# Redwood Credit Union — user reviews > 241 indexed App Store user reviews of Redwood Credit Union by Redwood Credit Union, rated 4.90/5 from 42,332 ratings. - Source: https://appshunter.io/ios/app/redwood-credit-union/id1631392008/reviews - App overview in markdown: https://appshunter.io/ios/app/redwood-credit-union/id1631392008.md - Rating breakdown: 5★ 37,820 · 4★ 3,515 · 3★ 621 · 2★ 129 · 1★ 247 ## What do users think of Redwood Credit Union? Overall sentiment: neutral **Pros** - 🚀 Easy online banking - 👍 Convenient features - 🚀 Fast and easy vehicle loans - 👍 Reliable and organized app - 🚀 Simplified user interface - 👍 Helpful account summary - 🚀 Seamless account linking **Cons** - 🐛 Inconsistent bill pay functionality - 🔍 Confusing navigation and UI changes - 🐛 Unreliable mobile deposit - 🔍 Lack of customization options - 🐛 Frequent app loading issues - 🔍 Smaller font and less readable - 🐛 Broken or missing features **Commonly reported bugs** - Repeated password reset issues - Inability to download app on devices - Freezing during mobile deposit - Inconsistent account linking between devices **Most requested features** - Dark mode option - Improved bill pay scheduling - Easier check deposit process - More customizable landing screen - Clearer transaction details - Restore quick account balance view ## Newest reviews (18 of 241) ### 2/5 — Falta Tabla de amortización *2026-06-14, version 1.5.0* Es indispensable que la app tenga esta información para todos los préstamos y no la he encontrado por ningún lado. ### 5/5 — Zelle *2026-05-14, version 1.5.0* Lamento que no tengan la aplicación de zelle ### 5/5 — Banca digital Tiene muy buen servicio y me da soluciones precisas en el momento preciso *2026-05-08, version 1.5.0* Excelente servicio, me siento mejor atendido en línea que en Persona en la sucursal ### 2/5 — Glitches *2026-05-08, version 1.5.0* I rely on this app often and often I can’t even open the app and when it’s not a problem with opening the app, I have problems with depositing checks or confirming that they were deposited ### 5/5 — Smooth *2026-05-08, version 1.5.0* Works every time very smooth and easy to use ### 5/5 — User friendly *2026-05-07, version 1.5.0* The best! ### 5/5 — Banco *2026-05-07, version 1.5.0* Excelente service el mejor banco de Sonoma california ### 5/5 — App makes banking easy *2026-05-05, version 1.5.0* Quick and easy - makes banking online worth doing and manageable. Haven’t been to a branch in several years. ### 5/5 — The best *2026-05-05, version 1.5.0* Makes life so much easier ! ### 5/5 — Perfecto *2026-05-05, version 1.5.0* No abia conocido ningún banco como este jamás muy contento con todo el cervicio que otorgan todos los trabajadores ### 5/5 — New Bill pay. *2026-05-05, version 1.5.0* I do not like the new bill pay. It’s not as eay to use as the old one ### 5/5 — Como cliente *2026-05-05, version 1.5.0* La atención al cliente es muy buena y también la información que necesita es muy accesible ### 5/5 — Good *2026-05-05, version 1.5.0* Buen servicio en general ### 5/5 — Thank you *2026-05-04, version 1.5.0* Thank you for your service ### 5/5 — Wow *2026-05-04, version 1.5.0* Best banking experience I’ve ever experienced! Keep up the good work ### 5/5 — Servicio *2026-05-04, version 1.5.0* Exelente ### 5/5 — Great credit union *2026-05-04, version 1.5.0* I really like this credit union we usually have our money in the bank a couple days early we never have any problems with our bank. ### 5/5 — Hector *2026-05-04, version 1.5.0* Buena ## Most critical reviews (10 lowest-rated) ### 1/5 — Update App asap *2026-07-02, version 1.5.0* Love the bank but…. The app needs help . The Face ID is NOT great at working . ### 1/5 — Stuck on loading screen *2026-06-16, version 1.5.0* App doesn’t open ### 1/5 — Can’t access my account. *2024-09-19, version 1.1.2* I have an account, and had no problem with the old app. This one will not let me into my account. It doesn’t even take me to the login screen. It also does not store on my phone. Each time I have to download again. ### 1/5 — Wish my colleagues would leave this bank *2023-12-05* I absolutely hate this bank and how it refuses to communicate with certain banks. It doesn’t allow linking between accounts with non credit unions. I get you’re trying to be “unique” but you’re a bank at the end of the day, nothing you do is done out of morals but instead profits LIKE ANY OTHER BANK. Your atms are constantly broken or have some actions not available. Why? I couldn’t tell you because when I ask they just say “sorry but we’re working on it.” Totally make me feel like they’re pushing me away because I’m bothering them. If none of my Northern California friends who are to scare to bank anywhere else id never use your app or terrible bank. **Developer response:** Hello, Thank you for the review and apologize for the inconvenience. Linking outside accounts from other Financial Institutions is currently available and not limited to just Credit Unions. Please contact us via Live Chat which is available M-F from 9AM to 6PM so we can assist. Sincerely, Redwood Credit Union ### 1/5 — Can’t Download on Device - Very Frustrating *2023-12-03* This app shows loaded to my iPhone but isn’t on the face to select the app. I have to use the old version to then select the new version EVERY TIME I TRY TO ACCESS MY ACCOUNT. I’ve deleted the old version and completely shut down my phone and then tried to reload the application but only get the option to open it, not to download it. Completely frustrating and I can’t find anywhere to fix this problem. **Developer response:** Hello, Thank you for the review and we apologize the app is not working as intended. Please contact us via Live Chat which is available M-F from 9AM to 6PM or email us directly at RemoteDelivery@redwoodcu.org so we can assist in troubleshooting. Sincerely, Redwood Credit Union ### 1/5 — Never ending loading screen *2023-09-13* Everything about this new app would be fine if it weren’t for the fact that it literally never loads! I’ve had this app for a few months now and 99% of the time it’s completely unusable because the loading screen never ends. It’s super frustrating and makes it impossible for me to transfer money or check my account when i’m out and about. The only way i’ve been able to access my account these days is logging in via my computer at home, which is super inconvenient. The old app never gave me problems like this, but unfortunately now that I’ve downloaded the new app it wont let me use the old one anymore. Just overall an extremely annoying experience. ### 1/5 — Broken deposit image capture *2023-09-01* The automatic image capture for checks never works for non-standard check sizes such as medical reimbursements. In the old app you could manually take a picture of a check but this has been removed. Very frustrating to remove this, I might move to another bank since this is the main use of the app for me. ### 1/5 — I miss the old app *2023-08-20* The old app opened quickly, was easy to navigate, everything was perfect. This new app takes forever to load, the layout is confusing, I literally go on to the website in order to bypass this app now. Bummer. ### 1/5 — Horrible *2023-08-18* Can’t make a Mobil deposit. Screen goes black. Customer service is unreachable. What happened to the credit union I was so happy with? ### 1/5 — Terrible new app, smal font hard to find history *2023-08-18* Poorly designed woth font way too small and I cannot enlarge woth iPad setting it stays the smaller font. I can’t find my deposit history. If you vision impaired it’s impossible ## Most praised reviews (10 highest-rated) ### 5/5 — RCU APP Easy!! *2026-08-11, version 1.5.0* Hello, yes the online banking works very well and it’s clear and efficient!!! ### 5/5 — RCU is STILL the BEST!! *2026-08-09, version 1.5.0* I’ve been banking with RCU since 2005. I’ve lived in other countries and in various other states where there are no RCUs. Of all the banks I’ve tried, RCU is the rose among thorns! I’ve done an auto loan with them, international transfers, a business loan, you name it. They are second to NONE! The customer service is top-notch, super-friendly, and totally helpful. And the app, you ask? I’ve used various banking apps, and they are all found wanting in comparison with RCU’s banking apps for iPhone AND iPad. They are always front of the pack! Keep up the amazing work! ### 5/5 — Exceptional *2026-07-28, version 1.5.0* The app is excellent, easy to navigate, user friendly for those of us that aren’t as tech savvy. ### 5/5 — Love RCU *2026-07-22, version 1.5.0* I’ve been using the RCU mobile app for years, and it makes managing my finances simple and easy. It’s very reliable for moving money between accounts, paying bills, checking my balances, and sending money to others. I love all the features that give me control over my accounts and cards. It’s one of the easiest and most convenient banking apps I’ve used. I highly recommend RCU and the mobile app. ### 5/5 — Best Bank ever *2026-06-03, version 1.5.0* This bank has been good to me and I plan on staying a customer for as long as I am able to be a loyal customer. five star customer service and five star banking service. ### 5/5 — Credit Unions Matter *2026-06-02, version 1.5.0* I have been a long time member of the Redwood Credit Union and have reaped many benefits from this financial relationship. I have been given personal loans, credit cards and manage all of my personal and savings accounts with RCU. The customer service I receive here is exemplary and how my money is used to support my community gives me ethical peace. Keeping my money available to my community is important to me and why I think credit unions have tremendous value. I am grateful to have opportunities like this available to me and my family. Thank you Redwood credit union for your fine work. ### 5/5 — Un banco extraordinario *2026-05-24, version 1.5.0* Un muy buen servicio al cliente ### 5/5 — Excelente bank *2026-05-20, version 1.5.0* Es lo mejor de lo mejor redwood ### 5/5 — Very Useful Services *2026-05-19, version 1.5.0* We have been with RCU for over a decade and this app helps us keep track of our accounts… they are always correct and easy to understand… highly recommended… aloha ### 5/5 — Exceptional *2026-05-16, version 1.5.0* RCU is created a perfect banking app. Truly makes financial life easier. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*