# Reamaze Mobile — Support Help Desk for SMBs

> Mobile customer support and help desk for small to medium businesses. (iPhone/iPad app by Reamaze.)

- Source: https://appshunter.io/ios/app/reamaze-mobile/id1190166501 (this page in markdown: same URL + `.md`)
- Developer: [Reamaze](https://appshunter.io/developer/876786988)
- Category: Business, Productivity
- Price: Free
- Rating: 4.00/5 from 10 App Store ratings · 6 written reviews indexed
- Age rating: 17+
- Requires: iOS 10.0 · 11 MB
- Languages: American English
- Released: 2017-01-05
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/reamaze-mobile/id1190166501/reviews.md

## What is Reamaze Mobile?

Re:amaze’s iOS app gives you the ability to amaze customers while you’re on the go! With real time notifications and mobile collaboration built in, you can help customers no matter where you are and help them to an awesome experience that’s just a finger tap away.

Like its web sibling, the Re:amaze mobile app extends powerful features such as multi-channel messaging via email, Twitter, Facebook, and Instagram to your pockets. Conversations from your favorite Re:amaze Embeds are also synchronized for you in real time so you’ll never lose track of important customer chatter!

Other key features:

- Intuitive design to focus you and your team on important incoming conversations
- Collaborate with your team with Presence, internal notes, and conversation forwarding
- View all your brands, email channels, and social media channels with a finger tap
- Access and add/delete important conversation tags
- Full conversation control through sticky reply-to options
- Reassign, move, archive, and remind conversations with your finger
- Apply preset workflows easily
- Insert knowledge base articles and response templates through an intuitive mobile interface
- Access all your integrations within customer conversations
- See key customer data on-the-fly with built in data attributes
- View and manage customer profiles and conversation histories
- Manually add important customer data attributes
- Powerful keyword and phrase search at your fingertips
- Manage personal notification settings

Re:amaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Re:amaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via direct messaging, SMS/MMS, email and social media (Twitter, Facebook, Instagram), live chat, knowledge bases, and workflows.

## Key features

- Real-time notifications
- Multi-channel messaging (email, social media)
- Mobile collaboration tools
- Intuitive conversation management
- Knowledge base integration
- Customer data management

## Recent user reviews (6 of 6)

All indexed reviews: https://appshunter.io/ios/app/reamaze-mobile/id1190166501/reviews.md

### 2/5 — you can’t do half the stuff you can on desktop

*2024-07-02, version 1.3.10*

for example, changing ANY profile relating settings such as pfp?? I’d rather have a buffalo take a diarrhea dump in my ear than use this app.

### 3/5 — A bit crash prone

*2019-11-26, version 1.2.2*

I use this app daily for support tickets, and it generally works as expected. However, it’s frustrating when it crashes in mid sentence and I have to retype a reply. I’ve noticed that it tends to crash on certain words/suggestions from the keyboard when typing. This has been more of a problem lately, and I’ve been using it since its first release.

### 5/5 — Super helpful

*2019-01-20, version 1.1.6*

This app is extremely useful

### 1/5 — Can’t even send a ticket due to UI issues

*2018-09-11, version 1.1.6*

See title

### 2/5 — Needs work

*2018-08-11*

Very poor user experience. Feels almost like I’m using a desktop site on my phone. Needs to feel native, more like a messenger app.

### 5/5 — Amazing!

*2018-06-15, version 1.1.6*

Reamaze is super useful and organized. Customer support is super easy with Reamaze.

## Frequently asked questions about Reamaze Mobile

### What platforms does Reamaze Mobile support?

Reamaze Mobile is available for iPhone, iPad, and iPod devices. It is designed for iOS users who need to manage customer support on the go.

### How often is Reamaze Mobile updated?

The latest version of Reamaze Mobile is 1.3.10, which was last updated on November 15, 2022. Updates typically address bugs and introduce new features to improve the user experience.

### What is the age rating for Reamaze Mobile?

Reamaze Mobile has an age rating of 17+. This rating is based on the app's content and intended audience, which includes business professionals managing customer interactions.

### Does Reamaze Mobile have ads?

No, Reamaze Mobile does not contain advertisements. As a free application, it focuses on providing a seamless user experience without interruptions from ads.

### What are the key collaboration features in Reamaze Mobile?

Reamaze Mobile facilitates team collaboration through features like Presence, internal notes, and conversation forwarding. This allows teams to work together efficiently on customer inquiries.

### Can I manage multiple brands and channels with Reamaze Mobile?

Yes, Reamaze Mobile allows you to view and manage all your brands, email channels, and social media channels (Twitter, Facebook, Instagram) with ease. Conversations from various sources are synchronized in real time.

### How does Reamaze Mobile help with response times?

Reamaze Mobile offers features like preset workflows, knowledge base article insertion, and response templates to help teams respond to customers faster. It also provides full conversation control through sticky reply-to options.

### What kind of customer data can I access with Reamaze Mobile?

You can see key customer data on-the-fly, view and manage customer profiles and conversation histories, and manually add important customer data attributes. This provides a comprehensive view of each customer.

## Version history (last 5 releases)

### 1.3.10 — 2022-11-15

Minor bug fixes with ChannelReply custom module

### 1.3.9 — 2020-08-20

Support for embedded Facebook posts

### 1.3.8 — 2020-06-05

Fixes a bug with viewing certain attachments

### 1.3.7 — 2020-05-21

Fixes a bug with viewing certain image attachments

### 1.3.6 — 2020-05-09

Minor bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*