# Red Roof — user reviews > 55 indexed App Store user reviews of Red Roof by RED ROOF INN, rated 2.48/5 from 82 ratings. - Source: https://appshunter.io/ios/app/red-roof/id1507855216/reviews - App overview in markdown: https://appshunter.io/ios/app/red-roof/id1507855216.md - Rating breakdown: 5★ 16 · 4★ 3 · 3★ 5 · 2★ 12 · 1★ 32 ## What do users think of Red Roof? Overall sentiment: negative **Pros** - 👍 Nice people and helpful staff - 👍 Rooms are nice and clean - 👍 Good TV channels - 👍 App worked fine previously **Cons** - 🐛 App is extremely slow - 🐛 App frequently crashes - 🐛 App does not open or load - 🐛 Login issues (doesn't work on app, works on website) - 🐛 Points not showing or processing correctly - 🐛 Booking errors (duplicate bookings, error messages) - 🐛 Cannot view or manage reservations/stays - 🐛 App doesn't save payment information - 🐛 Prices differ between app and online - 🐛 Unprofessional and disrespectful staff (isolated incidents) - 🐛 Rooms are unclean (isolated incidents) - 🐛 Plumbing issues (isolated incidents) **Commonly reported bugs** - App crashes when 'Stays' button is tapped - App closes when going into 'stays' - App shows 'Red Screen' on launch - App doesn't show current bookings - App doesn't show check-in/check-out dates - App doesn't show points or cancellations - App doesn't allow booking due to payment errors - App booked multiple rooms instead of one - App doesn't show upcoming stays - App doesn't show reservations booked through 3rd party - App doesn't allow using points for booking - App only shows logos on the page - App is a loading screen with umbrella companies - App gives error when ready to book - App doesn't recognize RediRewards account - App profile page is blank or won't load - App doesn't save card on file - App doesn't allow mobile booking - App doesn't allow using codes for a stay - App doesn't show or process points after checkout **Most requested features** - Fix the app so it opens and loads properly - Improve app speed and performance - Ensure points are processed correctly and show up - Allow users to view and manage reservations/stays - Fix login issues on the app - Allow saving of payment information - Synchronize app and website pricing - Improve app navigation and user interface - Add a preview of rooms - Enable auto-creation or pasting of passwords - Provide a way to report app tech issues ## Newest reviews (14 of 55) ### 2/5 — Fix the forms *2025-08-09, version 3.0.1* Couldn’t register because the form won’t let me auto-create or even paste a password ### 1/5 — App is junk *2024-08-16, version 2.1.36* Why………..is……….the…………app…………so…………..slow? You cannot view any of your reservations in the app, and therefore no changes or cancellations. Be sure to take a screen shot of your confirmation as this will be your only proof. It makes no sense that a corporation run by grown adults has such a sorry app. Fire your coders and hire some professionals. Please. For the sake of your business. ### 2/5 — Crashes *2024-06-30, version 2.1.34* App Crashes when the Stays button is tapped. Deleted App. Reinstalled App. Same results. ### 2/5 — App not pulling any up stays *2024-06-29, version 2.1.34* App not allowing me to pull up any reservations already made App won’t open APP Support ### 2/5 — Bugs *2024-06-27* For several weeks the stay icon on app is not operable. Seeking to see upcoming stay soon. ### 1/5 — App no longer works *2024-06-23, version 2.1.34* I don’t know what they did with that update but it has ruined the app. Nothing is working. My points are either not showing up or going missing. Fix it now! ### 1/5 — Shuts off *2024-06-23, version 2.1.34* Download app last week. I can get into my account but when I go into my stays the app closes. I have restarted my phone. I have uninstalled and reinstalled. Help ### 1/5 — Not Working! *2024-06-21, version 2.1.34* Cannot click on manage stays as it will just force close the app out. Tried it on my wife’s phone as well and same thing happened, please fix. ### 1/5 — App updated 1w *2024-06-20, version 2.1.34* App was updated a week ago and still can’t get on. States that bugs have been fixed but apparently not. Each time I get try to log in or do anything on the app it automatically closes. ### 2/5 — App not pulling any up stays *2024-06-16* App not allowing me to pull up any reservations already made ### 1/5 — Points Balance *2024-06-12, version 2.1.34* App does not show your reservations when booked or current stays. The app does not give you points after staying at a room and now the app just closes when clicking on the stays tab. Why do updates when the app was working just fine in the beginning when I first downloaded now the things I need to see or get points for paying for a room is not working. ### 1/5 — Terrible *2024-05-31, version 2.1.31* I downloaded it yesterday, logged in and saw my upcoming stay (which is tonight). This morning I opened it and my stay is nowhere to be found. I can’t even find a place to put my confirmation number in. ### 1/5 — Log in doesn’t work. *2024-05-03, version 2.1.31* I can sign in on the web browser but the App says this name and password can not be found. I know it’s correct wondering if it’s because I’m Canadian by chance? Makes no sense but I see other having the same issue. Deleted the App. ### 1/5 — DO NOT ever book through Red Roof *2024-01-17, version 2.1.31* Go through another company and get insurance on your booking. Red Roof doesn’t care if there is a winter storm or anything. They only care about your money not your stay. Book elsewhere! It’s 2024 and we need to get rid of hotels finding ways to take money from paying travelers at any expense. ## Most critical reviews (10 lowest-rated) ### 1/5 — get conned bc you cannot log in to get those fake benefits like pets‼️ *2026-06-04, version 3.0.1* this company is evil‼️ they will not let you log in to the app which means you cannot have your pets like every tv ad says! theyre consumer terrorists and will charge you $650 for your pet bc you didnt login bc its not possible! EVIL MOTHAS TERRORISTS CRIMINAL THIEVES‼️ ### 1/5 — Unprofessional *2026-05-09, version 3.0.4* They’re staff is very unprofessional, violent, and disrespectful they’ve constantly harassed me after disconnecting from their network of “hotels” and they’re rooms are extremely unclean. I won’t recommend them to anyone or any dog either! ### 1/5 — Worst Hotel App Ever *2026-04-28, version 3.0.4* This app is terrible. It changes booking dates, never keeps info properly, points don’t match properly. This is not worthy of any hotel chain. Terrible. ### 1/5 — Absolutely worthless *2026-03-12, version 3.0.1* Oops error. Oops error. How about oops it worked for once? To the CEO of red roof Inn this application is definitely costing you business. ### 1/5 — App is GARBAGE *2025-07-08, version 3.0.1* I became a Red Roof VIP member literally on the 4th of July, 2025. As soon as I did, I downloaded the app for easier navigation. Lo and behold, after I downloaded the app, I realized that it doesn’t work, not even a little bit. When I click on the app, all I get is a “Red Screen”! Way to go Red Roof. One big way to lose a customer ### 1/5 — Horrible *2025-07-07, version 3.0.1* App doesn’t even open for me. ### 1/5 — Doesn’t open *2025-07-05, version 3.0.1* Nothing on the app ### 1/5 — App Tech Issues - Multiple Rooms Booked (March 2025) *2025-03-16, version 2.1.38* Tried booking my room via the app. I got an error message, so I checked my card information to be sure I entered everything correctly and I did, so I tried processing it again. Got another error message. Tried a few more times and kept getting error messages. After several unsuccessful tries, I called the reservation number to speak with someone. The error message processed 7 room reservations under my name! And because I was paying an advanced room for a cheaper rate, the rep told me she could not cancel the duplicate rooms. I explained it’s just me, for 1 night, and the app wasn’t working properly. The rep said she would contact the front desk of the property. The rep was told by the front desk there was nothing they could do because those rooms were non refundable, but advised me to call the manager on Monday. Both were very polite but neither had authority to remove the duplicate room reservations. Before the call ended, I asked the rep to report the tech issues to the department, but she said there was no department for app issues. (That sounded strange.) I will call on Monday morning (it is now Saturday) and update this review. As a Red Roof member, there should be no issues with cancelling duplicate room reservations, especially if the app was not working properly. (I have pictures as proof but not sure how to upload them to the review.) ### 1/5 — Horrible app *2024-08-19, version 2.1.36* Slowest app I have ever tried to deal with. I can’t look to see exactly what room it is. There’s no preview of the rooms and when I do try to book it book now it’s not lighting up and I have literally done everything I’m supposed to do… the hotel experience at this specific location is horribly enough without the horrible app ### 1/5 — App issues *2024-08-19, version 2.1.36* First I want to say this App is terrible it don’t show when you checked in or out anymore and the points are not showing or if you cancels. How can you even keep up with anything if it’s not in the App we need to see as well what’s going on. Have to look in my emails all the times to keep count of the dates I checked in, it’s very confusing not being able to see it on the app. How would we know if we really getting our points from you all . I know I have more points staying a week in the hotel. You can tell us anything about our reward points. Then I get a story saying I used two emails. I’ve been using the same email since I have started using the app. If I don’t get my points I will be reporting this app as a fraud and scammer into letting people think they are getting free nights to stay and earn points. All my points should come on the same email I’ve been using . I like the hotel but I will not be getting scammed to stay somewhere. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Red Roof Inn Haltom City *2025-08-08, version 3.0.1* Great place to stay. Very nice people. Rooms are nice. Great service. Everyone is helpful, nice and accommodating all the way from the manager to the ladies that clean the rooms!!! They will always be my first choice when I need a place to stay. ### 5/5 — Enjoyed my stay *2023-05-04, version 2.1.28* Great place to stay and very accommodating thank u so much. ### 5/5 — Happy *2022-10-05, version 2.1.26* The red roof inn in Anderson sc is ver personable and accommodating if you need something they are very quick to get whatever you need ### 5/5 — Good app *2022-04-03, version 2.1.19* Everything’s functional, idk why so many bad reviews. ### 4/5 — slow *2024-08-30, version 2.1.36* i love this place so so much but why does it take 7 minutes just to press a single button on the app😅. also why does it not show my current bookings. where's the owner to fix this? ### 3/5 — App needs a tone of work *2025-10-02, version 3.0.1* Points do not load fast enough, prices say differently online then on app, rooms are cool there clean and the channels on tv where good there was a problem with the plumping and water in the bathtub was leaking the entire stay. The staff here were super helpful and friendly. ### 3/5 — Opportunity for Improvement *2024-12-07, version 2.1.38* App has potential just basic improvements to Home Screen and navigation to other screens. This reminds me of apps that first came out in the early 2010s ### 3/5 — Crashes *2024-07-10, version 2.1.34* The app crashes a lot ### 3/5 — Update not needed *2024-06-21, version 2.1.34* Usually the app always worked for me. This most recent update I can longer use any codes for a stay. Can’t see my recent stays or upcoming, as the app just closes when you press the tab. Same thing on the website when looking at it. I usually get my points for a stay 24 hours after checkout and now I’m not seeing/getting my points and I had a 21 day stay with close to 14k points the I can’t find nor use. ### 3/5 — Glitchy *2023-08-06, version 2.1.29* I use RRI for business travel. Recently, the app booked 4 rooms instead of one and then it would not give me the option of canceling. Had to call customer service. Also, sometimes the app will not display any of my upcoming stays. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*