# Rebag — user reviews > 88 indexed App Store user reviews of Rebag by Trendly Inc, rated 3.50/5 from 392 ratings. - Source: https://appshunter.io/ios/app/rebag/id1021869969/reviews - App overview in markdown: https://appshunter.io/ios/app/rebag/id1021869969.md - Rating breakdown: 5★ 214 · 4★ 19 · 3★ 20 · 2★ 18 · 1★ 121 ## What do users think of Rebag? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 💎 Great for finding discontinued items - 👍 Seamless customer service experience - 🤑 Fair and generous offers for selling **Cons** - 🐛 Buggy app with broken features - 🤖 Poor customer service and communication - 💰 Offers lower than expected or retail prices - 🤔 Questionable authentication process **Commonly reported bugs** - Facebook login not working - Inconsistent size and category filtering - Delayed or missing payments for sold items **Most requested features** - Improve search and filtering functionality - Provide more transparency on pricing and policies - Enhance user interface and information architecture ## Newest reviews (15 of 88) ### 2/5 — Used to love *2025-08-01, version 8.19* I really used to love rebag but the app is nearly broken. The filters don’t work and you are left feeling annoyed and not in the mood to shop. ### 1/5 — Items are authentic but details over looked *2024-10-26, version 7.09* I’ve ordered several times from Rebag and the couple times out of the hand full have been unsatisfactory to say the least. I got a wallet that the slips were falling apart from the insides, and a belt that was ordered as a 100 and I get a 90. Trying to figure out what happened I get put in the run around and told I don’t get my right item I have to return it and reorder it and see what happens. But most of their post for their belts aren’t even sized correctly 100s have 80 115 has a 95 on it Be careful ordering things from here you might get the wrong thing ### 1/5 — Bad app and website check out experience *2024-10-25, version 7.09* There app and website is a totally joke. When you try to check out with the Rebag credit, both the app and the website keep popping up the window ask you to enter the security code, in the website the window just keep flashing and you even can’t enter the code, in the app the credit won’t apply even you enter the security code or keep saying the code is invalid. Very bad software development. ### 1/5 — Horrible company *2024-09-18, version 7.09* By FAR one of the worst companies I have ever dealt with. DO NOT ORDER FROM THIS COMPANY! You will be disappointed read the reviews and spend your money else where. It is NOT worth it! 1. I ordered a pair of shoes and receive 2 completely different sizes. 38.5 and 39. I returned the shoes a week or more ago and still have not received a refund. Don’t bother calling customer service they are not helpful. 2. I was promised a 15% off code because I used the Labor Day code initially and was able to use that against the next purchase. I attempted to make another purchase and the customer service representative Viviana promise she would adjust the shipment to expedite my shipping so that I could get my new order on time. NEVER HAPPENED! The shoes were not expedited and will not arrive on time for my event. Customer service is a joke and the entire company is a joke. If you order there is not guarantee you will get what you ordered. Also, if you need any assistance you won’t get it and you will be lied to. Horrible company. ### 1/5 — This is a CON *2024-08-14, version 7.07* They con people in to doing fake reviews of their products every day. This company is a SCAM. Do you research online and see all of the complaints. Trust me, I wouldn’t even keep the app on your device as it probably has scamware in it. And definitely don’t buy anything from them or send them even $1. I have the receipts showing how they fake their reviews. ### 2/5 — VIP access *2024-08-06, version 7.06* The app does not synch VIP access on time making the web browser my primary source. Currently just takes up space in my phone. ### 1/5 — Never use Rebag *2024-05-24, version 7.04* Don’t do business with Rebag. They sell bags in terrible condition that they don’t disclose and refuse to give you a refund only want to provide store credit to them buy another bag is horrible condition. ### 2/5 — Offering a great service with an awful app ☹️ *2024-03-09* The amount of little glitches and quirks within this app are absolutely infuriating. They’re all relatively minor but there are just so many that i am about to make a purchase thru a competitor’s app simply because of the flawless experience i have browsing on there. This is no shade at all to the app devs; you’re all much smarter than me and i appreciate the app you have given us ❤️ if it helps at all, here’s my list of bugs I’ve encountered and suggestions for enhancing the user experience: -When going to search something, the keyboard will pop up and then disappear for a split second immediately after typing the first letter -The filter function hardly works. I have tried a million times to set the filter so that it shows “in stock” items only but no matter what i do it will show an endless stream of sold items. Like, thanks for letting me know what the market is like but i just want to browse what’s actually available. -(this suggestion is for whoever is in charge of marketing decisions) Please stop showing me sold items that are unrelated to the search i entered. No reason i should be on the hunt for a louis vuitton alma bb and consistently be met with sold listings for prada and ysl bags. I know it’s to promote/encourage people to climb the ranks of your vip ladder but it’s just spammy when every 5th item in my search result is “sold to a vip member!” or whatever. Just stop. -The whole search page needs an entire refresh. Sniff it out for where it could be cleaned up, find small bugs/glitches (like the keyboard issue i mentioned) and squash it pls 🙏🏻 -A competitor of yours (who imo has the best app out of all the luxury resell apps. I don’t wanna mention names but it rhymes with “vesty-air” 🤌🏻🇫🇷🥖) has a feature where when you click to type in the search bar, that standard lil dropdown thing comes up with your recently searched items. The 👋🏻fancy👋🏻 thing is tho, next to each of your recently searched items, it’ll have a little red blurb in red text that says “+5 new items!”. And then when you search for that item, it’ll say “new” in the corner of the items it was referring to. Chefs kiss 👩🏼‍🍳🤌🏻💋 ### 1/5 — Not transparent company *2024-03-06, version 6.95* This is the type of company that will draw you in with a ‘deal’ and lay the fine print on you after. Don’t waste your time and shop The Real Real instead. The Real Real is transparent and gives much better deals than Rebag. Don’t play me and my time Rebag, it’s worth more than your ‘said deal’. ### 1/5 — Highly disappointed; chat feature is a misleading joke *2024-02-18* 1) The customer service chat feature in the app is a joke. You enter your message and *every* day it tells you they’ll be back online “tomorrow”. My message remained unread for 4 days, essentially letting the clock run out from the 7 day window we have to return an item. My case was unique and I needed to talk to a human. No luck. Couldn’t get a person via phone, via chat and couldn’t even get the courtesy of an email reply either. Insanely unprofessional. Never shopping with Rebag ever again. 2) Once you buy an item, all the photos are then blurred out, which is frustrating if you need to then relist the item (be it there or elsewhere). Other sites retain access to the images. It’s an annoying aspect of the user experience that further demonstrates lack of thoughtfulness towards customers. ### 1/5 — Scam scam scam *2023-11-30* Such a bad customer service, selling broken items and no one will return your call. Made purchase and they lost my item, I called them at least 40 times but no one pick up phone. Finally after writing many emails I was able to hold of some one but no resolution is provided. Please check BBB report and complaints as they are not even accredited business, before you make any purchase with them to make an informed decision, there are 100s of same complaints against this company. ### 1/5 — Scam *2023-10-02, version 6.80* Rebag is a big scam now. You give us offers and change is substantially after you receive the bags. It’s been happening throughout and it’s on social media. It’s frustrating and not right to lure people to send offers and trick people and change it after receiving it. It’s bad! I’m no longer going to trust rebag. ### 2/5 — Browse by Category not working *2023-09-30, version 6.80* Browse by category buttons aren’t working ### 1/5 — Shipping is absurd *2023-08-10, version 6.76* I’ve been trying to get my bag delivered for a week now with no success. Tried calling and they are not helpful at all! The whole experience has been infuriating ### 1/5 — Item Not Delivered & No Refund *2023-08-02, version 6.74* My item was never delivered by FedEx, and Rebag will not give me a refund. Although FedEx should be paying Rebag for the undelivered item, Rebag is not willing to give the customer back their money either. ## Most critical reviews (10 lowest-rated) ### 1/5 — Total nightmare !!! *2026-07-12* REBAG IS A SCAM !! BEWARE DO NO SELL ITEMS WITH THEM , NEITHER BUY !! I had so many issues I don’t know where to start ….. I bought a bag Chanel for 4000$ with a trade it was listed as “GREAT ” condition and it arrived smelly like mold and the leather dry wrinkly like if it was wet so I was furious and I had to RETUN it and it was a struggle I had to wait for a fed ex label and then wait 3 weeks for a refund and I was charged 100$ RETUN fees because I am not a member !!….. Then since I payed with a trade they refused to give me the money of the trade and instead blocked the money in my wallet as a credit So basically forcing me to use it at REBAG ! I was furious and asked to get my trade bags back and they refused . Also I sold a bag with them and I tried to cash the money about 20 times and the customer service tells me “we have a problem in the system sorry it doesn’t work try tomorrow “…… I tried every days and it doesn’t work again they force me to use the money on their website !! Since I can trash it on my bank account I believe they don’t even have cash money this is why they pretend to have system issues it’s a lie !! Also I bought another CHANEL bag it was lost by fed ex delivered at the wrong adress and REBAG has refused to open a claim to Fed ex so I have lost 5000$ ! I have no bag and no refund I suggest you run away from this website I believe they are scammers and the customer service is terrible they don’t care they email excuses and never help Meanwhile it’s impossible to reach them by phone Also I have questions mark about the authenticity of some items there I will have my items sent to appraisal I never received my certificate for my Hermes Birkin and when I went to Hermes my SA had doubts about the authenticity so this has to be checked !! NO ONE HAS HELPED ME NEITHER MY SA IN BRICKELL NEITHER THE CUSTOMER SERVICE BOTH TRY TO MAKE ME GO AWAY WITH POLITE EXCUSES ….!!! ### 1/5 — HORRIBLE HORRIBLE!!! *2025-12-31, version 8.28* Customer service is is non existent, they’re process time for everything is extremely long. As a seller i Will NEVER EVER use this company again to buy or sell. Fashionphile is better. Beware !!! ### 1/5 — SCAMMMMMM *2025-08-25, version 8.21* I sent them a brand new bag with seal and tags but they refused to sell it without any notice. They sent it back to me damaged, missing all tags and seals, scratches everywhere and didn't even bother to put my item in a bag while my bag is white. I'm not even sure if they switched my bag. Irresponsible and a total scam. Be careful with them. ### 1/5 — App doesn’t let me log in from Facebook *2025-08-05, version 8.19* I made my Rebag account from my Facebook account, but the app keeps bugging out when I try to log in from my Facebook account. It says “we ran into an error when trying to log you in through Facebook, please try again later.” I just un-installed the app. It is useless to me. I’ll continue to use Rebag by mobile website only since that’s the only way I can log into my account :( please fix this ### 1/5 — search is completely broken *2025-08-02, version 8.19* Filters and searches don’t work on this app. Not sure what’s gone wrong, but it’s impossible to actually shop on this app. Filtering to tote bags still gets a page of all shoes. Crazy. ### 1/5 — Garbage app *2025-06-16, version 8.14* This app is almost buggier than their website. Which is absolutely horrendous to use on mobile. No excuse for this in 2025. ### 1/5 — FB login does not work *2025-06-08, version 8.13* Terrible website and app; Facebook login doesn’t work and they have my R+ membership money with no resolution in sight. Don’t bother shopping with them until they fix the user experience. ### 1/5 — Where is the SIZE option??? *2025-05-04, version 8.11* Seriously, where is the size selection for shoes? You gotta scroll through all sizes because the app does not have that option to filter different sizes. It’s so ridiculous ### 1/5 — Scam- Terrible Service *2025-04-18, version 8.10* I’m on day 14 of not receiving the money for my designer bag I brought into the store by hand. And they keep giving me the runaround. I would not trust them with your things ### 1/5 — Can’t login with facebook id *2025-02-26, version 8.05* This is one of the worst app I used. I created an account with facebook ID, since then I just couldn’t login anymore. It uses privaterelay id and email which completely not working ## Most praised reviews (10 highest-rated) ### 5/5 — Cartier watch *2025-12-29, version 8.28* Loveeeeeee the customer service I received and my new/used Cartier watch…. The whole transaction was seamless. Customer service is great ### 5/5 — Fantastic! *2025-06-03, version 8.13* Very easy to sell and buy great selections! ### 5/5 — Very fair. *2025-02-25, version 8.04* Pay very fair prices for almost new items. I've had nothing but good experiences with them and only one time they returned an item but it was worn quite a bit. ### 5/5 — Easy! Amazing Experience! *2024-11-12* as a consigner and Seller, this is the easiest app I’ve ever used with "Claire". Sometimes you get an instant offer other times you get an offer within 2 to 3 days. Their price point is always acceptable and fair. I have tried other apps, by far REBAG is superior. ### 5/5 — Pleasant experienc *2024-08-13, version 7.06* Always had great experience doing business with Rebag. Been a customer since 2021 ### 5/5 — So happy with my balenciaga *2023-03-09, version 6.59* Traded in an old givenchy and telfar for a gorgeous balenciaga. Super happy drop off was easy at the WTC location too. App easily found the telfar to sell! ### 5/5 — My first designer purchase *2022-07-25, version 6.38* I’ve always wanted a designer purse, but couldn’t prioritize it financially. Rebag offered a pre owner purse writhing my price range and the payment plan made it easy for me. I love my purse and use it almost daily. It was worth the purchase without breaking my budget ### 5/5 — Love Rebag *2022-07-15, version 6.37* Everything I’ve bought here has been in excellent condition and received promptly. I have not sold anything here yet but may be doing so soon. ### 5/5 — Great for Finding Discontinued Items *2021-12-28* I had wanted a Louis Vuitton Papillon NM bag, and was saddened when it was discontinued, but I was able to find one in nearly new condition on ReBag at a great price. I also like Rebag’s trade program. My experience has been that ReBag offers more for trade items than the other large resale stores. ### 5/5 — Great products , best prices! *2021-05-11* I’ve purchased a few items from REBAG in excellent condition. Most times the items were better than what they were listed. This will be my first time selling some things so hopefully it’ll be a best experience. I know purchasing is a wonderful experience with this company and I trust them not only do they give you authenticity cards they also authenticate and give you one of their cards as well! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*