# redspottedhanky — user reviews > 24 indexed App Store user reviews of redspottedhanky by Worldline IT Services UK Limited, rated 4.90/5 from 12 ratings. - Source: https://appshunter.io/ios/app/redspottedhanky/id1527978109/reviews - App overview in markdown: https://appshunter.io/ios/app/redspottedhanky/id1527978109.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (4 of 24) ### 3/5 — Too simple with very little information on purchased tickets *2024-06-12* I downloaded this app thinking that it would be similar in layout perhaps to that of Train line. I’ve been disappointed however and am unable to request refunds on it like I would elsewhere. Shows only tickets if they’ve been purchased as e-tickets. A bit more information please such as allowing refund requests to be made. ### 3/5 — Fix your bugs *2024-02-22* Sometimes just refuses to work and gives errors ### 2/5 — Traveller assistance *2022-12-06, version 1.1.0* Where do I to find assistance as in wheelchair ### 4/5 — Does not format correctly on my ipad *2021-09-02* Probably a good app judging by the other reviews, but displays sideways on my ipad. I expect that it is fine on an iphone but I do not use one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Took the money but didn’t give me a ticket *2025-11-10* Paid for a train from Derby to York and it took my money just fine but even 30 minutes later the ticket never arrived. Left me standing there for hours, shameful display ### 1/5 — Going Downhill *2025-10-03* Used to use all the time . Now awkward, clunky and missing out trains and connections. Not worth bothering with ### 1/5 — Poor *2024-03-18* Bought tickets for a train which was cancelled. Was told the cost to claim money back would cost more than the original cost of the tickets. Extremely impossible to make contact to sort this. With the unreliability of trains at the moment, I won’t be buying tickets through redspottedhanky again. ### 1/5 — Doesn’t use Apple Wallet *2023-08-14, version 1.1.0* Please add this feature ### 1/5 — I have my doubts *2023-05-05* Recently booked tickets online and downloaded the app. Only my outward journey ticket appeared. Had to purchase another ticket and ask for a refund. There is to be aware a 10 pounds admin fee. Went back to my app for my outward journey ticket strangely the ticket had disappeared after TSH said the fault was not theirs. So why have they changed account and removed my ticket. 🤔 ### 1/5 — Site not working *2023-03-26* Credit card was out of date so needed to put new details in Yet site kept telling me card had not been accepted Consequently put another card in. Kept trying with both new cards but same message kept appearing Gave up then on checking email found I had purchased 7 tickets Not happy Waiting for response ### 1/5 — Login details are never accepted *2022-06-28* I always have to reset my password to log in. ### 1/5 — What’s happened to Red Spotted Hanky? *2022-03-30* This was always my preferred booking site, until now. I have tried for 3 days to book a series of tickets for a trip around England. Just about everything that could go wrong went wrong- rejected my PayPal account, refused to recognise station names, declined payment on a card that it had just accepted, couldn’t arrange collection at station of my choice......and many more. Total nightmare. I now have (assuming they arrive) managed to book 3 of my 5 tickets. I will go elsewhere to book the remainder. Unless this site is radically improved - it used to be so easy to use - I will never use it again and would advise anyone thinking of using Red Spotted Hanky to look elsewhere. Hugely disappointed, frustrated at the hours I have wasted. ### 1/5 — Mr Lloyd *2021-09-24* This is the most difficult site to manipulate I’ve ever used! It would have been quicker to driver down to the station and by my ticket over the counter. I been on this site for twenty minutes and still not found the button that says “buy your ticket”! ### 2/5 — 2008 Level *2024-11-26* This app is truly awful. It is clunky, has virtually zero functionality and is slow. For some reason you can no longer book first class on the app. To do that you have to go to the website, which looks like it hasn’t been updated since 1997. ## Most praised reviews (10 highest-rated) ### 5/5 — Ms cawley *2025-06-10* Any time I have needed to contact staff they are always brilliant. So pleasant and helpful ### 5/5 — Easy to use App *2024-07-13* Easy to use and select the tickets for my journey. I use for all my rail booking ### 5/5 — One of the best *2024-06-14* Always got great prices, simple to use and no charges! ### 5/5 — EXCELLENT🌟🌟🌟🌟🌟 *2023-05-11* If only other companies could provide quality customer service as redspottedhankey! Thank you. ### 5/5 — Ms cawley *2022-10-20, version 1.1.0* Any time I have needed to contact staff they are always brilliant. So pleasant and helpful ### 5/5 — Mike Bowe *2022-10-15* Once registered the process for ordering tickets was simple and cost of tickets cheaper. ### 5/5 — Brilliant *2022-10-14, version 1.1.0* Great pricedscevery timec ### 5/5 — Easy to use *2021-10-07* User friendly app and no fees!! ### 5/5 — Best train booking app! *2020-11-23* Easy to use and navigate and clearly displays all the important information you need. Good job!! ### 4/5 — App is fine, customer service is top notch *2023-11-18* While the app is pretty basic and not as slick as some of the competitors, I have found the service from Red Spotted Hanky to be excellent. I have had a number of occasions over the years where I have had to change or refund tickets due to user error and the team are always quick to respond and super helpful. Review drops a star as paying with Apple Pay is a bit problematic and often requires a few tries! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*