# Redem — user reviews > 56 indexed App Store user reviews of Redem by RIDIM LIMITED, rated 4.26/5 from 332 ratings. - Source: https://appshunter.io/ios/app/redem/id1616932004/reviews - App overview in markdown: https://appshunter.io/ios/app/redem/id1616932004.md - Rating breakdown: 5★ 244 · 4★ 20 · 3★ 14 · 2★ 17 · 1★ 37 ## What do users think of Redem? Overall sentiment: negative **Pros** - 🚀 Fast and reliable trading platform - 😊 Good customer experience for satisfied users - ✅ Successful transactions for some users - 🤝 Consistent service delivery when working properly **Cons** - 💰 Funds disappearing from accounts without explanation - 🚫 Deposits showing in history but not reflecting in balance - 🔒 Unauthorized fund withdrawals and account access issues - ⏳ Extremely long withdrawal processing times (24+ hours) - 🚫 Gift cards marked as 'used' after upload - 📵 Poor customer support and blocking of users - 🐛 Login and access problems - 💔 Inability to withdraw funds despite having balance - ⚠️ Fraudulent activity and suspected theft - 🔧 Maintenance issues preventing transactions - 📊 Incorrect payment valuations on trades **Commonly reported bugs** - Bitcoin deposits not reflecting in balance despite showing in history - Funds deducted without user permission or notice - Withdrawal transactions stuck on pending status - Login functionality failures - Maintenance mode preventing access and transactions - Gift cards incorrectly marked as used after upload - Account balance display discrepancies - Failed transfer confirmations despite successful app notifications **Most requested features** - Visible gift card selling options beyond 'hot deals' - Faster withdrawal processing - Better account recovery options - Improved transaction status transparency ## Newest reviews (10 of 56) ### 4/5 — Why did you guys hook my bitcoin *2024-06-15, version 1.4.7* Why did you guys hold my bitcoin ### 4/5 — Best redeem *2024-05-04, version 1.4.6* Redem never disappoints, no matter how long ### 1/5 — My card was used by you *2024-04-12, version 1.4.4* Don’t download this app They rip me $150 by 01:38 am Ask me for prove ### 1/5 — Rippers *2024-04-08* They would definitely rip you off your hard earned money and act like nothing happened it started with a 2 to 3 hours wait after I sent them my card they ripped me off my $100 visa gift card today after they took the money off my card then they lied to me that I sent an invalid card number and that’s a lie cause I checked the balance on my card and it was gone used to purchase after I sent it to this useless app the useless and fraudulent app ever this app should be shut down they are nothing but a bunch of rippers **Developer response:** Hello Boss, Visa gift card, takes 2-3 hours to process as stated on the gift card terms and conditions. However, we would never exploit you, We're committed to your trust. Please reach out to us at Support@getredem.io so further investigation. ### 1/5 — My card was used by you *2024-04-07* I uploaded a card at 01:38am and the nextday you told me it’s has been used this is very unfair after trading with you for a months..Na $150 una dey lie on top🤦🏻‍♂️ ### 1/5 — Redem *2024-04-03, version 1.4.4* This app is scam app they have scammed over 1000$ ### 1/5 — Bad network *2024-03-16, version 1.4.4* I can’t take out my money for about 10 hours They keep saying maintenance what the meaning of all this please ### 1/5 — RIPPING APP! *2024-03-15, version 1.4.4* Don’t fall victim of this app They’ll rip Your first few transactions will be successful, when they see you use their app regularly, they’ll start ripping you ### 5/5 — Help *2024-03-12, version 1.4.4* Why you guys hold my coin 😒 ### 1/5 — Transfer *2024-02-11* I’m been trying to transfer my money since all this while but I still haven’t been able to do it let me transfer my money 😭💔 **Developer response:** Hello, we apologise for this inconvenience, this has since been resolved. ## Most critical reviews (10 lowest-rated) ### 1/5 — SELLING *2025-02-06, version 1.5.0* Hello Redem I sent Bitcoin inside the app and it shows in on the history and not showing on balance, please I need my money please Redem ### 1/5 — These people are thieves *2025-01-19* I traded with them for almost 6 months. After all this long, they withdrew my money from my wallet, said they would pay and did not pay, Kenyan Account. They blocked me and stopped responding to my messages ### 1/5 — Please refund back my BTC please 🙏🙏😓 *2025-01-19, version 1.5.0* I need my BTC back 😓🙏🙏 ### 1/5 — Pelumi *2024-12-16, version 1.5.0* Nah god go punish this stupid app They deduct my coin without my permission or notice I regret using this app ### 1/5 — My btc isn’t reflecting *2024-11-17* I'm writing to report an issue with a Bitcoin deposit I made using your app. Despite the transaction showing as 'received,' the funds are not reflecting in my Bitcoin balance. **Developer response:** Hello, we are sorry for the inconvenience. We trust this has been resolved. ### 1/5 — No option to sell gift card except *2024-11-02* Your site is so foolish that no option to sell gift card except for the stupid hot deals,try to make an option to sell gift card visible **Developer response:** Hello. we are currently not trading Gift cards. We are sorry for not having what you want at the moment but you can always convert your crypto to cash with our hot rates. ### 1/5 — Bitcoin Deposit issues *2024-09-28* I'm writing to report an issue with a Bitcoin deposit I made using your app. Despite the transaction showing as 'received,' the funds are not reflecting in my Bitcoin balance. **Developer response:** Hello Boss, we sincerely apologise for the inconvenience. We trust this has been resolved. ### 1/5 — Scam scam scam *2024-05-06, version 1.4.6* Don’t use na scam ### 1/5 — Ripped *2024-05-02* This app had ripped me. I uploaded a macys gift card and they told me no buyer that I should re upload and I did but they said used and when I checked the balance it has been used the balance I checked before uploading to the app stupid app thief and no where to complain this app is for ripping nonsense **Developer response:** Redem will never exploit you in any way whatsoever boss. Kindly reach out to our support team at Support@getredem.io so we can follow this up swiftly for verification. ### 1/5 — Scammers *2024-04-24, version 1.4.5* This is a scam app , I just got ripped , they are thief’s ## Most praised reviews (10 highest-rated) ### 5/5 — Best in all trade platforms *2024-10-21* Best and reliable trad platform I have ever use thanks once again ### 5/5 — I’m really glad to be a customer of Redem I love you guys so much *2024-10-21* I’m really glad to be a customer of Redem I love you guys so much ### 5/5 — Perfect *2024-10-21, version 1.4.9* I’m very happy and confident of this app ### 5/5 — I’m trying to login my App but it’s not going what’s wrong? *2024-10-17* Why is that happening **Developer response:** Hello Boss. Once you sell your BTC, you instantly get your money. ### 5/5 — Like how many minutes did someone has to wait before he can sell bitcoin *2024-09-05* someone has to wait before he can sell bitcoin **Developer response:** Hello Boss. Once you sell your BTC, you instantly get your money. ### 5/5 — Working perfectly *2024-08-12* Good App ### 5/5 — Good *2024-07-31, version 1.4.8* I love this app ### 5/5 — Best ❤️🤝 *2024-07-24, version 1.4.8* Best ❤️🤝 ### 5/5 — Love it *2024-06-23* I was so scared first but wow you suprise me 👍❤️❤️ ### 5/5 — Rippers *2024-04-16* You ripped me my $120 God will punish you and you will find no peace **Developer response:** Boss, At Redem Limited, your trust means everything. Please forward your email to our Support Team at Support@getredem.io for swift verification. We're here to help you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*