# Reel.AI — user reviews > 462 indexed App Store user reviews of Reel.AI by CREATIVE FITTING HK LIMITED, rated 4.50/5 from 9,090 ratings. - Source: https://appshunter.io/ios/app/reelai/id6475064170/reviews - App overview in markdown: https://appshunter.io/ios/app/reelai/id6475064170.md - Rating breakdown: 5★ 7,309 · 4★ 767 · 3★ 277 · 2★ 109 · 1★ 628 ## What do users think of Reel.AI? Overall sentiment: negative **Pros** - ⭐ Great stories - 👍 Enjoyable content - 🎨 Interesting anime/drama series **Cons** - 💰 Expensive pricing - 🔒 Subscription issues - ⏱️ Limited episode access - 🤖 Poor quality AI-generated content **Commonly reported bugs** - Losing purchase history after updates - Incomplete episodes/stories - Disappearing chat features **Most requested features** - Improve reward system for free content - Provide full episode access for paid subscribers - Add more real-actor dramas ## Newest reviews (19 of 462) ### 1/5 — Scam *2026-08-25, version 1.5.3* The app is a pure scam. It will trick you to pay to subscribe. But you only get to see one or two more episodes. They will keep the rest contents locked until your subscription term expires and renew another term. ### 2/5 — System Issues *2026-08-25, version 1.5.3* Several stories have an issue with by a certain episode it changes to another story. Some stories are duplicates and the same issue happens the other episodes are apart of another story. ### 1/5 — SCAM !!!! *2026-08-25* Unfinish drama, another drama began in the middle of one, very expensive $$$ for almost nothing . Do not recommend ### 1/5 — Not sure if it’s good or not *2026-08-24, version 1.5.3* What I know is I like some of the shows but there’s a major issue in their system where 95% of them get to episode 11 and become a different show entirely, which makes the experience poor I’m hoping that they’ll fix it soon but until then it’s not worth paying for. ### 1/5 — No content *2026-08-24, version 1.5.3* I downloaded the app to fine “Claimed by the wrong twin” but as soon as I opened the app there was no content it was basically a blank page ### 2/5 — VIP isn’t unlimited watch *2026-08-24, version 1.5.3* I have VIP access; however, it only lets you watch episodes 1–10, then makes you wait a month before you can watch the remaining episodes. So no, you can’t actually watch unlimited episodes with VIP. ### 1/5 — Can’t unsubscribe *2026-08-23, version 1.5.3* Website doesnt work, cant cancel sub now im going to have to go through bank til they get the hint. ### 1/5 — Refund me Immediately *2026-08-23, version 1.5.3* I paid for 1 week and canceled subscription, well before 24 hrs of you charging me today. Subscription is not showing on App Store to cancel as it’s already been canceled and no way to cancel through app, yet you charged me today. Refund me immediately or I will issue a chargeback for fraud! Completely unacceptable! ### 1/5 — No customer service and horrible product. *2026-08-23, version 1.5.3* I have reached out numerous times to cancel my subscription - no response. The chapters do not load property. At chapter 11 of 4 different stories it changes's to another story line completely. Reported it too with no response. Don't waste your time or money ### 2/5 — Withholds episodes for a month *2026-08-23, version 1.5.3* Every show you watch even though it says complete and you are a subscribed VIP member, will lock the episodes halfway through the show and won’t release them for a month. So you can’t ever finish a whole show when you start it. ### 1/5 — Not Worth It *2026-08-23, version 1.5.3* I would love my money back. I will watch a story and the characters and storyline change midway through with zero explanation. A bug? And why are the stories not complete?!! I wasted almost $16. And I only get a week. Oh my God ### 1/5 — Complete scam! *2026-08-23, version 1.5.3* Bought coins to watch more episodes and you can’t watch anymore unless you subscribe. What a waste of 20$ Literally every story is vip only. 👎👎👎 don’t download unless you enjoy throwing your money away! ### 1/5 — Don’t waste your money. *2026-08-23, version 1.5.3* You can’t see the entire show it shows you between 8-10 episodes then tells you to come back in a month. If I spend money for a subscription I should be able to see the entire reel ### 1/5 — Not good at all *2026-08-22, version 1.5.3* Very hard to unsubscribe it. Gives you a headache. ### 1/5 — Scam *2026-08-22, version 1.5.3* Wont let you cancel the subscription. It say to go the ur subscription setting but I did and it not popping up. I tried reaching out but still nothing. There no option to cancel with in the app itself but though ur apple account which didn’t show up. ### 1/5 — Don’t bother paying *2026-08-21, version 1.5.3* Don’t bother buying a VIP subscription, you still won’t be able to watch the whole series. You will watch 7 or 8 episodes and will hit a « to be continued » nonsense. ### 1/5 — great stories but don’t purchase *2026-08-21, version 1.5.3* this is actually one of the apps that had some great stories, but like many of the other apps like this, they have purchasing issues I paid 14.99 for one week and they continued to keep charging me except a different amount which was the 19.99 weekly subscription which is not what I agreed to. I tried to login online and they don’t let you use your Gmail account. Even though that’s what my account is under so no way to login online and cancel the subscription. It doesn’t even show up under the App Store subscription so I can’t cancel there either and lastly, you can’t even cancel through the app. Definitely contacted my bank and will be getting my money back. Oh, and I also tried to contact them with no response. All of this information and screenshots was also uploaded to my dispute. ### 2/5 — Don’t waste your money *2026-08-20, version 1.5.3* I actually forgot this is the biggest waste of money site ever. With the half finished stories. Making people pay forever just to finish the story they started. You get the first 10-12 episodes then you have to come back weeks later once the rest of the episodes are available. ### 1/5 — Scam *2026-08-20, version 1.5.3* As others have mentioned, you do not get unlimited access with a subscription, only the first ten episodes even when the series is complete. Unbelievable scam. ## Most critical reviews (10 lowest-rated) ### 1/5 — Canceling subscription *2026-08-27, version 1.5.3* I’ve been trying to cancel my subscription for a while month but every time I’m denied. If someone can help me do it. I would appreciate a response ### 1/5 — What’s the point… *2026-08-27, version 1.5.3* You can watch ads to get coins, but there is no point in doing that because it doesn’t unlock any episodes. The pricing is insanely high for the membership to access VIP shows and guess what, they are all VIP shows, so you HAVE to buy a membership to watch. Massive scam. ### 1/5 — Too expensive *2026-08-26, version 1.5.3* Too expensive and not even at least ads to give options for those who can’t pay the subscriptions ### 1/5 — Canceled my subscription and they are still charging me *2026-08-26, version 1.5.3* Bad app ### 1/5 — Subscription *2026-08-26, version 1.5.3* I have tried for a week to get response to cancel my subscription with no answer. Do not waste your money on this app, same storyline but with different titles. ### 1/5 — Trash *2026-08-26, version 1.5.3* I downloaded this app and paid for a week trial watched one series and tried to watch others then it just stopped working it’s been a few weeks now it hasn’t worked the app it self keeps saying it’s having maintenance issues smh. I removed it then redownloaded it and still same error message. I need my money back, waste of time downloading ### 1/5 — How to cancel!! See below! *2026-08-26, version 1.5.3* How to cancel your subscription: Click Profile Click About Us Click Subscription Terms Scroll down until you see this: If you are unable to access the Apple or Google support page, you can view and manage your renewals directly “by clicking here.” The link attached to “by clicking here” will let you cancel. You pay for a subscription that only gives you access to a few episodes. You have to wait a month before you can get access to a few more. There are better apps out there that actually let you watch ALL the episodes of a story. Not worth the monthly subscription fee for limited episodes. Do better. ### 1/5 — How to cancel your subscription *2026-08-26, version 1.5.3* Read subscription term to cancel and none of the video are completed. The point of them to make money is they want you to stay subscribed in the long run so they only put out less than 5 episode each time and that's like every two week....which is dumb. I'm canceling and not worth paying a week subscription just for the first 10 episodes only ### 1/5 — You built something on TikTok but when you download it’s opposite *2026-08-26, version 1.5.3* I was watching stories based on ads and now i have to pay. It’s a bundle of BS i thought I finally found something I liked but i was wrong and I no longer want this app period. By the i didn’t expect free but i did expect some type of access without putting 22 dollars a week it’s not Netflix and Netflix only charges a 12 dollar a month ### 1/5 — Waste of money *2026-08-26, version 1.5.3* I purchased this subscription to watch stories that were shown on fb but you can’t finish the stories bc in the middle of two different shows I try to watch today another story popped up on both them. A pity I can’t be refunded, don’t download or purchase and subscription. ## Most praised reviews (10 highest-rated) ### 5/5 — Stories switched *2026-08-21, version 1.5.3* Even when I subscribed whenever I watch a story from the last episode the story switches to a whole different story. This has happened to multiple stories. Why is this happening? ### 5/5 — Decent horror *2026-08-18, version 1.5.3* Actually not bad for AI ### 5/5 — Hooked *2026-08-18, version 1.5.3* Hope I don’t have to pay for each episode because I’m hooked. ### 5/5 — pretty cool *2026-08-18, version 1.5.3* solid ### 5/5 — Review *2026-07-29, version 1.5.3* Love the shows ### 5/5 — Dragons *2026-07-28, version 1.5.3* Cute story ### 5/5 — Excellent story *2026-07-28, version 1.5.3* She refuses to die! Awesome! ### 5/5 — Series issue *2026-07-16* Start watching a series then half way through a different series starts please fix it as it’s annoying ### 5/5 — Very nice *2026-07-13, version 1.5.3* This story Omg is so good ### 5/5 — My *2026-07-11, version 1.5.3* The best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*