# Refex: Safe Cabs — user reviews > 43 indexed App Store user reviews of Refex by Refex Green Mobility Limited, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/refex-safe-cabs/id6499511515/reviews - App overview in markdown: https://appshunter.io/ios/app/refex-safe-cabs/id6499511515.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (10 of 43) ### 4/5 — Hop in . Let’s Go. Safe Miles, Happy Smiles *2026-08-23* The thing that stops me to rate it 5 star is the non availability of premium cars during the day time especially in West & Outer Delhi. Even prebooked as a premium , will degrade it to a Classic ride just like 5 minutes before Departure. Which means local tie ups with cab vendors but that is ruining company image. It better to tweak ur app in a way that it shows no premium cab in ur area , rather than degradation. I hope this will be fixed. **Developer response:** Thank you for sharing such detailed feedback. We understand how important it is to have the Premium category available when you’ve specifically planned your ride around it, especially in areas like West and Outer Delhi. Premium availability can vary based on real-time demand and vehicle availability, but we certainly understand your concern around last-minute changes. Your suggestion about making availability clearer on the app is valuable, and we’ll share it with our team for consideration. We appreciate your feedback and hope to make your Premium experience even better on your next ride. ### 1/5 — Unable to book ride *2025-02-12, version 1.1.5* Unable to book ride as application freezes Unable to select destination ### 5/5 — Best One so far *2025-02-04* Never thought Refex will be so friendly at pocket, well maintained vehicles with all required amenities and best part they always be on time ### 1/5 — Never Trust *2025-01-15* I booked a cab to airport till last minute no update from them when I called then they are saying that cab break down and another cab will come in 1 hr this should have been informed by team prior to me right . Please don't trust as I am not getting a cab right now from anywhere and this is frustrating. ### 1/5 — Not able to login *2025-01-08, version 1.1.4* Not getting any otp for mobile verification and so i couldn’t login the app.Useless. ### 2/5 — Simply non functional *2024-12-27, version 1.1.4* Cars never arrive, it’s a sham! ### 1/5 — Click bait. Fraudulently installed app with showing 699 *2024-12-27, version 1.1.4* The ad shows 699, but you can not book cab for 699 at there is no option in the app to add promo code. The prices show 3x the advertised price Cheap tactic to get app installed. ### 3/5 — Communication *2024-12-21* When the cab is operated in bangalore atleast make sure the driver knows one local language or english. It was very difficult for me to communicate with him to make him reach at my location he doesnt know any language other than hindi ### 1/5 — No response No call *2024-12-19, version 1.1.4* Scheduled a cab a day prior, however at the last min. The driver didn’t turn up. No response from customer care. If it continues like this, it’s difficult for the company ### 1/5 — Disappointing *2024-12-19* I’m disappointed with the coupon restrictions on your platform. When I tried applying a coupon for a delivery to Indiranagar, it was rejected with a message saying that the destination is not in the city. Indiranagar is a prime and well-established area in Bangalore, and it’s frustrating that your system doesn’t recognize it as part of the city. This limitation affects the user experience and makes the service less appealing. Please update your system to include all major localities like Indiranagar under city limits for a smoother and fairer experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — No Cab Available- Disappointed *2026-08-26* Extremely disappointing service. I booked a cab two days in advance for 5:00 AM to reach the railway station because I had a train to catch. Despite booking well in advance, no driver was assigned until 4:35 AM. I had to call customer support twice, only to be told that no cabs were available. If the service cannot guarantee a pre-booked ride, customers should be informed well in advance rather than being left stranded just before an important journey. This completely defeats the purpose of advance booking. Very poor service and reliability. **Developer response:** Thank you for sharing your feedback. We understand how important dependable and timely transportation is for planned journeys. At Refex, reliability and customer experience remain our priorities, and we are continuously strengthening our operations to deliver a smooth and consistent service. We truly value your feedback and look forward to providing you with a better experience. ### 1/5 — Once Excellent, Now Difficult to Recommend *2026-07-10* I used to be a big supporter of Refex and was such a regular customer that even the CEO had reached out to me in the past to gather feedback. Unfortunately, my recent experiences have been extremely disappointing. First, the pricing has become difficult to justify. Refex’s sedan category now often costs as much as, or even more than, Shoffr, which offers significantly larger and more premium vehicles such as the BYD. In all cases, Shoffr’s larger and more luxurious vehicle can be booked at a lower price than Refex’s smaller MG ZS. Similarly, if you simply need a sedan, Uber Premier is frequently 30-50% cheaper while offering greater availability and flexibility. With additional EV-focused options now available in NCR, such as Trev and Green SM, it is becoming increasingly difficult to identify any clear use case where Refex remains the best choice. The bigger concern, however, is around pricing transparency. In my recent ride, the customer-facing app displayed the journey through the faster Dwarka Expressway route while showing the fare estimate. However, the driver ultimately took the slower toll-free route. After escalation, the company clarified that even if customers are shown the toll route during booking, drivers may still take alternate routes while the fare remains unchanged. This raises serious transparency concerns because route choice materially impacts travel time, convenience, and the value proposition that customers believe they are paying for. The handling of the issue by customer support and operations management was even more disappointing. Different explanations were provided at different stages, including suggestions that drivers may have been bearing toll expenses themselves, before the company ultimately clarified its internal process. Despite repeated attempts to explain the concern, there was little willingness to acknowledge the fairness and customer experience issues arising from this practice or provide any meaningful resolution. Before booking, I would strongly encourage customers in NCR to compare prices across Shoffr, Trev, Uber Premier, Green SM and other alternatives. If you want a larger and more premium EV experience, Shoffr and Green SM provide significantly better services and vehicles at lower prices. If you simply need a sedan, Uber Premier is frequently substantially cheaper. Given the current pricing and customer service experience, Refex no longer offers the value proposition that originally differentiated it from the competition. I have preserved the correspondence and documentation regarding this issue and am evaluating further remedies available under consumer protection laws. Based on the explanations provided by the company itself, I believe there are legitimate questions regarding route transparency, fare disclosures, and the fairness of the customer experience being delivered. **Developer response:** Thank you for taking the time to share your detailed feedback. We appreciate the support you've extended to us and value the concerns you've raised. We would like to review the matter in detail. Kindly share your contact information with us at customersupport@refex.co.in so we can investigate the concerns thoroughly and get back to you with our findings. We look forward to hearing from you. ### 1/5 — Beware! Absolute Scammers *2025-03-19* Booked a cab for Bangalore Airport and paid online. After 10 minutes of the time of pickup got a call saying that the driver can’t come for the pickup and they will try to assign a new driver in next 30 minutes and that too is not guaranteed. Was already getting late, had to ask them to cancel and then booked Uber, thinking that amount would be refunded but I am yet to get the refund and it has been a month. There is no functioning support system to connect with them. The money is lost. ### 1/5 — Stuck on a login loop *2025-03-12, version 1.2.1* I login and then logout and again login and this goes on. App auto logs me out. If such a basic functionality of the app isn’t working how am I supposed to rely that the cab will even show up ### 1/5 — Automatically Closes/Logs-Out *2025-03-11* I tried to book a cab by signing up. However, When I enter my mobile number and OTP, the app automatically logs out the account prompting to enter the mobile number again! This is frustrating. ### 1/5 — Logging me out *2025-03-09, version 1.2.1* Its logging me out everytime i try to log in ### 1/5 — No update provided on support ticket raised *2025-03-01, version 1.2.0* Very worst app, can service and customer support. No accountability for the support case raised in the app. Seems they are just scamming customers and providing below standard support & services. Not recommended to use their service. Blu Smart is the best. ### 1/5 — Worst app *2025-02-28* I had booked cab and had done prepaid the amount and once I saw in app there was no reflection of the journey I booked and I called customer care they told it’s bcz of the technical issue and told me to book again and the amount of previous booking would be refunded back I had booked on 11th and till today it’s 28th there is refund of previous amount. I have been contacting their customer care and wht they say is that it will be refunded soon and that’s all they do and no work in progress ### 1/5 — Bad timing *2025-02-23, version 1.1.7* Such pathetic booking, I booked a cab for 7 o'clock, and the driver was 25km away from my place at that time and constantly telling that he is coming in 10 mins, what is the sense of booking 3 hours priori if you cant come on time ### 1/5 — Pathetic experience *2025-02-20, version 1.1.7* The drivers don't know any language other than Malayalam. Just unable to communicate with them and ending up waiting for hours both the times ## Most praised reviews (10 highest-rated) ### 5/5 — Great Cab service. *2026-06-30* On time, clean cabs and cordial drivers. In the jungle of ola uber exploiting pockets with poor service, Refex stands out and genuinely services daily commute hassle free. Please do keep up with your service. **Developer response:** Thank you for your wonderful feedback! We're delighted to know you appreciate our on-time service, clean cabs, and courteous drivers. Your support motivates us to continue delivering a safe, reliable, and hassle-free commute. We look forward to serving you again! ### 5/5 — Keep it up. *2026-06-27* Clean and good car. Driver arrived beforehand and made tension less drive Suggest plan for sedan / XL type vehicles to carry more luggage **Developer response:** Thank you, Mr. Prasad, for your wonderful feedback! We're delighted to hear you enjoyed a clean cab, an on-time pickup, and a professional driver. We also appreciate your suggestion regarding Sedan/XL options for extra luggage and will certainly keep it in mind. We look forward to serving you again! ### 5/5 — Reliable and well mannered Chauffeurs *2026-05-11* On time and quality in their services **Developer response:** It's fantastic to know that you appreciate our chauffeur's reliability and professionalism! Thank you for sharing your positive experience with us. ### 5/5 — New Revolution Refex Mobility *2026-04-08* Finally got very professional Cab booking app. Car is maintained so neat and clean. Driver’s so professional. Enjoyed ride seamlessly. 100% it will wipe out other rival very easily. Specially no tension of paying extra amount,like other app where generally driver’s demand extra amount. Just one request give us option to make payment through Refex app. **Developer response:** Thank you for such a fantastic review! 😊 We’re really glad you enjoyed the neat cars, professional drivers, and a smooth, hassle-free ride without any extra charges. That’s exactly the experience we aim to deliver every time. We truly appreciate your suggestion about adding payments through the Refex app, we’ll be sure to share this with our team. Looking forward to serving you again soon! 🚗✨ ### 5/5 — Refex Is Getting the Mobility Play Right *2026-03-16* Refex is emerging as a real game changer in the cab services space. From what I see, they are getting many of the fundamentals right, especially in terms of service approach and operational focus. From a digital marketing perspective, there is strong potential to further scale the brand’s visibility and market reach. I’d be happy to support with marketing and promotional strategy if the team ever looks to expand their outreach **Developer response:** Thanks for your encouraging feedback! We’re glad our service approach stands out. Your perspective on expanding our digital presence is truly appreciated, and we’re continuously exploring ways to strengthen our reach and connect with more customers. ### 5/5 — Best cab booking ever ❤️ *2026-01-30, version 2.3.9* Reliable, convenient ### 5/5 — Comfortable and reliable rides *2026-01-10* Was looking looking for a safe and reliable cab experience and got a chance to experience Refex. Trust me, these guys are the saviours. **Developer response:** We appreciate your feedback. Safety and reliability are at the core of our service, and we’re glad your experience reflected that. Thank you for choosing Refex Mobility. ### 5/5 — Best premium cab services *2026-01-09* Premium services with appropriate cost . If you are looking for best in class, go for Refex mobility. **Developer response:** We appreciate your feedback. It’s great to hear that our service quality and pricing met your expectations. Thank you for choosing Refex Mobility. ### 5/5 — Great service *2026-01-09* Have been using the service for a while, great experience overall. **Developer response:** We appreciate your feedback and long-term trust in our service. It’s great to know your experience has been positive overall. ### 5/5 — Easy to use *2026-01-09, version 2.3.4* Good for Travel --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*