# Reed & Mackay — user reviews > 21 indexed App Store user reviews of Reed & Mackay by Reed and Mackay Travel Ltd. - Source: https://appshunter.io/ios/app/reed-and-mackay/id815054984/reviews - App overview in markdown: https://appshunter.io/ios/app/reed-and-mackay/id815054984.md ## Newest reviews (3 of 21) ### 1/5 — Does not sync *2019-10-13, version 3.0.21* The app does not sync with the website, not only that it shows previous bookings made as in the future, can not rely on the app, which makes it pointless when travelling ### 1/5 — Poor app *2018-06-13* Can't find how to make a hotel reservation with this app ### 1/5 — Crash Victim *2018-02-01, version 2.9* It no longer works. You go in and click your trip and it crashes every single time. Please fix this. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2025-12-02, version 4.0.7* We have to use this app as my employer obliges us to do so. It’s utterly hopeless. ### 1/5 — New version of the app: info only? *2025-09-08, version 4.0.1* Has the function to book through the app now been removed? ### 1/5 — Just doesnt work *2025-09-08, version 4.0.1* Constantly crashes and you cant book anything - totally unreliable and not good enough for a business app ### 1/5 — Soo Slow *2025-02-18, version 3.0.64* This used to be a useful app but is now so slow it’s unbelievable. Trying to get flight details and it’s like trying to get blood out of a stone, as if watching iPlayer on a 3G signal and constantly buffering. ### 1/5 — App not very refined *2025-02-04, version 3.0.64* There is an issue with logging into accounts with this app, which I am experiencing and also multiple members of my team. (Incorrect password when password is correct and has just been changed also). The app often shows no hotels or trains available at all even when these are showing online. The booking system is very complicated and has many errors. Often you have to use alternative methods of booking ### 1/5 — Useless. Not fit for purpose. *2024-09-24, version 3.0.61* You only have 1 job to do… Enable me to book travel. Eg Basic London travel on train. App crashes and closes every single time I try to click the book button. ### 1/5 — Log in issues *2023-12-13, version 3.0.58* As per other reviews. Entering password and know it’s the right one and just can’t get logged in. ### 1/5 — Riddled with bugs *2022-06-28, version 3.0.52* - doesn’t accept password even when changed and updated - crashes frequently requiring re-installation - appears to display sold out hotels - lags ### 1/5 — Problems logging in so common *2022-05-31, version 3.0.50* I am literally staring at the password on my iphone where the app lets me go in but when i type the identical details into my ipad version which is fully updated, it says it doesn’t recognise the details. How is that possible? ### 1/5 — Doesn't work properly *2019-10-15, version 3.0.22* This app has quite a few issues - it takes ages to load which is frustrating and makes you nervous that it will not - it does not update any amendments to travel bookings even ones made days later - it does not have a proper offline version which is sort of silly when people use it for travelling and may be on planes or places where their phone for not work Any amendments to bookings require my PA to send me - for example - rail tickets by email as the new tickets just don't show or load. Even when the app is deleted and reinstalled - the same. Given this app is the channel by which this company reaches and serves its clients, it is very, very poor. ## Most praised reviews (8 highest-rated) ### 5/5 — A big improvement *2025-09-10, version 4.0.2* Love the new look and feel, much easier to navigate and book my rail journeys ### 5/5 — Brilliant App *2020-01-15, version 3.0.26* The app is great. Has everything I need as a traveller and an approver. The fact I can ‘Checkin’ to say I’m safe is real duty of care. Thank you Reed & Mackay. ### 5/5 — Amanda Adamous *2014-03-08, version 1.0.0.0* Really really useful app, all my upcoming trips are stored and can be changed easily. The hotel map functionality is AMAZING! Much better than my last travel company's efforts, top top draw. 5 stars reed mac. ### 5/5 — Great app *2014-02-28, version 1.0.0.0* Found this app really useful as it notified me that my flight had cancelled. Very well designed too; clean, clear & slick. ### 5/5 — Essential Travel Kit *2014-02-26, version 1.0.0.0* Clean, Simple, targets trip disruption specifically to me (ground and transportation..). Essential bit of anyone's travel kit.. Great work Reed & Mackay ### 4/5 — Like the look and feel of the new app *2025-10-03, version 4.0.4* Downloaded the new app. Like the look and feel of it. Few niggles but quickly sorted when I spoke to my R&M agent. ### 3/5 — No flight options or flight prices *2019-09-18, version 3.0.20* The screenshots do not match my app. My app does not let me make new booking nor even see the available flight options/prices. Please enable the flight options (and price checking if possible) to avoid me needing your website. ### 2/5 — Next Trip Widget broken (iOS 11) *2017-09-21, version 2.7* Great app, would give a better review but the Next Trip widget is broken after upgrade to iOS 11. It just shows the text “Unable is load”. App Support link on App Store page takes you to a page on reedmac site that displays a 404 Page Not Found... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*