# RedwoodCU — user reviews > 53 indexed App Store user reviews of RedwoodCU by Redwood Credit Union, rated 3.33/5 from 181 ratings. - Source: https://appshunter.io/ios/app/redwoodcu/id551776156/reviews - App overview in markdown: https://appshunter.io/ios/app/redwoodcu/id551776156.md - Rating breakdown: 5★ 66 · 4★ 29 · 3★ 23 · 2★ 24 · 1★ 39 ## Newest reviews (16 of 53) ### 2/5 — Needs work *2023-10-30* The app works fine except outside business hours. Not sure why but may be database maintenance or something. Basically it is not working when it would be most useful. Also you cannot schedule payments for credit card. I end up having to use bill pay to transfer funds to pay Redwoods own credit card because you cant schedule a date to pay. Its funky, finicky, non intuitive, works differently than every other banking app Ive ever used. I have the impression that a lot of things were done a certain way to “solve problems “ instead of making it user friendly and solving the issues in the backend. ### 2/5 — Unusable due to several minutes loading *2023-09-12* Why in the world did they change the app? The other one worked fine. So far. I keep giving up on the download when it hits three or four minutes. It honestly should not take that long for it to download. I have downloaded after deleting the app multiple times and there is no improvement. Are we the beta test on this because it failed. ### 3/5 — Love the Business but not the app so much *2023-05-31* My experience with the app has been mixed over the years. I adjusted my expectations and things have been ok lately, until the Touch ID was disabled unexpectedly and I was essentially locked out of the app while I was traveling and couldn’t use until I returned home. It looks like there’s a new app available now but after I downloaded it it and attempted to use, I got a message that it’s not available to all customers yet. I love RCU for the most part but stuff like this app business is frustrating. **Developer response:** Hello, Sorry to hear you were affected by the TouchID issue we had. That incident should have been isolated to the morning of Wednesday 5/17 and was resolved by 2pm. Members were still able to login using their username and password, but the ease and convenience of biometric login was affected, apologies. We do have chat available in mobile and online banking that can be used instead of a phone call if you ever run into issues in the future. We are finalizing development on our new digital banking platform. We have started offering Members invitations to convert to the new system, but we are selecting Members based on services they use that we have completed development on. We are attempting to invite all our Members to move to the new system over the next 3-4 months. We are blocking Members from registering for the new platform/app that utilize services that aren't available in the new system yet. Please feel free to email us at remotedelivery@redwoodcu.org or chat with us if you have any other questions we can help with. We appreciate your business. Thank you! Redwood Credit Union ### 4/5 — Garbage (fixed) *2023-01-14, version 3.6.0* This app used to be fine and now they disabled Touch ID and changed it so Face ID. So if you have an iPhone with a center button you have to enter your password every time. Useless! Edit: this issue has been fixed. In order to activate Touch ID you must activate Face ID (even if you don’t have it). Shouldn’t be that way, but it works. **Developer response:** Hello, Thank you for the update. You are correct, this should not be working this way. It should list Touch ID for Touch ID enabled devices and Face ID only for Face ID enabled devices. Our development team is working on resolving this bug. Thank you, Redwood Credit Union ### 2/5 — The app may need to be updated *2022-12-20, version 3.6.0* Since the latest iOS updates, this app seems to not be as responsive as it used to be. It refuses to go past the RCU open screen and log in with the face recognition or password page. This seems to be happening more often than not. Unfortunately, I’ve become reliant on mobile banking. **Developer response:** Hello, Thank you for reporting this issue. We didn't make a change but we do see that several Members have reported issues with Touch ID & Face ID and our app. A few of those Members have posted that the issue is now resolved for them. If you are still seeing issues, would you please contact us? We'd like to make sure this is resolved for you and any other Members. You can email us at remotedelivery@redwoodcu.org or call us at 800-479-7928 and select option 5 for technical support. Thank you! Redwood Credit Union ### 4/5 — App often does not load *2022-01-20, version 3.6.0* I love Redwood Credit Union and have used the mobile app for years with no problem, but since the last update it often won’t load when attempting to open. I hope they fix this soon. **Developer response:** Hello, We apologize for the issues you've been experiencing. We're very interested in getting this fixed. Would you be willing to provide more information so we can resolve it? When you say the app won't load when attempting to open, are you getting to the login page? Is the issue after you login? You can email us directly at remotedelivery@redwoodcu.org. Thank you for your business! Redwood Credit Union ### 3/5 — Face ID doesn’t work with iPhone latest update *2021-11-24, version 3.4.1* Hello…just updated my iPhone with the latest update. Face ID doesn’t work nor does option to do mobile deposits. Looks like those features just vanished. Prior to update….worked wonderfully! ### 2/5 — Tiny font *2021-08-31, version 3.4.1* I don’t understand why the font is so tiny and light. This is banking…I want bright bold numbers. ### 4/5 — Landscape View not working *2021-08-11, version 3.4.0* Currently on a 12.9” iPad Pro and the landscape mode suddenly stopped working… ### 2/5 — Love RCU- app not so much *2021-07-15, version 3.2.2* For the past month or so the app takes a long time to load even to the login page - upwards of 30seconds to 1min. It’s much faster to login via safari. ### 3/5 — Does not work. Update: WORKS! *2021-07-10, version 3.2.2* Does not work anymore!! Update: Whatever they did fixed the issue. ### 2/5 — Can’t paste password *2021-03-17, version 3.2.2* Just updated to iOS 14.1 and this problem was introduced. I use a password manager and when I short or long press on the password bar the screen jumps around, the keyboard gets in the way, and/or the cursor in the bar quits. Please fix this :) 1/24 Edit: Any updates on this? It’s been about 3 months since I posted this and 2 months since it was supposed to be fixed. 3/16 Edit: Thanks for providing the tip about double tapping to paste my password, that allowed me to get around this bug for a while. Today I noticed that the app crashes 100% of the time when I double tap and paste my password. I think you need better QA :P **Developer response:** Hello, 8/5 UPDATE: Way too long in the coming, but our updated app is in the app store. You shouldn't need to do any more work arounds. Please let us know if you continue to see any problems. Thank you, Redwood Credit Union ### 3/5 — Shortcuts *2020-11-28, version 3.2.2* Developers, please add 3D Touch shortcuts when pressing the app icon on the iPhone’s home screen to do things quicker such as: find a branch, pay bill/loan, and/or show quick balance like SF Fire CU’s app icon WITHOUT having to even open the app! ### 4/5 — PLEASE FIX the Quick Balance. *2020-11-13, version 3.2.2* It would be a great feature but it never loads - just says loading transactions and spins. Your last update was 11 months ago, It’s time. ### 3/5 — Ok *2020-10-12, version 3.2.2* App is okay does what I need it to do BUT the app itself is VERY VERY SLOW. Every time it asks me to place my finger Id it takes such a long time to unlock the app and load to the main screen. ### 1/5 — Can’t log in *2020-08-23, version 3.2.2* I tried logging in through the app, the very first step, and it gave me an option to choose to receive a message via text or call but it won’t do anything when I press on either button. ## Most critical reviews (10 lowest-rated) ### 1/5 — Possibly the worst banking app I have had the displeasure of using *2022-10-01, version 3.6.0* It makes me reset my password each time I try to log in, that would be fine if I forgot my password, but if I log out then log in right after it doesn’t register the password I just set for my account. And now I can’t even reset my password to log in since it crashes on the reset screen. I haven’t been able to log in for over a month now due to this issue. **Developer response:** Hello, We're sorry to hear about this experience. Will you please contact us with your name so we can look up your account and get this resolved? You can email us: remotedelivery@redwoodcu.org or call 800-479-7928 and select option 5 for technical support. We never require your password to be reset. We do lock the account if the incorrect password is entered 3 times. You are able to self-unlock your account, but you would still need the correct saved password to access the account. We've gone through the reset password functionality and it appears to be working without issue, so we'd appreciate hearing more about where this process is failing for you as well. Thank you for reporting this. All our best, Redwood Credit Union ### 1/5 — Why doesn’t Redwood Credit Union update this app! *2022-09-17, version 3.6.0* This app is absolutely horrible! It never wants to load when you open up the app, and it also never keeps your personal preferences… do yourself a favor and just go online to the website. ### 1/5 — Not working well at all *2022-09-01, version 3.6.0* I’ve had the app for a whole and it worked great. Klately it won’t load at all. I’ve tried to update—nothing. ### 1/5 — Not working on my iPhone 6s+ *2022-03-25, version 3.6.0* When I click on the app it doesn’t open. Is the update too new for my phone? ### 1/5 — App freezes *2021-12-03, version 3.4.1* After a recent iOS update this app keeps freezing on a page and I have to throw it away and download the app till to use it again. Please fix this. ### 1/5 — Ridiculous *2021-02-26, version 3.2.2* This is the most ridiculous “bank” and the most ridiculous app naturally follows. STAY AWAY FROM THESE PEOPLE. ### 1/5 — Doesn’t work on iPod touch gen 7 *2020-12-07, version 3.2.2* Worked great on iPod Touch gen 6 and 12.9” iPad Pro gen 1. Since I replaced my iPod touch with the gen 7, I get error messages when trying to access my account or locate ATM without logging on. I called in the problem a month ago. No response from IT and no fix. Maybe this review will get things moving so I can mobile bank again? ### 1/5 — This Redwood Credit Union App Does Not Work *2020-10-19, version 3.2.2* IT: Needs To Be Re-Worked Or Fixed. THE: Only Way To Access My Account Is By Accessing My Desktop Version On This App Within Some Of My iTUNES Devices. URL: Errors Is Not A Valid Statement So Please Be Sure To Have This Looked Into And Have This Issue Corrected. BEFORE: This Is Ever Implemented Be Sure To Go To Member Sign Up And Not A Member. THEN: Punch In Desktop Setting. AND: Then Enter Your Sign In Information To Your Account. YOU: Can Just Expand Your Features By Just Enlarging The Icons With Your Fingertips. MAKE: Your Accessability Is Set So You Can Your Account Information. YOU: Need To Go To Your Web Browser To Access Your Account As Well As Your App. DELETE: Your App It Keeps On Saying URL Error Lock. **Developer response:** Hi Cris, We weren't able to find your account in our system. Can you contact us so we can help get the issue resolved for you? Call 800-479-7928 and ask for Virtual Support or email remotedelivery@redwoodcu.org. Thank you, Redwood Credit Union ### 1/5 — Bad *2020-10-18, version 3.2.2* It was working good until I had a few problems where it did not want to load ### 1/5 — Too long to even start up the app *2020-09-30, version 3.2.2* I have deleted it multiple times, tried my data or restarted my WiFi. The app will not start up. I have to go through safari to check my bank info. So ridiculous. Now it’s saying that “service isn’t available” on an all blank page. Like this is so time consuming and all I want it to check MY MONEY. I recommend that you go open a bank account else where because they clearly don’t know who to run a app. So ridiculous and time consuming. Still hasn’t been working. **Developer response:** Hello, We're sorry to hear about your experience. We did have server issues yesterday that made the app unavailable for an hour. This is not a typical occurrence and online banking was still available during this time. We apologize for the inconvenience. All our best, Redwood Credit Union ## Most praised reviews (10 highest-rated) ### 5/5 — Best banking app *2022-12-20, version 3.6.0* Edit: touch ID not functioning glitch resolved itself after 3 days. Overall I’ve been incredibly happy with this app over the years. The best banking app. Developer team is responsive to issues. Thank you. **Developer response:** Hello, Thank you for the update and the 5-start rating, happy to hear the issue was resolved. Please let us know if anything else comes up. We appreciate your business. All our best, Redwood Credit Union ### 5/5 — Great app! *2022-05-04, version 3.6.0* With the recent updates almost everything I had problems with in the past has been fixed. Thanks for your continued efforts to make this more user friendly! **Developer response:** That's great to hear, thank you for the feedback and the excellent rating! We will also be starting some Member UX testing soon to further make sure we are making the right UX improvements. Please let us know if you would be interested in participating. You can email us at: remotedelivery@redwoodcu.org All our best, Redwood Credit Union ### 5/5 — Reliable and easy to use *2021-11-03, version 3.4.1* It’s secure and fast, and I particularly like the mobile check deposit - it guides you on how to position the camera and takes the picture for you. So quick and easy! **Developer response:** Hello, Thank you for the great rating and review! Quick and easy is exactly what we're shooting for. Please let us know if there is anything we can do to better serve you. All out best, Redwood Credit Union ### 5/5 — I love it *2021-10-13, version 3.4.1* I’m new to RCU. About 1 month. The user face is a bit dated, but it HAS EVERYTHING you need. And it’s easy to find things. Most importantly for me, every-time you make a transaction, they what your NEW balance is and posts it on the bottom right of that individual transaction. My previous bank doesn’t do this and I always had to do the math myself. I really hope this specific feature doesn’t go away now that they are releasing an update. Either way, love you guys! **Developer response:** Hello, Thank you for the great rating and review! We do have a new website coming in a couple weeks but we will not be changing our mobile or online banking platform this year. We are looking at moving to a new platform but it will most likely not be sooner than the end of next year. We've worked hard to develop all the features currently in the mobile app, so we will be looking to have those available in any new platform we move to as well. All our best, Redwood Credit Union ### 5/5 — In love with this bank!! *2019-09-04, version 3.2.0* Love love love this bank so convenient so helpful. If u looking for ur credit score high go definitely with this bank. ### 5/5 — Walking Mirror *2019-04-04, version 3.1.0* Everything about this institution is first class. The leader, the people, the products, the service and the technology. This app is simply awesome. Fast, efficient, easy to use. I “love” RCU ### 5/5 — Super laggy *2017-09-29, version 3.0.1* I’m a new member and the app is super laggy every thing takes time to load, when on the other hand all the competitors are fast and crisp at the press of a button. Dong get me wrong but if the app was more crisp fast like the competitors would be a lot better **Developer response:** Thanks for joining the Credit Union! We are always working on improving the speed of our app, and we know we have work to do in this area. We are a much smaller shop then the big banks, so while we strive to be very competitive, this will continue to be a challenge. Hopefully you will find our focus on Member service easier to accept some of these small trade-offs. The initial load of the app after signing in should be the only significant lag you see (~7-10sec). After you are logged in, the page load times should be ~1 second. Are you seeing lag in other locations in the app? We do have a Quick Balance feature, you can activate to check your balances without logging in. You can turn it on from the Device Settings page under the Profile & Settings menu selection. Thank you, Redwood Credit Union ### 5/5 — Impressive. *2017-09-19, version 3.0.1* Wow! Leave it to a local credit union to have stellar customer service. On the off chance you need help with your mobile banking needs, these guys respond quickly with easy to follow advice and info. They really want your banking experience to be easy. The ability to deposit checks from anywhere is really convenient. **Developer response:** Thank you for the information. I'll address these three issues out of order. We are in the process of adding account alerts to the mobile app, so those will be coming soon. Most likely our November deployment which is current scheduled for 11/16. For the "back" button request, is there any particular location in the app that you are running into where you would find this useful? We do have a back button in some locations but purposely not in others. For example, if you execute a payment or transfer, we don't want a back button on the complete page because it would initiate another transaction. We thought navigation through the side menu would mitigate much of the need for a back button, but if there is any particular location where you would find one useful, we'd be receptive to the idea. For getting bumped out of the application, this should only happen if you timeout (~15min of nonactivity), or if you lose connectivity (wifi or cellular). When you timeout, there is a countdown timer that appears at the top of the app to let you know. If you lose connectivity, we lose your session so the app will redirect you to the sign in page. If you could email us: remotedelivery@redwoodcu.org, we could look at our server logs for your account and find out more definitively what's going on. If you feel more comfortable calling, please dial 800-479-7928 and ask for Virtual Support. Thank you, Redwood Credit Union ### 5/5 — Easy to use, great app *2017-07-23, version 3.0.1* Love it for paying bills, mobile deposits, and budgeting by category! ### 5/5 — Great App! *2017-06-09, version 3.0.1* It is so convenient to be able to deposit checks without going to the bank. The app works well and I appreciate that you have added the option of permanently turning off Manual Capture because that "feature" does not work well for me. **Developer response:** We added a checkbox for Members to turn off Auto capture from the Deposit Checks page, so you can decide whether you would like to use Auto or Manual capture when making your deposits. Whatever selection you make will be kept for the next time you login. We've had Members report that they really like and dislike both options, so we've decided to let each Member choose which they would like to use. Thanks, Redwood Credit Union --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*