# REALtirement by Nationwide — user reviews > 170 indexed App Store user reviews of REALtirement by Nationwide by Nationwide Mutual Insurance, rated 4.50/5 from 5,957 ratings. - Source: https://appshunter.io/ios/app/realtirement-by-nationwide/id1586385655/reviews - App overview in markdown: https://appshunter.io/ios/app/realtirement-by-nationwide/id1586385655.md - Rating breakdown: 5★ 4,862 · 4★ 338 · 3★ 139 · 2★ 70 · 1★ 548 ## What do users think of REALtirement by Nationwide? Overall sentiment: negative **Pros** - ⭐ Great option, fast and simple - 🚀 Improved capabilities with transactional features **Cons** - 🐛 Glitchy and buggy - 🔒 Lacks basic authentication features like biometrics and MFA - 👎 Clunky and horrible navigation - ⏱️ Slow performance, often doesn't load - 🤖 Feels like a web wrapper, not a native app **Commonly reported bugs** - Frequent login issues, 'access denied' errors - App crashes or won't open after initial login - Inconsistent functionality, some features don't work **Most requested features** - Face ID or other biometric login - Remember login credentials - Improved security with MFA ## Newest reviews (14 of 170) ### 3/5 — Login *2026-08-09, version 4.3.2525* Very annoying that the mobile site never remembers my user name and password. I have to type it in each time. No option for facial recognition ### 4/5 — Easy to Navigate *2026-07-07, version 4.3.2525* Easy to use one thing I could recommend is the bio password available when you open the app other than that it’s great! ### 3/5 — Great App *2026-02-08, version 4.3.2445* Easy to use and feels secured. Thank Nationwide for the amazing positive experience. ### 1/5 — Trash app *2025-11-14, version 4.3.2425* This app is trash it lags and it always shows you information a day behind such trash. If I could give it zero stars, I would. ### 1/5 — Nine *2025-09-23, version 4.3.2415* This is one of the worst app. Face ID reset keeps happening . System doesn’t identify the personal information of retirement account. Throw the app to garbage ### 1/5 — Just keeps redirecting me to website *2025-09-16, version 4.3.2415* Unacceptable, why would I download the app if I can’t do anything in the app ### 1/5 — 2025 *2025-08-21, version 4.3.2395* Is it too much to ask a financial services company to use iPhone facial recognition in 2025? This is the most inconvenient and bare bones financial services app today. Nationwide…why I hasn’t this been addressed? ### 1/5 — No real account information *2025-06-25, version 4.3.2375* No policy number visible ### 2/5 — Face recognition *2025-06-13, version 4.3.2375* Where is it? ### 1/5 — Hot Garbage *2025-04-01, version 4.3.2345* This app is a mess. No FaceTime option. Doesn’t trigger the password managers, you have to manually retrieve your password each time. No real data, no drill down, can’t see total rate of return. Chatgpt could make a better app with a monkey prompting it. ### 1/5 — This app’s terrible design makes me question Nationwide’s reliability for retirement *2025-03-30, version 4.3.2345* This is such a sad commentary on Nationwide. We entrust them with our retirement but they can’t run an app? Billions if not trillions of dollars and they have no useful app?! ### 1/5 — Terrible app *2025-03-13, version 4.3.2335* This app is terrible. Need to use a code to log in each time, can’t use facial recognition. Many times it just doesn’t load or says data mismatch? Atrocious app ### 1/5 — No Face ID login *2025-02-14, version 4.3.2335* This is the only app that doesn’t have Face ID login functionality on my phone. In 2025…. Wild. ### 2/5 — Glitchy *2025-02-14, version 4.3.2335* Glitchy ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2026-08-04, version 4.3.2525* Have requested numerous times to enable Face ID. Falls on deaf ears. ### 1/5 — Terrible app *2026-07-22, version 4.3.2525* Spend some time and money and make a real app. This is my retirement account - serious stuff - but this app feels 10 years outdated. Doesn’t even have face ID. Doesn’t connect to Monarch or other dashboards. Seriously Nationwide, do better. ### 1/5 — Write a real app *2026-06-03, version 4.3.2505* Also make the login compatible with faceid ffs. ### 1/5 — Customer service *2026-03-03, version 4.3.2465* Sucks ### 1/5 — Poor function and design *2026-01-31, version 4.3.2445* This app is one of the most poorly designed and least functional 401k programs I’ve ever seen. It is difficult to navigate, has confusing and disorganized sections, does not provide all of the relevant information, and the retirement planning function doesn’t work. I formerly managed 401k programs for a national bank, so if I have trouble with this app, imagine the frustration for most users. ### 1/5 — Horrible *2026-01-21, version 4.3.2445* This app is horrible; a total joke! It barely works, is very slow and has one of the worst UI’s I’ve ever seen. This is unacceptable by today’s standards. ### 1/5 — Under Maintenance for Months *2026-01-20, version 4.3.2445* It’s supposed to use the same password as the original Nationwide app but it doesn’t work but has been saying Nationwide is under maintenance, this has been going on for months. ### 1/5 — Website sucks *2026-01-09, version 4.3.2445* How old is this site tech, 10-15 years old? Horrible ### 1/5 — Worst company *2025-12-30, version 4.3.2445* Do not use Nationwide for your retirement account. ### 1/5 — Always down for “scheduled maintenance “ *2025-12-14, version 4.3.2445* It’s falsely advertised as 24/7 access to view and monitor accounts. It rarely allows access during the weekends, which I imagine is when most working progressions have free time to tend to personal matters. It’s so inconvenient ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent RetirementPlan *2026-07-21, version 4.3.2525* Top Notch Program ### 5/5 — The best *2026-06-18, version 4.3.2505* The best ### 5/5 — Expensive withdrawal charges *2026-04-22, version 4.3.2485* Send ### 5/5 — Rudy Flores *2026-03-30, version 4.3.2465* Good good ### 5/5 — Easy to Use *2025-10-17, version 4.3.2425* Very easy to use and to locate specific items I was looking for. ### 5/5 — Thank you *2025-09-25, version 4.3.2415* The team at Nationwide has clearly put a lot of effort into upgrading modernizing this app since it was first released. It works much better these days and does all that I needed to do. Good work! ### 5/5 — BHS employee *2025-01-25, version 4.3.2295* Great option. Fast and simple ### 5/5 — Crashes Every Day *2024-07-19* App is completely worthless. Have to uninstall every time I attempt to log in then reinstall. ### 5/5 — This app is very helpful *2024-06-06, version 4.3.2205* This app is very easy to use. ### 5/5 — App doesn’t work keep getting error 500 *2024-05-30, version 4.3.2205* App doesn’t work keep getting error 500 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*