# Reels Templates & Maker — user reviews > 124 indexed App Store user reviews of Reels Templates & Maker by Prosecco & Pixels Pte. Ltd., rated 4.80/5 from 7,786 ratings. - Source: https://appshunter.io/ios/app/reels-templates-and-maker/id1631432738/reviews - App overview in markdown: https://appshunter.io/ios/app/reels-templates-and-maker/id1631432738.md - Rating breakdown: 5★ 7,125 · 4★ 315 · 3★ 119 · 2★ 67 · 1★ 160 ## What do users think of Reels Templates & Maker? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 💡 Useful templates and features - 👍 Clean and intuitive design **Cons** - 🐛 Frequent crashes and freezes - 🔧 Limited customization options - 🤕 Buggy and unreliable performance **Commonly reported bugs** - App crashes when adding more than a few videos - Unable to change order of clips in custom templates - Subscription issues and inability to cancel trials **Most requested features** - More customization options for templates - Ability to save and resume work - Improved stability and fewer crashes ## Newest reviews (10 of 124) ### 2/5 — Has Potential *2026-05-21* I tried this app like a month ago gave up on it. Thought I would give it a second try and I’m still having the same issues. When I upload videos, it won’t let me move clips and when I change this clip, it changes the ones next to it or it changes the first one. I have a really hard time adjusting things and I don’t feel like it’s very user-friendly. ### 3/5 — Good for beginners *2025-11-12* I liked this app initially because you can just plug your content into premade templates. Super easy! What I dislike is how difficult it is to edit templates and ultimately I would rather use the reels app for free. It was fun for a week but not worth buying in my opinion. **Developer response:** Thank you for honest feedback 🧡 Could you please contacts us via hello@reelstemplates.app so we can send you a free PRO version for 1 year? ### 1/5 — Оплата *2025-09-23* Невозможно оформить подписку, русскую карту не принимают, по какой причине, не понятно **Developer response:** тоже не знаю что случилось! после 23 февраля 2022 года все русские карты в App Store перестали работать почему то! ### 1/5 — Приложение отстой *2025-08-09* Хуже нет приложения ### 4/5 — Super *2025-07-31* L’appli est super y’a plein de musique et de modèle ,le seule problème c que on peut pas recadrer les photos quand on utilise un modèle **Developer response:** merci 🧡 ### 1/5 — Scam *2025-07-30* I paid for the yearly subscription and still didnt get it!! Wrote multiple emails, but no response please dont take their paid version . This might happen with you too. ### 5/5 — Приложение, которое экономит мне уйму времени *2025-06-27* Как только я нашла данное приложение, мои видео очень быстро стали публиковаться в инсте! Ведь оно экономит мне время на создание ролика, благодаря готовым шаблонам. Все что остается - просто нажать кнопку публикации :) Проблем с контентом больше нет 😀 ### 1/5 — Когда начнет работать приложение ? *2025-06-20* Купила годовую подписку и уже неделю не могу использовать тк приложение не открывается !!! Было уже 2 обновления и по-прежнему не работает ??? Шок в шоке просто ! ### 5/5 — So good *2025-06-11, version 3.1.1* Awsome ### 5/5 — Updated: Great Customer service *2025-05-30* I experienced an issue when my app stopped working, which made it difficult for me since I depend on it for my business. However, the customer service team was very communicative via email and assured me they would fix the app. They kept their promise and resolved the issue. I have been using this app with a premium subscription for over a year, and I absolutely love it. When the app was down, my ability to conduct marketing for my business was also affected. I’m glad the app is fixed now, and I look forward to using it again. No other app compares to this one. **Developer response:** Thank you very much for such a kind review, it's really appreciated! ❤️ More great updates are on the way! ## Most critical reviews (10 lowest-rated) ### 1/5 — No option to cancel the subscription or refund , Not customer friendly app alot *2026-08-05, version 3.11.2* No support person has reached out to me with regards for cancelling my subscription and proceed with the refund ### 1/5 — This app sucks *2026-07-25, version 3.11.1* I paid $60 for a year subscription and they still want me to pay for each video I attempt to edit. ### 1/5 — Do not get this app *2026-07-04, version 3.11.1* Do not get this app. I cancelled my free trial well before the date. They still charged me. The app is not good rarely new templates. I will be taking legal action for the theft ### 1/5 — Very bad *2026-06-11, version 3.11* Not answered me emails to cancel my subscription, I send several times ### 1/5 — Terrible *2026-04-08, version 3.8.1* I have purchased this pro version and but it is not allowing me to access this. I have emailed and nothing has been done. Very frustrating! ### 1/5 — Do not download this aap *2026-04-04* I have cancelled my subscription free trial version on 4th of april, but money has been deducted before 5th of april from my account. Please provide assistance on this matter ASAP ! ### 1/5 — 😡👎 *2026-03-16* One time purchase ! ### 1/5 — 👎🏻 *2026-02-09, version 3.5.3* Very glitchy and often doesn’t work ### 1/5 — Не работает добавление новой аудиодорожки *2025-11-21* Не работает добавление новой аудиодорожки. При попытке сохранения рилса и переходе в инстаграм (бесплатная версия), виснет экран. ### 1/5 — Scam *2025-10-11* this app is a fraud app , even after cancelling the free trial subscription and the auto pay the app still took a yearly subscription fee of 3,500 where in it doesn’t even reflect in the Apple Pay purchases nor any subscriptions are showing up and the money has directly gone to the merchant . the app can’t even be used since the subscription was cancelled on the 2nd day it self and I don’t intend on using this fraud app. You’ll have been mailed 10 times but no revert . This is really sad and disappointing. I have also raised a fraud case on the app via the bank , since you’ll don’t wish to reply. The reviews on the play store about your app has the same issue that has happened with several customers. Money making racket . Kindly look into this . And revert back asap , I need the refund and closure too at the earliest cause I wouldn’t want to waste that much amount in your app and have some courtesy to reply . ## Most praised reviews (10 highest-rated) ### 5/5 — THEsHUMWAYsHow *2026-07-24, version 3.11.1* Jamaica At bc at bc ### 5/5 — Games *2026-07-01, version 3.11.1* Very enjoyable ### 5/5 — Kayson *2026-05-23, version 3.10.3* $@&) ### 5/5 — Why I love this Application *2026-03-09* The Easiest an Beautiful way to Create Allways New ### 5/5 — Пропали купленные шармы *2026-02-13* Купила Шармы, было 50, хотела сделать карточки лав из, но не успела их потратить, поскольку приложение вчера висло и не давало их сделать (выдавало ошибку) захожу в приложение сегодня, а у меня 0 шармов Очень интересно, куда просто так подевались шармы, деньги на ветер **Developer response:** Привет! Приношу извинения - видимо какая то ошибка. Не переживайте, я помогу - напишите пожалуйста нам на почту, разберемся 😊 reelstemplatesapp@gmail.com ### 5/5 — Моя любовь *2026-02-01, version 3.5.3* Все круто! ### 5/5 — Best *2025-12-15* Best **Developer response:** 🧡🧡🧡 ### 5/5 — A falta de inspiración … *2025-11-27, version 3.5.1* Cada que pierdo la inspiración reels templates & maker me dan solución a mis problemas! Simplemente amo esta aplicación 😍 ### 5/5 — 🌟🌟🌟🌟🌟🌟🌟🌟🌟 *2025-10-13, version 3.3.1* I love it!!😍 ### 5/5 — Why I like it? *2025-06-30* Reels templates and make app because it gives you free templates and and you can export it to your Instagram also But the thing I have to suggest for this is bad, it should give you songs by itself Is so amazing, and I would like to tell you if you are installing this app that you should Insata but if you don’t, it does not matter, I think you should download it **Developer response:** thank you 🧡 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*