# Recology — user reviews > 111 indexed App Store user reviews of Recology by Recology, rated 4.00/5 from 539 ratings. - Source: https://appshunter.io/ios/app/recology/id914373771/reviews - App overview in markdown: https://appshunter.io/ios/app/recology/id914373771.md - Rating breakdown: 5★ 327 · 4★ 85 · 3★ 14 · 2★ 6 · 1★ 107 ## What do users think of Recology? Overall sentiment: negative **Pros** - 🚀 Useful reminder for trash pickup - 🔍 Helpful for sorting and identifying recyclables - 🗓️ Provides holiday schedule updates **Cons** - 🐛 Address lookup not working - 🗓️ Inaccurate holiday pickup schedule - 📱 Limited functionality compared to website - 🔍 Incomplete database of items to recycle **Commonly reported bugs** - App crashing after address entry - Calendar not showing pickup details - Bulky item pickup booking not working **Most requested features** - Ability to pay bills through the app - Option to order new trash/recycle bins - Indicator for recycling vs. green waste pickup weeks - More detailed information on proper item disposal ## Newest reviews (18 of 111) ### 1/5 — What happened? *2026-02-09, version 2026.1.13* This app used to be functional. Now all I can see is a search bar asking me to type something. ### 1/5 — Useless *2026-01-24, version 2026.1.13* Doesn’t show address. Doesn’t provide correct pick up date for holidays. ### 1/5 — Address doesn’t work *2026-01-19, version 2026.1.13* The address search function has been broken since mid 2025 and they still haven’t fixed it after half a year later ### 1/5 — Does not work *2026-01-15, version 2026.1.13* You put in your address and go into no man’s land. ### 1/5 — Cannot input address *2026-01-15, version 2026.1.13* Keeps resetting ### 1/5 — Used to work, now address does not resolve. *2026-01-05, version 2025.9.25* This used to be a very reliable app to remind which days have which collections. For the past three months, address won't resolve and app won't work with an address. 🤷‍♂️ Not maintained if the last update three months ago broke functionality and no follow-up update to restore functionality. ### 1/5 — Useless App *2026-01-05, version 2025.9.25* None of the features work on this app. I enter my addresses in the search block and nothing comes up. The calendar doesn’t show up ### 1/5 — Address Lookup is Broken *2025-12-31, version 2025.9.25* The drop down is broken. I enter my address, I see my address, select it, it blinks twice, and nothing. No calendar. You had one job… ### 1/5 — Glitched out *2025-12-26, version 2025.9.25* App is stuck on address entry. Worked before but wasn’t exactly amazing. ### 1/5 — App not working *2025-12-25, version 2025.9.25* It was good for years. This year useless. Does not let you log in to find out collection dates during holidays. ### 1/5 — Broken *2025-12-25, version 2025.9.25* App no longer works. Same issue as everyone. ### 1/5 — Still does not work *2025-12-01, version 2025.9.25* App still hasn’t worked since the Aug 2025 update. Reviews only receive a generic message to email the developer, which I’ve done several times. No sign of any fixes to come… ### 1/5 — Stopped Working *2025-12-01, version 2025.9.25* I see that an update happened a month ago that addresses the calendar, but it’s still not working over here. Support also doesn’t respond. Now that I’ve deleted and reinstalled, I don’t get my previous alerts. I guess I just need to add trash and recycle days to my calendar. ### 1/5 — It stopped working after the latest update *2025-11-25, version 2025.9.25* Used to be a great APP, but the latest update has been a disaster, it stopped working afterwords. ### 1/5 — Devs broke app months ago *2025-11-21, version 2025.9.25* This app used to be extremely helpful to know what goes in any given bin, and to act as a reminder for if it is recycling week or not. Sadly, an update a few months ago broke the app, where it won’t let you select your service address. The broken version of the app is still in the store. It hasn’t been fixed or rolled back, so now I’m stuck with a non functioning app. ### 1/5 — No longer working *2025-11-14, version 2025.9.25* This used to work for me, but it now no longer looks up my address, or gives me any information about my service. ### 1/5 — Not working *2025-11-14, version 2025.9.25* Same as others say ### 1/5 — So when are you gonna fix it? *2025-11-11, version 2025.9.25* Same problem is everybody else, will not register my address or give me a calendar of pick up ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-06-05, version 2026.1.13* This app is truly garbage, it does absolutely nothing after you put your service address in. Delete this piece of garbage and put a calendar on your website. ### 1/5 — Worse than useless *2026-06-03* This app really has one thing it needs to do take an address and show you the recycling schedule so you know if it’s recycling day or if it’s been delayed and if yard waste and recycling both are taken that day. That’s it . Unfortunately instead all it does is take your address correct it to a format It likes better and then do nothing. 6 months of support requests ignored. No update for a simple fix. Literally wasted bits with zero usable functionality (verified on 3 different devices). Just avoid it. **Developer response:** Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at:support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc. ### 1/5 — Worthless app *2026-06-01, version 2026.1.13* Not intuitive, impossible to do anything with your account and service ### 1/5 — Wonky / doesn’t work *2026-05-28, version 2026.1.13* App is glitchy as all get out. The address search never works. No response from tech support. Better to search the info you need online :/ ### 1/5 — Literal Garbage *2026-05-23, version 2026.1.13* When entering address, recognizes address and when you select it, all it does is refreshes the page. Useless in its current state. ### 1/5 — Can’t fill out form *2026-04-22, version 2026.1.13* Won’t even let me put phone number of name down and won’t let me submit form without it. I emailed and called support and had not heard back in a month 🫤 ### 1/5 — Doesn’t work and no support *2026-04-09, version 2026.1.13* App does not work. Tried to contact customer support but Recology does not respond. ### 1/5 — What is this for? *2026-03-31, version 2026.1.13* None of the options work and when you try to enter your address in the calendar section, it continues to show a blank screen. Don’t know what the point is of having this app. ### 1/5 — Can’t schedule a bulky item collection *2026-03-14* I want to schedule a Bulky Items pick up but once I selected all the items I need to be picked up I push next and the page ask me for my full name, phone number and email address but I can type email and phone number but I doesn’t let me type my full name and with out that I can’t continue. Really bad service. I have to call **Developer response:** Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at:support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc. ### 1/5 — Problems *2026-03-08, version 2026.1.13* I've had a problem with the app for a month, I can't put my name to finish with the "collection" ## Most praised reviews (10 highest-rated) ### 5/5 — App Finally Fixed *2026-04-10* Took almost a year, but the devs finally fixed the broken app. Great tool for getting reminders about which weeks have recycling, and looking up how to dispose of unusual waste **Developer response:** Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at:support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc. ### 5/5 — Working Again! *2026-01-22, version 2026.1.13* Jan ‘26 Update: Works again! ### 5/5 — Thank you my heros *2025-07-09* Thank you to the amazing staff and garbage men/women. These individuals who are professional, kind, and patient when answering the phones and come to pick up my trash are my super hero’s. Again,They are always kind, professional, courteous and hard working. Going the extra mile to help!!! If it wasn’t for them we would have piles and piles of trash in our neighborhood. Thank you, thank you, thank you! ### 5/5 — Great reminder! *2025-06-27, version 2023.4.22* First time receiving this reminder, very useful ### 5/5 — Great app. Does exactly what it says/is supposed to! *2024-12-04* I really like the convenience of this app. It does exactly what it’s meant to do. It provides me with the info that I need for my weekly Recology pickup (whether it’s garbage pickup and recycling, or when it’s yard waste etc. I find it very handy! ### 5/5 — Necessary! *2024-08-17* This program is one of the greatest. It’s an opportunity to get rid of extra garbage. They’ve always been on time and so reliable. ### 5/5 — You have question? This app has answers! *2023-12-20, version 2023.4.22* I find this app helpful in sorting and identification of recyclable materials. I find I use it often, interestingly enough! ### 5/5 — Recology *2023-11-29, version 2023.4.22* Great waste management service. I use the app to look up what bin to put items in. ### 5/5 — How to get new readable labels for the bins *2022-10-12, version 2022.9.26* Please mail to: 34A Lipton Way Cotati, CA. 94931 ### 5/5 — Great for sorting *2022-06-11, version 2021.12.16* App is great for figuring out what bin random things go in. Are bones compostable? Turns out they are! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*