# REDBOX: Rent, Stream & Buy — user reviews > 53 indexed App Store user reviews of REDBOX by redbox, rated 4.80/5 from 531,264 ratings. - Source: https://appshunter.io/ios/app/redbox-rent-stream-and-buy/id339532909/reviews - App overview in markdown: https://appshunter.io/ios/app/redbox-rent-stream-and-buy/id339532909.md - Rating breakdown: 5★ 457,198 · 4★ 53,722 · 3★ 11,955 · 2★ 2,783 · 1★ 5,605 ## What do users think of REDBOX? Overall sentiment: neutral **Pros** - 🚀 Convenient app for renting movies - 💡 Rewards program for free rentals - 👍 Helps find available movies and games **Cons** - 🐛 App crashes and errors - 🔍 Difficult to find specific movies - ⏱️ Slow app performance - 🤔 Confusing on-demand functionality **Commonly reported bugs** - Login issues and password reset problems - Inability to save payment info and preferred kiosks - Inconsistent behavior when switching between app and website **Most requested features** - Option to set a home location for nearby kiosks - Ability to reserve movies at multiple kiosks in one transaction - Push notifications for overdue rentals - Easier way to report issues and provide feedback ## Newest reviews (11 of 53) ### 3/5 — Streaming ‘Free with Ads’ Content *2023-05-29* Regardless of which streaming service I’ve used, when watching content that is ad supported I expect to be irritated by the number and timing of the ad breaks. I’ve now watched several show episodes on the Redbox app that were ‘Free with Ads’. The first ones were bearable, but the most recent one made me want to pull my hair out well before the credits rolled. Breaks with up to 8 ads, each 15-30 seconds long. Most breaks including 3-4 Burger King ads back to back to back. I don’t ever want to hear their damned jingle again. The worst part though is sitting through 6 or 7 ads, then having the last ad not load, waiting for the show to resume and backing out once it’s obvious that’s not going to happen, then hitting resume only to be presented with another ad break! This didn’t happen every break, but it did happen enough that I finally gave up trying to watch. I’m not sure what exactly caused this issue, but hopefully it can be fixed. I’ll probably give it another try at some point in the future, but as it stands right now ‘Free with Ads’ isn’t worth the frustration. **Developer response:** We appreciate the feedback here as we’ll pass this along to our teams. Please send us an email to appreviews@redbox.com with the device you were using to stream along with the channel or movie that you were watching so we can help troubleshoot this streaming error. ### 3/5 — Picture-in-Picture (or lack thereof) *2022-12-24, version 9.35.0* I just noticed something relative to picture-in-picture capability within the Redbox app today. When I clicked under Live TV and watched a live program, the program continued to play in picture-in-picture when I exited the app. So I got enthusiastic thinking that the developers updated the app to make picture-in-picture capability all throughout the app. However, when I went under my library and played a movie I purchased, that movie did not play in picture-in-picture. It stopped playing once I exited the app. It just seems weird that you have picture-in-picture in one part of the app (live tv) but not in the other (our personal library for movies and tv shows we’ve purchased or rented). Please make picture-in-picture available all throughout the app. In 2022, every streaming app should have picture-in-picture as a core function. People have things to do in the background and need the ability for the program they are watching to continue to stream even as they navigate other apps to check email, work in documents, etc. Thank you! ### 4/5 — Free movies *2022-01-15, version 9.18.1* I had the misfortune of watching a Nicolas Cage movie last night on the free streaming I was so aggravated by the end of watching it I was ready to put a hammer through the TV I must’ve seen a commercial about Ted at least 40 times I was so aggravated and disgusted I would never watch another free streaming movie it was literally total aggravation why would Redbox do that?? I understand ads but that was freaking ridiculous and you can’t fast forward through them I’ve been a Redbox customer for at least the last 10 years that really soured me not only did the commercial play over and over it played four and five times each time we had a watch it it was like Applebees or Apple cross me I’m aggravated just writing this review my wife is laughing at me each time the commercial came on had no syam watching me get that aggravated As far as you’re free streaming service thanks but no thanks you really ought to reevaluate that policy and look at what you’re putting out there **Developer response:** Hey there! Our Free On Demand collection is an ad-supported platform because that is how we are able to offer free streaming to our viewers! We’re sorry to hear about this streaming experience regarding the commercials that you were seeing. Please send us an email to appreviews@redbox.com with the title of the movie that you were watching so we can share with our teams here. ### 2/5 — Customer service *2021-07-08, version 9.7.0* I haven’t used Redbox in quite some time but I was looking into purchasing one of their new plans. I logged into the system and my mobile phone number is completely wrong. I tried to update it using my internet (Safari and Chrome) multiple times and it still wouldn’t change. I downloaded the app and tried updating it there, still no luck. I contacted customer service and they were no help at all. They wanted me to try updating it using a computer, which I don’t have or go to a kiosk and I don’t have a car. The app updated my address without a problem but still won’t update my phone number. Their customer service is crap. I used to love getting Redbox movies and was going to get some through the streaming app but if they can’t even help correct a phone number then they will not be receiving any of my money. ### 3/5 — Redbox Issues *2020-03-16, version 8.5.0* Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox. New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!! **Developer response:** We hear you and apologize for the inconvenience - please email us at giveaway@redbox.com so we can make it up to you. ### 4/5 — Great & easy, only a couple of issues *2019-11-08, version 7.52.0* I love Redbox and have for years. I do like being able to browse before going to stand and look in the rain or heat. I love the ability to reserve online, but I do not reserve games and live near food delivery places. So I wish there were perks more geared toward my needs. Also, I wish that the promo codes would not expire on the same day they were issued. I usually get home and then get one & by then it is too late. Also, it’s gotten a lot more expensive. Most of the movies I will just watch on Netflix or Prime, because they are so expensive for one night. Also, is there anybody that can come up with a better system for a cover that you don’t have to hold over your head the entire time? ### 3/5 — Could be better *2019-10-12, version 7.48.0* The Redbox app technically does everything that I have ever demanded of it, but not without a little bit of struggle at times. Here’s my wish list: 1. I wish it was possible to reserve two discs at two different kiosks at the same location without having to make two transactions. 2. I wish instead of pulling a disc out of my bag if I switch kiosks it would instead give me an option to finalize that first transaction instead of just assuming that I don’t want it. 3. I wish as I was driving by a redbox I could get a push notification sent to my phone to remind me to return a disc if I have rented one more than 12 hours ago and haven’t yet returned it. 4. I wish I didn’t have to slide my card through the card reader to pick up a reserved disc. 5. I wish I could select movies that I want to see when they come out at redbox and get push notifications sent to my phone to let me know those movies are now available. 6. I wish when I am trying to return a disc and the kiosk is full that it would display on screen the name/location of the nearest kiosk which isn’t full. 7. I wish when I am in the middle of a transaction and someone is about to rent the last copy of a movie that I have in my cart that I would get an in-app notification telling me that I may not get the movie. I think I will stop there but I will check back often to see if any of these wishes have been fulfilled. 🧚‍♂️ **Developer response:** Sorry to hear you're not happy with your experience - please call 1.866.733.2693 or chat with us online so we can help you out with this: https://bit.ly/2YS7ZWr ### 2/5 — Only works some times *2019-09-07, version 7.43.0* The app is always slow and only works some times. I’ve tried deleting and downloading again but it seems even slower. It says I have messages in my inbox but won’t load them. Seems deceiving when you make a reservation. We made a reservation after 11 PM to pick up the next day and watch that night. When we returned it we were charged for two nights even though we only had it for one after we picked it up. So beware that if you make a reservation you better pick it up that same day even if late at night and return it before 9 pm the next or they will charge you an extra night which is not right because it should be based on when you pick up the movies. Plus they’ll charge you for one night even if you don’t pick up the reservation. ### 1/5 — It doesn’t work *2019-01-05, version 7.16.0* I just downloaded this app for the Redbox On Demand and when I try to watch an On Demand movie it is NOT working for me!!!! Ive tried signing out then signing back in, then I've tried to uninstall then reinstall the app, Ive tried restarting my phone, Ive tried installing it onto my iPad instead and NOTHING. Every single time I try to watch an On Demand movie it just gives me the option of watch On Demand button the a pop up saying, “ Use this app to watch On Demand movies and TV shows from your library.” And I never get the option of Rent on Demand then the price. The only it works for me is when I log into my account from safari. Wasn't the whole point of this app to be more convenient and at a click of a button watch movies????? Whats the point of having the app if I have to log onto safari to watch movies??Disappointed. ### 4/5 — Oh, RedBox how the mighty have fallen *2018-11-29, version 7.13.0* Ever since you added on demand it’s a mess not organized. All over the place. Can’t do on demand the perks keeps asking to sign up 😒🙄 once should be enough. Remember me doesn’t remember me. Have to login in for everything... it keeps going back and forth between the app and internet annoying everything and I mean everything needs work. Can’t even find by category anymore. I can go on but I don’t have the time. They also need to find a way to connect from internet to app or text to internet to app... like other apps do. Oh almost forgot the perks should be signed up once and done not everything week one and automatically do it for us once we signed in once!! ### 1/5 — Worst app ever!!! *2018-11-19, version 7.12.1* This app is the worst. This version not only makes it harder to find kiosks than it was with the old one, but they advertise on demand viewing that you can’t access without first going on their website to rent the movie before coming back to the app to watch it—I’m serious! Even better, they don’t tell you that in the app! There are ZERO instructions anywhere on actually using the on demand functionality. Were these people even trying? My eleven year old could design a better app than this! Pathetic! Did I mention the log-in? I tried 5 times to log in using my correct password directly from apple keychain before being told that I needed to wait 30 minutes before I’d be allowed to try again. Then, using the same apple keychain password, I was allowed to log in the 6th time. They need to hire someone to redo this app RIGHT NOW!!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t use!! *2024-07-06* 4 days and app won’t load. This is ignorant I can’t look at movies online to rent at the box at a store because it FORCES ME TO USE UR APP. No no no… I should have the choice to use either one!! It’s MY CHOICE, not urs. So we’ve wanted to rent a movie for 4th of July holiday while we r off work, but no, the app will NOT LOAD. Checked for update…. None… removed and redownloaded it again.l.. nope won’t work. Plz fix ur app or we’ll just rent a movie from Prime or Apple TV! When we go to ur channel on our tv, we can’t see any new releases AT THE ACTUAL REDBOX to pick up a movie. ALL the movies are OLD! There’s a new release section, these r not new, they r all old movies. We want to watch a brand new movie at theaters if available, or brand new movies we could rent at the box. We might just dump ur app, many of ur old rental movies we can get free on another channel. We use Roku for yrs, so we have tons of channels to use, we dont waste money on cable etc…. So we wouldn’t miss ur tv channel much, we hardly ever use it. BUT FIX THIS APP SO WE CAN RENT A MOVIE AT THE REDBOX AT OUR STORES, plz ### 1/5 — Developer response wrong. On demand content confusing *2023-07-31* I got a developer response. It doesn’t work. I logged in to the Redbox and there is nowhere it offers an early access movie. I spent much time going through every option to fun how to pay for an early access movie. I went back to the app and still no way to pay for the movie or reserve it on either app or actual Redbox. So frustrating. I’ll have to pay more for watching it on Prime I guess. I wanted to watch something that was early access and listed as on demand. I went to the movie in the app and clicked on how to watch. It says I can watch the movie on this app, but I cannot purchase it to watch it from the app? Do I have to mail a check in to the home office? do I have to go to the Redbox login purchase it and then it supposed to magically allow access on my app? The fact that I have to try to figure this out and it’s not easy is what is stupid. The directions don’t make any sense. For such a well-established company it should be a little bit easier. **Developer response:** We're sorry about not being able to make On Demand purchases via our iOS app at this time. To watch on your iOS device, rent the movie of your choice at redbox.com first. From there, the movie will be placed in your library where you’ll be able to watch from your favorite device. You can watch whatever content is already available in your Library, Free On Demand movies or even Free Live TV directly through the app. Send us an email to appreviews@redbox.com with the title of the movie that you were looking to rent along with the browser that you were using to purchase so we can take a closer look into this for you. ### 1/5 — Redbox does not honor in app deals *2021-11-04, version 9.15.0* Do not expect Redbox to honor the deals in app that are displayed in the app. Calling customer service four different times they inept and cannot understand what I am asking I have screenshots to prove the deal in the app and they cannot help with it. Finally the fourth one told me that I need to do a live chat through their website with tech support rather than customer service. chatted live with two tech-support people they see the deal and said that that is not a true deal but I said why does the app offer it then they cannot help with it and would not honor or could not honor offer even though the deal as was in the shopping cart through their iPhone app. This is a poor quality company and they don’t honor their deals that are displayed in their app or care about helping their customer get the deal on purchase of the disc: ### 1/5 — Disappointed & Angry!!! *2021-06-15, version 9.6.0* I have been using Redbox for years now and I love them. I am however giving them 1 star for the following reason: I sent a bad review however because I had an issue with not receiving my points and they got back to me fairly quickly. They had said they were sorry and that I should receive my points by 6/13 and asked if I would change my review. I was happy with the quick response and the outcome with expecting to receive my points. So I changed my review and low and behold I never received my points. They asked if I didn’t receive the points by the 13th then to email them. I did and no response! So I assume I was lied to just so that I would change my review! It’s not about the points it’s about not following through with what you say! Very upset and disappointed!!! ### 1/5 — Remember when Redbox worked? *2021-04-03, version 9.2.0* I unfortunately have a Redbox gift card. Can’t be used at the box, even though it’s on my account. I have to rent online or through the app. On both of those it defaults to paying with my credit card. Makes sense. If they change my card, they still keep my gift card money, and they get more of my money. So just make sure I switch payment method to the gift card, right? I do, and the last THREE TIMES IN A ROW I get a confirmation, but when I go to pick it up it doesn’t have my movie. So I call them and there is some kind of problem with the box, but they suggest I can just rent it there at the box. To top it off, today their online chat isn’t available. (Well within operating hours). I called and she said that the problem is that I used the wrong card. She said there was a mismatch between the card I paid with and the card I tried to pick up with. I explained that it was a gift card. She said I need to update my account. They weren’t helpful the other two times either, although each time I get a different story about what went wrong. No way to pass my concerns to anyone who is concerned there, so I’ll complain here. ### 1/5 — Cant watch if you download. *2021-01-03, version 8.27.2* Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will. **Developer response:** Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to giveaway@redbox.com with the email associated with your account along with the movie you're having trouble with. ### 1/5 — I’m to the app. *2020-06-07, version 8.14.0* Customer service is terrible. I’ve been charged a rental fee that the box wouldn’t let me pick, only to have to pay for it, with the card on file that the box rejected. Yeah’, I know. I’ve also been told by emails and this clunky app I had credits, but I haven’t been able to use them. I’m trying, again, to put a hold on and pick up, ‘The Way Back’. We reserved it a week or so agao, the first movie came out, but the movie I’m trying to rent, again, just made the noises the machines make when they’re delivering a movie yet no movie ever appeared. We even went back to the store thinking maybe it came out and someone turned it in. At the end of the day if there’s a hitch in this one I’m done with the account nonsense altogether. No more apps, emails, nothing. I’ll just check for a movie the box, if it’s there, I’ll rent and returned. If not, no stress or frustration. I hate when something sells itself as making a little bit of your life more simple seems to complicate a particular area of life to the point of being mad. **Developer response:** We apologize for the inconvenience - please call 1.866.733.2693 or chat with us online so we can look into this for you: https://bit.ly/2x6W3nY ### 1/5 — It’s Ok 🤷‍♀️ *2020-05-06, version 8.12.0* I hate that when Redbox was either bought out or sold to another company, things that I liked changed. I’m a longtime user and although I haven’t used them since July 2018, this new company promises points for things I’ve already done....but I don’t get the points bcuz I’ve already completed these activities 🤔I HATE having to SIGN IN at the box just to earn more points. I liked it when I reserved a movie online & all I had to do to pick it up was simply choose ‘pick up’ then swipe my card and leave with my movies. If I have to stand there and sign in, I might as well stay there and choose movies. Isn’t the whole point of picking up the movie supposed to be about faster transactions?!! No matter ‘how fast’ u try to make this process through the app, I don’t have time to ‘sign in’! So for this reason (& too many others), I’m out! ### 1/5 — Won’t let you search only from favorite locations only *2020-01-18, version 8.1.1* Used a feature until the idiots removed it. Why? I don’t know. I use Redbox quite a bit, so take this criticism and deal with it developers. But when I search for a movie and try to find a location from where to pick it up, I don’t care about movies available from locations are nearby. I want to be able to search only from those locations that are my favorites. Because they are my favorites for a reason! They are near or on one of the many routes I take to my house. I’m not going to ever EVER pick up a movie from a location that’s 20 miles away from my house. Why would you ever show me those locations by default? I should have to explicitly select locations near me to see those boxes. By default, I should ONLY see locations that I have selected as my favorites. Make it happen. ### 1/5 — App Errors and Terrible Customer Service *2019-11-29, version 7.55.0* We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental. **Developer response:** That's definitely not the experience we want you to have & we apologize for the inconvenience. Please call 1.866.733.2693 or chat with us online so we can sort things out for you: https://bit.ly/2YS7ZWr ## Most praised reviews (10 highest-rated) ### 5/5 — Great user experience except for the map function *2020-02-02, version 8.2.0* This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again. The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit? So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center. ### 5/5 — Almost useless *2019-12-29, version 7.58.0* Yes you can reserve movies on the app. However, when you look at movies coming up, it just lists them without giving release dates. If you go on the website, the release dates are there. Why would you have dates on the website and not the app??? When I get email promotions, it has a link to click. Does it bring you to the app like any other company in the world? No. It brings you to the website where you have to log on. It’s like they couldn’t care less about the app. If the emails default to the website and the coming movie dates are on the website, why do I need the app? ### 5/5 — Unfair Advantage *2019-11-29, version 7.55.0* I was recently educated on how my RedBox and RedBox OnDemand Account is used... Considering how it works it’s an unfair advantage for the customer, see when we rent from the kiosks we are more likely to keep them over causing more fees, versus the streaming account due to the likelihood of being overcharged is lower. The point system is also a major disadvantage because if we use the kiosks to earn points then we should have the benefit of using them for streaming. As I was speaking to your CSR and the Supervisor it was brought to my attention nothing was put in place to justify why points can not be used on all platforms. I have been a loyal customer of Redbox for 5 years give or take... I would like to see some changes or at least some kind of benefit from streaming at a higher rate... Thanks Again for informing me on how to use my points at the kiosks... **Developer response:** That's definitely not the experience we want you to have - please call 1.866.733.2693 or chat with us online so we can walk you through this: https://bit.ly/2YS7ZWr ### 5/5 — Dearest Redbox *2019-11-09, version 7.52.0* To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them. ### 5/5 — US *2019-07-17, version 7.40.0* I seen this movie in the theaters and it was sooo good with this eerie, creepy vibe. However, I really wanted to understand what I saw in dept with the biblical meaning Jeremiah 11:11. So after watching this movie a second time on redbox I understand even more and realized how brilliant this movie was and if anyone says it’s not good or worth your time they totally missed what the movie was truly trying to say about how we as humans take for granted all the privileges we have on the surface and the closest people to you, really can not see the true you. The doppelgängers were a metaphor. The horror in this movie was that when all is say and done at the end of the world we will be our own destruction with ourselves for the choices we made all these years on earth and God will judge us and chaos will consume the earth. That in itself was very deep. So you if you decide to rent it know that this is a psychological horror film with some prophecy in it. Read your Bible and Pray. ### 5/5 — App Crash *2019-04-02, version 7.28.0* App crashes after latest update when entering the movies coming soon part of the app. When I select a movie coming soon it will kick me out to the home screen of my device. I would have loved to report this to a development team but could only find a platform to report issues here in the app rating. When trying to select developer it just sends you to Redbox home page. And you get lost in trying to report anything. This problem doesn’t fit one of their form questions. I would also suggest Redbox have an email just for their development team to report these specific problems. And if there is one, please make it reasonably easy to locate. ### 5/5 — Nice replacement for Blockbuster *2019-03-22, version 7.26.1* Great prices, I used to spend so much time and money on movies. I now just wait for the movie to be in the box, saves a Tom of money and time sitting in a theater when a 70 tv and surround sound at home is pretty much like being at a movie theater and I can have our dog with us. Even though the box doesn’t get every movie I would like to see it is a great app, the streaming is a bit pricey and the quality could be better but it just began, and paying more for the movies that don’t make it to the box is worth the extra charge so they can stay profitable and not go the way of Blockbuster! ### 5/5 — Loads slowly, or NEVER at all... *2019-02-24, version 7.23.0* The more they revise the app, the slower it tends to load up. Oftentimes while out town, I will start the app...only to ever see the spinning-wheel icon busy at doing absolutely NOTHING. We just ate at Cracker Barrel our town, which is just a few blocks away from a Redbox kiosks. Started Redbox app when we were seated, ordered our drinks...still loading. Served our drinks...still loading. Ordered our food...still loading. Served our food...still loading. Finished our meal...still loading. Quit the app twice and restarted, to absolutely no effect whatsoever. They keep pushing On Demand movies, which is pointless w/o a wide bandwidth connection. I wish there was a way to TURN OFF the On Demand ads, since that’s when the app seems to have gotten sooo s-l-o-w to load. ### 5/5 — On Demand is a dud *2019-02-03, version 7.20.1* I loved using the app for reserving movies so I wouldn’t have to search once I got to a box only to find it wasn’t there. So using the app to reserve movies is A+. But their On Demand feature is horrible. It took them adding it to the Xbox for it to work me. I had tried the phone, tablet and computer (all iOS devices) and none of them would work for me. I tried to call in/chat and they were never able to solve the issue (if I was even able to get to a person to begin with). I know things take time once they’re rolled out but there’s got to be a way for the process to be a little bit more streamline especially when they’re advertising that it works on all iOS devices!!!! Hopefully this will be fixed soon so I can have an easier time renting movies. I guess in the meantime I should be happy I’m saving $$$ :) ### 5/5 — Pretty cool! *2018-11-08, version 7.11.0* I love how quick it is to find out what movies my local box has on hand. It loads up quick, and has never let me down by showing a title that isn’t available. Customer service was awesome the one time I had a problem with a disc, (and I’ve rented tons of movies!)and they handled it to my satisfaction very very promptly! I wish I had better internet so I could take advantage of the streaming videos and the video games. I have Centurylink.... worst internet ever btw!!!! And I can’t rent games because of the time it takes to download the updates for them. I hate Centurylink! 2.5mbps.... seriously. Lol but this review isn’t about them, it’s about the box app. Give this app a try and you’ll love it! I know I do! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*