# redBus: Book Bus, Train, Hotel — user reviews > 406 indexed App Store user reviews of redBus by Pilani Soft Labs Pvt. Ltd, rated 4.73/5 from 7,444 ratings. - Source: https://appshunter.io/ios/app/redbus-book-bus-train-hotel/id733712604/reviews - App overview in markdown: https://appshunter.io/ios/app/redbus-book-bus-train-hotel/id733712604.md - Rating breakdown: 5★ 6,329 · 4★ 642 · 3★ 170 · 2★ 56 · 1★ 207 ## Is redBus safe? redBus: Book Bus, Train, Hotel appears safe based on user ratings. The AppsHunter Safety Score for redBus is 95 out of 100. This assessment is based on 7,444 user ratings, with an App Store average of 4.7 out of 5. Of 7,404 App Store ratings, 94.2% point to a safe experience, 2.3% suggest some concerns, and 3.6% point to a risky experience. ## Is redBus legit? redBus: Book Bus, Train, Hotel appears to be a legitimate app. The AppsHunter Legitimacy Score for redBus is 100 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of redBus? Reviews of redBus are mostly negative: the Travel app is rated 4.7/5 from 7.4K App Store ratings. What users like most: easy to book, user-friendly app. Top complaints: inaccurate information, unreliable bus operators. Summarized from real user reviews. **Pros** - 🚀 Easy to book - 👍 User-friendly app - 🚀 Convenient booking - 🚀 Quick payment process - 👍 Reliable service - 👍 Smooth experience - 🚀 Excellent app - 👍 Great app - 👍 Efficient - 👍 Handy app - 👍 Awesome app - 🚀 Lightning-fast booking **Cons** - 🐛 Inaccurate information - 🐛 Unreliable bus operators - 🐛 Terrible customer service - 🐛 Difficult to reach customer support - 🐛 Misleading discounts - 🐛 Buggy app - 🐛 Frequent bus cancellations - 🐛 Incorrect boarding locations - 🐛 Difficult to get refunds - 🐛 Useless app - 🐛 Pathetic service - 🐛 Deceptive practices **Commonly reported bugs** - Crashes after updates - Seat selection issues - Payment failures - Incorrect boarding information - Login problems - Incompatibility with older devices **Most requested features** - Dark mode option - More payment methods - Better seat selection - Improved bus tracking - Easier refund process - Stricter vetting of bus operators ## Newest reviews (10 of 406) ### 5/5 — chor app *2026-09-14, version 8.7.3* bahot bahot gaanada app h fraud h ek no ka isko download maat kro fake app chor app ### 5/5 — Good one *2026-09-11, version 8.7.3* The bus and staff they are good ### 5/5 — Best service *2026-09-03, version 8.7.2* Good ### 5/5 — Good platform *2026-08-27, version 8.7.1* Easy ticket booking ### 5/5 — Good *2026-08-14, version 8.7.0* Good ### 5/5 — Room booking *2026-08-14, version 8.7.1* Last night i was booked ka room in delhi this price was a 529 after discount i was pay 1st but when i was reached hotel reception hotel staff demand 400 exter ,if i was not pay him 400 then he was not giving me my room ,i have not a other option for stay bucz night then i was pay 400 him. This didn't happen just to me, they were doing it to everyone." I was very old user for red bus I always chose red bus but this time very disappointed 🥲🥲.. ### 5/5 — Excelente *2026-08-12, version 8.7.0* Súper ### 1/5 — Worst experience with the app *2026-07-27, version 8.6.6* Cannot acceess a customer care rep at all, the numbers don’t work, and even if it connects, it wont connect you to a live agent . Stay away from redbus ### 1/5 — High cancellation charges *2026-07-27, version 8.6.6* High cancelation charges ### 5/5 — Terpercaya *2026-07-22, version 8.6.6* Cepat dan ada diskon serta banyak pilihan bis ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst service *2026-10-27, version 8.7.8* Worst service by redbud Bus was cancelled by operator Red bus was showing that the bus was available & taking amount from people Customer service was worst From last 3 days amount was to refund ### 1/5 — Driver observed by cc tv ai *2026-10-10, version 8.7.6* Subject: Urgent Complaint Against Bus Driver for Watching Reels While Driving Dear redBus Customer Support Team, I booked my bus ticket through redBus. During the journey, I noticed that the bus driver was watching Instagram Reels on his mobile phone while driving the bus. This is extremely dangerous and puts the lives of all passengers at serious risk. Such irresponsible behaviour is unacceptable. I request you to: 1. Investigate this incident immediately. 2. Take strict action against the driver and the bus operator. 3. Check the available CCTV footage, if any. 4. Provide me with a complaint reference number and an update on the action taken. Please treat this as an urgent passenger safety complaint. Booking ID: [Enter your booking ID] Bus Operator: [Enter bus operator name] Journey Date: [Enter date] Route: [From – To] I expect a prompt response and appropriate action. Regards, A Concerned Passenger ### 1/5 — Zero star *2026-10-05, version 8.7.5* I have to give 1 star cause I cannot give 0. They cancel the buses, they take double bookings, their customer support is not helpful at all. If you don’t want to get stuck in the middle of nowhere, then don’t book through them. They still have not given me my refund which I supposed to get 2 months ago. ### 1/5 — Worst booking app ever *2026-09-24, version 8.7.5* Save yourself the time & energy, and find an alternative app that actually cares for their customers, this is way too disgusting ### 1/5 — Cancelled the first booking *2026-09-23, version 8.7.5* Then it got worse, they rang me 27 times and when I went to catch the next bus that I had booked the helpline bot believed that the bus wasn’t due for 2 years, although the trip was marked as taken. The app won’t accept any review either ### 1/5 — No customer support. *2026-09-20, version 8.7.5* Purchased 4 tickets, got only one emailed. The only option go to the bus station to get them printed. Recommended 60 min prior to departure which is not possible in our case. Not able to pull tickets in app. .. only receipt which is not valid for bus ride. I’m Have to cancel tickets ### 1/5 — Scam alert *2026-09-19, version 8.7.5* This app sells tickets that don’t exist. And the customer support doesn’t work. Don’t use it by any means ### 1/5 — Unreliable service. *2026-08-28* I had chosen the pickup point from Hyderabad jublee hills metro LVP travels called me and told me to take metro to Miyapur metro and mentioned theyll pay for metro Which is wrong I had to take a rush hour metro with my luggage to Miyapur The bus arrived at around 9 30 pm My luggage was loaded by a drunk conductor from LVP travels Then I got my sleeper birth with all clothes smelling bad I even check the ac vent and the ac air was smelly itself And difficult to breathe AC filter must be dirty then the sleeper seat was too small Then when I reached Bangalore I was told they lost my bag and gave it to someone else and the drunk conductor gave it to a woman Then they dropped me before my stop at Electronic City and sent me with a drunk conductor to pick up the luggage Had to walk a km and the drunkard was walking as if running away from me I had to take a lift to catch him Then I forced him to take an auto which we took for another 2 km which the drunkard was going to make me walk Finally I got my luggage and had to take a taxi by paying extra as I had to pick my luggage from previous stop I called red bus customer care and they said were just a booking app **Developer response:** Hey! We can understand this has been an unpleasant experience for you. Please share the details on the link https://bit.ly/3YdD8hy so that our team can check and assist you further. Team redBus ### 1/5 — 3X refund *2026-08-26, version 8.7.1* It is a scam ### 1/5 — cant even create an account *2026-08-11, version 8.7.0* right out the gate the app goes sideways. the app defaults to india (im in the US). if you manage to get thru this screen and put in US +1 and your US # the OTP never gets sent. so you can't even create an account unless your on a list of six countries? ## Most praised reviews (10 highest-rated) ### 5/5 — Offers *2026-10-28, version 8.7.8* No offers ### 5/5 — good *2026-10-28, version 8.7.8* affordable prices ### 5/5 — Reseña *2026-10-27, version 8.7.8* Muy recomendable, te ayuda a ganar tiempo, a parte te dan cupones de descuento que es lo mas genial. ### 5/5 — bedt *2026-10-27, version 8.7.7* easy to use ### 5/5 — Very Handy *2026-10-25, version 8.7.7* Excellent tool for frequent travelers ### 5/5 — Bsb Rakesh *2026-10-07, version 8.7.6* Super easy to use ### 5/5 — Review *2026-10-02, version 8.7.5* Best customer service ### 5/5 — Venkat *2026-09-24, version 8.7.5* Good app ### 5/5 — Siempre compro mis pasajes aquí *2026-09-23, version 8.7.5* Es la mejor plataforma ### 5/5 — About the Feedback *2026-09-16, version 8.7.2* Very Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-06.*