# Redwood Neighborhoods Resident — user reviews > 163 indexed App Store user reviews of Redwood Neighborhoods Resident by Yardi Systems, Inc., rated 4.68/5 from 1,217 ratings. - Source: https://appshunter.io/ios/app/redwood-neighborhoods-resident/id1519119935/reviews - App overview in markdown: https://appshunter.io/ios/app/redwood-neighborhoods-resident/id1519119935.md - Rating breakdown: 5★ 966 · 4★ 103 · 3★ 33 · 2★ 18 · 1★ 35 ## What do users think of Redwood Neighborhoods Resident? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Convenient for paying rent and submitting maintenance requests - 🚀 Quick and efficient - 👍 User-friendly interface - 👍 Straightforward navigation **Cons** - 🐛 Issues with payment processing and loading - 🔒 Concerns about security and access codes - 🔍 Lack of transparency in billing and payment history **Commonly reported bugs** - Inconsistent performance and loading issues - Problems with linking bank accounts and payment methods **Most requested features** - Option to cancel or modify maintenance requests - Ability to view past payments and billing details - Improved communication on request status and completion ## Newest reviews (15 of 163) ### 2/5 — Complaint! *2026-08-01, version 26.4.0* Why doesn’t the amount due populate prior to the due date? Terrible idea only being able to pay on the due date! ### 2/5 — Reasonable *2026-07-06, version 26.4.0* Reasonable for basic functions. Failed on two attempts to submit maintenance request. Not well suited for use on a tablet. ### 4/5 — First time using app *2026-06-11, version 26.4.0* 4 out of 5. 5 meaning good. I hope I completed the maintenance request correctly. ### 4/5 — Maintenance request *2026-05-22, version 26.4.0* Maybe need category “other” Also if it is an emergency versus non-emergency ### 2/5 — Front office *2026-03-09, version 25.12.2* Not the same since Ashleigh left! No correct answers ### 5/5 — Maintenance *2026-02-17, version 25.12.2* Easy to navigate and response is fast. ### 5/5 — Simple and effective design *2026-01-29, version 25.8.0* The app is easy to navigate and it gets the job done. What more could you ask for? ### 5/5 — Resident *2026-01-26, version 25.8.0* I highly recommend this community any day ### 4/5 — Access code is a pain! *2025-12-31, version 25.8.0* I only wish I could have a password to get in or you could send the approval code to my phone via text instead of having to go to my email each and every time! ### 3/5 — Move in repair *2025-11-10, version 25.8.0* We had quite a few things wrong and had to request maintenance when we moved in. It would be easier to do it all in one request when you first move in rather than trying to separate all the categories. ### 5/5 — The app needs to be publicized *2025-11-04, version 25.8.0* The app is easy to use and has features not currently being utilized at this location - especially the communication options. Please publicize. ### 2/5 — It isn’t used through the office *2025-11-02, version 25.8.0* Use of how things are communicated is so inconsistent. There are text and sometimes calls but never the app. But I guess the app itself is ok… ### 5/5 — Efficient *2025-10-02, version 25.8.0* Glad to have this app for quick maintenance calls & paying rent easily. ### 5/5 — Maintenance request *2025-09-24, version 25.8.0* The app makes putting in requests very easy and convenient! ### 5/5 — Maintenance *2025-09-22, version 25.8.0* Awesome team at Redwood very afferent. Love living here. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not easy to log in *2026-04-01, version 25.12.2* 1: I’d like the option to put a password in. Waiting for an email code is dumb. 2. Took me 4 hours of attempts before I actually got past a spinning wheel to sign in. ### 1/5 — Broken voiceover accessibility. *2026-01-24, version 25.8.0* I sincerely wish this app was as wonderful as the community where I live and that its developers were as committed to inclusion and accessibility as Redwood seems to be… at least this has been my experience. Please ensure your app and accompanying online portal are accessible and WCAG compliant. They are not currently. Want a beta tester before you make updates live? I’m happy to help! Currently voiceover users on iOS must turn on screen recognition in order to get through the process of emailing one time passwords. Then, once you receive the email and attempt to enter the code you are sent in the app, you cannot do so because the fields for each digit do not show. This blocks me as a resident from accessing my portal. This is quite honestly a horrible experience. Also, if it weren’t for the awesome neighborhood manager at my community, and Redwood corporate’s commitment to customer service, I’d probably not be a Redwood resident because there were parts of the lease signing and general application process that I needed to get assistance from my now neighborhood manager to complete. Please do better! Again, as a totally blind redwood resident and long-time iPhone user experienced in digital accessibility and compliance, I’m more than willing to assist in testing the app and website before updates go live. I do recognize that often the ball gets dropped in the development process; and that things may easily get missed when sighted people test using technology and systems that they are unfamiliar with. Please understand that accessibility with voiceover is not an option or a feature request; but something to be baked in and implemented as part of the development process for the app. Let’s work together to ensure that all redwood residents regardless of ability may enjoy full access to their Redwood resident portal regardless of how they’re accessing it. ### 1/5 — App *2025-12-01, version 25.8.0* It’s terrible. I have a hard time at times logging in. ### 1/5 — My phone number is incorrect and I cannot fix it *2025-11-12, version 25.8.0* My phone number is incorrect in the app and I cannot fix it. The monthly payments through the app have yet to go smoothly or seamlessly. It’s almost as if the app purposely fails in order to force us to use automatic payments and/or assign late fees ### 1/5 — Hard to access *2025-10-14, version 25.8.0* Makes you get a code each time to log in ### 1/5 — Not useful *2025-03-02, version 24.6.1* App is not user friendly. Does not show payment history. Does not show payment processed or payment history. ### 1/5 — Bad company *2025-02-25, version 24.6.1* They’ll try and scam you out of extra money for fake damages after you stop renting ### 1/5 — Racket Crew *2025-01-07, version 24.6.1* What a huge racket you have here. NOT USER FRIENDLY ### 1/5 — Having difficulty paying on line. *2024-09-06, version 24.6.1* I’m not to happy having problems paying rent on line. ### 1/5 — Redwood Delta *2023-07-09* I would never recommend this place! Huge mistake I made. Especially for the cost. Many issues with things not working, availability of leasing agents to contact for info rarely ever answer a call let alone take a day to get back to you. Maintenance, god only knows if they truly exist to do what they are supposed to be doing. Yet when I did see them they where trailering a brand new fridge behind a golf cart meaning holding it while dragging it thru the road like old school days to another unit, it’s no wonder my main fridge door is messed up. Let alone No AC for over a month. Ridiculous! ## Most praised reviews (10 highest-rated) ### 5/5 — Maintenance app *2026-08-18, version 26.4.0* I like it much better ### 5/5 — Easy peasy *2026-07-20, version 26.4.0* Great having this efficient way to connect ### 5/5 — Redwood App *2026-07-08, version 26.4.0* Love the app for requesting help and paying rent ### 5/5 — No issues *2026-07-03, version 26.4.0* Works seamlessly every time I use it. ### 5/5 — Easy app *2026-06-05, version 26.4.0* Never like to add another app to my phone but the ease is this one is wonderful. ### 5/5 — Exceptional *2026-04-16, version 25.12.2* It was very easy to navigate through this app. I absolutely love it. I can’t wait to move in. Thank you. ### 5/5 — Convenient app *2026-04-10, version 25.12.2* It’s an efficient and effective weight to communicate service needs. ### 5/5 — Easy To Use *2026-04-03, version 25.12.2* Quick, simple and to the point. ### 5/5 — 3090-101 *2026-03-19, version 25.12.2* App is easy to use, would be helpful to see the repair note for work completed once the work order is closed. ### 5/5 — App *2026-02-23, version 25.12.2* Works well for maintenance requests. Maintenance team very responsive. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*