# Reel Cinemas: Movie Tickets — user reviews > 167 indexed App Store user reviews of Reel Cinemas by Emaar Technologies, rated 4.80/5 from 456 ratings. - Source: https://appshunter.io/ios/app/reel-cinemas-movie-tickets/id432316358/reviews - App overview in markdown: https://appshunter.io/ios/app/reel-cinemas-movie-tickets/id432316358.md - Rating breakdown: 5★ 403 · 4★ 31 · 3★ 6 · 2★ 3 · 1★ 13 ## What do users think of Reel Cinemas? Overall sentiment: negative **Pros** - 🚀 Convenient app - 🚀 Easy to use - 🚀 Simple and practical - 🚀 Quick and easy booking - 🚀 Works flawlessly **Cons** - 🐛 Payment issues - 🐛 Crashes and bugs - 🐛 Unreliable app - 🐛 Frequent updates required - 🐛 Difficult to navigate - 🐛 Passbook integration not working - 🐛 Incorrect movie availability **Commonly reported bugs** - Payment process crashes - Seats get blocked during booking - App constantly asks for updates - Notifications don't reset - Incompatible with Apple Watch **Most requested features** - Add U by Emaar points integration - Improve payment process - Ability to search by date and time - Provide movie ratings - Enhance user interface and experience ## Newest reviews (17 of 167) ### 3/5 — Need improvement *2026-05-03* Less responsiveness, Was unable to input number ### 2/5 — App payment is slow *2026-04-11* Slow during payment, sometimes payment error ### 1/5 — fake app *2024-07-31, version 102.4.9* this is not an app for Reel Cinemas in the UK and likely isn't genuine at all ### 1/5 — No NBD Discount *2024-04-20* Once entered card details for buy 1 get 1 free, the card freezes and not able to avail the discount. ### 1/5 — Doesn’t work! *2024-02-04, version 102.4.6* Downloaded it and just get as far as the purple welcome screen. Asks to accept notifications, say yes then it times out. ### 2/5 — App crashes *2024-02-03, version 102.4.6* Any time I try and use a citi bank card on your app it crashes. Not ideal. Thank you ### 1/5 — Total Rubbish *2024-01-21, version 102.4.5* I have downloaded this app 3 times thinking I had done something wrong. It is only giving me 3 options for places I live in the UAE, no UK option at all ### 1/5 — Why can I only see UAE *2023-11-25, version 102.4.2* I’m in the U.K. and can only select one of 3 cinemas in the UAE ???????? ### 1/5 — Doesn’t work *2023-11-18, version 102.4.1* I’m in the UK. Why are there only the options for 3 Arab countries? ### 2/5 — Uk please *2023-09-24, version 102.3.9* Keeps taking me to UAE! I am in UK! ### 1/5 — Need to switch your payment gateway. OTPs not coming *2023-07-20* OTP for ENBD cards is broken for months now. On HSBC cards it works sporadically with delays. What good is a cinema app where you can’t book? Hence the 1 star ### 2/5 — Horrible Company and Service *2023-07-11* I’ve been using my U by Emaar card with benefits and points for a couple years now and the majority of the time I have some sort of issue with the app or the machines at the cinema where I can’t use my points or can’t use my offers! With the app I end up sacrificing using my points to pay just so I can use the 2 for 1 offer. Very frustrating how the company makes it hard to use the benefits they offer! ### 1/5 — No apple wallet support *2023-05-09* Still no apple wallet support for tickets. ### 3/5 — Needs improvement *2023-01-22, version 102.2.8* Needs better options for booking food eg mixed popcorn flavours ### 1/5 — Error *2021-07-10, version 102.1.0* The application deducted money from my account and when i called call center they told me its system error guys be careful it took them more than 2 week to return the money back to my account ### 1/5 — Can’t pay since update *2021-06-04, version 102.1.0* Apple Pay option to purchase not working following update ### 2/5 — Constantly ask for an update *2020-07-21, version 101.2.0* The app constantly asks for non existing updates or to log online and update the password, making the app impossible to use most of the time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not friendly *2026-06-11* Unintuitive, useless app. ### 1/5 — Worst App *2026-05-15* Worst movie ticket App ever. Completely bug. I booked one movie, payment done. Then the page is going to blank. Also once ticket booked successfully, then The Manage booking section is empty. This App is full of bugs ### 1/5 — Log in issues *2026-05-02* Hard to log if forgot password , password rest emails are not received on time , need to request repeatedly ### 1/5 — One star *2026-03-12* No movies appear 🤣🤣🤣 ### 1/5 — I’M NOT SAUDI ARABIAN *2026-02-21, version 102.6.7* WHY IS IT ONLY FOR THE MIDDLE EAST AND WHY IS THERE NO OPTION FOR THE UK. I JUST WANNA WATCH WATCH MOVIES BRO. ### 1/5 — Not a great experience when booking ticket with EI card because of payment request going to app *2025-12-21* It took me two attempts to book the ticket sometimes integrated with Emirates Islamic app does not make things easy it complicates things. The previous method of OTP was good ### 1/5 — Payment crashes *2025-11-20, version 102.6.2* Payment process is not smooth and crashes ### 1/5 — عروضكم بدون إضافة القيمة المضافة *2025-11-15, version 102.6.2* جربت عرض ولما دفعت زاد السعر لانهم ما اضافوا القيمة المضافة ### 1/5 — The price is mismatch between the site and the app *2025-09-21* Why I’m charged extra ### 1/5 — Film *2025-06-16, version 102.5.7* Can i ask how can you can’t get the uk on this ## Most praised reviews (10 highest-rated) ### 5/5 — Loved this app *2024-02-19* Loved this app because of the Simplest booking journey and minimal clicks. Great work guys and appreciate ReelCinemas team who behind this app. 🎦🎞️ ### 5/5 — Full of bugs *2023-01-14* Full of bugs ### 5/5 — Convenient Bookings *2021-10-04* Movie bookings are so hassle free now with Reel Cinemas app. ### 5/5 — Not working *2018-04-18* Its not working after your last update ### 5/5 — Reel cinema *2017-08-05, version 23* Great app! Works flawlessly ### 5/5 — love it❤️🎥 *2017-06-22, version 21* it's simple and easy to use and go through all new movies. ### 5/5 — 👍🏼nice app *2017-06-16, version 21* convenient app ### 5/5 — Light and useful *2017-02-09* Very easy to use It took less than a minute to book ### 5/5 — Advance great cinemas experience *2016-12-17* Makes our cinemas experience great with advance booking thru this app. All details are provided accurately to the movie lovers. Thank you Reel cinemas. ### 5/5 — Efficient *2016-10-03* I am pleasantly surprised with the speed and efficiency of the booking process provided by this app. I recommend it to anyone seeking hassle free booking. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*