# Red Robin Ordering — user reviews > 272 indexed App Store user reviews of Red Robin Ordering by Red Robin International Inc., rated 4.90/5 from 65,262 ratings. - Source: https://appshunter.io/ios/app/red-robin-ordering/id1583846402/reviews - App overview in markdown: https://appshunter.io/ios/app/red-robin-ordering/id1583846402.md - Rating breakdown: 5★ 60,120 · 4★ 4,177 · 3★ 500 · 2★ 85 · 1★ 380 ## What do users think of Red Robin Ordering? Overall sentiment: negative **Pros** - 🚀 Quick and easy ordering - 👍 Customizable options - 💡 Reorder past orders - 🚀 Smooth app experience - 👍 Friendly staff and great service **Cons** - 🐛 Login/password issues - 🐛 Rewards not working properly - 🐛 Ordering/checkout glitches - 🐛 Inability to select burger doneness - 🐛 Inconsistent app performance **Commonly reported bugs** - App resets order after switching to browser - Cannot add credit card outside of checkout process - Rewards points disappearing from accounts - Favorite location not saving properly - Inconsistent error messages and handling **Most requested features** - Add Apple Pay support - Allow customization of burgers (e.g., 'some pink') - Provide order tracking for deliveries - Enable saving credit cards for future orders - Improve integration between app and rewards program ## Newest reviews (13 of 272) ### 3/5 — Kids meal soft drinks broken *2026-08-16, version 3.4.7* The app is great, except for with the recent updates I am no longer able to order a kids soft drink with a kids meal. When I select soft drink, it errors out telling me to customize it, but there is no customization option for the soft drink. I am only able to choose drinks that don’t need a customization, like a lemonade or milk. Please fix this! ### 4/5 — Everything works… mostly *2026-08-07, version 3.4.7* The app is lovely, menu is good, payment is seamless. However, when it comes to the orders, this app is a big fat liar. It says the delivery has been ‘completed’, and then it’s another 20 minutes before the food shows up. The time that they give you in the app is not the delivery time, it’s the time they decide to wipe their hands of you. Has happened to me 3 times now, called the location, told me they can’t track the order and if it was stolen there would have been nothing they could have done. The food arrived 45 minutes after the time said it would. Great app, HORRENDOUS TIME ESTIMATIONS. ### 4/5 — Great way to place orders! *2026-07-28, version 3.4.7* This app makes placing an online order with Red Robin easy and seamless. Placing an order is straightforward. I only deducted a star as I would like to see Apple Pay as an available payment method. Other than that, it’s a wonderful app! ### 2/5 — Half errors out when checking out *2026-07-12, version 3.4.7* When ordering, it works all right. However, when hitting the final button before starting the order, it errors out, stating “there is an error with the basket,“ or something like that. ### 4/5 — Ann Arbor Michigan *2026-06-21, version 3.4.5* Great Service Good Food ### 4/5 — all good but- *2026-06-17, version 3.4.5* always logs me out and i wish it had apple pay like the jersey mikes app does. ### 4/5 — Good App now that is got fixed *2026-06-12, version 3.4.5* Had no issues with the app for the longest but then went thru a period where I couldn’t order because my card wouldn’t go thru but the bug got fixed so it’s all good ### 3/5 — Layout *2026-06-11, version 3.4.5* App layout could be better ### 5/5 — Delish *2026-05-23, version 3.4.4* Good food great service ### 5/5 — Easy to use. *2026-05-01, version 3.4.3* The app makes it so easy to order dinner for my family. Love an easy to navigate food app. ### 5/5 — Favorite Burger Joint *2026-04-24, version 3.4.2* Hands down best cheeseburger with the relish 🤌🏼 ### 5/5 — DELICIOUS *2026-04-23, version 3.4.2* Thank you for the GREAT FOOD!!! ### 5/5 — App Works/Get seasonal deals *2026-04-22, version 3.4.2* It does what it should haven had many bugs but it does reset order fast if u tab out. ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer free birthday burger *2026-08-19, version 3.4.7* No longer free birthday burger uninstall ### 1/5 — Password doesn’t work *2026-08-06, version 3.4.7* I’ve tried three times now to log into the app. I get an error every time. I press forgot password and an email never comes because it keeps giving me an error. I’ve changed the password twice on the website and it still doesn’t work with the app. App sucks ### 1/5 — Password reset doesn’t worn *2026-07-24, version 3.4.7* Can’t use the app. No matter what alphanumeric combination i use it just returns an invalid token error. ### 1/5 — Broken App – Can’t Even Connect *2026-07-18, version 3.4.7* I tried using the app and it immediately threw a technical error saying the server requires a “client certificate.” That’s something only internal employee systems use, not regular customers. In other words, the app is trying to connect to the wrong server and completely fails to load. Nothing works past the error screen. This isn’t a device issue — it’s a configuration problem with the app or backend. Until the developers fix the server connection, the app is unusable for normal customers. ### 1/5 — This isn’t an app *2026-07-01, version 3.4.7* It’s a graveyard ### 1/5 — Unexpected night in *2026-06-30, version 3.4.7* I HAD planned to go to Red Robin tonight and redeem my birthday burger reward. I was on the app a few days ago, but decided I’d recheck it before getting ready to leave, just to make sure my rewards all looked good and I wouldn’t have any surprises at the restaurant. The app required me to update, so I did. I opened it after the refresh and poof, everything is gone! 99 points and my birthday reward, all gone. Annoyed and frustrated. ### 1/5 — Not getting reward points *2026-04-23, version 3.4.2* Even after talking with support, I’m not getting rewards points for my orders. ### 1/5 — Apple Pay? *2026-04-08, version 3.4.2* What nationwide restaurant app doesn’t accept Apple Pay? Also the app timed out in the time it took to get my card out to pay and I had to completely restart my order. ### 1/5 — Where is my free appetizer *2026-04-04, version 3.4.2* Only reason I signed up was to get a free appetizer. I gave all of my personal information, signed up, verified. Where is my free app? ### 1/5 — Useless *2026-03-28, version 3.4.1* Literally won’t allow me to add a payment method so it’s completely worthless ## Most praised reviews (10 highest-rated) ### 5/5 — Love *2026-08-18, version 3.4.7* Best burgers! ### 5/5 — No Apple Pay option!!! *2026-07-24, version 3.4.7* It seems Apple Pay in app is not avail . ### 5/5 — Delicious *2026-07-24, version 3.4.7* One of the safest places to go for allergies! If you’re Celiac like me don’t sleep in their gluten free pizza!! ### 5/5 — Cobb Salad on a hot day! Mmmmm! *2026-07-23, version 3.4.7* Great app. ### 5/5 — App is easy *2026-07-18, version 3.4.7* The app is easy to use and even got a $10 Reward today. Sweet! ### 5/5 — MY FAVORITE RESTAURANT *2026-07-03, version 3.4.7* I LOVE THIS PLACE!! ### 5/5 — Rico todo *2026-06-24, version 3.4.6* Me encanta ### 5/5 — Red Robin *2026-06-18, version 3.4.5* Yes ### 5/5 — QuesoAmazing! *2026-06-13, version 3.4.5* As a Texan, I am constantly on the hunt for queso. You may call me a quesosuier, in fact. In my travels to California, Colorado, New Mexico, Nevada, and Texas… even Alabama, I search, dare I say I yearn to find the Holy Grail of the perfect queso. Lo and behold, of all places (respect) it is to be found and exalted at Red Robin!! ### 5/5 — Fix it! *2026-06-11, version 3.4.5* The app doesn’t have promos, available on the Website. In order to get them I had to delete the app 😂😂😂 Bravo!!! No Menu button anywhere. Just LOL --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*