that then corrupted and I couldn't share it. It also won't access all my pictures. Waste of money, time and effort ### 1/5 — Unlimited *2018-04-26, version 5.5.2* For some reason the unlimited offer for 9.99 per month has been eliminated but Apple is still allow it for purchase. Real Time only offers plans up to 25gb. Why the disconnect? ### 1/5 — Absolutely appalling *2018-03-31, version 5.5.2* I have been trying to cancel my subscription for the last month but the app just keeps telling me I am not connected to the internet - the very reason I am trying to stop my subscription. Nothing works at all. I cannot sign-in to my account. Cannot make videos or anything else. I want my last two months money returning immediately. Stay well away from this ### 1/5 — No Chromecast *2018-03-28, version 5.5.2* Chromecast support was removed!!!?!!?? Unbelievable! ### 1/5 — 最悪 *2018-03-13* Chromecastにキャスト出来なくなる!!! ### 1/5 — No chromcast support *2018-02-27, version 5.5.0* This app has become worthless since the last update, no longer supporting chromecast ## Most critical reviews (10 lowest-rated) ### 1/5 — No support whatsoever *2021-08-26, version 5.8.2* It says subscription through iTunes but nothing showing no customer support keeps saying it’s uploading but nothing alters have to edit everything for collages or videos to show and when try play a video only just sound no pictures to me waste of time downloading ### 1/5 — Completely useless *2021-02-09, version 5.8.2* Paid the fee, yet the app is limited to 30 seconds, demanding me to pay more. Not to mention that the app keeps freezing . I want my money back now !$& ### 1/5 — Rubbish *2020-12-24, version 5.8.2* This is just a waste of money! ### 1/5 — Real time video maker *2020-08-04, version 5.8.2* The quality of this product is very poor which makes the end result so down graded it affects the views. Very poor but will I get my money back. You have to pay for it to find out how it works. I will stick to imovie from now on. ### 1/5 — DOES NOT WORK *2020-05-30, version 5.8.2* I recently paid for a premium subscription to Real Player after more than a decade of not using the service. The main reason for my purchase was to burn audio CDs with crossfaded tracks. The problem is, this feature does not work. I try to create a playlist to then convert to a CD and I get an error message saying the media type (MP3) is unsupported. My entire collection of music (over 300,000 songs) is MP3 files. When I troubleshoot the issue, I am told I do not have the correct plug-in to burn audio CDs. How do I get these plugins? Do an update? When I tried that, I am told there are no updates available and have the latest version of the software. I can't even play MP3 files in Real Player which I find unacceptable. All I want to do is burn CDs with my current MP3 collection. If this is not possible, I must request a refund for the full $39.99 amount and be done with Real Player. I am TOTALLY frustrated and disappointed. ### 1/5 — Plan Package *2020-04-22, version 5.8.2* The APP doesn’t even work after I purchased the package. It is lock on 30 seconds video. Since I needed more than 30 seconds, and for me to be able to create video that’s more than 30 seconds I opted the package $2.99 and even the 3.99 is not working either. And because I already did the purchased, there is no option for a refund from you. ### 1/5 — real time *2020-02-10, version 5.8.2* Paid for up-grade, but it does not work! Customer Suport unable to resolve. Can I have my money back? ### 1/5 — Awful app *2020-01-11, version 5.8.2* What is the point of paying a monthly subscription when you try to play a saved video and it either says there isn’t a good enough internet connection to play it (wrong, everything else works fine), or that it is “optimising video, try again in x seconds.” Trying again never works, by the way.... I feel trapped as I now have too much stuff on Real Times to contemplate a move to another service - it would be too much hassle to move everything. ### 1/5 — 改善しろや *2019-05-25* ちゃんと見れるように早く改善せんかい ### 1/5 — 落ちて使えない *2019-04-30* アップデート後すぐ落ちて使えなくなった ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2018-01-05, version 5.3.5* I love it! The app automatically uploads my iPhone photos & videos to RealTimes storage. Then I can share them with my friends & relatives. And I can share some of the non-privacy ones to public as well. ### 5/5 — Memories safe & sound! Love the collage feature! *2017-01-24, version 4.7.005* I love the simplicity of the app along with the ease of uploading and watching from all my devices! It is great to see the suggested collages now that are a quick way to share the best photos from an event! ### 5/5 — Paul *2017-01-19, version 4.6.028* I'm Loving It !!! ### 5/5 — Good friend *2017-01-07, version 4.6.028* Nice function ### 5/5 — Real times an app to get *2017-01-05, version 4.6.028* Magnificent. Super Duper Fabulous. Very good companion ### 5/5 — All my porn to go *2017-01-03, version 4.6.028* Love being able to access my porn from my phone ### 5/5 — Real *2017-01-02, version 4.6.028* I love the way you organize and make me look even better 😊 on the video and pix! I'm you're Biggest fan! ### 5/5 — Best *2017-01-02, version 4.6.028* I love it ### 5/5 — Great app! *2016-12-28, version 4.6.028* Real Times is a great app for playing any video on your computer on any of your mobile devices. You can also create video slideshows for ok photos on your pc or mobile device, complete with music and various transitions between photos. Really neat! ### 5/5 — Great app *2016-12-24, version 4.6.028* Great app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*